AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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I tried to send (multiple times) messages with bcc typing the group name and when I try to send it comes up as an error. WHY?
Correct problem
This issue is most likely caused by the fact that the email contained too many recipients. AOL does not disclose the number of recipients or emails that can be sent at one time, but we recommend sending the email to a smaller group of recipients. You can split larger groups into multiple emails.
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CHAT ROOMS CONSISTENTLY LOCK UP OR DON'T LOAD
NICE TO PAY FOR SOMETHING OF POOR QUALITY. THE CHAT ROOMS NEED ATTENDTION! THEY LOCK UP OR THEY DON'T EVEN LOAD. PEOPLE ARE HAVING TO EXIT AND COME BACK IN JUST TO GET THE SOFTWARE TO WORK. COME ON AOL. WE'RE PAYING FOR THIS??????
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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email access on devices being discontinued?
After being locked out of my emails because my password had been disabled, I called customer service and was told I can no longer access emails on my tablet and phone(android) unless I download an app? I don't want to as I don't have enough room on my phone. I have been using the email icon on my phone to access aol for YEARS. I was told it was a new update that took that capability away. Can I get that back? Change back to the old version? I have been a member for over 20 yrs and I pay…
You can access your AOL Mail through the native Android mail application, by configuring it using the AOL IMAP/POP servers. To do this please follow the steps in the section titled “Instructions for common email apps” from the help article below: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
In case you enabled the 2 Step Verification on your account, you will have to create an application specific password for the mail application on your Android. To create the application specific password, please follow these steps:
1. Visit login.aol.com/account/security and sign in to your AOL account.
2. Look for “App passwords”, and click “Generate password”.
3. Remove the email account from the phone’s mail settings, and re-add it using the application password you previously setup.
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Chat Room Listing is Broke.. how many times does one need to report it as a bug to get it fixed?
Chat Room Listing is Broke.. how many times does one need to report it as a bug to get it fixed?
It might work for a few hours or NOT At ALL. Please get this corrected.Go to Comunity on the menu bar > Chat Room Listings.
If the issue still persists call at 1-888-265-3733.
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AOL - NON help
have an educated and intelligent person, that DOES NOT speak "computerees" set up all help on your site. as it is it only creates more problems - than a Pregnant Nun may have... I am 68 years old, 2 undergrad degrees and decades of USING a computer..and can t acccomplish - changing AOL account password, pay my bill with AOL, etc etc. etc. after 1.5 hours I gave up. and I did us my Master AOL address. OH. and have person with English as 1st lang. set up all.
Follow the steps from this article: https://help.aol.com/articles/reset-a-forgotten-password
If you encounter issues call at 1-888-265-3733.
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I'm getting very frustrated with AOL Desktop Gold. I have been an AOL member since the late 1970's, early 1980's using dial up service. I
I have been an AOL member since the late 1970's, early 1980's using dial up service. I AM CONSTANTLY GETTING a (Not Responding) error message.
I just spent an hour and a half online with a tech who could not resolve the issue.
What's up - Are you using too much band width on all the unwanted advertising?
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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My screen freezes and the address bar state that I am not secured even with the HTTPS: showing?
Is it just aol or my service At&t but typing emails, my letter show up slow as I am typing words way past the poit the show up in?
Please power cycle (reboot) your modem/router, by following these steps:
*Switch off and unplug the power from your modem/router.
*Leave both unplugged for 30 seconds.
*Plug the power back into the modem/router and verify that you are again connected to the Internet.In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our technical Support Agents further investigate.
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Hello there, you can find this information on the AOL Desktop Gold landing page here: https://productcentral.aol.com/products/aol-desktop-gold
If you already have an AOL Desktop Gold subscription, or the software is included in your benefits, you do not have to purchase another subscription for the same account.
For more information about the AOL Desktop Gold subscription, please call us at 1-888-265-3733.
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Always want my e-mails to be a full page- even gmail
Always want to see my e-mails on a full page or screen -even gmails.
To adjust the window size and position follow the steps from the article: https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold
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NOW what's going on? It's something every day! Already this morning AOL has dropped off 3 times -- and it's only 9:30!
It will be a year next month since Gold was forced on us. When will it be fixed??? And I would like an answer instead of just merging my comments with other complaints. I think we would ALL like an answer!
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
Thank you.
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AOL constantly stops on one news story. How do I fix that?
Please fix AOL so that it doesn't constantly stop constantly on ONE news story.
Please try to clear the Browser Footprints in order to solve the issue:
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If the issue still persists call us at 1-888-265-3733.
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Videos dont show, including advertising. Do your advertisers know you are not showing their content?
Videos don't show, including advertising. Do your advertisers know you are not showing their content
Try to clear the Footprints. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If you still encounter issues call us at 1-888-265-3733.
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1. Visit MyAccount.aol.com. 2. Click My Services. 3. Click Subscriptions. 4. Click Manage next to the plan you’d like to cancel. 5. Click Ca
- Visit MyAccount.aol.com.
OK I TRIED TO DO THIS BUT AFTER I CLICKED # 4 ALL IT KEEPS DOING IS LOADING I WAITED FOR OVER 5 MINUTES AND IT STILL DID NOT LOAD, SO WHAT IS THE PROBLEM WITH YOUR APP, SO I STILL CAN NOT CANCEL, I DID TRY THIS SEVERAL TIMES
PLEASE FIX THIS-- MY ACCOUNT PROBLEM- Click My Services.
- Click Subscriptions.
- Click Manage next to the plan you’d like to cancel.
Click Cancel.
Click Cancel My Billing.
Select a reason for canceling from the drop-down menu.
Click Cancel My Billing.
Try to clear the Footprints and follow the steps again.
Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If you still encounter issues call us at 1-888-265-3733.
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Now what's going on??? AOL has frozen 5 times already this morning.
When will you fix these problems??
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software freezing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
After opening the AOL Desktop Gold, please click on “Send Later” on the draft email that opens up along with the welcome screen, then close and reopen the software. The draft email can be deleted from the Drafts folder in your Inbox after restarting the software.
If the issue persists after following the steps above, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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spellcheck
Why does Gold freeze completely when I use SpellCheck on an email?
I have to CTLALTDLT or turn off my computer very time Spellcheck does this.Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our agents further investigate.
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Unable to comment on articles aol copies and past as their own.
Why does AOL post articles that you can't comment on. Or have to log into face book to be able to. I have AOL ***** face book don't force me to log into something I don't need
Facebook login is required on partner websites. If you have issues posting comments on AOL news articles call us at 1-888-265-3733.
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Same problems.
Delay in saving drafts, then multiples are saved. Freezing -- often in the middle of sending an email. In the past, when we downloaded a new AOL upgrade, it was seamless. Everything worked. Gold has been a huge problem. Instead of combining my comments with other complaints, how about fixing things? Your tech people can't seem to help. It has been almost a year since this version was forced on us, and there was been very little improvement. How about admitting you made a mistake?
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software freezing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
My favorite font and size are: GEORGIA 14 pts. When I select this in settings, there is no place I can click to confirm or save this. Why?
I love GEORGIA font for e-mails and everything else. When I select this font in Settings there is no button for me to SAVEit. WHY?
After selecting the Font Size the changes are saved automatically.
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Techs making things worse, many hours over 3 weeks, 100% CPU usage with AOL processes
Techs unable to correct... over 3 weeks! Many HOURS spent with them/ unable to correct at least one of the issues (100% CPU usage with AOL Processes); I cannot use Desktop Gold! Due to incompetent Techs, I am now missing folders saved to my PC and my Contact Lists are not current-- totally dissatisfied and frustrated!!
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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