AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
96 results found
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AOL Portfolio Manager Not Working
Portfolio Manager is not working today. ALL stocks in portfolio show no gains or losses. Portfolio page looks like a very old page. I have checked on two different computers with different IP addresses, so it's not my cookies.
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My Portfolio
My portfolio continuously has pricing problems, etc. It is limited in the securities it supports. Can it be replaced with a more reliable system? What about Yahoo Finance is it better or at least more reliable? Aren't your companies combined? AOL God is better than a year ago, hopefully it will improve to the previous versions that were free.
Thank you for your report. This issue has been fixed.
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Videos have sound but no picture and just a black screen while playing in facebook
Video trouble... other browsers are able to play videos properly but here it shows a black screen while playing but the sound is ok.
In order to resolve the blank video issue, please follow the steps below:
1. Open the AOL Desktop Gold and sign in.
2. Open the Keyword box by pressing CTRL+K.
3. Type the following keyword and press GO: blank video fix
4. Restart the AOL Desktop Gold. -
Did you know
Is there any way to stop that idiot box "Did You Know" thing from popping up? I am NOT interested. The stupid thing is annoying.
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My portfolio
As of today, 9-18-18, I am unable to access my stock portfolio on AOL again on my laptop and my iPad. This happened several months ago, and AOL techs fixed it. It’s happening again. I get the page where it states “sign in or sign up” and “view your portfolios,” but when you click on either one of those statements nothing happens. Is anyone else having that problem? I called tech support, and after being on the phone with them for more than 30 minutes, they were unable to fix this proble,.
This issue was resolved. Please try again.
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Saving addresses in a form
Saving address, credit card, ship to, like the one in google chrome (option to choose from multiple choices).
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Video not playing in desktop gold
Video is not playing on Desktop gold. Representatives that worked on my account has already filed an escalation but it still is not resolved.
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We appreciate your patience while we investigated this. The issue you have previously reported should now be resolved.
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stop making changes. Finance portfolio seems to be in a loop!!!!!!!
stop making changes!!! finance portfolio is in a loop. Cannot access or signin.
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Where have my Emails gone this morning????? Help.
AOL Gold is not the same. This morning, Where are my emails??
This issue has been resolved. Please restart AOL Desktop Gold and sign back on.
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Address Book has disappeared on aol gold and on IE.
My Address Book has disappeared on both the aol gold desktop and on IE.
Thank you for reporting this issue. It has been resolved.
Thank you!
AOL Desktop Gold Support -
It should not be necessary to sign on to read mail saved on one's computer.
The last time I complained about this, Product Support responded "The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db." That suggestion is male bovine excrement. If you do that, you get a message "Windows cannot find LOCALAPPDATA\AOLDesktopData\db. Make sure you typed the name correctly, and then try again." And why SHOULD Windows be able to open an AOL file? As with all your suggestions, your "fix" is laughable. Equally laughable are your repeated troubleshooting solutions for slowness…
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Make your mail system reliable. Unable to load mail try in 5 minutes. I have work to do!!!
Fix your e-mail
This issue has been resolved. Please restart AOL Desktop Gold and sign back on.
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Unable to Delete Favorites
Unable to delete some specific favorites even though we have already uninstall and reinstall ADG
The issue should be resolved. Please sign out and back in.
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Redesign AOL Desktop Gold so that when there is a breakdown like today, we can at least access email save on our computers, like the old AOL
Redesign AOL Desktop Gold so that when there is a breakdown like today, we can at least access email save on our computers, like the old AOL DT. It's really ridiculous that DT Gold claims that we can save email to our computers, but in reality we can't see it unless we go online and log in.
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I want to be able to get the IP address from people who email.
I want to be able to get the IP address from people who email me!!
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Still waiting for the capability to write emails off-line before I sign on to send my email like I used to be able to do.
Still waiting for the capability to write emails off-line before I sign on to send them. This desktop software doesn't always load my emails once I've signed on...but it NEVER fails to load the advertising!!!! (Obviously advertising has precedence over my need to read and respond to emails!) Also, when I am responding to an email and delete what the other person has sent me in order to respond, the program doesn't recognize my preferences in font and size any longer. It is changed to some weird default font and size; I have to change it back to my preference…
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Before Gold I was able to see emails by putting cursor on "Read" mail icon on top left side. Now, that no longer works.
Before Gold I was able to see emails by putting cursor on "Read" mail icon on top left side. Now, that no longer works and I have to open the mail box to see what they are.
This feature is now available. If you hover the mouse over the Read icon it will show the first 10 new emails. You can check if the feature is active for you by clicking Settings > General > Toolbar > “Display Quick Views when signed on”. Also, you can set the display speed for Mail Quick View: Slow, Normal or Fast. Changes are saved automatically.
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Why can no one log on?
why does nothing come up when I log on? there is no mail, my Favorties button is Gray
The issue was resolved, please close and reopen the Gold software.
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