AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1464 results found
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feedback is useless. There are many comments about how bad AOL Gold is working and nothing is ever done to fix it!
Bring back 9.8.2 and use that as a basis for a new version of AOL. Gold does not work for me. continuously unable to sign on!
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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You got me!
Just happened to be looking around and I find a whole list of things in my spam folder which weren't there earlier. They SHOULD have been in a saved mail folder. What the **** are you people doing? AOL keeps going further and further down the tubes.
I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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Problem with your phone service
I just tried to call your 888 number and I get the computer voice telling me what to do but when I am transferred to a live person, there is just dead silence after the ringing stops. I tried going in through technical support first and it did it 3 different times and then tried going into customer support in case there was a problem with the technical phones but it happens in both places. So if you don't have anyone fixing your phone service, you have a problem.
We apologize for the inconvenience. Please try to call us again.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Not closing out of Screen name, cannot move to another SN
I called 5 tech people on Monday, got 5 different answers. I even reinstalled the browser (which has never been the answer in 25 years of using AOL, even tho that is always suggested.
I can move from one SN to another ONLY once, but the next time I do that, it says goodbye, but the number at the Read Icon stays there and it does not allow me to close out of the SN. I have to close the browser thru Task Manager. This is very annoying as I go back and forth many times a day.Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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I have had trouble adding groups to my mail list, also have trouble sending mail sometimes - Don't like Gold!
Don't like Gold I have had trouble adding groups to my mail list, also have trouble sending mail sometimes - Don't like Gold! Also names have disappeared from my group lists. Sometimes cannot send out an email.
Your tech help people are fabulous. Dump Gold!
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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How can I remove my name from showing up on my Welcome Page in the upper righ hand corner?
Before it was an empty square box. When I clicked on it my name poped up and I would like to have my name removed from my welcome page.
I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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What's the point in removing features for paying customers?
Still not having received photos and messages sent from not only my own phone but those of family members from nearly a month ago, I decided to message my phone from my aol mail yesterday. I got the message but my phone informed me that "this user does not support replies" so, for years as a free member I was able to receive messages from my family to my aol mail, but now that I am a paying member again I can't?
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Remove Google ads from Mailbox and e-mail windows - 4 times it's tried to force me to download a virus and I've had to shutdown
In at least 4 instances since Desktop Gold was established, an audio ad has said in part "you may have a virus" and attempted to force a download which when cancelled just popped up again. The only way to get rid of it was in Task Manager (Windows 7) by forcing AOL to shutdown. If this continues, I'll close my 20+ year PAID AOL account
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Now I can't print the body of email just typed before sending it - it also prints the font name, colors and symbols at the top and ruins it!
Now suddenly can't print the body of email just typed before sending it - it also prints the font name, colors and symbols at the top and ruins it!
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
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when i get a animal rescue posting from a lot of people why wont the pictures copy over when i hit reply. i must copy and paste.
i just want all pix to copy over when i hit reply
I would like to have on of our technical agents assist you with this. Please call us at 1-888-265-3733.
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size of attachment
unable to send attachment greater than 10mb ... why?????
I understand 25MB but why won't it send at 10- or 14 MB ... keeps popping back - urgent email needs to go or I loose lots of $$$Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Let me put you in touch with one of our Technicians to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Having trouble loading aol email to my cell phone Service Great Call on Android phone
Do I need an app or call aol?
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
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6/14/18: I cant close this page on any page on this site!
The top is missing. No X to close or minimize pages. Never saw this anywhere before. What is going on now??
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Subscription
I subscribe to AOL Gold and receive email on my Ipad and my Blackberry (thank God). When I try to sign on on my desktop or laptop, it says I dont have a subscription. Had AOL for free since 1996, now I pay and have issues.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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favorites
i want to be able to open my e-mail and see my favorites and be able to utilize them. they dont even show on the tool bar anymore. i am about ready to cancel this service. having to enter and put in password and agree to terms every time is frustrating! please help!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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my background picture disappeared. Why???
my background picture disappeared. Why???
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
1-888-265-3733. -
Today 2018-05-31 I got an audio WARNING while on AOL that tried to download a file to my computer
Stop hackers before they can get into AOL while I'm in here.
I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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