AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1464 results found
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cannot send messages
I cannot send emails to yahoo accounts or to some business account email address.
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Missing a ton of email
Inbox says I have several emails I mean thousands (which I should because I am lazy and don't check often plus get a lot of junk) but I have 4 new emails and old ones I had saved as new a long time ago. Where did the rest go? Says 3000 emails has 15... Where did they go, when I need to see some of them? Is this because of windows update? Windows 10 updated, and restarted then my aol was unresponsive, I ended the task now no matter how many times I close and open aol I can't see…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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AOL Browser problems
AOL Browser problems are enough to make a preacher's wife cuss, and I should know because I was one for 25 years! Talk about testing my patience!!! Here goes: 1) Once I click on the aol icon, it takes far too long to get even the first signin screen. 2)Once I enter my password, God only knows what response I'm going to get. So far - today alone - I have signed on, only to have a '118 error - timed out' screen pop up repeatedly. The only way I could close aol was by using the task manager. 3)…
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Answer me.
I am having trouble on my welcome screen. It was fixed a while ago by support. Now I am having problems again. Sent many emails to please help me again with my problem. This time nobody is getting back to me. What good is support when they are not there to help. Thanks AOL for nothing. Support was good, now getting bad.
Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Access Denyed
Please dont put blockers on account. We have had an AOL account for eons. Last week there was some kind of blocker the cause my laptop to lock up. Had to shut down every time I opened AOL. I contacted the number on the message about a problem with our account. The lady said we owed $ 28.00 approx, and they would fix if we paid the bill.
Please review our account. Long time user, my wife pays the bills. I think she has done f fine job. I believe wwe have excellent credit and pay our bills. If the…I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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chat rooms
chats are not working properly ,, names not on list of members , unable to ignore those breaking tos regulations
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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FOOL'S GOLD
Give us an incentive to stay with AOL Gold. You forced us to give up AOL plain and now all we have is things that need fixing. Either refund some of your monthly fees or else give us some fee-less months of hapless service. I just wrote a complicated e-mail and put it in "mail waiting to be sent." I wanted to check one or two facts before I sent it. Now the e-mail is in my "drafts" mailbox and I cannot retrieve it. It is too long and complicated to re-write and I don't think competent internet service should…
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Suddenly unable to close aol without having to end task
Today every time I open aol, when I close it, it basically freezes with a big pop up does not close, also had this happen when attempting to close a tab. I don't know what's going on but everything was fine yesterday, now I have to open task manager and kill aol, I can't switch between browsers on different open programs when this happens it appears that my pc freezes, yet I can still open task manager. I'm guessingthere was an update during the night...
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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AOL just 'upgraded' their software. Now you can't even get photos to appear in your emails without manually attaching them.
AOL just 'upgraded' their software. It used to be that you could insert a photo in your email by using the picture button and it would automatically insert that as an attachment. That doesn't work anymore. Now you have to manually insert the photo as an attachment at the bottom because if you don't you will see the photo in your email but it won't go through. What a joke!.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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All my email folders have just disappeared- years of business and personal records- I need them recovered! How on earth can this happen?
Explain why folders can just disappear AND how you contact AOL to recover them- critical to my business!
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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App Usage
I am very disappointed in your desk top Gold to say the least. Ever since I started with it years ago, my computer will periodically freeze up and I need to restart it – even with a brand new computer I truly have to restart my computer at least 12 – 15 times per day. I use this for work purposes and find that the storage on AOL gold is most inadequate and probably should be marketed to those only using it for family & friends - I run a business using it. I cannot get files I stored on…
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Please give us a call at 1-888-265-3733 in order to have an expert technician investigate the issues you experience.
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getting aol mail
just changed my password-- now am not being able to see my old mail
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
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probems with aol tech fortress
Your Tech Mary said she was going to connect me to Billing. I told her I thought they were closed tonight but she said I could reach someone by requesting “get live help.” That did not work out.
I have had five problems so far with your app AOL TECH FORTRESS over the three days that your AOLtech convinced me to give it a try. I want it removed ASAP and I should not be charged for it.
Problem #! I neeedd to get on an educational website for a school project. AOL TECH FORTRESS would not allow it. It…
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our team at 1-800-827-6364.
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Try again later, Oh Oh OOPS and don't forget the cute Broken Robot
I have been using AOL to keep connected I am disabled and cannot get out.....over the past few months there have been continual times when I cannot log in, or when I log in and hit my Mail box it says many funny things that just tic me off, say try again later... this now has been going on for 2 days. Looked up and read that OATH is owned by VERIZON and that they may be doing away with our emails... which forces me to get a more secure mail service. If anyone has a solution at your site,…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Sending email with small attachments takes far too long
Fix AOL Gold email. Sending email with small attachments with as few as two photos takes far too long. Sometimes a message appears that an error occurred and to try re sending in 5 minutes. Same issue if you try to place the email in "send later". I am a paying customer and this is the type of product we are paying for?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Tool Bar Settings Not Functioning
I don't know what you people did the last two days, AOL software is worse, it freeze three times, my settings are not the way I had it. Mail box take time to open, I don't have any emails, where is it? AOL is been kicking me out.
Please, get better engineering technicians
I would like to have an expert technician investigate this. Please call us at 1-888-265-3733.
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