AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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How to delete Data Mask now there is no master name
How to opt out of data mask since there is no master name to control my paid subscription. I will be deleting my paid subscription as there is no longer any manual portfolios as of Jan 1. Yahoo portfolios have never worked so I am looking for some other service
AOL and Yahoo are now a part of the same company, and so we were able to make this process very easy for you!
We highly recommend migrating your content over to Yahoo Portfolios, because of its robust finance platform. Yahoo Portfolios is free and easy to use! It’s a part of Yahoo Finance. If you’re not already familiar with it, Yahoo Finance offers really helpful features for its members like:
- real-time market data
- relevant original and partner content, and
- a continually expanding set of financial data.
It also provides members access to global financial market data, commodities, currencies, indices, and cryptocurrencies.Please call us at 1-800-827-6364 regarding the data mask subscription.
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To check the features and bug fixes for every update for AOL Desktop Gold, please visit our AOL Beta Central Page, here: http://beta.aol.com/projects/desktop/windows/
Please note, that these updates are first released to the AOL Desktop Gold Beta program, and your regular version of the software will receive these updates 1-3 days later, depending on feedback we receive from our Beta program.
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In "Mail", "Spam Settings" IT WILL NOT "SAVE" SPAM ADDRESSES PLEASE FIX THIS
In "Mail", "Spam Settings" the sender Spam email addresses I add are NOT saved, even though it says "Changes have been saved" How do you fix this?, as it is important Spam control feature. I asked about correcting this previously with no response. Please respond.
The list of blocked senders is limited to 1000 email addresses. Please verify that you have not reached this limit.
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There are times that the welcome page shows as a blank page
There are times that the welcome page shows as a blank page. I have to sign out or switch usernames before it would actually come up. Clicking on the home button pulls up the page but it is better if it comes up automatically. All other screen names work except for the master account.
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
portfolio - I clicked the box to transfer my portfolio to Yahoo -- but when I got to Yahoo it said I did not have a portfolio. So what now
I don't understand the process of transferring my AOL portfolio to Yahoo. I clicked the button but now Yahoo says I don't have a portfolio.
Please follow the steps from this section: Migrate your portfolio to Yahoo Portfolios https://help.aol.com/articles/aol-portfolios-will-be-discontinued
If you still encounter issues call us at 1-888-265-3733.
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Stop allowing my AOL address to be hacked. I am constantly getting emails from unknowns saying stop send or will be reported. I do not send
have been receiving emails from unknown saying I am sending emails to them Improve your security so I am not being hacked
We have an article dedicated to identifying suspicious activity and how to protect your account from future attacks. Please refer to the article here: https://help.aol.com/articles/account-management-identifying-suspicious-activity
If you need additional assistance for resetting your password, please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8 AM to 1 AM ET, and Saturday between 8 AM and 10 PM ET.
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How can I get rid of oath
Make oath an option
We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.
1. Go to our Privacy Policy at https://policies.oath.com/ie/en/oath/privacy/index.html
2. Click Privacy Centre on the left.
3. Scroll down to the bottom and click feedback form. -
I would like to reach my address book from the Tool Bar,
I want to lookup a person's phone number in my address book. Now, I have to go to Write Mail and then click on Address Book. What used to be a one step process now takes two steps.
1. Go to Edit on the top right, and select General Settings from the drop-down menu.
2. Click on Toolbar on the top of the Settings window.
3. Select “Add Favorites to your toolbar”
4. Type Contacts in the search box.
5. From the list of shortcuts below, right-click on Contacts and select “Add to Toolbar”. -
email address on the new mail is not being saved automatically on the addressbook
email address on the new mail is not being saved automatically on the addressbook
1. Open AOL Desktop Gold and sign in.
2. Click on the ‘Edit’ menu on the top left.
3. Select ‘Mail Settings’ from the drop-down menu.
4. Click on the ‘Advanced’ tab.
5. Check ‘Auto add contacts to my Address Book when I send them mail’ (changes are saved automatically). -
SEARCH Emails in you folders DOES NOT WORK. I am not talking about the search window. It is the Search in your emails
Looking for an old email the search window in the Email window does NOT work. You can type in the correct email address and you know there are lots of emails from the person...but NOTHING comes up NOTHING. Pls fix it
Click on Read, select the Search Mail tab from the top of the mailbox, choose “Entire Email (Online)” from the Search drop-down, then search for the email you want.
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privacy oath
Everytime I sign on the privacy oath comes up and I accept it but it still keeps coming up. I would think once should be enough
Please try to clear the Browser Footprints and then choose Agree again when signing in.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Where's edit for photo's inserted in email?
at least be able to rotate photo in email. Used to be able to edit photo
After inserting the image in the email compose window, click on it and the picture editor toolbar should appear. The first two option are to rotate the picture, the last one is the Edit option.
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Chat rooms Problems
Have AOL Tech support do there job and support it's been over 5 days and no response, my screen name is stuck in two chat rooms and will not clear. All I am told is we can't fix it or wait for a new update, they can not tell me when that would even happen. This should be a easy fix on there end and I get the round around when I try to ask for help!
Thank you for reporting this. We will have our engineers investigate the issue. Please send a bug report. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Why can't we delete Apps that we don't want? Ex. Tech Fortress blocks anything I try to do. Tried uninstall appeared to work still pops up.
If you'll are so helpful up front downloading these you should be the same if I decide I don't want it any longer, but Help desk has refused.
Sorry to hear Tech Fortress did not meet your needs. If you still have the subscription active you can cancel it by following these steps:
1. Visit MyAccount.aol.com.
2. Click My Services.
3. Click Subscriptions.
4. Click Manage next to the plan you’d like to cancel.
5. Click Cancel.
6. Click Cancel My Billing.
7. Select a reason for canceling from the drop-down menu.
8. Click Cancel My Billing.To uninstall it from your device follow the steps in this help article: https://help.aol.com/articles/install-and-uninstall-aol-tech-fortress-powered-by-appguard
If you need further assistance please reach out to our Technical Support agents by calling 1-800-827-6364
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Service failure
Why am I getting error message can not load mail try back in five minutes. This has been going on for hours
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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well today i cant open my email because it wont load it just looking at a blank sqaure box
well today i cant open my email because it wont load it just looking at a blank sqaure box this seems to happen a lot
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If you still encounter issues call us at 1-888-265-3733.
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technical support for aol
i am sick of calling AOL support (888) 446-0777 and getting MANILLA the personal there are not trained properly don't comprehend the english language and usually can-not fix the problems that arise!!!!!!!
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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deleting SENT emails goes into trash and then they have to be deleted again. FIX THIS PLEASE.
deleting "sent" mails sends them into the trash folder so you have to delete them a SECOND TIME. ridiculous
After mail is deleted it will remain in your Trash folder anywhere from 7 to 30 days, before it will be permanently deleted. In this time, you can recover emails from the Trash folder, and move them to the Inbox or other mail folders.
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email spacing
-when I received emails from other email recipients than aol , e-mails are compsed like in triple spacing, it's taking a lot of space and printing on a lot of paper , this happened after the glitch on AOL desktop gold a week ago , We have already tried to do a lot of troubleshooting with your technical support , and still resolve . See below for example :
Hello sister,
I hope this email finds you well and that it is working as it should be.
Love you very much.
- and in addition to this, I also cannot create…
In order to make sure the page zoom is not causing the spacing issue, first, open the email you are having trouble with, then click on the ‘Edit’ menu on the top left, and select 100% from the ‘Zoom’ category. If this does not resolve the spacing issue it means that this is caused by the sender’s email client.
To create an email signature, follow the steps from the article below. You can copy the signature from one account and paste it into another one. If you receive an error message stating that the signature is too large, set the default format of the text to Arial font with the size 10pt, then save the signature. After the signature is saved, you can change the font type and size to the one you desire.
https://help.aol.com/articles/the-new-aol-desktop-using-mail-aim-browsing-the-web
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Why can't I select the Option...Check for Updates
Fix these problems, or quit charging.
The “Check For Updates” option in the Help menu of the new AOL Desktop, will trigger the updates to download, but will not display a confirmation message when it is finished, as the updates are installed in the background, and take effect after closing and reopening the software.
- Don't see your idea?