AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1034 results found
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advertisement on the aol welcome page about supermat
More than 2 months everyday we see advertisement about supermat on the aol homepage and it also shows it inside the news articles.
We wish to remove it immediately.We contacted the company and AOL to submit this request.Please click on the ad and choose the option to not see it.
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FIX THE BUGS WHEN REPORTED
Ever since the Windows 10 update a few days ago, when I click on WRITE to write a email or at times click on my MAILBOX, my AOL Desktop flashes off and needs to be reloaded. This "bug" ONLY occurs on AOL Desktop, not when using any other browser so I assume the "bug" lies with the AOL Desktop program. I've reported The Bug for days now and still the problem hasn't been solved. Anyone else experiencing the same problem??? AOL, HOW ABOUT FIXING THE PROBLEM!!!
Our engineers are investigating this issue as we speak. You can download the software installer again: http://updates.desktop.aol.com/updates/gm/Install_AOL_Desktop.exe. This should fix the bug. If you need help with this, we can have a technician guide you through: 1-888-365-3733. If the issue continues, please send us a crash report. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
My aol gold keeps crashing when I try to upload or download an attachment
My AOL gold was slow, so I called tech support.
They uninstalled it and re-installed the current version.
Now (only after that re-installation), my AOL Gold now crashes when I try to either upload or download an attachment.
Please send a report of this problem to our AOL Desktop team to have this investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.
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Complaining once again to the Government against AOL.
Happened twice today when I make a post to my FB page from a newsfeed article....AOL FREEZES AND SHUTS DOWN MY FB! Looks like all of my complaints of this same problem for 1 year or more is being ignored and NOT fixed. I guess I have to file another complaint with the US Government again!
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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Please clear the Footprints in the new AOL Desktop. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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categories add or delete in address book
Can not add or delete any categories in my address book. the Group is fine the group option on the bottom works
You can add a category in AOL Desktop Gold, by following these steps:
1. Open the AOL Desktop Gold and sign on.
2. Click on the Mail button on the toolbar, and select Address Book.
3. Click on a contact you want to add to a category, then select the Edit option.
4. Click on the ‘Auto-Added’ button on the top right corner of the Address Card window, and select ‘Add New’ from the drop-down menu.
5. Type the name of the new category, and click ‘Add’.
6. Click ‘Save’ at the bottom of the Address Card window.
In order to delete a category, you will need to remove all the contacts from it, by editing the contact and adding it to another category (you can add regular contacts to the ‘General’ category).
Please note, that the default category’s cannot be deleted (e.g. Auto-Added, Co-Workers, Family, Friends, Uncategorized, General). -
forget about any help when you contact aol . horrible
horrible product support
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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AGAIN I HAVE TO ASK WHEN AOL WILL FIX THE PROBLEMS WITH.....
IF SPAM IS IN THE BAR IT WILL BE RELEGATED SOMEWHERE ELSE AND NOTHING WILL GET DONE, IT PROBABLY WON'T GET DONE ANYWAY. I HAVE REPEATEDLY REPORTED THAT EMAIL IS BEING DELIVERED TO MY SPAM FOLDER WHEN ITS NOT SPAM AND HAS BEEN REPORTED REPEATEDLY AS NOT BEING SPAM. SO WHEN DO THE BUGS GET FIXED WITH AOL? NEVER? THAT WOULD PROBABLY BE THE CORRECT ANSWER. FOR 20 YEARS I'VE BEEN GETTING EMAIL FROM A FRIEND, HIS EMAIL ADDY HAS NEVER CHANGED ONCE, YET HIS EMAIL GOES TO MY SPAM FOLDER EVERY SINGLE TIME. EVERY SINGLE TIME. NOW ANOTHER PERSON…
By marking messages as Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
Emails will be tagged as spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as spam based on the complaints of other members, it will automatically go to the spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.
Also, please make sure this email address is added to your Contacts list.
If the issue persists, please contact one of our Email Support specialists, at aolmailquestions@aol.com -
Thought you should see this.
Got this today and thought you should be aware of it: At the top was a large, bold "AOL.". i thought I'd send it to you before I deleted it.
Dear User,
This is a feedback from your earlier request with instruction to close your AOL account.
Note that your request is now being processed and we need you to confirm the account closure request.
If you didn't initiate the account closure request, click Cancel Account Closure Request button immediately and login with your e-mail to cancel and update your account.
Aol Account Closure Request
Failure to cancel this request,…
The email is not legit. Please mark it as spam and make sure you do not click on any links.
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Stop making every question go to the question and answer
Have AOL revert back to saving an email if is still open. Just because it is sitting idle does not mean that someone is not working on working on it.
For example, I have been with AOL since 1990s and I have seen upgrades where, if a machine goes to sleep, the application has saved the data responded at periodic times so at least not all of the reply is lost. This is not the case as I have completed my reply and went to scan the attachments into a black and white version so that I could send it…
Please go to Settings – Mail – Advanced – check ‘Autosave draft emails’ (changes are saved automatically)
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feedback about my aol desktop gold
I like my old version of the AOL desktop gold that I can see the dates instead of the time, day and month.
You can now change the date format, by following the steps below:
1. Open the AOL Desktop Gold and sign on.
2. Click on the Settings icon on the toolbar.
3. Select the Mail category from the left-hand side.
4. From the ‘Date Style’ section, select Date Only (old format). -
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
No blue border on top of some mail and web pages. Cant close or move them.
I am so fed up at this point. Now there are no blue borders on top of some emails and web pages so I can delete them or move them or close them. I have to sign off and sign on again to get rid of them. What is going on there?? This is too much to take already on top of everything else that is wrong. DO NOT TELL ME TO CALL A TECH. THIS IS ON YOUR SIDE, NOT MINE.
In order to highlight an email, first, click on its subject, then use the arrow keys on your keyboard to move the highlight to the next email.
If the issue still persists, please call the AOL Desktop Gold team at 1-888-265-3733
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Tell me how to stop Flashplayer Not Installed message on AOL
Stop the Adobe Flashplayer message that says "Adobe Flashplayer Not Installed". Don't want it and am tired of getting this message every day. No way to stop it from popping up.
Many websites out there use Flash Player to view multimedia contents, execute rich Internet applications, and stream audio and video. Without Flash Player, you might encounter issues viewing the content on your favorite websites, so we recommend installing it, by clicking on the Install button on the AOL Desktop Gold pop-up. If you do not want to install it, click ‘Not Now’.
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Please restore the headings! I need who the emails are from and who I sent them to printed out with the email.
Please restore the headings! I need a record of who I sent emails to and who emails are from!
Please follow these steps in order to print the email header:
1. Open the email.
2. Click on the ‘File’ menu on the top left.
3. Select ‘Print Preview’.
4. Check ‘Show headers and footers’ from the top left.
5. Click on the ‘Print’ button on the top left corner of the Print Preview window. -
protect from scams
INFINI JULY 11, 2019
*** **** Jr R.A.
My AOL Gold, failed the logo was gone, I then tried to open AOL 9.7 that was on the computer. The AOL started to open and asked for the PW, then an error code AC ***** came on screen, I went to the help and fix me box, typed in the issue, they said call *** , @ **.. ** took over had me type in a remote access code and then trouble shoot the problems. ****** stated we were hacked an showed me files of ransom ware, and…
It might have been someone posing as AOL. If you are still encountering issues with the Desktop Gold software, please call the AOL Desktop Gold team at 1-888-265-3733
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Default Font and size
Please, please please make whatever font and size we set our email to OUR default. We keep having to change it back, VERY IRITATING!
In order to change your default font type and color, please follow these steps:
1. On the top left, click on Edit.
2. Select Mail Settings from the drop-down menu.
3. Go to the “Font and Text” tab.
4. From the Write Mail section use the toolbar to change the font type, size, and color. -
I keep getting e-mails fro OATH saying that unless I agree to the terms of service my AOL account will be shut down on August 6. See below.
Dear Member,
FINAL WARNING!!!We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.
You can learn more about Oath and what these policies mean for you here, as well as more about the changes in our FAQs.
In order to continue to access your AOL Mail account after 6th August 2019, you will need to confirm you accept…
The email you received is not legit. Please mark it as spam and make sure you do not click any links.
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paragraphs size from 14 to 10 from one paragraph to another
I can type a paragraph and when I go down for another paragraph my fonts goes back to "10" size instead of the "14" I was typing with. I have to go back to to the previous paragraph and then the next paragraph woks the same as font signs I was using at first.That is really kills a thought that was going through my mind.
Please follow the steps to set a default font for mail composing: Settings – Mail – Font and Text – set the preferred font size from the Write Mail section (changes are saved automatically)
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PASSWORD
I HAVE BEEN WITH U IDIOTS SINCE LATE 1986 !!!!!!!!!!!!!!!!!!! I NEVER HAD TO CHANGE MY PASSWORD 2 DAYS IN A ROW !!!!!!!!!!!!!!!!!!!! STOP UR ******* HARASSMENT U WORTHLESS PUNKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'AM ON THE BULCK MAILING LIST
In order to better enforce anti-spam policies, AOL does not disclose the number of recipients or emails that can be sent at one time.
If you’ve received a notification that a limit has been met, you’ll need to wait a set amount of time before you can send more emails. Most sending limit notifications inform you of how long you’ll have to wait.
If you’re planning to regularly send bulk email, consider looking into an alternate solution.If you still encounter issues with your password, please reach out to our customer service department at 1-800-827-6364
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