Skip to content

Tell us how we can improve your AOL Desktop Gold experience.

← AOL Desktop Gold

Give back old sign in screen where you can see primary and secondary names and if either has messages.

On the old sign-in screen, you could see at a glance your primary and secondary screen names and if either had any messages. Now you only see one user name and you do not see if it has messages. And when you log into it to see if you have messages, it is a huge waste of time to have to get out of primary name and log into secondary name just to see if you have any messages there. Why would you go backwards and create a sign in screen that's not user friendly and one that purposely wastes the user's time? Makes no sense at all!

1st ranked

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Report…  ·  Admin →
Comments are closed An error occurred while saving the comment
  • Alan commented  ·   ·  Report

    also control enter for send

  • Anonymous commented  ·   ·  Report

    Before Gold I was able to see emails by putting cursor on "Read" mail icon on top left side. Now, that no longer works and I have to open the mail box to see what they are. Before, and now, I can see the number of emails. No problem there. However, now forced to open the mailbox where prior to Gold, one less step. Why was this changed? It seems many things in Gold have been made less efficient and many steps have been added. Please fix

  • Anonymous commented  ·   ·  Report

    I agree with 90% of the comments I am reading about Gold. I honestly think it was a step backward. I agree with signon screens, favorite lists, and don't approve of several of the news articles you list, and how hard it is to read the articles between all the ads and other "junk" that the articles seem to be sandwiched between. I hardly ever read any of the articles, other than the teaser headlines because you can never find the information.

  • Anonymous commented  ·   ·  Report

    WE NEED TO SEE ALL OF OUR AOL SCREEN NAMES ON SIGN IN SCREEN AND IF THEY HAVE MESSAGES OR NOT. THE CURRENT METHOD ONLY SHOWS ONE AT A TIME AND DOES NOT SHOW IF THEY HAVE ANY MESSAGES OR NOT. THE PREVIOUS PROGRAM ALLOWED THE AND WAS USER FRIENDLY. SOMEONE AT AOL WASN'T THINKING STRAIGHT TO CHANGE THE SIGN ON TO GOLD'S SUPER UNFRIENDLY VERSION.

  • jan Dawson commented  ·   ·  Report

    I liked it better when we could switch between screen names easily.

  • Anonymous commented  ·   ·  Report

    i want to have the feature to add account back. the way it was before that i can have multiple sub-account under one main account.

  • Alan commented  ·   ·  Report

    email drop down needs to show the number of emails in each account...so you don't have to sign into each account !

  • Anonymous commented  ·   ·  Report

    get where I want to go, can't see if there's mail in other screen names without going to them - 9.8 showed all names - you really need to incorporate 9.8 with GOLD -

  • Anonymous commented  ·   ·  Report

    This new Gold mess is giving me a migraine! Charter and GMail are looking good.

  • ed commented  ·   ·  Report

    Highlight or bold any accounts that have new email on the screen name tab when your changing. Now I have to go open each account to see if there is new mail. In the old system it was very clear if you had unread mail.

  • Anonymous commented  ·   ·  Report

    I agree...that is very frustrating. I have a work email and a personal email on AOL, and it's very annoying to have to keep signing in and out.

  • Anonymous commented  ·   ·  Report

    Still waiting to know why I have to actually close out of Gold aol, to change screen names for email. I used to be able to just click the account and switch, but now the new name comes up, but the emails are from the previous name?? Three days now. I am with the others on this NEW GOLD, Being an IMPROVEMENT is FAKE NEWS. Totally degrading the the name of AOL.

  • Anonymous commented  ·   ·  Report

    You have to click "File" and "Import Wizard" and it will transfer all your screen names; except it failed to add one of mine. Haven't figured out how to ********* the list.

  • Anonymous commented  ·   ·  Report

    Where is the arrow for favorites like desktop 9.8? Why can you hit the switch screen name function to see if you have emails in your other AOL screen names? The new desktop Gold performs better than the old 9.8 version (that is saying much) but it is a big step backwards.

  • Christine commented  ·   ·  Report

    So many steps for me to be able to sign on using my password. And half of the time it won't work and I have to keep on trying and trying.

  • Nancy commented  ·   ·  Report

    I have no idea. You are the ones who have to fix it, not me.

  • Brucw commented  ·   ·  Report

    Go back to the old way

  • Lisa commented  ·   ·  Report

    This is by far one of the features I miss the most.....and was why I am willing to pay for AOL.

  • Bob commented  ·   ·  Report

    What are you guys doing? I have been an AOL member for 30 years. I have had AOL Gold for several months and today 1-25-18 you shut me out of 2 of my 5 email accounts saying they were not registered last November. I have had one of these accounts for 2 years. What is going on. I can see you will loose even more customers to free accounts like gmail and yahoo.

    Whoever made this decision should be fired - fast - before he/she wrecks the company.

1 2 4 6

AOL Desktop Gold

Categories

Feedback and Knowledge Base

(thinking…)