AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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Help
The free AOL program allows me to display my name (Lou ****) when I send emails. AOL Desktop Gold does not allow the same feature.
Click on Mail > Mail Settings > General tab > next to display name type the name you wish to have when sending email, then click Save.
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Your comment section is broken and has been for a while.
The comment section is still broken. Half the time my nickname shows up and the other half I have to post as a guest. The comments many times are out of order,, then the conversations don't make sense. Please get this fixed, or can't you? I was told by AOL that Spot IM manages the comments section. I've complained about this several times now.
Try to clear the Footprints and try again.
To clear your browser footprints in AOL Desktop Gold, click on Edit on the top left, go to “Select footprints to clear”, and after checking the three option available click on the Clear Footprints button.
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When will things work as they used to
I just wasted over an hour trying to sign into Gold. After the little white box appeared two blue circles would freeze and got message "not responding", yet every other website I tried was no issue.
I finally wasted more time calling Tech Support and reporting the issue. Other than trying to sell me some check up program I do not need, wanting to reinstall which I had done a short time ago making no difference in all the problems and filing a case number, that was it.
I again reported my seven carousel icons which are moved every time…Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Would you PLEASE fix AOL Gold so that you can copy and paste in the Search bar!!!!!!
Would you PLEASE fix AOL Gold so that you can copy and paste in the Search bar!!!!!!
Please use the keyboard shortcuts CTRL+C to Copy and CTRL+V to Paste inside the Search box.
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why doesnt the IVR recognize my phone # -, Please rectify this for me so it recognizes my account
in the past before AOL was bought by Verizon when i called for help it would ask for my screen name to verify me, now it asks for the phone # i used to set up the account, I have no idea how original account over a decade ago was set up, but i haven't changed my phone # and the IVR refuses to recognize my account- please correct this so i can be sent to correct department and it recognizes me- please set up to recognize daytime phone #
Follow the steps from this article to add or update the phone number on the account: https://help.aol.com/articles/add-or-update-aol-account-recovery-information
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network error
Have been getting this error message for 1 week now. The error messages come up repeatedly after about an hour and then stop.The connection is fine. Please advise how I can resolve this ASAP.
"Network Error
We seem to be having some trouble connecting to the internet. Please check your internet connection and then try again"Please power cycle (reboot) your modem/router, by following these steps:
Switch off and unplug the power from your modem/router.
Leave both unplugged for 30 seconds.
Plug the power back into the modem/router and verify that you are again connected to the Internet.If you still encounter issues call us at 1-800-827-6364.
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Prior one would be made aware there was a bad address, but that feature was eliminated, its difficult with the blue boxes to correct errrors
Prior one would be made aware there was a bad address, but that feature was eliminated, its difficult with the blue boxes to correct errors. Gold messed up ease of aol email
If the recipient’s email address has the correct format (username and a domain name), you will not receive an error message when sending the email. In case the address contains characters that are not allowed, or the email address is incomplete you will be prompted by an error message when attempting to send the email.
When sending the email to an email address that is misspelled, you will not receive a pop-up error message, instead AOL will attempt to deliver the email. When we are unable to deliver the email to the recipient, you will receive a bounce-back error message containing the reason for the delivery failure.
In order to remove an email address from the To, Cc or Bcc fields, right-click on it, and select ‘Remove’ from the pop-up menu.
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ADDRESS BOOK ISSUES CASE #07683899
Dear Sirs--
I spent EIGHTY TWO minutes on the phone today with your technicians and got NO RESOLUTION.
I am having a problem with my address book and the contact cards. Where the first column used to say SCREEN NAME it now says PRIMARY EMAIL. However; when you go to the contact list it still shows up correctly.
When I add new contacts I have to be able to put in their screen name for identification purposts
Currently I am unable to send blind copies of emails to groups
I needs this corrected CORRECTLY asap.
Kerry *******
Case # 07683899
Thank you for your feedback. In order to resolve this issue, please follow the steps below:
1. Open the AOL Desktop Gold and sign on.
2. Go to the ‘Mail’ menu and select ‘Address Book’ from the drop-down.
3. Select the specific address book group from the left side.
4. Select a contact from the list and click ‘Edit’ at the bottom.
5. Make sure the ‘Primary E-mail’ field contains the person’s email address.
In case the ‘Primary E-mail’ field contains the person’s name or username, replace them with their email address.
6. After all the group contacts have their email address showing in the ‘Primary E-mail’ field, you can add the group to the BCC field and check if they show correctly. -
Want to delete moribund accounts, want to start a new one
Want to delete moribund accounts, want to start a new one
To delete an email account follow the steps from this article: https://help.aol.com/articles/account-management-cancel-or-reactivate-your-aol-account
To create a new email account follow these steps:https://help.aol.com/articles/aol-mail-account-and-password
In case you need further assistance please reach out to our customer service team at 1-800-827-6364.
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harassment
stop the posting of personal information in a chat from this name
*****(8:20 PM) : They used to live in a small apartment in *, Florida ( ****** Hwy). The current home is a real craphole. You can Google pics of it :******* *Road, *, Louisiana. Kristen ******* ****** ********* is on permanent disability. She is deaf, fell, had 4 back surgeries. She was kicked in the face by a horse that reared up, and went into cord shock paralysis for a short time. She is diabetic. She has arthritis.
If you see content in an AOL Chat that violates the AOL Terms of Service, let us know right away.
1. While in a chat, select a username from the ‘People Here’ list.
2. Using your cursor, highlight the portion of the conversation that’s in violation.
3. Click Notify AOL. -
PrintScreen doesn't work anymore..!!! If you removed it you'd better put it back before we all go berserk.
Bring it back!
Click on Settings on the top of the desktop screen and select Premium Security on the left side of the settings screen. Make sure the option “Enable Screen Capture Protection” is not checked. In case it is, please un-check it. Changes are saved automatically.
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Reset spam filter
Is there any way to undo a blocked address? A friend's address mysteriously is being blocked due to no action on my part.
Go to Mail (top of the toolbar) > Block unwanted Mail > delete the email address from the list and click “Save”
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It is possible for a member to comment without voting. And if 2 similar posts are merged together, the votes from the post we merged in will get added to the post minus votes from people who happened to vote on both posts as your vote can only count once.
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"next" failure
Almost without excepting, every time there is a list of some stuff that one accesses via a "next" box, it fails to complete, and will not go further...so tiresome and frustrating! terribly upsetting!
Clear the Footprints in the new AOL Desktop. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
b. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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aol has billed me for add free.. i dont use this DO NOT DO THIS AGAIN! I TRIED GOLD BUT UNINSTALLED IT AND USE ONLY AOL FREE
aol has billed me for add free.. i dont use this DO NOT DO THIS AGAIN! I TRIED GOLD BUT UNINSTALLED IT AND USE ONLY AOL FREE
You can cancel your Premium Subscription by following this article: https://help.aol.com/articles/account-management-cancel-or-reactivate-your-aol-account
Or you can call us at 1-800-827-6364.
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We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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What Happened to the weather app in Desktop Gold? When 1 item is fixed another disappears.
I am inclined to just say "NO" to AOL. Your attitude towards customers stinks. You fix 1 issue and then another goes sour. I can recall when AOL was really good. I suggest getting up to par with your competitors.
To add your location scroll down to the “Local News and Weather” section, type your zip code and click Save or click on the Weather icon on the carousel, or go directly to aol.com/weather and type the Zip code for the region you want to view the weather for.
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Give me a break! After spending over an hour on the phone yesterday with "tech support" -- and the problem STILL hasn't been resolved --
-- AOL spends their time and efforts on changing the size of the "Your Mail Has Been Sent" box? Don't they have more important things to work on? And the tech person I spoke to told me that because of the "migration" of AOL and Yahoo into OATH, some things are not working right (ya think?), and he didn't know how long it would take for the "migration" to be finished. And the problems continue....
The most common causes for the issue that you are experiencing include, sending a lot of emails in a short time or sending one or more emails to a large number of recipients. If you previously sent a bulk email, you’ll need to wait a set amount of time before you can send more emails.
Additionally, please check the email addresses you are sending mail to, and make sure the list does not contain any invalid or incorrect email addresses, which might result in a delivery failure.
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Cannot find a place to input my comment re: Cannot find a place to input my comment.
Cannot find a place to input my comment Cannot find a place to input my comment.
To learn more about how to use the feedback website, please check the following article: https://help.aol.com/articles/submit-product-suggestions-and-feedback-for-aol-desktop-gold
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Follow the steps from this article https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold to resize the browser window.
If you still encounter issues call at 1-888-265-3733.
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