AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1467 results found
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My AOL Gold no longer works at all. What am I paying for??
My AOL Gold no longer works. What am I paying for??
I have to get into my emails by going into the plain view though Internet Explorer.HELP ME or I will have to delete the Gold and go to some other server.
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Browser doesn't work with Direct Pay IRS
Fix browser so that one can use IRS Direct Pay
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Email contents disappear after placed in DRAFT folder
Since I installed Beta 2690, I had reports of empty emails that I had sent out?? . I wrote it off as some kind of fluke..
But just now, I wrote an email, added a some words and a URL and an image. Placed it in the DRAFT folder to send later.
Found something I wanted to add to that email, re-opened itl to find it empty!!!! NO words NO Image!!! Userids still there, but the BODY of the email was 100% blank.
This is exactly what I had complaints about days ago.
Have you gotten others reporting this?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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WHY - can't email search find the word or userid "UNKNOWN"??
Is that "UNKNOWN" a 'taboo' word? are there others?
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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I am paying monthly why can't I get free help?
I am paying monthly why can't I get free help?
also how many emails do I get with my paid service?
If you have any issue with AOL Desktop Gold please call our team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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email out
Email is not working. They say customer support is available to paid subscribers 25/7. I call & get no answer. They say chat is not available due to corona. What about social distance requirements would be a problem with having a chat representative available. It's just an excuse for AOL's terrible service. Why am I paying $18/mo for AOL? Guess I'm stupid, but no more. Time to cancel after 35 years.
Wait times for reaching our call center may be longer than normal due to COVID-19 health and safety considerations for our employees. Thank you for your understanding and patience. If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist
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Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Beta 2595 Looks like you brought back the EMAIL Crash..
Same problem as the the pre 2591 (2586) ....
If you still encounter issues please call the AOL Desktop Gold team at the number 1-888-265-3733
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Address Book
garding addressbook.
I attempted to make a minor change on the address of someone where the address was "dave" to just make it "Dave". However that one address change caused a number of other addresses to jump over into the name box and then have a complete blank in the address portion. I therefore requested AOL to take a recent entire address book for "*****@aol.com" and restore the entire address book with one from a few days earlier on the AOL's files.
My phone number is *-*-or *--**and my cell is *-…I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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error ET-5005 Requested message or attachment has an incorect ID
When I first sign onto AOL I get error ET-5005. "the requested message or attachment has an incorrect ID. " I get the same error when I access settings. It causes no further complications though, I can proceed as normal. I even uninstalled my AOL destop software and downloaded new software but the same message pops up.
This is a new AOL account, I have been a beta tester on my old account for 10 years and a previous one since 1998. I did save my address book, favorites and settings from my old screen name and applied them to…If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Restore AOL Gold
Restore AOLGold
Make it easier to switch computers and still find AOL Gold. We upgraded to new laptop with Win 10 and now AOL Gold is missing we can't figure out how to get AOL Gold on this computer.Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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I Cracked is not what it is cracked up to be!\
I cracked is not what it is cracked up to be in AOL Member Benefits
Can't access this included Member feature Eternally "Unavailable page" Try back later comes up.
Why Post it if does not work Come on AOL thought you were bigger than that Wake Up!Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send. For immediate assistance with this issue, please call us at 1-888-265-3733
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passcode not holding, have to renew it all day
pass code not being held?????
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL Gold text
AOL Gold text, both email and anything using AOL interface is terrible!
fonts are jagged, thin and basically unreadable!
Find myself using gmail more often as the clarity of it's text is excellent.
Please correct or you will lose another subscriber!I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Why is it so hard to download AOL Gold to a new computer?
I'm an AOL Gold subscriber and cannot figure out how to download it to a new computer.
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Is the constant sign-in on my iphone AOL app being checked out. Is this the reason when I am asked to get an email confirmation code or ema
Is the constant sign-in on my iphone AOL app being checked out. Is this the reason when I am asked to get an email confirmation code or email confirmation response is not going through? I couldn't e-file because of the inability to receive a confirmation code.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Unable to access aol chatrooms (except Town Square, and no 'activity' there) hadleighsjd
Unable to access aol chatrooms (except Town Square, and no activity)
This has been so for 2-3 days now, otherwise can access aol 'main
page, et alIf the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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aol freezing up
why does aol games keep freezing during the ads
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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SPAM stuck in SPAM folder
I posted this a week ago. Got an answer to refresh my email box which I did and indicated in a response that I did. No answer; no fix. Then I posted it as a bug. No answer; no response. Still have the problem but I want some attention paid to this because it is the 3rd time it has happened. I'm tired of it happening...and having to fix it myself only to have it recur again. Clearly a problem with this Desktop Gold software, among many.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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