AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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Why can't we delete Apps that we don't want? Ex. Tech Fortress blocks anything I try to do. Tried uninstall appeared to work still pops up.
If you'll are so helpful up front downloading these you should be the same if I decide I don't want it any longer, but Help desk has refused.
Sorry to hear Tech Fortress did not meet your needs. If you still have the subscription active you can cancel it by following these steps:
1. Visit MyAccount.aol.com.
2. Click My Services.
3. Click Subscriptions.
4. Click Manage next to the plan you’d like to cancel.
5. Click Cancel.
6. Click Cancel My Billing.
7. Select a reason for canceling from the drop-down menu.
8. Click Cancel My Billing.To uninstall it from your device follow the steps in this help article: https://help.aol.com/articles/install-and-uninstall-aol-tech-fortress-powered-by-appguard
If you need further assistance please reach out to our Technical Support agents by calling 1-800-827-6364
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Service failure
Why am I getting error message can not load mail try back in five minutes. This has been going on for hours
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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well today i cant open my email because it wont load it just looking at a blank sqaure box
well today i cant open my email because it wont load it just looking at a blank sqaure box this seems to happen a lot
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If you still encounter issues call us at 1-888-265-3733.
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technical support for aol
i am sick of calling AOL support (888) 446-0777 and getting MANILLA the personal there are not trained properly don't comprehend the english language and usually can-not fix the problems that arise!!!!!!!
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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deleting SENT emails goes into trash and then they have to be deleted again. FIX THIS PLEASE.
deleting "sent" mails sends them into the trash folder so you have to delete them a SECOND TIME. ridiculous
After mail is deleted it will remain in your Trash folder anywhere from 7 to 30 days, before it will be permanently deleted. In this time, you can recover emails from the Trash folder, and move them to the Inbox or other mail folders.
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email spacing
-when I received emails from other email recipients than aol , e-mails are compsed like in triple spacing, it's taking a lot of space and printing on a lot of paper , this happened after the glitch on AOL desktop gold a week ago , We have already tried to do a lot of troubleshooting with your technical support , and still resolve . See below for example :
Hello sister,
I hope this email finds you well and that it is working as it should be.
Love you very much.
- and in addition to this, I also cannot create…
In order to make sure the page zoom is not causing the spacing issue, first, open the email you are having trouble with, then click on the ‘Edit’ menu on the top left, and select 100% from the ‘Zoom’ category. If this does not resolve the spacing issue it means that this is caused by the sender’s email client.
To create an email signature, follow the steps from the article below. You can copy the signature from one account and paste it into another one. If you receive an error message stating that the signature is too large, set the default format of the text to Arial font with the size 10pt, then save the signature. After the signature is saved, you can change the font type and size to the one you desire.
https://help.aol.com/articles/the-new-aol-desktop-using-mail-aim-browsing-the-web
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Why can't I select the Option...Check for Updates
Fix these problems, or quit charging.
The “Check For Updates” option in the Help menu of the new AOL Desktop, will trigger the updates to download, but will not display a confirmation message when it is finished, as the updates are installed in the background, and take effect after closing and reopening the software.
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I want to be able to block all email from a specific domain. I get constant spam from the same domain.
I constantly get spam from different email addresses from the same domain. Here is one example: rby1gCGqB8.uwKSBQmmpJ@thumboctopus.net
I want to be able to block all emails from thumboctopus.net
Please follow the steps in order to block the domain:
1. Click on Mail on the top left.
2. Select “Block Unwanted Mail” from the drop-down menu.
3. Make sure “Block mail from addresses I specify” is selected and then type the domain name in the box below (e.g. @domain.com)
4. Click Save at the bottom of the page.
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All of the unaddressed issues
Since leaving feedback is getting us no where simply click report a bug (right below leave feedback) and type your issue there this MIGHT get us some results, after doing so you'll find an email from "tester" in your sent mail (we're paying to test this I guess) which has several logs attached MAYBE someone will actually start addressing our issues!
Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.
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Email window size
Could you make email message screen larger or remove ads so I don't have to resize the emails each time I read them.
First, you can expand the mailbox window size by following the steps:
1. Drag one of the four corners of the mailbox window to your desired size and position.
2. In the top right corner of the AOL Desktop, click " Window" then choose " Save Window Size and Position" from the drop-down menu.Secondly, you can hide the folders in the mailbox to have more space for the emails. To do this, click on “Hide Folder List” on the bottom left corner of the mailbox, or click on the arrows between the folder list and the email list and drag it towards the left side of the screen.
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A Way to delete All in Trash ( recently Deleted) Mail Folder
There has never seemed to be a way ( at least a clear way) to delete all trash at once in the "Recently Deleted" mail folder ... The Spam folder does have a " Delete All " button, I'd like to see that in the same spot of the recently deleted folder as well ...
You can delete all emails in your Trash (Recently deleted) folder by selecting one email and hitting Ctrl + A on your keyboard. This will select all emails in that folder and you can easily delete them.
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Passwords
You told me, on several occasions, that if I went to "Edit", "Startup settings", "Passwords", I would find the "saved passwords" - NOT SO. You may want to test this "feature" ... If obviously does not work.
Make sure you have the option “Offer to save passwords I enter on the web” checked by going to:
Edit > Browser Settings > Passwords.
Once you access a webpage and enter your login credentials a pop-up will appear on the top of the browser window. Click on the Save Password option. After that follow the steps presented above to see the website and password stored in the Gold software.
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New AOL privacy policy. Looks like we have to agree to our information being marketed and shared with others. How can we opt out of that?
New AOL privacy policy. Looks like we have to agree to our information being marketed and shared. Even our email content will be targeted. Is there a way to opt out of that? I like AOL but I don't like my information being marketed.
I understand that you have concerns about the new Terms of Service (https://policies.oath.com/us/en/oath/terms/otos/index.html) and Privacy Policy (https://policies.oath.com/us/en/oath/privacy/privacy/index.html) that you’ve been prompted to agree to. You can review the FAQ (https://policies.oath.com/us/en/oath/privacy/guce/faq/index.html) for more info about the changes. To learn more about the choices we offer and to exercise control over your information, please visit our Privacy Controls page: https://policies.oath.com/us/en/oath/privacy/controls/index.html. If you’d rather not agree to the new changes, you may choose to cancel your account (https://help.aol.co.uk/articles/account-management-cancel-or-reactivate-your-AOL-account) and stop using our service.
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To do that follow this article: help.aol.com/articles/aol-desktop-gold-faqs and click on: How do I make AOL Desktop Gold my default browser and/or email client?
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Please allow users to nest sub-folders in one folder
It takes me more than a minute to scroll through the folders and that was before AOL dropped the feature of alphabetizing folders. Now it takes longer.
Users need the optiony to put subfolders such as a project under a master folder such as a client's name.
Thank you for the suggestion, currently, the only place where you can make subfolders is “Saved on my PC” folder.
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Abusive chat members
How do you report an abusive member?
The feature to report a user is not available yet. You can report directly to TOSGeneral@aol.com
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I want to send a link in e mail from a website and do not want to copy./paste and even then the actual spelling is changed to computerese.
I want to re-order files/linkss within MY Favorites folders--not in alpha order
To insert a webpage in an email, please follow these steps:
1. Open your favorite website in the AOL Desktop browser.
2. In the top right corner of the webpage, right-click on the “Heart” shaped icon then select Insert in Mail from the drop-down menu.
The product team is not planning to change the alphabetical listing of favorites.
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When I click "write" email, the cursor moves to the body of the email rather than the "To" line. This is very irritating. AOL Gold sucks.
Trash AOL Gold and stop charging people for it.
Try to clear the footprints.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. -
Why at times I get don't get lock out, add phone number, I do not wish to add my number,
Why do I get add phone number avoid from getting lock out,
if I call support you have my number on file,
I do not wish to add an phone number you should remover this pop-upWe understand that this must be frustrating for you!
We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support
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Hackers are trying to access my PC via the right-hand ad side, stating they're from MS & I've a virus! Thought you'd want this info!
Hackers are trying to access my PC via the right-hand ad side, stating they're from MS and I have a virus and my PC's been compromised! A man's voice comes on saying he's from Microsoft and that my PC's been compromised, along with type stating the same thing where the ads show in that right pane! You need to secure your ads as your software's obviously been hacked, and people who aren't as computer-literate as I am, will click on the links therein! Just thought you'd want to know this!!!
It appears that your computer might be infected with a malware. This form of malware can alter your default browser settings, and injects them with pop-ups. To resolve this, please run a full scan with your anti-malware or anti-virus program.
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