AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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Sign on screen
All of a sudden I am having to type my screen name and password every time I want to use AOL. Previously, I went directly to AOL just by clicking on the icon in the task bar. How do I save the screen name and password again?????
Please check the Save Password option on the login screen.
If the issue persists call us at 1-888-265-3733 and one of our engineers will take a look.
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Chat room ignore feature doesn't work!
I try to ignore someone who is in chat and I get an error stating I can't ignore myself. This piece of garbage software always has problems.
Before clicking on the Ignore button, first click on the user you want to ignore, from the list of people in the chat.
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When the **** is AOL going to default to Edge or some other browser? IE is useless.
When the **** is AOL going to default to Edge or some other non-IE browser?
AOL Desktop Gold is utilizing the Chromium Embedded Framework (same engine that powers Google Chrome) for its browser.
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2 step verification for log in security
I set up the 2 step verification for log in security. The first time I logged in after setup desktop gold browser ask me for a 4 digit code sent by email before i could log in which was great. The first log in procedure never ask me if i wanted my computers i use or the wifi ip address i use (not sure which) to be remembered so the next time i log in i wouldnt have to enter 4 digit code. The second time i logged into my account after the 2 step verification was set up it…
You can find more information on the 2 step verification and why sometimes you are not prompted to enter a code in the following help article: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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Gold is Fool's Gold
Gold is Fool's Gold --- if you don't have a current "AOL" backup from Gold and you lose your system, you are screwed. Gold is tied to the system it is installed on and NOTHING can be recovered without signing on to your system that is now trashed.
That is total ******** !!
You can create a back-up of your personal data file, by using the Export feature in AOL Desktop Gold, and restore the back-up using the Import feature.
The back-up created with the Export feature, can be stored on an external storage device, and moved to another device. To learn more about the Import and Export features, check the section titled ‘Export and import mail and personal data in Desktop Gold’ from the following article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information (edited)
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Make spell check work correctly
Make spell check work like it did in the past
AOL Desktop Gold has a new way of spell checking your emails. This is done automatically, in real time, as you compose your messages.
When the AOL Desktop Gold detects a spelling error, the word is highlighted by a red line under it. (Click the link below to see an image for an example)
To correct the spelling error, right-click the word and select one of the options provided. (Click the link below to see an image for an example)
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Tech support and the attitude that they have and just hang up on you when they cannot figure out how to fix a problem
Having a problem with the Masque Texas Holdem poker game loading and the tech that was working ( KEN)with me to try and find out why the game was intermittent and sometimes load and others wouldn't and after messing with it for about 45 minutes and he couldn't figure out what the problem your TECH KEN HUNG UP THE PHONE ON ME AND WE COULDN'T GET THE PROBLEM FIXED AND THIS IS THE MESSAGE I HAVE FOR YOU: IF THIS IS THE WAY THAT YOU ARE GOING TO DO BUSINESS IN A WAY I AM GLAD FOR YOU THAT YOU…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Pictures aren't displayed in Gold
About half the emails that contain pictures scanned and not scanned do not display in the email when using AOL Gold. If I go to AOL on line they are displayed. Some things are more convenient through Gold such as updated favorites and contacts. I would like to do everything through one portal - it has been going on for about 6 months and it needs to finally get fixed!
Please go to Settings → Mail – and uncheck ‘Hide images and disable links in mail from unknown senders’ (changes are saved automatically).
If you still encounter issues please call the AOL Desktop Gold team at 1-888-265-3733.
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WHY SIZE OF LETTERS KEEP CHANGING SMALLER ON AOL?
WHY SIZE OF LETTERS KEEP GETTING SMALLER IN EMAIL ON AOL DESKTOP GOLD?
I NEVER CHANGED SIZES!If you want to adjust the font size in the list of mail, click “Edit” on the top left corner of the AOL Desktop window, select “Mail Settings” from the drop-down menu, and from the “Font and Text”“ tab select your preferred “ Font Size” from the drop-down menu (Small, Medium or Large).
In order to change your default font type and color for composing mail, please follow these steps:
1. On the top left, click on Edit.
2. Select Mail Settings from the drop-down menu.
3. Go to the “Font and Text” tab.
4. From the Write Mail section use the toolbar to change the font type, size, and color.Changes are saved automatically.
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What?
What is with the new stupid message "Expand your browser to view"? What the **** does that mean?
Please follow the steps from this article to resize the window: https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold
If you still encounter issues call us at 1-888-265-3733.
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welcome screen
welcome screen does not change
If you hover your mouse over the photo or the links you will stop the news rotation. When you want to restart the rotation, simply move your mouse off the image or links and it will resume.
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Mail box.
Why are new mail listings twice as wide as the mail box?
Please go to Settings-Mail – and set the ‘View’ to ‘Sender name’.
If you still encounter issues call us at 1-888-265-3733.
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UPLOAD LIMITS
THIS HAS HAPPENED SEVERAL TIMES. I'M SENDING A FILE TO MY BOSS WHICH IS 24.5 MB, HOWEVER I'M GETTING A MESSAGE THAT SAYS I CAN'T SEND A FILE LARGER THAN 25MB. THIS FILE IS NOT LARGER THAN 25MB, ITS 24.5. WHY WON'T IT GO THRU?
The 25 megabyte limit applies to the entire email, including the file attachments, formatted text and email signature. If the size of the email exceeds 25 megabytes, please compress the file attachments (using a software specialized for this), or in case there are multiple file attachments, try to send them in multiple emails.
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why am i not getting discussion i pay aol a monthly fee and i am unhappy with you screwing with my account
i am not receiving discussion at the end of story..i am paying monthly aol,i have assist plus other programs..i am not happy with the change you are making..get the old aol back..this new version is horrible
Please clear the Footprints in the AOL Desktop Gold. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Old Mail body of mail is missing
Mail I have SAVED ON MY PC the body of the email does not show. Checked in OLD MAIL and it also does not show there either. Mail just won't open correctly. Just started happening today 3/3/19 but seems to be effecting all mail for 2019 and late 2018. Was working correctly a week ago. I clean and save mail once a week on Sunday and last week was fine TODAY not so much. HELP support says I have some kind of virus Don't think so scan daily.
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
comment is not showing and response on aol news and comments
comment is not showing and response on aol news and comments
Please try to clear the Browser Footprints in order to solve the issue:
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If you still have issues call us at 1-888-265-3733.
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Address book
My Address Book has changed. The 'Screen Name' section is now a 'Primary e-mail' section, so now, I have to go back in and delete those screen names and change them to their email address. Why did you change this formatting?
The radio button has been removed from the Address Card view. The ‘Primary E-Mail’ field will be the main email address that will show in your Address Book.
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Yahoo portfolios do not function on Win10
Yahoo doesn't have working portfolios. I been a paid AOL subcriber since 1995
Please contact Yahoo finance team here
https://help.yahoo.com/kb/finance-for-web -
Sub Folder for Saved on Aol
when are you going to add the function of creating subfolders under Saved on Aol. Since it is working under Saved on my pc
Hi,
We appreciate your feedback. Unfortunately, there aren’t plans to add subfolders to ADG at the moment. However, we’ll continue to monitor your feedback and keep you updated if we decide to add this feature to our roadmap.
Sincerely,
AOL Product Support -
I am paying for AOL tech support and nobdy anser the phone!!
i have trying since 7 AM calling for my paid service. No one is answering the phone . It is now 3 PM
Total rip-offWe apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please call us at 1-888-265-3733.
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