AOL Help
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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
393 results found
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Improve the service for AOL chat
After reviewing the other items listed, it seems this is an issue that needs a lot of attention but it seems not to be addressed. Bad customer service should not be left like this to be repeated over and over. I am disappointed. First time I ever needed it and not be available. I know just another disappointed customer!
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180th ranked
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https://aol.mydashboard.oath.com/delete-my-account has been "this site can not be reached " for days
https://aol.mydashboard.oath.com/delete-my-account has been "this site can not be reached " for days
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How can i have comcast mail displatedvwithmy aol mail
I also have comcast mail whydoesnt itshowwithyaol mailinbox
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Why am I banned from the comments sections?
Are you Big Brother now? There doesn't seem to be any actual human beings working for your company. No one responds to any of these comments listed below. I had one person respond that couldn't help me because AOL had to respond to me. Still waiting........
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180th ranked
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AOL GOLD beta not working properly on Windows 11
c:\Users\user1\AppData\Local\ is where AOL GOLD is installed.
On Windows11 each user must have their own MS userid & PW.
but other users don't get aol as it's not in the PROGRAM FILES directory.Do you have a fix for this?
180th ranked -
remove those idiotic "haters of AOL" spam spasms
delete those idiots rants
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44th ranked
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How is it that COVID is affecting email support? Can't your employees work remotely like other technology companies?
Join the 21st century. Provide something remotely resembling average support for your customers. Provide a way for your support team to provide email support. How is it you can still do phone support (for paying members) during COVID but you can't provide email support?! Please transfer verizon emails to another company that actually cares about providing support.
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Connect to chat faster
It took quite a while for my chat connection to happen. I had waited almost 10 minutes. Ran to get my phone and then got connected. It was frustrating to wait so long.
50th ranked -
Congratulations
I want to take the time to praise one of your excellent employees...Gandi. He not only is very knowledgable in his field, but also a very patient and kind human being. I am 81 years old and, of course, not proficient in this electronic age. He understood and worked with me to solve my technical problem. Please reward his good work as soon as possible. He deserves it. Thank you, *** (A 20 year subscriber to AOL)
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Reporting articles as factually incorrect and requesting removal
Provide a method to report an aggregated article for being factually incorrect and request it be removed.
A recent article by Stephen Groves and aggregated by AOL is atrocious and filled with outright deception. It must be removed or AOL will start losing subscribers for failure to maintain at least the appearance of being neutral.
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Use a different e-mail server.....I'm going to switch to Gmail.
Your support and program have gone down hill and I'm no longer going to use it for my e-mails.
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functionality problem
What the **** does "Disallowed Key Characters" mean? I clicked on a link from Nortons several times and got this message, and after several attempts, was still unsuccessful!!!
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Stop scamming us with AOL tech problems we are then supposed to pay aol tech to fix
Get rid of these horrible ads. I would be a willing victim of AOL extortion and pay not to have them. I was a paid member until i got all those awful ads slowing my computer relentlessly. I now hate google and verizon and any company adverstis ing. Since paying a fee does not remove them....I stopped being a paying member. Then both my attach and insert functions stopped working. Aol creates a tech problem and then wants us to pay to have AOL tech fix it. Nice scam . Should be reproted I will research how to do that…
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You SERIOUSLY need to hire a capable or reasonable editor or a proof reader/ad exec
I have worked at all of the above and your articles/writers are SO exceptionally poorly educated or completely lack common sense, integrity, ability to spell or write a grammatically correct phrase or sentence, much less an ARTICLE.....
I am am available on a freelance basis.... !!!!!
One way or another, as the longest running "website" and provider.... you must be more cautious of the vendor site to affiliate yourselves with.
They speak volumes about your reliability(rather than ad money"..... Do you want to be taken as a "credible" website or not???????
109th ranked
- Don't see your idea?