1423 results found

1. printer won't print my email

   I can no longer print emails. Just started yesterday. It will print other files. Very inconvenient. How do I fix this??

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   2 comments  ·  Mail  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

2. Billing Snafu

   Out of nowhere, I am told I must update my payment information. I was threatened with termination of my service if I did not update the payment method. When I called, I was told it was an issue between AOL and a credit card company.
   
   My payment method has not changed. With all the threats of theft of financial information, I was not comfortable having to input the information. When I finally did, the screen presented was so faint that I had a hard time finding where to input what, and the field for the security code from the credit card was difficult to identify.
   I don't understand why you could not send a message explaining the reason for this. I do understand needing to update the information if the current credit card has expired, but that was not the case here.
   Very disconcerting, scary, and NOT good customer service!!!

   Out of nowhere, I am told I must update my payment information. I was threatened with termination of my service if I did not update the payment method. When I called, I was told it was an issue between AOL and a credit card company.
   
   My payment method has not changed. With all the threats of theft of financial information, I was not comfortable having to input the information. When I finally did, the screen presented was so faint that I had a hard time finding where to input what, and the field for the security code from the credit… more

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   4 comments  ·  Account  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Please call the billing department at 1-800-827-6364 so one of our technical support agents investigate.

3. AOL Desktop Gold not launching

   I just try to get on and it wont let me connect to AOL gold.

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   2 comments  ·  General  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.

4. I'm getting "An error has occurred. Please try again later." when I click reply in one of the items in AOL Gold. It was working before. I al

   I'm getting "An error has occurred. Please try again later." when I click reply in one of the items in AOL Gold. It was working before. I already updated the Adobe flash player. Please fix this. Thank you

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   2 comments  ·  Browser  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.

5. Why does recently deleted mail not show up under recently deleted mail?
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   3 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

6. Keep Portfolio Yahoo is a unusable. They run you around in circles and there is no obvious way of contacting them to correct this circus.

   Yahoo is not at all user friendly. There is no obvious way of contacting them to get out of the circle of I am not a robot . Without AOL Portfolio I have no reason to remain a user.

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   3 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   For any yahoo finance issues please contact them here
   https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_FIN

7. Fix sound for web pages

   I can't hear the sound on my web pages, before I can do at any version of aol, y you want to know what kind of web pages is, here is a link for what I do, for long time. This new version of AOL Gold is very disappointed.

   I been sharing my poems for so many year in to members of AOL and non AOL members. Now I have to tell them to open the web page by Explorer, because AOL don play the music format midi.

   http://www.karinoza45.com/DejaloIr.htm This page has a sound music

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   5 comments  ·  Sounds  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

8. This problem with "We seem to have a problem, etc, etc, is old. I just deleted 77 of those error messages. :-(

   Fix it and don't charge any subscribers until this is fixed and all former options, like writing mail offline, background mail colours and celebrity voices, are returned. Waiting a half hour for tech support is ridiculous but that seems to be the norm with the new & improved AOL.

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   1 comment  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

9. toolbar

   AOL a mess right now, Edit & Paste not working, click Help wont come up w/o alot of attempts, click Edit wont come up w/o attempts, AAARGH

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   14 comments  ·  Toolbar  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.

10. AOL Gold stinks... absolutely

    I've had an AOL subscription for more than 20 years and have saved my read email chain going back to the earliest days of my subscription. I've moved, relatively painlessly, through various versions of AOL desktop from its beginnings. But AOL Desktop GOLD is clearly more about distributing ADS than it is about the needs or wants of AOL subscribers. About six weeks into my AOL Gold experience, the desktop quit working completely and I had to call for support to get it to allow me to sign on with any user name. The support person did her job and got me back online. It's now about six weeks later and I cannot easily access my emails or delete any of the many junk emails I receive because the Desktop stalls out when I hit the delete command. Nothing happens, I get a message stating that AOL is "not responding" and no additional commands, even "quit" are recognized. After a long, long time, the Desktop recovers. I now see that this hang-up is related to the ridiculous animation in Ads, which permeate the screen.. animated ads on the main screen with more animated ads on the email client. Each hangup and suspension of response to further commands lasts in perfect time to the next changeover of an Ad- usually the Ad on the email client. The App is virtually unusable on my system, which operates on an AMD dual core processor running Windows 64 bit Professional with 4GB of memory.

    I've had an AOL subscription for more than 20 years and have saved my read email chain going back to the earliest days of my subscription. I've moved, relatively painlessly, through various versions of AOL desktop from its beginnings. But AOL Desktop GOLD is clearly more about distributing ADS than it is about the needs or wants of AOL subscribers. About six weeks into my AOL Gold experience, the desktop quit working completely and I had to call for support to get it to allow me to sign on with any user name. The support person did her job and… more

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    1 comment  ·  General  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.

11. get the facebook ad off of content--today I could not see my TV listings unless I opened Facebook
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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

12. email attachments

    Won't go through from my gmail

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    2 comments  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Let me put you in touch with one of our Technical Support Agents to look more into this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

13. WHY AM I BEING CHARGED $ 4.99 FOR " ComputerCheckUp " FOR THE LAST 3 MONTHS PLEASE CANCEL THIS CHARGE AND REFUND MY MONEY!!!!!

    WHY AM I BEING CHARGED $ 4.99 FOR " ComputerCheckUp " FOR THE LAST 3 MONTHS PLEASE GIVE ME A REFUND SINCE I DID NOT REQUEST THIS CHARGE!!!!!

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    2 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    We don’t have access to billing information through this forum.

    Please call one of our agents at 1-800-827-6364 so they can look more into the charge you have received.

14. Spam that doesn't appear on my screen so that I can delete it!

    My screen tells me that I have 1 email in my Spam folder. When I go to the Spam folder, nothing is there. If I press "delete", the folder is not cleared out; if I have a 2nd piece of Spam, I press "delete all" but the phantom Spam message does not go away. The old AOL software was good; why did we have to change to something that is not configured as well as what we had? I've never had this problem before...and I want it to go away!

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    3 comments  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.

15. saving passwords for websites

    this sequence does not work:
    Use the Browser Password Manager as a secure and easy way to manage your online passwords and credentials.

    Enable or disable the Password Manager
    1. Log in to AOL Desktop Gold.
    2. Click the Settings icon Image of the Settings icon. .
    3. Click the Browser option on the left-side of the window.
    4. Click the Passwords tab.
    5. Select 'Offer to save passwords I enter on the web'.
    6. Exit out of the Settings window.
    Tip icon.To disable the Password Manager, follow the same steps as above but de-select the box next to 'Offer to save passwords I enter on the web'.

    Search your saved passwords
    1. Log in to AOL Desktop Gold.
    2. Click the Settings icon Image of the Settings icon. .
    3. Click the Browser option on the left-side of the window.
    4. Click the Passwords tab.
    5. Use the Search passwords field to search by username or website.
    6. Click Show next to the password to display the password.

    this sequence does not work:
    Use the Browser Password Manager as a secure and easy way to manage your online passwords and credentials.

    Enable or disable the Password Manager
    1. Log in to AOL Desktop Gold.
    2. Click the Settings icon Image of the Settings icon. .
    3. Click the Browser option on the left-side of the window.
    4. Click the Passwords tab.
    5. Select 'Offer to save passwords I enter on the web'.
    6. Exit out of the Settings window.
    Tip icon.To disable the Password Manager, follow the same steps as above but de-select the box next to 'Offer… more

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    3 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

16. I can't sign on!!!!!!!!

    I'm in the loop from ****..... trying to sign on and keep being prompted back to previous AOL window.... YOU SUCK!

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    5 comments  ·  Account  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    One of our Technicians can help you with this Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

17. Why AOL gold Icon is Not Working

    AOL Gold icon is not Responding? Checkout the reasons why your AOL gold icon is not responding:

    Poor Network Conditions
    Bad Connection to Source Files
    Incompatible System and Software
    Virus or Malicious Program
    Outdated Software
    Bad Windows Update
    Virus or Malicious Program

    If you want to solve these kind of errors then please check the troubleshooting tips at https://www.emaildesktopgold.com/troubleshoot/aol-gold-icon-not-responding/

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    2 comments  ·  Other  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

18. Issue happening for several weeks

    Receiving error messages when trying to send emails from Desktop Gold.

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    4 comments  ·  Mail  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

19. why do you continually ask me to update my account!?! I HAVE THREE TIMES and you still send me notices. You people are MORONS!

    why do you continually ask me to update my account!?! I HAVE THREE TIMES and you still send me notices. You people are MORONS!

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    2 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.

20. aol desktop gold

    AOL Desktop Gold will not open completely.
    I keep getting an error message that something went wrong.
    While it is trying to open GOLD, an older version pops up

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    4 comments  ·  General  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.