AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
96 results found
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Please fix this!
Once again I sent out an email. It was extremely slow in sending, and I just discovered it went out TWICE. This has happened many times. We run a small business. This is not acceptable business practice. Please fix this! I have talked to your tech people many times about this. Either fix Gold or give us back 9.8.2.
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Email listing
In email listings, whenever hovering with the mouse on any email , it does not show the full email address if it is too long and gets cuts off by the subject line. Used to be able to do this in previous versions. of aol. I would appreciate if this can please be put back on. Thank you..
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Mail window doesn't stay maximized.
Any time I maximize the mail window, it shrinks again when I do anything at all with mail. It drives me crazy. Please fix that.
Or just let me use AOL 9.8. That would fix a lot of problems right there. Another one is not being able to access mail saved on my computer unless I sign in.
Who's idea was AOL Gold? It is inferior all around. -
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You can bring back our ability to change the sounds!
Add this feature back in a future upgrade if you can't do it any other way. But many of us really enjoy putting new or just favorite sounds to our AOL experience. I realize that much of the changes are to better AOL and I have heard many complaints; this doesn't need to be one of them. It will make the changes a little bit easier for some, especially those who don't like change. This is a minor thing that will make many happy.
The custom greeting sounds are now available with the latest update for the AOL Desktop Gold. To customize your greeting sounds, follow these steps:
1. Open the AOL Desktop Gold and sign on.
2. Click on the ‘Edit’ menu on the top left.
3. Select ‘General Settings’ from the drop-down menu.
4. Go to the ‘Personalization’ category on the left.
5. Select the ‘Sounds’ tab.*As an alternative you can go to the Keyword(CTRL+K): sounds.
To choose the sound categories, click on the ‘Options’ button, and after selecting your preferred greetings click on ‘Apply’. You can also preview the sounds before and after applying them, by clicking on the Play button next to the sound name.
If you do not have the custom greeting sounds, it means that you will have to upgrade your AOL Desktop Gold software to the latest revision. To do that, click on the ‘Help’ menu…
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Transfer saved email
In AOL Desktop Gold, there is no way to transfer email saved on my PC to another computer. Even right clicking a piece of mail or folder and clicking "move" does nothing. We need this functionality.
The options to import and export the personal filling cabinet, in AOL Desktop Gold, are now available. You can use these two options in case you need to transfer your personal filing cabinet (Saved on My PC) from one computer to another, as well as creating a back-up (using export).
For more information about using these new features, please check the following article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information
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PLEASE install the drop down menu for "stationery" themes; i.e. for birthdays, holidays etc. when sending emails.
Please reinstall the drop down menu for "stationery" themes; i.e. birthdays, holidays , etc. when preparing emails for special occasions.
The Stationery feature is now available in the AOL Desktop Gold.
To customize your email with a stationery, follow these four easy steps:
1. Sign in to AOL Desktop Gold.
2. Click ‘Write’ in the upper left.
3. At the top, click the Extras menu (below the subject line) and select Stationery.
4. Browse or search through the categories on the right and choose one you’d like.To remove your stationery background, click the Extras menu | select Remove Background.
In case you do not see the Stationery option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.
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Write - mail - insert pictures
Insert pictures - quality of picture for email or printing - layout with options for picture size and layout - ability to comment on each picture - bring back the old - 9.8 write mail options
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Give us a function to change the toolbar icons as before.
Give us a function to change the toolbar icons as before.
Right-click on an icon from the toolbar and Select Edit.
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Give back old sign in screen where you can see primary and secondary names and if either has messages.
On the old sign-in screen, you could see at a glance your primary and secondary screen names and if either had any messages. Now you only see one user name and you do not see if it has messages. And when you log into it to see if you have messages, it is a huge waste of time to have to get out of primary name and log into secondary name just to see if you have any messages there. Why would you go backwards and create a sign in screen that's not user friendly and one that purposely wastes…
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If the cursor is already on the address line, it should stay there rather than dropping to the body of the letter when you start typing
Why on earth does the spell check insist on identifying email addresses as something spelled wrong?!
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Portfolios
You need to keep the stock market quotes for portfolios up to date. Not having current quotes makes them useless. I'll have to shift to Yahoo or elsewhere if you can't do better.
Thank you for bringing this issue to our attention. It has now been fixed.
Thank you!
Product Support -
When will download manager feature be available?
Make the Download Manager button functional!!!!!!!!!!!!
Hello there, the Download Manager feature is now available with the latest update for the AOL Desktop Gold.
For information on how to use the Download Manager, please check the following article: https://help.aol.com/articles/search-sort-and-manage-files-with-the-download-manager
If you do not have the latest revision for the AOL Desktop Gold, please follow the steps below to update it:
1. Open the AOL Desktop Gold.
2. Click on “Help” on the top right and select “Check for Updates”. The update will be downloaded in the background.
3. Leave the software opened for 10-20 minutes.
4. Close and reopen the AOL Desktop Gold.Thank you.
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Thank's for taking those annoying ads of the write page but please bring back 9.8 so I can pick the sounds I want for my AOL greetings etc.
Combine the best of both 9.8 and Gold and stop trying to make changes we don't want. I DO PAY for my AOL every month and will not continue to if you keep *****with it.
The custom greeting sounds are now available with the latest update for the AOL Desktop Gold. To customize your greeting sounds, follow these steps:
1. Open the AOL Desktop Gold and sign on.
2. Click on the ‘Edit’ menu on the top left.
3. Select ‘General Settings’ from the drop-down menu.
4. Go to the ‘Personalization’ category on the left.
5. Select the ‘Sounds’ tab.
As an alternative you can go to the Keyword(CTRL+K): sounds.To choose the sound categories, click on the ‘Options’ button, and after selecting your preferred greetings click on ‘Apply’. You can also preview the sounds before and after applying them, by clicking on the Play button next to the sound name.
If you do not have the custom greeting sounds, it means that you will have to upgrade your AOL Desktop Gold software to the latest revision. To do that, click on the ‘Help’ menu…
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Can we have mail art back?
I want mail art.
The Stationery feature is now available in the AOL Desktop Gold.
To customize your email with a stationery, follow these four easy steps:
1. Sign in to AOL Desktop Gold.
2. Click ‘Write’ in the upper left.
3. At the top, click the Extras menu (below the subject line) and select Stationery.
4. Browse or search through the categories on the right and choose one you’d like.To remove your stationery background, click the Extras menu | select Remove Background.
In case you do not see the Stationery option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.
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