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344 results found

  1. Switc back to Classic AOL

    I am having a lot of problems with the New AOL. The Classic AOL was MUCH BETTER!
    FIRST - I cannot find the Times Roman Font that I need to use to submit my poetry. I cannot find Ariel Font either.
    WHY DID YOU REMOVE the two most popular fonts for submitting literature?

    ALSO:
    I tried to get my classic AOL back and was told that it was no longer available.
    In Fact ... I am having problems with the new AOL. When I copy & paste my work to submit (poems) they all paste as double-spaced, then I have…

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  2. I want my OLD AOL site, the new one sucks!

    I want my OLD AOL site, the new one sucks!

    2nd ranked

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  3. Commenting Ban Question

    Why have I been banned from commenting on the AOL articles without so much as a notification? My last post was 15 days ago. I have been an AOL member for years. I see multiple people have this same problem. If you're using OpenWeb to control access. That may explain the reason.

    101st ranked

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  4. Comments

    What happened to "comments"? The little blue block at the end of an article to open the "comments" is there but when you click on the box - nothing appears. Posted 5/14/24

    64th ranked

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  5. have people that know what they are doing and have them in the USA

    theAOL Help department is a SCAM !!!!

    they wanted to take a phot of my driver's license. !!!!!

    64th ranked

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  6. do not like this platform want my old aol back how dare you change it

    hate this go back to old way not nice or friendly

    5th ranked

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  7. Return to old format PLEASE

    RETURN TO OLD FORMAT PLEASE

    6th ranked

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  8. STOP SENDING ME AOL ADS WHEN i AM paying aol for AD FREE usage!

    I have paid AOL for past 5-6 months and AOL keeps showing me ADS!!
    Don't sell consumers AD FREE PLAN and make them see your AOL ADS!!! Stop this!!

    43rd ranked

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  9. New features!

    Master username Debbie Floyd

    I would like to remove sub usernames tedleoclaramae.

    My parent died last two years ago. No longer to keep sub usernames!

    Anyway, I did set up a new sub username for my parent and anyway, they never used it. My parent died last two years ago.

    I would like to change new password to my new ID user name and it is Debbie.

    I can change my new passwords by myself.

    PinkieDebbie@aol.com

    Smile, Debbie

    166th ranked

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  10. The Free AOL is messing up. There is no send button

    I have the Blue Classic AOL and today 12/24/23
    Aol has no Send button. Not in Draft or compose or forward.
    Please FIX

    64th ranked

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  11. quit screwing with things that are working

    quit screwing with things that are working

    9th ranked

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  12. Hardware problem: call support 800-827-6364, wants the 1st 3 letters of my email addr, can't hear me.

    You have no way on your web site to report obvious problems like this one. As stated above, I needed to call Support, dialed above number. Automated voice wanted the first three letters of my email address but couldn't hear (did not respond to) my voice. Tried half a dozen times.

    166th ranked

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  13. Please STOP sending me ads for cremations and funerals at the top of my emails!!!!!

    I do NOT want ads for cremations and funerals at the top of my email chain. REMOVE THEM PLEASE!!

    166th ranked

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  14. yes you bill

    you are an *******

    101st ranked

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  15. LISTEN TO YOUR CUSTOMERS INSTEAD OF GOING AHEAD WITH YOUR IDEAS

    I WANT TO REVERT BACK TO CLASSIC EMAIL - I HATE THIS NEW VERSION.

    9th ranked

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  16. stop covering page with Google and other ads!!!

    this is ongoing in an attempt by AOL to SELL Ad Block. Not a good idea. After 20 years with AOL I am strongly thinking of not being intimidated and changing my email address and going with another site.

    166th ranked

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  17. for the past two days i have not been getting any emails on any devices. did all the trouble shooting. y do i need to pay for help?

    I have not gotten my emails for two days on any devices. I can sign in and only have access to mail that came in 2+days ago. Went through all the trouble shooting doesnt seem to be a problem on my end. Was told by virtual chat to call. call wants to charge me money to help. why do i need to pay for something that is clearly an aol issue? I am an aol user for 20+ years this is enough to make me say i need to use other emails for my important mail.

    166th ranked

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  18. Teach customer service skills.

    Stop trying to "up sell $29.99" services to people on Social Security who have been customers for over 20 years. Your agents are far more interested in making you $$$, than helping the people around when you were the "top dog" of email. Shame on you

    101st ranked

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  19. Return the old format.

    Return the old format!

    11th ranked

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  20. Your website won't open up emails quickly and it's getting worse. Also when I search files on the left side of my email the task bar doesn'

    Your website won't open up emails quickly and it's getting worse. Also when I search files on the left side of my email the task bar doesn't work well at all it just jumps fast after not responding. Your too busy bashing Trump and NOT taking care that your own website works. I hate AOL will be leaving it soon!!!!!!!!!!!

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