AOL Desktop Gold


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  1. We're glad you're here

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    Completed  ·  Product Support responded

    We appreciate your patience while we investigated this. The issue you have previously reported should now be resolved.

  2. stop making changes. Finance portfolio seems to be in a loop!!!!!!!

    stop making changes!!! finance portfolio is in a loop. Cannot access or signin.

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  3. Where have my Emails gone this morning????? Help.

    AOL Gold is not the same. This morning, Where are my emails??

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  4. Address Book has disappeared on aol gold and on IE.

    My Address Book has disappeared on both the aol gold desktop and on IE.

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    Completed  ·  Product Support responded

    Thank you for reporting this issue. It has been resolved.

    Thank you!
    AOL Desktop Gold Support

  5. It should not be necessary to sign on to read mail saved on one's computer.

    The last time I complained about this, Product Support responded "The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db." That suggestion is male bovine excrement. If you do that, you get a message "Windows cannot find LOCALAPPDATA\AOLDesktopData\db. Make sure you typed the name correctly, and then try again." And why SHOULD Windows be able to open an AOL file? As with all your suggestions, your "fix" is laughable. Equally laughable are your repeated troubleshooting solutions for slowness…

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  7. Unable to Delete Favorites

    Unable to delete some specific favorites even though we have already uninstall and reinstall ADG

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    3 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Redesign AOL Desktop Gold so that when there is a breakdown like today, we can at least access email save on our computers, like the old AOL

    Redesign AOL Desktop Gold so that when there is a breakdown like today, we can at least access email save on our computers, like the old AOL DT. It's really ridiculous that DT Gold claims that we can save email to our computers, but in reality we can't see it unless we go online and log in.

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  9. I want to be able to get the IP address from people who email.

    I want to be able to get the IP address from people who email me!!

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  11. Still waiting for the capability to write emails off-line before I sign on to send my email like I used to be able to do.

    Still waiting for the capability to write emails off-line before I sign on to send them. This desktop software doesn't always load my emails once I've signed on...but it NEVER fails to load the advertising!!!! (Obviously advertising has precedence over my need to read and respond to emails!) Also, when I am responding to an email and delete what the other person has sent me in order to respond, the program doesn't recognize my preferences in font and size any longer. It is changed to some weird default font and size; I have to change it back to my preference…

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  12. Before Gold I was able to see emails by putting cursor on "Read" mail icon on top left side. Now, that no longer works.

    Before Gold I was able to see emails by putting cursor on "Read" mail icon on top left side. Now, that no longer works and I have to open the mail box to see what they are.

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    Completed  ·  Product Support responded

    This feature is now available. If you hover the mouse over the Read icon it will show the first 10 new emails. You can check if the feature is active for you by clicking Settings > General > Toolbar > “Display Quick Views when signed on”. Also, you can set the display speed for Mail Quick View: Slow, Normal or Fast. Changes are saved automatically.

  13. Why can no one log on?

    why does nothing come up when I log on? there is no mail, my Favorties button is Gray

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  14. Why am I paying $6 a month (plus tax, in my state) for something that is less user-friendly than AOL Desktop 9.8?

    When reading mail in full-screen mode, I expect it to stay in full screen mode until I decide differently. However, if I decide to save a piece of mail I'm reading, I get a pop-up that tells me that it's being done. That bounces me out of full-screen mode. That is an annoyance, and should be optional. Also, if I scroll through a piece of mail and then use Next or Prev to look at another piece of mail, the next one does not pop up to the top of the item. That's just silly. Neither of these problems existed…

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  16. AOL GOLD JUST KEEPS GETTING WORSE

    I just spent an hour and forty five minutes trying to answer ONE e-mail.
    Mostly this software just runs endlessly and the screen locks up, making it completely USELESS. Nothing like going backwards.....I almost think that dial up was faster than this monstrosity. Trying to refrain from belligerence....20 years with AOL for this????? Depressing...

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    This issue is fixed in the latest revision. Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting “ About AOL“ from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.

    If the version is lower than 11.0.1630, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload. If the issue persists after updating the AOL Desktop, please let us know.

  17. Write - mail - insert pictures

    Insert pictures - quality of picture for email or printing - layout with options for picture size and layout - ability to comment on each picture - bring back the old - 9.8 write mail options

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    The sign in errors and blerk notices have been fixed. We appreciate your understanding while our engineer team was looking into this. Please refresh the page or go directly to mail.aol.com to sign in.

  19. Thank's for taking those annoying ads of the write page but please bring back 9.8 so I can pick the sounds I want for my AOL greetings etc.

    Combine the best of both 9.8 and Gold and stop trying to make changes we don't want. I DO PAY for my AOL every month and will not continue to if you keep *****with it.

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    Completed  ·  Product Support responded

    The custom greeting sounds are now available with the latest update for the AOL Desktop Gold. To customize your greeting sounds, follow these steps:

    1. Open the AOL Desktop Gold and sign on.
    2. Click on the ‘Edit’ menu on the top left.
    3. Select ‘General Settings’ from the drop-down menu.
    4. Go to the ‘Personalization’ category on the left.
    5. Select the ‘Sounds’ tab.
    As an alternative you can go to the Keyword(CTRL+K): sounds.

    To choose the sound categories, click on the ‘Options’ button, and after selecting your preferred greetings click on ‘Apply’. You can also preview the sounds before and after applying them, by clicking on the Play button next to the sound name.

    If you do not have the custom greeting sounds, it means that you will have to upgrade your AOL Desktop Gold software to the latest revision. To do that, click on the ‘Help’ menu…

  20. When will download manager feature be available?

    Make the Download Manager button functional!!!!!!!!!!!!

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    Completed  ·  Product Support responded

    Hello there, the Download Manager feature is now available with the latest update for the AOL Desktop Gold.

    For information on how to use the Download Manager, please check the following article: https://help.aol.com/articles/search-sort-and-manage-files-with-the-download-manager

    If you do not have the latest revision for the AOL Desktop Gold, please follow the steps below to update it:
    1. Open the AOL Desktop Gold.
    2. Click on “Help” on the top right and select “Check for Updates”. The update will be downloaded in the background.
    3. Leave the software opened for 10-20 minutes.
    4. Close and reopen the AOL Desktop Gold.

    Thank you.

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