AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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Is AOL.Gold MAPI Compliant
AOL 9.82 has been discontinued and I have had to migrate to AOL Gold. My tax program was able to send PDFs of returns via email using AOL 9.82 but using the new Gold program it goes as far as creating the pdf of the return and creating the email to send it with but it does not attach the pdf and drop in the email address.
Something to do with MAPI compliance. Outlook is MAPI compliant and I believe I have it with Microsoft office so I am wondering if this procedure would work.
https://www.lifewire.com/access-aol-email-outlook-1173658
or if there is…
Thank you for reaching out to us, we will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
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AOL GOLD IS TERRIBLE..... I tried to same my "favorites" as per your instructions, but when saved on my desktop, THEY WOULDN'T OPEN!!!! I'm
AOL GOLD IS TERRIBLE..... I tried to same my "favorites" as per your instructions, but when saved on my desktop, THEY WOULDN'T OPEN!!!!
When saving your favorite places to a favorite file on your computer, they will be stored in a .fav file. This type of file can be used only inside the AOL Desktop Gold (to replace or append it to your Favorites list).
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Need To Fix This or I'm going to leave AOL
Every time I go to Ebay this is what I get "Failed to load URL https://www.ebay.com/ with error ERRTOOMANY_REDIRECTS (TooManyRedirects)." If this doesn't get fixed I will be looking for a new Internet service. Aol now is HORRIBLE!!! I have been with Aol every since I had a computer which I think was 1998 and I can't understand why it was messed with when it was working fine as it was. What good is it if you can't go to the site you want to go to!!
Thank you for bringing this to our attention. Our product team has investigated. Unfortunately, this is an eBay issue as you can see in their community:
https://community.ebay.com/t5/Technical-Issues/Err-Too-many-redirects/td-p/27276588
From an AOL side you can try clearing the cache from your settings which will restart AOL Desktop Gold, however until the underlying issue is resolved, you will still likely run into the issue sometimes.
Thank you!
AOL Desktop Gold Support -
button to remember window size + position in gold is no longer functional -
button to remember window size + position in gold is no longer functional - welcome screen preferences in gold do not retain settings , always revert back to very biased AOL topics !!!!!!!!!!!!!!!!!!!!! - local news not LOCAL - favorites no longer user friendly - slow sign in - slow erratic overall performance - poor support !
To adjust the window sizes in AOL Desktop Gold, please follow these steps:
1. Drag one of the four corners of the window to your desired size and position.
2. On the top of the AOL Desktop screen, click “Window” then choose “Save Window Size and Position” from the drop-down menu. Please note that the option to save the window size and position will not work if the window size is set to full screen.Please try the troubleshooting solutions below to resolve the slowness and performance issues:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart…
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microsoft .net .8
has anyone downloaded the microsoft .net .8
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Please check this article to find out how to protect from internet scams https://help.aol.com/articles/protect-yourself-from-internet-scams
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Feedback is useless! I've submitted the problem I have with AOL news several times with no improvement.
Feedback is useless. I've submitted the problem I have with AOL news several times (and "cleared the footprints" several times) and nothing has been fixed. WHY can't the news items move forward and not just the pictures. I agree with others...bring back the older version and STOP charging for something that doesn't work well. I, too, have been an AOL user for many, many years.
We are unable to replicate the issue you encounter when trying to navigate through the news.
Make sure you have the most recent update of AOL Gold. Go to “Help” button on the top, right corner of the window, and selecting “About AOL” from the drop down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1579, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.
If the issue persists after updating the AOL Desktop, please call the Gold tech support at 1-888-265-3733.
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This software is running so slow. It is not working properly. I am paying for this service and ads are still popping up and running next to
This software is running so slow. It is not working properly. I am paying for this service and ads are still popping up and running next to the mail. The mail has so many different type fonts. Mail does not stay maximized. Once you open an email, it minimizes which is really annoying. Mail folders are not in the proper order.
Keeping the screen maximized is currently not available, but I’ll make sure your feedback goes to the product team.
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow…
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After reviewing this issue, we have determined that the root cause is due to a change in Windows print behavior. We are working them to understand why windows print preview is causing this issue.
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Please clear the Footprints in the new AOL Desktop. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Mail System all messed up!! Pleaseeee Fix It!!
It was working fine last week!! Someone changed it !! Return to old system!!
In order to disable the delete mail confirmation prompt, please follow these steps:
1. Open the AOL Desktop Gold and sign in.
2. Click on the ‘Mail’ menu on the top left.
3. Select ‘Mail Settings’ from the drop-down menu.
4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically). -
How do I mark an e-mail address as NOT SPAM
Used to be when AOL was good, all you had to do was click a button
marked "This is not SPAM" and from that point on the address would be
received just fine. I seem to be able to "add" an address to the SPAM
list but not "Allow" one from "NOT" being marked "SPAM"If a legitimate email goes to Spam folder please highlight the email and click on “This is Not Spam”.
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comment is not showing and response on aol news and comments
comment is not showing and response on aol news and comments
Please try to clear the Browser Footprints in order to solve the issue:
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If you still have issues call us at 1-888-265-3733.
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What Happened to the weather app in Desktop Gold? When 1 item is fixed another disappears.
I am inclined to just say "NO" to AOL. Your attitude towards customers stinks. You fix 1 issue and then another goes sour. I can recall when AOL was really good. I suggest getting up to par with your competitors.
To add your location scroll down to the “Local News and Weather” section, type your zip code and click Save or click on the Weather icon on the carousel, or go directly to aol.com/weather and type the Zip code for the region you want to view the weather for.
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Headline articles do not match clicked story
Come on AOL!! Your main headline articles don't match you story when clicked on. Example: Main headline "Guys trying to open locked gang safe get huge break", click on that title and it goes to: "Money Versed" 40 ways to make money without getting a real job.
A couple of headlines later: Main headline: "Ancient item leaves experts admitting they were wrong", click on that title and it goes to the same: "Money Versed" 40 ways to make money without getting a real job".
You also really need to ***** down on your editors and the reporters to "PROOF-READ" their…Please try clearing the Browser Footprints and let us know if the issue persists:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Where's edit for photo's inserted in email?
at least be able to rotate photo in email. Used to be able to edit photo
After inserting the image in the email compose window, click on it and the picture editor toolbar should appear. The first two option are to rotate the picture, the last one is the Edit option.
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Go back to the old program. I cannot copy from an old email and paste on a new one.
Go back to the old program. I cannot copy from an old email and paste on a new one.
We can not replicate this issue. Beside the option to copy and paste from “Edit” menu, please try the keyboard combination Ctrl+C as copy and Ctrl+v as paste. If you still have the issue, one of our Technical Support agents will be glad to help you, please call us at 1-888-265-3733.
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When I click "write" email, the cursor moves to the body of the email rather than the "To" line. This is very irritating. AOL Gold sucks.
Trash AOL Gold and stop charging people for it.
Try to clear the footprints.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. -
Links on aol welcome page don't work.
Hi; I'm on the welcome screen, page 2 of 7a, with an article re: 'sudden death of billionaires.' I have clicked on the photo; and the large print "New details surface......" and the smaller print that says "We have sufficient evidence to....." Though I have tried clicking on all three, all that happens is that a blank aol page shows up and never loads the story.
We are unable to replicate this issue.
Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting “About AOL” from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1579, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload. If you already have the latest version, please clear the footprints.
Here’s how to manually clear the Browser Footprints: 1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. 2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
Should you…
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Email window size
Could you make email message screen larger or remove ads so I don't have to resize the emails each time I read them.
First, you can expand the mailbox window size by following the steps:
1. Drag one of the four corners of the mailbox window to your desired size and position.
2. In the top right corner of the AOL Desktop, click " Window" then choose " Save Window Size and Position" from the drop-down menu.Secondly, you can hide the folders in the mailbox to have more space for the emails. To do this, click on “Hide Folder List” on the bottom left corner of the mailbox, or click on the arrows between the folder list and the email list and drag it towards the left side of the screen.
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