AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Restaurant .com offer

    Your Restaurant .com offer has not worked for three months. Do you still offer it. If not delete it and discontinue advertising it.

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    Completed  ·  1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

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  2. You can bring back our ability to change the sounds!

    Add this feature back in a future upgrade if you can't do it any other way. But many of us really enjoy putting new or just favorite sounds to our AOL experience. I realize that much of the changes are to better AOL and I have heard many complaints; this doesn't need to be one of them. It will make the changes a little bit easier for some, especially those who don't like change. This is a minor thing that will make many happy.

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    66 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Completed  ·  Product Support responded

    The custom greeting sounds are now available with the latest update for the AOL Desktop Gold. To customize your greeting sounds, follow these steps:

    1. Open the AOL Desktop Gold and sign on.
    2. Click on the ‘Edit’ menu on the top left.
    3. Select ‘General Settings’ from the drop-down menu.
    4. Go to the ‘Personalization’ category on the left.
    5. Select the ‘Sounds’ tab.

    *As an alternative you can go to the Keyword(CTRL+K): sounds.

    To choose the sound categories, click on the ‘Options’ button, and after selecting your preferred greetings click on ‘Apply’. You can also preview the sounds before and after applying them, by clicking on the Play button next to the sound name.

    If you do not have the custom greeting sounds, it means that you will have to upgrade your AOL Desktop Gold software to the latest revision. To do that, click on the ‘Help’ menu…

  3. Need for Email Dictionary for Users Who Inadvertently Add Misspelled Words, Including Names!

    I wrote yesterday requesting that AOL Gold users have their email dictionaries restored so that if users approve a misspelled word, they can go into their dictionaries and delete a word or name mistakenly approved so that it will not be accepted by the AOL spellcheck feature in the future. Today, I know more. If I misspell a proper noun or name and, for example, spell Dr. Yaryura, Yarura without the second "y," AOL Gold will accept the misspelled "Yarura," and I will look anywhere from rude to insulting to stupid because intelligent people in the communications field use their…

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    6 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  5. What happened to the "back to the top" button?

    What happened to the "back to the top" button?

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    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Notice about Payment

    I got a popup saying my method of payment needs to be updated. I went to Help and selected "My Account" and it will not open. That infamous little circle just keeps turning and My Account never comes up, Once again Gold is woefully screwed up. How do I find out if I actually do need to update my payment method? If I do, how do I get to my account? Obviously I'm paying for a service that doesn't work properly.

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    Completed  ·  Product Support responded

    We apologize for the inconvenience this has caused you.

    This issue should now be resolved. Please log out of the AOL Desktop Gold and log back in.

    Thank you for your understanding.

  7. Manage My Account

    I got a pop-up upon signing onto AOL Gold. It said something about my account needing to be updated. When I go to Help and click on My Account, nothing opens. How do I check my account and billing information?

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    3 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Windows OS - Alt Key Numeric Codes have stopped filling in email composition field.

    Windows OS - Alt Key Numeric Codes have stopped filling in email composition field.

    I frequently use the Alt Key Code characters to impart a thought when corresponding with peers via email.
    Currently after moving the cursor to the text composition field and pressing the 'Left ALT' key the cursor disappears after the three digit numerical code is applied.
    I do find that now when the 'Left ALT' key is depressed along with an alpha character that is the first character in the AOL drop down options at the top pf the desktop it opens the corresponding title.
    I have…

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    Completed  ·  1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Transfer saved email

    In AOL Desktop Gold, there is no way to transfer email saved on my PC to another computer. Even right clicking a piece of mail or folder and clicking "move" does nothing. We need this functionality.

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    20 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Screenname not automatically loading in conversation threads.Must manually fill it in.

    Just in the last few hours my screen name is no longer automatically loading into conversations,instead I must manually type it each time to post.I have tried this both on Gold and through the internet with same results.This happened in the past and it required a fix by AOL.Would appreciate this being dealt with.Thanks.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Completed  ·  Product Support responded

    The issue should now be resolved. Please sign out and sign back into the AOL Desktop Gold, in order to load your profile nickname in the comment section.

  11. why can i not get intothe chat rooooms

    fix the problem be like this for aq while

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    Completed  ·  19 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Okay, day 1, can't get my mail. Day 2, can't access my portfolio. Wash and repeat

    Day 1, no e-mail. Day 2, no portfolio. Wash and repeat. Are you ever going to get this right?

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    Completed  ·  4 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Back up and restore the Personal Filing Cabinet so that it can be transferred to a new computer!!!!!!!!!

    Now you can only access the PFC on the original computer. What happens if your hard drive crashes or you get a new computer? You lose all your saved emails. You used to be able to save the Organize folder and transfer it. Bring that option back!!! Also, let users know when you add things like this through an update rather than discovering on our own.

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    Completed  ·  Product Support responded

    The option to Import and export your personal data to a file that can be copied to another computer is now available.

    To export your personal data file, go to Edit – General Settings – My Data (tab) – click on the “Export” button, select a location where you want to save the PFC file, then click “Save”. After this you will be given the option to create a password for the personal data file.

    The .export file can be moved to another computer, using an external storage device or online file storage service, and can be imported in AOL Desktop Gold, by going to Edit – General Settings – My Data (tab) – and clicking on the “Import” button (the previously created password is required).

    Please note that the .export PFC file cannot be opened, and in order to access its content, you will have to use the “Import”…

  16. welcome pages videos

    What happened to the videos on the welcome pages? The videos are missing from the news stories. I am having this problem with all of my devices.

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  17. The service is not worth paying for! The portfolio is so inconsistent and no longer works with my cellphone!Will this ever be fixed?

    Fix the Portfolios on the Finance page!! It has not worked with cell phone in a long time at least 6-9 months, what give?:

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  18. Chat Live on on AOL News is not working

    Chat Live Forum on AOL News article are not coming up when you click on it

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    Completed  ·  Product Support responded

    Thank you for bringing this to our attention. The issue with the Live Chat on AOL News should now be resolved. Please sign out of the AOL Desktop Gold and sign back in.

  19. Stop disconnecting the Calendar when I am still logged into AOL. Fix the Calendar Alert problem that has failed on May 1, 2018

    Stop telling me the Calendar alert problem is a known problem since May 1, 2018 and it may get fixed sometime this year or perhaps this decade or perhaps this century or perhaps never.

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  20. Finance: finance is not working

    finance: finance is not working

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