AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1032 results found
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common courtesy
Lets have a little courtesy when on chat, yes you may be busy Arthur S but I waited to talk to you and did not get the complete information and when I asked to wait you cut me off Extremely rude an unprofessional for a paying customer. I think you should wait until the customer is satisfied with the help you have suggested and to make sure the customer is satisfied
It might be a good idea to hire a few more people to help in the chat sessions instead of being so rude and unhelpful to your customersWe’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
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aol desktop gold chat room
aol desktop gold chat room
I would like the font enlarged in chat settings
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
I have over 6000 emails. I keep getting more as I don't have time to read them all. Delete them all or?
Delete all emails or save all emails. I don't have time to read 6000 emails.
To delete multiple emails:
1. In your Mailbox window, press and hold the Ctrl key on your keyboard, and then select the emails that you wish to delete.
2. Click Delete.
To delete multiple consecutive emails:
1. In your Mailbox window click the first email that you wish to delete.
2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected.
3. Click Delete.
If you have any other questions call us at 1-888-265-3733.
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Trouble Deleting Emails
Lately, when I click on an advertising email in order to delete it, the email tends to open up. Is this intentional on aol's part in order to increase clicks? I find it annoying and a waste of my time.
In order to delete the email, make sure you are not double clicking it. Click only once and then select the delete option.
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Beta 2428 - NOT RESPONDING - Even worse than previously
It took about 15+ minutes, having to KILL the task, restart, and having it mostly immediately go into NOT RESPONDING..
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
PASSWORD
LET ME WARN U.........I SEND OUT MAYBE 10 E-MAILS A DAY TO FRIENDS & U ASK ME TO CHANGE MY PASSWORD TWICE A WEEK " !!!!!!!!!!!!!!!!!!!!!!!! HOW ABOUT I SUE U ALL FOR "HARASSMENT" ????????????? IS THAT GOING TO MAKE U FEEL BETTER U WORTHLESS WANNA BE TECHS ???????????? I HAVE BEEN WITH AOL 30 YEARS NOW & KNOW MORE THEN U EVER WILL !!!!!!!!!!!!!!!!!!!!!!! I'LL CONTACT VERIZON ALSO
Our system will ask members to periodically update their password as a security precaution. If the prompt is actually from AOL, they’ll need to update their password for the message to go away.
Here’s an article on how to identify legitimate emails: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications?guccounter=1
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Delete Email
I would like to delete one of my emails and nobody at AOL can help. Please advise on how I can delete **@aol.com
Please check the following article to learn how::https://help.aol.com/articles/account-management-cancel-or-reactivate-your-aol-account
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Please add a Ship Icon to the inventory of Icons for the customized Tool Bar.
Please add a Ship Icon to the inventory of Icons for the Tool Bar.
Great news! We added a couple new ship icons for you to use. We hope you like them!
Sincerely,
AOL Product Support -
Fix the sign-on message bug
I keep getting a sign-on message looking for an alternate email and a phone number to prevent lockouts. I don't have any alternate email accounts. I only have my AOL account. I don't have a smart phone or any phone that will receive text messages. I only have my hard-wired house phone. There's no way to "verify" my house phone with a text message. There's no way to just say "No" or opt out from this annoying message that sometimes prevents me from signing on to a service that I pay for. Please make it stop!
We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.
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Master Screen Name Control
What happened to the control for secondary screen names by the Master Screen name? Taking this control away from the account holder who pays for this service is a serious breach of parental oversight and has implications beyond that. This is another ridiculous change that gives every appearance of irresponsible and thoughtless conduct by AOL.
In the past, AOL offered the ability to create secondary usernames linked to this Master username, however, as of November 30, 2017, the ability to add or manage additional usernames has been removed.
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Show me the 'hidden URL'
In all other browsers, when I move my cursor over a 'marked' URL
(URL hidden under text), the browser shows me the URL that is there.
BUT - AOL GOLD does not.. I'm sure that the old version did.If you hover over a hyperlink on the bottom left side of the window you will see the URL.
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your weather data in Norfolk VA is incorrect when it comes to precipitation It is way off
fix the weather or turn it over to someone else
Click on the Weather icon on the carousel, or go directly to aol.com/weather and type the Zip code for the region you want to view the weather for.
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2414 Aol Gold lock up "not responding"
You keep closing BUT NOT FIXING this BUG ..
Then tell us to call the hired garbage pickers to fix it? Give us YOUR phone number where a developer answers and explains WHY they can't fix this issuePlease send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
How about showing a little love for your fee paying customers? 30 minutes on hold! All mail going into spam. No way to stop it and no AOL
All mail goes into spam folder. Talked to your folks and they agreed after taking over my computer that any mail sent to me going to spam. They told me they were in contact with the high tect people and would be back in contact with me. Stay off the phone for the call... HA 4 days ago...I am a 25 years fee paying customer of AOL.. May not make 26!!!!
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. -
why do you bother with "newsfeeds".....when I click on them to open up they draw a blnk pa
how about putting an active link to the news feed....they come up blank right now. AOL is steadily going downhill...think it's time to switch to a more reliable source
Please try clearing the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If the issue persists give us a call at 1-888-265-3733
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More stalker behavior by AOL users
The other gentleman has screen names that include:
kevinowens385
OnlineHost: kevinowens385 has entered the room.
clckwrkora (8:20 AM) : You've already changed screen names once this morning and come back in.
So how many screen names do you use, boy?
OnlineHost: vlaimpale has left the room.
OnlineHost: tasty36ddboobs has left the room.
OnlineHost: dominus990 has entered the room.
OnlineHost: gamestied has left the room.
clckwrkora (8:21 AM) : Oh, you change screen names a second time this morning
To come back in.
OnlineHost: de100 has entered the room.
de100 (8:21 AM) : 38m 5 10 160 ill cam for you…If you see content in an AOL Chat that violates the AOL Terms of Service, let us know right away.
1. While in a chat, select a username from the ‘People Here’ list.
2. Using your cursor, highlight the portion of the conversation that’s in violation.
3. Click Notify AOL. -
Need to 'download' aol for my laptop. New windows 10 operating system.
I need to "DOWNLOAD' the APPLICATION. The exe file.
If you are looking to download the AOL Desktop Gold please follow the steps here: https://help.aol.com/articles/aol-desktop-downloading-and-installing
If you encounter any issues you can reach out to the AOL Desktop Gold team at 1-888-265-3733
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WHY DO I PAY FOR AOL IF IT KEEPS SHUTTING DOWN
I HAVE CONTACTED HELP 5 TIMES AND IT STILL SHUTS DOWN ON MR. ALL THEY DO IS RELOAD IT AND DOES NOT CORRECT THE PROBLEM.
Please following the steps:
1. Use ‘Help > Report a Bug > Report a Bug’ to let us know about the issue.2. Try the workaround:
a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG -
advertisement on the aol welcome page about supermat
More than 2 months everyday we see advertisement about supermat on the aol homepage and it also shows it inside the news articles.
We wish to remove it immediately.We contacted the company and AOL to submit this request.Please click on the ad and choose the option to not see it.
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FIX THE BUGS WHEN REPORTED
Ever since the Windows 10 update a few days ago, when I click on WRITE to write a email or at times click on my MAILBOX, my AOL Desktop flashes off and needs to be reloaded. This "bug" ONLY occurs on AOL Desktop, not when using any other browser so I assume the "bug" lies with the AOL Desktop program. I've reported The Bug for days now and still the problem hasn't been solved. Anyone else experiencing the same problem??? AOL, HOW ABOUT FIXING THE PROBLEM!!!
Our engineers are investigating this issue as we speak. You can download the software installer again: http://updates.desktop.aol.com/updates/gm/Install_AOL_Desktop.exe. This should fix the bug. If you need help with this, we can have a technician guide you through: 1-888-365-3733. If the issue continues, please send us a crash report. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.
- Don't see your idea?