AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1421 results found
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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technical support for aol gold is VERY POOR
i have had a problem on and off since last November ... their answer to me now is to use a different browser ... I have used (and paid for) aol as my browser for over 20 years and this is the technical support I get ... use a different browser ?
If you encounter issues in AOL Desktop Gold call us at 1-888-265-3733.Our experts are available 24/7 by phone.
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Please give us a call at 1-888-265-3733 in order to have an expert technician investigate the issues you experience.
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Respond to help
I have sent this problem "{"errors":[{"id":"INVALID_CRUMB","title":"invalid crumb"}]}" that appears on my opening the "Welcome" site. I have to close it and reopen it every time. whether it is first opening or when AOL shuts down for non use. The same ERROR appears and again I have to shut down and reopen. Please clear the problem. this is my third request.
Let me put you in touch with one of our Technicians to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Slow receiving mail? Why is my email not being received in a reasonable amt of time?
Why is email to me not being received in a reasonable amt of time? i have not changed ANY SETTINGS..
Thanks!I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Why do you block me from my emails because you need my phone number? Why does everyone want my phone number??!!!!
Stop blocking me from getting my emails!! I'll go somewhere else if I can't get into my mail!! Now, you want my phone number updated or I can't read my mail...why does everyone want to have your phone number these days? Selling it to advertisers, etc.? Knock it off!! It's invasion of my privacy.
I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Takes too long for an email to be displayed and read - Welcome Page loads too slowly
If we are paying for AOL Gold then at least provide email that works. It takes too long for an email to open that you want to read. I think it is because of the ad that appears on the right side of the email that takes too long to load.
Also, this morning the signatures I created are no longer there.
Also, many times emails for one screen name appear under the another screen name.
Also, the Welcome Page takes too long to load. I can't do anything else while the Welcome Page is loading.
AOL sucks and I'm…
I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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To truly improve my AOL Deaktop Gold experience, return to any previous version, This one stinks! Error messages are compounding.
Its bad enough to get an error 355 message repeatedly, but now I'm getting 'mail not sent because of an error'. No explanation how to fix it, what the error is, just an error. I'm waiting 3 to 5 minutes for that error to pop up, then I try again, wait again and there is the message again. The mail has not been sent. This version is getting worse instead of better. We have other things to do online than to wait 10 minutes to send one email. This is horrible. And you have the nerve to charge us for…
I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Copies of Sent Mail do not include in-message Pictures
I automatically save copies of my sent mail. AOL Gold, unlike AOL 9.8, does not show pictures included in the email body of the saved copy. I have to add the pictures back in if I want to send a copy of that email to another individual. This did not have to be done with AOL 9.8.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Unable to sign on to AOL!
For the first 5 or 6 tries I kept getting a white page with nonsense on it after entering my password and trying to sign on. Something new and bad is happening daily! No improvements that I can see which are listed on your Beta Fixes. Just more and more goes wrong with every passing day. This is way too stressful and to add insult to injury we are paying for all of this nonsense. We need to have the old AOL back!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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the aol account has been hacked please advise
I had a problem wth my account being hacked how CAN I prevent this from happening
Please call our Gold team at 1-888-265-3733 and one of our agents will help you.
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Yes I agree with so many others. Aol gold is terrible, much worse and error prone than the old aol. Can't send files, etc!!!
Yes I agree with so many others. Aol gold is terrible, much worse and error prone than the old aol. Can't send files, pictures, even though they have little data, ect, etc, etc!!! Only sometimes they are sent but always says mailer-demon not sent anyway, etc. My suggestion is to dump old aol and go to gmail, free, no spam, fast, no internet net neutrality limits like aol must be doing. Superspyware of aol creats conflicts and more problems.
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Can not open the billing page to update credit card. Guess you don't want the money
Need access to billing. Tried multiple times. Very frustrating. AOL is just not worth the effort.
Let me put you in touch with one of our technicians to check if they can help you out. Please call at
1-888-265-3733. Our experts are available 24/7 by phone. -
Oops! Sorry, we cannot process your request at this moment. Please try again later
Oops!
Sorry, we cannot process your request at this moment. Please try again later. One can never verify an alternate email. AOL Gold Premium needs new codeLet me put you in touch with a Technical Support agent to look more into this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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I can NOT send emails.......I lost hours of work because of your AOL GOLD VERSION. I will be dropping you if I don't get 9.8.2 back.
I lost hours of work in an email I can not send out. You are abusive to do this to us and you are not compliant for people with disabilities. Bring back 9.8.2 version.
No need to worry, we have expert technicians available to help you at any time with the sending issue you are experiencing. You can call them at 1-888-265-3733 or even set up a chat if it suits you better.
To chat with an agent online: Go to https://help.aol.com/contact
Sign in if you’re not already
Click the “Chat Now” option under the “Chat With Us” section -
I was told that my e-meal info ,pictures back to pictures etc would be returned when you worked the kinks out. I so hope they not been los
I had several of your remote techs trying to correct may problems for me( they worked 2 hrs) they told me it would be worked out as they worked out kinks... It hasnt . I sure hope they can put my picture back and fix my adress book at least.
Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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It is horrible. We hate it.
We need to be able to send mail without trying three or four times each time.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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PASSWORD????
i FORGOT MY PASSWORD.... WHAT IS IT?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733 to help you retrieve your password. Our experts are available 24/7 by phone.
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Your favorites is useless: cannot arrange folders like I want; cannot move items from one folder to another.
Favorites is a mess: Cannot arrange folders; cannot move addresses from one folder to another. Work on this
Let me put you in touch with one of our technicians to check if they can help you out. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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