96 results found

1. PLEASE install the drop down menu for "stationery" themes; i.e. for birthdays, holidays etc. when sending emails.

   Please reinstall the drop down menu for "stationery" themes; i.e. birthdays, holidays , etc. when preparing emails for special occasions.

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   125 comments  ·  Delete…  ·  Admin →
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   Completed  ·  Product Support responded

   The Stationery feature is now available in the AOL Desktop Gold.

   To customize your email with a stationery, follow these four easy steps:

   1. Sign in to AOL Desktop Gold.
   2. Click ‘Write’ in the upper left.
   3. At the top, click the Extras menu (below the subject line) and select Stationery.
   4. Browse or search through the categories on the right and choose one you’d like.

   To remove your stationery background, click the Extras menu | select Remove Background.

   In case you do not see the Stationery option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.

2. The "Subject" column in the AOL mailbox is now too far to the right. It can be moved but once it's closed and opened again it goes back.
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   Completed  ·  AdminProduct Support (Admin, AOL) responded

   Thanks for reaching out. This issue has been fixed based on your feedback!

3. Give us a function to change the toolbar icons as before.

   Give us a function to change the toolbar icons as before.

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   Completed  ·  Product Support responded

   Right-click on an icon from the toolbar and Select Edit.

4. get chat rooms to work. this is second day they are not working. It doesn't show any chat rooms, created by members, nor can i start one.

   get chat rooms to work. this is second day they are not working, they don't show available rooms, nor can i start one...please get this fixed...thank you.

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   2 comments  ·  General  ·  Delete…  ·  Admin →
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   Completed  ·  Product Support responded

   Thank you for bringing this to our attention. The issue should now be resolved. Please close and re-open the Chat Room Listings window, in order for the chatrooms to load.

5. The space between columns on the mail has changed. I have to make the subject column bigger. Please go back to the old column widths.

   The column sizes on mail has changed. I now have to make the subject column wider each time. Please go back to the old way.

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   Completed  ·  AdminProduct Support (Admin, AOL) responded

   Thanks for reaching out. This issue has been fixed based on your feedback!

6. Comment#2 - How to read very old emails using AOL GOLD

   Per earlier response to my 1st comment, I called Tech Support who told me the provision that I need, is not available. I was told I needed an old computer to read old emails using old AOL 9.8.2 . My old computer crashed. I now have AOL GOLD on a new computer and need to read old emails from old PFC organize files that are backed up on a flash drive. There is no provision to import old emails from old PFC organize files from a flash drive to AOL GOLD. I don't want these old emails converted to AOL GOLD. I and many other long-term AOL users, just want an option with AOL GOLD to read old emails from a flash drive. Please keep this comment open.
   
   My precious comment is at this link
   https://aol.uservoice.com/forums/908090-aol-desktop-gold/suggestions/34970641-how-to-read-very-old-emails-using-aol-gold

   Per earlier response to my 1st comment, I called Tech Support who told me the provision that I need, is not available. I was told I needed an old computer to read old emails using old AOL 9.8.2 . My old computer crashed. I now have AOL GOLD on a new computer and need to read old emails from old PFC organize files that are backed up on a flash drive. There is no provision to import old emails from old PFC organize files from a flash drive to AOL GOLD. I don't want these old emails converted to AOL… more

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   Completed  ·  Product Support responded

   The option to import a personal filing cabinet (PFC) file from an older version of the AOL Desktop, into the AOL Desktop Gold, is now available. Before following the steps below, make sure your AOL Desktop Gold is up to date.

   Go to the Help menu on the top right, select ‘About AOL‘ from the drop-down menu, and make sure you have the 11.0.2102 Revision. In case you have a lower revision, click ‘Check for Updates’ from the Help menu, and after 15-20 minutes close and reopen the AOL Desktop Gold.

   The ‘PFC Import’ feature allows you manually navigate to a PFC file on your computer and import data from that file. To use this new feature follow these steps:

   1. Sign in to AOL Desktop Gold.
   2. Click the Settings icon.
   3. While in the General settings, click the ‘My Data’ tab.
   4. Click ‘PFC Import’.
   5. Select your file.
   6. Once your personal data is imported, you’ll have access to it in Desktop Gold.

   There are two types of PFC files from the old AOL Desktop software:

   1) Automatically created files:
   -Exist in the old AOL Desktop’s installations “Organize” folder, with a name matching
   the user’s screenname/account.
   -Do NOT have the .pfc extension and are associated with a screensname/account
   -If you are unsure which file, from the “Organize” folder, is the PFC file, select all the files. There is a built-in logic that will automatically select and validate the PFC.

   2) Manually exported PFC files:
   -These contain the .pfc extension but are NOT associated with a SN/account
   -Are imported into the current AOL Desktop Gold user’s account to the “Imported on
   ” mailbox folder (e.g. Imported-12/12/2018).
   -Are typically named Mail.pfc but can be renamed by the user.
   -You can merge PFCs from one account to another account by adding the .PFC extension to the selected file. This will import the file into the currently signed in AOL Desktop Gold user’s account under the folder: Imported on .

   The option to import a personal filing cabinet (PFC) file from an older version of the AOL Desktop, into the AOL Desktop Gold, is now available. Before following the steps below, make sure your AOL Desktop Gold is up to date.

   Go to the Help menu on the top right, select ‘About AOL‘ from the drop-down menu, and make sure you have the 11.0.2102 Revision. In case you have a lower revision, click ‘Check for Updates’ from the Help menu, and after 15-20 minutes close and reopen the AOL Desktop Gold.

   The ‘PFC Import’ feature allows you manually navigate to a PFC file on your computer and import data from that file. To use this new feature follow these steps:

   1. Sign in to AOL Desktop Gold.
   2. Click the Settings icon.
   3. While in the General settings, click the ‘My Data’ tab.
   4. Click ‘PFC Import’.
   5.… more

7. Restaurant .com offer

   Your Restaurant .com offer has not worked for three months. Do you still offer it. If not delete it and discontinue advertising it.

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8. You can bring back our ability to change the sounds!

   Add this feature back in a future upgrade if you can't do it any other way. But many of us really enjoy putting new or just favorite sounds to our AOL experience. I realize that much of the changes are to better AOL and I have heard many complaints; this doesn't need to be one of them. It will make the changes a little bit easier for some, especially those who don't like change. This is a minor thing that will make many happy.

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   Completed  ·  Product Support responded

   The custom greeting sounds are now available with the latest update for the AOL Desktop Gold. To customize your greeting sounds, follow these steps:

   1. Open the AOL Desktop Gold and sign on.
   2. Click on the ‘Edit’ menu on the top left.
   3. Select ‘General Settings’ from the drop-down menu.
   4. Go to the ‘Personalization’ category on the left.
   5. Select the ‘Sounds’ tab.

   *As an alternative you can go to the Keyword(CTRL+K): sounds.

   To choose the sound categories, click on the ‘Options’ button, and after selecting your preferred greetings click on ‘Apply’. You can also preview the sounds before and after applying them, by clicking on the Play button next to the sound name.

   If you do not have the custom greeting sounds, it means that you will have to upgrade your AOL Desktop Gold software to the latest revision. To do that, click on the ‘Help’ menu on the top right, and select ‘Check for Updates’ from the drop-down menu. After this leave the software opened for 10-15 minutes, in order for the update to download in the background, then close and re-open the AOL Desktop Gold for the update to be applied.

   The custom greeting sounds are now available with the latest update for the AOL Desktop Gold. To customize your greeting sounds, follow these steps:

   1. Open the AOL Desktop Gold and sign on.
   2. Click on the ‘Edit’ menu on the top left.
   3. Select ‘General Settings’ from the drop-down menu.
   4. Go to the ‘Personalization’ category on the left.
   5. Select the ‘Sounds’ tab.

   *As an alternative you can go to the Keyword(CTRL+K): sounds.

   To choose the sound categories, click on the ‘Options’ button, and after selecting your preferred greetings click on ‘Apply’. You can also preview the sounds before and after applying them, by clicking on the Play button next to the sound name.

   If you do not have the custom greeting sounds, it means that you will have to upgrade your AOL Desktop Gold software to the latest revision. To do that, click on the ‘Help’ menu… more

9. Need for Email Dictionary for Users Who Inadvertently Add Misspelled Words, Including Names!

   I wrote yesterday requesting that AOL Gold users have their email dictionaries restored so that if users approve a misspelled word, they can go into their dictionaries and delete a word or name mistakenly approved so that it will not be accepted by the AOL spellcheck feature in the future. Today, I know more. If I misspell a proper noun or name and, for example, spell Dr. Yaryura, Yarura without the second "y," AOL Gold will accept the misspelled "Yarura," and I will look anywhere from rude to insulting to stupid because intelligent people in the communications field use their spellcheck feature to write right. I CAN, at present, write my email on a Word document and then transport it to an AOL email form because I can rely on Microsoft to support me in my desire to spell ALL words, including names, correctly, but this is a process that takes time and effort. I now want to be able to access an AOL Gold email dictionary, delete the name "Yarura," which I carelessly and mistakenly accepted when I checked spelling in an email yesterday, and leave only the correctly spelled "Yaryura," with two y's in the family name, and then not have to worry about misspelling his name, or indeed any other name, in the future because I have a working email dictionary as I did in the past. This may not be important to those who don't care about correct spelling and grammar, but it is critically important to me as an educator, job seeker, reporter, PR professional, and educated person. PLEASE provide an email dictionary based on the old model ASAP. I am spending a lot to have AOL Gold and am being cheated and embarrassed. I can right-click on a proper noun or name and then click on "Spellcheck" on the drop-down box, but this won't work with names with capital letters. I did receive your response to my email suggestion of yesterday and thank you for it, but I know more now, and proper nouns are the biggest problem as is the inability to delete words that should not be approved by the AOL Gold spellcheck feature even though they were carelessly accepted by the user previously. To paraphrase, "'Tis human to err and divine to employ and pay for a service that will help users to correct their all-too-human mistakes." Thank you.

   I wrote yesterday requesting that AOL Gold users have their email dictionaries restored so that if users approve a misspelled word, they can go into their dictionaries and delete a word or name mistakenly approved so that it will not be accepted by the AOL spellcheck feature in the future. Today, I know more. If I misspell a proper noun or name and, for example, spell Dr. Yaryura, Yarura without the second "y," AOL Gold will accept the misspelled "Yarura," and I will look anywhere from rude to insulting to stupid because intelligent people in the communications field use their… more

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   6 comments  ·  Mail  ·  Delete…  ·  Admin →
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   Completed  ·  AdminProduct Support (Admin, AOL) responded

   Great news! You can now edit your personal dictionary in AOL Desktop Gold. To do so, please follow the steps in the link here: https://help.aol.com/articles/edit-your-personal-dictionary-in-aol-desktop-gold

   Sincerely,
   AOL Product Support

10. When I sign off why wont browser history remove itself?
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    Completed  ·  24 comments  ·  Delete…  ·  Admin →
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11. What happened to the "back to the top" button?

    What happened to the "back to the top" button?

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    1 comment  ·  Browser  ·  Delete…  ·  Admin →
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    Completed  ·  AdminProduct Support (Admin, AOL) responded

    We’ve added the “back to the top” option again based on your feedback!

12. Notice about Payment

    I got a popup saying my method of payment needs to be updated. I went to Help and selected "My Account" and it will not open. That infamous little circle just keeps turning and My Account never comes up, Once again Gold is woefully screwed up. How do I find out if I actually do need to update my payment method? If I do, how do I get to my account? Obviously I'm paying for a service that doesn't work properly.

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    Completed  ·  Product Support responded

    We apologize for the inconvenience this has caused you.

    This issue should now be resolved. Please log out of the AOL Desktop Gold and log back in.

    Thank you for your understanding.

13. Manage My Account

    I got a pop-up upon signing onto AOL Gold. It said something about my account needing to be updated. When I go to Help and click on My Account, nothing opens. How do I check my account and billing information?

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    3 comments  ·  Account  ·  Delete…  ·  Admin →
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    Completed  ·  Product Support responded

    Thank you for your report, this issue has been fixed.

14. Windows OS - Alt Key Numeric Codes have stopped filling in email composition field.

    Windows OS - Alt Key Numeric Codes have stopped filling in email composition field.

    I frequently use the Alt Key Code characters to impart a thought when corresponding with peers via email.
    Currently after moving the cursor to the text composition field and pressing the 'Left ALT' key the cursor disappears after the three digit numerical code is applied.
    I do find that now when the 'Left ALT' key is depressed along with an alpha character that is the first character in the AOL drop down options at the top pf the desktop it opens the corresponding title.
    I have also found the 'Left ALT' key code activation 'does' function when tested on an email in the To:. Cc:, and Subject: fields and all the Microsoft Office options that accept characters.
    This current problem did not exist before the 16 Jan 2019 problem of 'New email Bold font vs Mark Unread email Light font' problem which has been fixed today 17 Jan 2019.

    Enable the Left ALT key Code in the email composition field again. PLZ

    Windows OS - Alt Key Numeric Codes have stopped filling in email composition field.

    I frequently use the Alt Key Code characters to impart a thought when corresponding with peers via email.
    Currently after moving the cursor to the text composition field and pressing the 'Left ALT' key the cursor disappears after the three digit numerical code is applied.
    I do find that now when the 'Left ALT' key is depressed along with an alpha character that is the first character in the AOL drop down options at the top pf the desktop it opens the corresponding title.
    I have… more

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    Completed  ·  1 comment  ·  Mail  ·  Delete…  ·  Admin →
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15. Transfer saved email

    In AOL Desktop Gold, there is no way to transfer email saved on my PC to another computer. Even right clicking a piece of mail or folder and clicking "move" does nothing. We need this functionality.

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    Completed  ·  Product Support responded

    The options to import and export the personal filling cabinet, in AOL Desktop Gold, are now available. You can use these two options in case you need to transfer your personal filing cabinet (Saved on My PC) from one computer to another, as well as creating a back-up (using export).

    For more information about using these new features, please check the following article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information

16. Screenname not automatically loading in conversation threads.Must manually fill it in.

    Just in the last few hours my screen name is no longer automatically loading into conversations,instead I must manually type it each time to post.I have tried this both on Gold and through the internet with same results.This happened in the past and it required a fix by AOL.Would appreciate this being dealt with.Thanks.

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    0 comments  ·  General  ·  Delete…  ·  Admin →
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    Completed  ·  Product Support responded

    The issue should now be resolved. Please sign out and sign back into the AOL Desktop Gold, in order to load your profile nickname in the comment section.

17. why can i not get intothe chat rooooms

    fix the problem be like this for aq while

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    Completed  ·  Product Support responded

    Thank you for your report, his issue has been fixed.

18. Bring back desktop themes so each screen name can have a different background color.
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19. Okay, day 1, can't get my mail. Day 2, can't access my portfolio. Wash and repeat

    Day 1, no e-mail. Day 2, no portfolio. Wash and repeat. Are you ever going to get this right?

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    Completed  ·  Product Support responded

    Thank you for your report, this issue has been fixed.

20. Settings - Browser - Passwords ::: deleting a URL and its associated password does not work. Many different attempts do NOT work
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    Completed  ·  4 comments  ·  Browser  ·  Delete…  ·  Admin →
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