AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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my mail screwed up, one problem is some of my regular incoming emails from friends are being sent to my Spam file
my mail screwed up, one problem is some of my regular incoming emails from friends are being sent to my Spam file
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.
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What's Wrong with Email.....Now???
Since the last update, mail is taking extremely long time to open up and half the time if there are graphics they don't even show up.... the opening of mail just drags on!!! what's the problem as it's not only irritating but very time consuming!!
Restarting your computer, modem and any home networking equipment, will help your computer get a better connection.
Follow the steps below:1. Shut down your computer.
2. Unplug the power cord from your cable, DSL, or dial-up modem, and router (if you have one).
3. Wait 30 seconds.
4. If you use an external modem, plug the power cord into your cable, DSL, or dial-up modem.
5. If you have a router, plug the power cord into your router.
6. Turn on your computer.If you still encounter issues call us at 1-888-265-3733.
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Why do my e-mail addresses keep getting hacked? Over & over?
Why do my e-mail addresses keep getting hacked?
Over & over! When are you going to fix this problem?To learn more about identifying suspicious activity click here:
https://help.aol.com/articles/account-management-identifying-suspicious-activityIf you have more questions, please call 1-800-827-6364 and our technicians can assist you.
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AOL just disappears when sending emails
Three times today when trying to send an email to the draft folder with photos, AOL just disappears and closes out with no warning. Now every time I sign back on that email (now empty) is stuck with all of the other pop ups on sign on. I have some that have been stuck since last summer and Techs were never able to get rid of them so I will not waste more hours of my life calling them again. So now for every sign on, I have to close out about 6 blank emails along with the news screen…
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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Home page Headlines NOT LOADING on #5-#20-#40 This is pitiful - it happens on a regular basis where various headline pages do not load!
Home page Headlines NOT LOADING on #5-#20-#40 This is pitiful - it happens on a regular basis where various headline pages do not load!
Try clearing the Browser Footprints:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Email is not updating
For the past few days my email is not current. I know there are new mails because they come through on my phone. But Desktop Gold on my computer is not updating. I tried the "refresh mail" but this does nothing. It only updates if I completely shut it down and resign in. HELP!
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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Mismanagement
While charging some customers up to $4.99 per month for AOL DataMask AOL was giving the the Data Mask away for free to other customers like on AOL Shield
The DataMask by AOL software is included in many of our paid plans along with other benefits, but it can also be bought separately as a premium subscription.
For more information about this, please call us at 1-800-827-6364.
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What is going on with the Tool Bar? How do add or take away? Where are the icons?
What is going on with the Tool Bar? How do you add or take away? Where are the icons?
The option to change the toolbar icons is not available yet, but you can add, delete and move icons inside the toolbar. To add a website to the toolbar, click on the Heart shaped icon on the top right corner of the webpage and select “Add to Toolbar” from the pop-up menu. To move or delete icons from the toolbar, simply right-click on the icon and select the desired option from the pop-up menu.
In case you want to import your toolbar icons from an older version of AOL Desktop, please follow the steps from the following help article to run the Import Wizard: https://help.aol.com/articles/aol-desktop-importing-your-personal-information
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AOL telephone numbers
I am very confused about what phone numbers I should use. I have been using a VIP tel. number with my VIP number but it doesn’t work. What shall I do with my number? Do I keep it?
I have a number for tech support and billing.
For Assist I have these numbers:
1-800/361-5440 Assist.*
1-844/209-7254 ”
1-855/221-0416 “
1-844/218-2840 “
AOL 1-800/827-6364 Tech support and billing
1-855/265-8477 VIP tel no. which the voice mail forwards me to then it says (“This number is experiencing technical difficulties Try again later”.) for quite some time now but calling later doesn’t help…Hi there, these are the phone numbers for the AOL support channels:
AOL Billing/Tech Support 1-800-827-6364
AOL Desktop Gold Support 1-888-265-3733
Assist by AOL 855-845-8255
AOL VIP 1-855-265-8477
Regarding the double spacing in emails, this might be a result of using a certain Font type or size. You can adjust the Font type or size in order to reduce the spacing.
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Click on the Weather icon on the carousel, or go directly to aol.com/weather and type the Zip code for the region you want to view the weather for.
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MORE RE: Backup and Transfer PFC to a different computer
You recently sent me an update re: transferring PFC to another computer using export and import. The text of the message seems clear, however in the linked article, there is still reference to exporting/importing the PFC from a previous version of AOL Desktop.
Which is it?
Does the procedure you've sent now allow for transferring the CURRENT PFC file to a different computer? If so, great. But in my case, with one problem remaining. The then-current PFC on my computer was wiped out (written over) when the AOL tech moved the prior version PFC to my current computer - a…
The article provided in the response you received, contains 3 sections. The first one titled ‘Import and export mail and personal data to another computer’ explains how to use the Import and Export feature, that will allow you to create a back-up (Export) of your current personal data file, and how to Import it.
The second section refers to the ‘Import Wizard’ feature that allows you to import mail from an older version of the AOL Desktop installed on your computer.
The third section explains how to manually import a Personal Filling Cabinet file from an older version of the AOL Desktop.
Regarding the personal data file that was removed from your AOL Desktop Gold, please call our AOL Desktop Gold team at 1-888-265-3733, in order to have one or our Technical Support agents look into possible solutions to resolve this.
Thank you.
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HELP
Even after speaking with AOL tech support and explaining were not loading correctly nothing has been done. I was told by AOL tech support " this is how it is now" not it isn't, things are supposed to load properly. You still cannot get into any chat rooms...after reading one article my welcome screen just goes to white....so this is how it is? Really? Tech support lies just to get people off the phone. I wasted an hour today with your tech support only to be told ...this is how it is now as I sit here looking at something…
Try restarting the computer. After that log into the AOL Gold software and check if you have the latest version of the software (11.0.2066): click on Help > About AOL.
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BRING BACK THE OLD AOL
If AOL comes back the way it was around 1998, all Facebook users will move to AOL. I do not understand why you cannot bring back the old AOL BUT with enhanced features and technologies. People are tired of being abused by Facebook. You can steal all users from Facebook simply devoting to the user experience and improving new features like you used to. This is what we need:
-First when you log in: WELCOME (We miss for the AOL welcome audio)
-Mail: "YOU GOT MAIL" audio
-Chatrooms: Like old chatrooms but improved. Allow sounds, GIFs, send photo, user profile…We appreciate your feedback and will send it over to the development team.
The custom greeting sounds are now available with the latest update for the AOL Desktop Gold. To customize your greeting sounds, follow these steps:
1. Open the AOL Desktop Gold and sign on.
2. Click on the ‘Edit’ menu on the top left.
3. Select ‘General Settings’ from the drop-down menu.
4. Go to the ‘Personalization’ category on the left.
5. Select the ‘Sounds’ tab.*As an alternative you can go to the Keyword(CTRL+K): sounds.
To choose the sound categories, click on the ‘Options’ button, and after selecting your preferred greetings click on ‘Apply’. You can also preview the sounds before and after applying them, by clicking on the Play button next to the sound name.
If you do not have the custom greeting sounds, it means that you will have to upgrade your AOL Desktop Gold…
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does plexus support llc have anything to do with aol support
does plexus support llc have anything to do with aol support
We are not associated.
If you want to contact AOL Desktop Gold team call us at 1-888-265-3733.
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Under FINANCE, very disappointed that running S&P status has been removed from header.
Very disappointed that running S&P status has been removed from header.
Unfortunately, we no longer offer this feature.
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The Favorites quick view option is now available. To open the Favorites quick view, right-click on the ‘Favorites’ button. Once you select a favorite place from the list, the quick view window, will disappear.
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In coming emails
Received emails are not opening. Does anything go right with this Gold version? Get someone who can program and bring us back to AOL 10.
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If you still encounter issues call us at 1-888-265-3733.
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mail settings
I need to be able to arrange my read/old email in alphabetical order.
In order to sort Old mail alphabetically, click on the Subject or E-mail Address columns above the first email in the list.
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Aol desktop gold address book
I'm appalled. Spent many years customizing my address book and your gurus deleted my upgrades/changes that were working fine for the last twenty years in a matter of seconds. Maybe some one can explain now how to simplify the process when writing an email to BCC recipients without having to do it manually.
In order to blind carbon copy (Bcc) an email or Address Book group, follow these steps:
1. Launch Desktop Gold.
2. Sign on with your username and password.
3. Click the ‘Write’ icon, at the top of the window.
4. Click in the Bcc button (next to the Send Now button) and start typing an email address and select it from the drop-down or click the Address Book icon.
5. From the Address Book, select a contact(s) and click Bcc at the bottom (to highlight multiple contacts hold down CTRL and click on each contact).
6. To Bcc an entire group, select it from the left hand side of the Address Book, and from the ‘Group Options’ button below, select ‘Blind Copy’.
7. Close the Address Book. -
AOL Gold Install Disc
I need an AOL Gold Install Disc to install AOL on my new Dell laptop!! I cannot download from the net because the AOL Techs say my network is infected and now secure!!!! Well, I have been using AOL on this netwrok for over eight years now!!! No problems!!! I have Shentel Cable DSL that all we can get here!!!! Send the disc to: David *, * ** *, *, VA ** ....... Otherwise, I will have to leave AOL for good!!
Unfortunately we do not have a CD for the AOL Desktop Gold. Please follow the steps below to download a copy of software:
1. Sign in to mybenefits.aol.com
2. Under ‘All Products’ scroll to ‘AOL Desktop Gold’.
3. Click Download Now.
4. Follow the installation steps listed below.
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