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AOL Desktop Gold


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98 results found

  1. why is there no american flag in the custom icons for favorites

    american flag in custom icons for favorites why not?

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    Completed  ·  6 comments  ·  Admin →
  2. Change back to the old filing system where sent e-mail stored in the on-line mail folders shows the recipient's e-mail address, not sender's

    Change back to the old filing system where sent e-mail stored in the on-line mail folders shows the recipient's e-mail address, not sender's

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    Completed  ·  6 comments  ·  Mail  ·  Admin →
  3. PLEASE install the drop down menu for "stationery" themes; i.e. for birthdays, holidays etc. when sending emails.

    Please reinstall the drop down menu for "stationery" themes; i.e. birthdays, holidays , etc. when preparing emails for special occasions.

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    Completed  ·  Product Support responded

    The Stationery feature is now available in the AOL Desktop Gold.

    To customize your email with a stationery, follow these four easy steps:

    1. Sign in to AOL Desktop Gold.
    2. Click ‘Write’ in the upper left.
    3. At the top, click the Extras menu (below the subject line) and select Stationery.
    4. Browse or search through the categories on the right and choose one you’d like.

    To remove your stationery background, click the Extras menu | select Remove Background.

    In case you do not see the Stationery option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.

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    1 comment  ·  Admin →
  5. Give us a function to change the toolbar icons as before.

    Give us a function to change the toolbar icons as before.

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  6. get chat rooms to work. this is second day they are not working. It doesn't show any chat rooms, created by members, nor can i start one.

    get chat rooms to work. this is second day they are not working, they don't show available rooms, nor can i start one...please get this fixed...thank you.

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    2 comments  ·  General  ·  Admin →
    Completed  ·  Product Support responded

    Thank you for bringing this to our attention. The issue should now be resolved. Please close and re-open the Chat Room Listings window, in order for the chatrooms to load.

  7. The space between columns on the mail has changed. I have to make the subject column bigger. Please go back to the old column widths.

    The column sizes on mail has changed. I now have to make the subject column wider each time. Please go back to the old way.

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  8. Comment#2 - How to read very old emails using AOL GOLD

    Per earlier response to my 1st comment, I called Tech Support who told me the provision that I need, is not available. I was told I needed an old computer to read old emails using old AOL 9.8.2 . My old computer crashed. I now have AOL GOLD on a new computer and need to read old emails from old PFC organize files that are backed up on a flash drive. There is no provision to import old emails from old PFC organize files from a flash drive to AOL GOLD. I don't want these old emails converted to AOL…

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    Completed  ·  Product Support responded

    The option to import a personal filing cabinet (PFC) file from an older version of the AOL Desktop, into the AOL Desktop Gold, is now available. Before following the steps below, make sure your AOL Desktop Gold is up to date.

    Go to the Help menu on the top right, select ‘About AOL‘ from the drop-down menu, and make sure you have the 11.0.2102 Revision. In case you have a lower revision, click ‘Check for Updates’ from the Help menu, and after 15-20 minutes close and reopen the AOL Desktop Gold.

    The ‘PFC Import’ feature allows you manually navigate to a PFC file on your computer and import data from that file. To use this new feature follow these steps:

    1. Sign in to AOL Desktop Gold.
    2. Click the Settings icon.
    3. While in the General settings, click the ‘My Data’ tab.
    4. Click ‘PFC Import’.
    5.…

  9. Restaurant .com offer

    Your Restaurant .com offer has not worked for three months. Do you still offer it. If not delete it and discontinue advertising it.

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    Completed  ·  1 comment  ·  Account  ·  Admin →
  10. You can bring back our ability to change the sounds!

    Add this feature back in a future upgrade if you can't do it any other way. But many of us really enjoy putting new or just favorite sounds to our AOL experience. I realize that much of the changes are to better AOL and I have heard many complaints; this doesn't need to be one of them. It will make the changes a little bit easier for some, especially those who don't like change. This is a minor thing that will make many happy.

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    Completed  ·  Product Support responded

    The custom greeting sounds are now available with the latest update for the AOL Desktop Gold. To customize your greeting sounds, follow these steps:

    1. Open the AOL Desktop Gold and sign on.
    2. Click on the ‘Edit’ menu on the top left.
    3. Select ‘General Settings’ from the drop-down menu.
    4. Go to the ‘Personalization’ category on the left.
    5. Select the ‘Sounds’ tab.

    *As an alternative you can go to the Keyword(CTRL+K): sounds.

    To choose the sound categories, click on the ‘Options’ button, and after selecting your preferred greetings click on ‘Apply’. You can also preview the sounds before and after applying them, by clicking on the Play button next to the sound name.

    If you do not have the custom greeting sounds, it means that you will have to upgrade your AOL Desktop Gold software to the latest revision. To do that, click on the ‘Help’ menu…

  11. Need for Email Dictionary for Users Who Inadvertently Add Misspelled Words, Including Names!

    I wrote yesterday requesting that AOL Gold users have their email dictionaries restored so that if users approve a misspelled word, they can go into their dictionaries and delete a word or name mistakenly approved so that it will not be accepted by the AOL spellcheck feature in the future. Today, I know more. If I misspell a proper noun or name and, for example, spell Dr. Yaryura, Yarura without the second "y," AOL Gold will accept the misspelled "Yarura," and I will look anywhere from rude to insulting to stupid because intelligent people in the communications field use their…

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    6 comments  ·  Mail  ·  Admin →
  12. We're glad you're here

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    Completed  ·  24 comments  ·  Admin →
  13. What happened to the "back to the top" button?

    What happened to the "back to the top" button?

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    1 comment  ·  Browser  ·  Admin →
  14. Notice about Payment

    I got a popup saying my method of payment needs to be updated. I went to Help and selected "My Account" and it will not open. That infamous little circle just keeps turning and My Account never comes up, Once again Gold is woefully screwed up. How do I find out if I actually do need to update my payment method? If I do, how do I get to my account? Obviously I'm paying for a service that doesn't work properly.

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    1 comment  ·  Account  ·  Admin →
    Completed  ·  Product Support responded

    We apologize for the inconvenience this has caused you.

    This issue should now be resolved. Please log out of the AOL Desktop Gold and log back in.

    Thank you for your understanding.

  15. Manage My Account

    I got a pop-up upon signing onto AOL Gold. It said something about my account needing to be updated. When I go to Help and click on My Account, nothing opens. How do I check my account and billing information?

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    3 comments  ·  Account  ·  Admin →
  16. Windows OS - Alt Key Numeric Codes have stopped filling in email composition field.

    Windows OS - Alt Key Numeric Codes have stopped filling in email composition field.

    I frequently use the Alt Key Code characters to impart a thought when corresponding with peers via email.
    Currently after moving the cursor to the text composition field and pressing the 'Left ALT' key the cursor disappears after the three digit numerical code is applied.
    I do find that now when the 'Left ALT' key is depressed along with an alpha character that is the first character in the AOL drop down options at the top pf the desktop it opens the corresponding title.
    I have…

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    Completed  ·  1 comment  ·  Mail  ·  Admin →
  17. Transfer saved email

    In AOL Desktop Gold, there is no way to transfer email saved on my PC to another computer. Even right clicking a piece of mail or folder and clicking "move" does nothing. We need this functionality.

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  18. Screenname not automatically loading in conversation threads.Must manually fill it in.

    Just in the last few hours my screen name is no longer automatically loading into conversations,instead I must manually type it each time to post.I have tried this both on Gold and through the internet with same results.This happened in the past and it required a fix by AOL.Would appreciate this being dealt with.Thanks.

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    0 comments  ·  General  ·  Admin →
    Completed  ·  Product Support responded

    The issue should now be resolved. Please sign out and sign back into the AOL Desktop Gold, in order to load your profile nickname in the comment section.

  19. why can i not get intothe chat rooooms

    fix the problem be like this for aq while

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    Completed  ·  19 comments  ·  Admin →
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