AOL Desktop Gold


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  1. We're glad you're here

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    209 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    In order to disable the prompt, please follow these steps:
    1. Open the AOL Desktop Gold and sign in.
    2. Click on the ‘Mail’ menu on the top left.
    3. Select ‘Mail Settings’ from the drop-down menu.
    4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically).

  2. need to send bulk e-mail because I am a member of the organization that does communication

    need to send bulk e-mail because I am a member of the organization that does communication

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    126 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Unfortunately, what you’re looking for is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.

  3. Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it!!

    Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it, especially since I'm paying you. Also, there's no easy way to block these sites without opening the e-mail. Please respond with a solution.

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    99 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.

  4. Email addresses

    when putting in an address,all prior versions of AOL, the address would be saved. Then it would only require a few letters to be recalled. Now it does nothing. You have to continue to memorize every email address. What was wrong with 9.7. Can we not have a better version than Gold?

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    9 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  5. very sorry you removed the option to block mail from senders not in address book -WHY??

    reinstate the option to block mail from senders not in address book - why did you remove it??

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    Responded  ·  Product Support responded

    Due to recent adjustments to the AOL Mail platform, this feature is no longer available. I apologize for the inconvenience. In order to block a specific sender, go to the Mail menu and select “Block Unwanted Mail” and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, or mark the emails in the inbox as Spam.

  6. Sub Folder for Saved on Aol

    when are you going to add the function of creating subfolders under Saved on Aol. Since it is working under Saved on my pc

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    8 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    We appreciate your feedback. Unfortunately, there aren’t plans to add subfolders to ADG at the moment. However, we’ll continue to monitor your feedback and keep you updated if we decide to add this feature to our roadmap.

    Sincerely,
    AOL Product Support

  7. Feedback for unread and read emails

    I like for the listing on the "New Emails" list be the following way:

    1. The emails on the list that I've not read to be in bold type; and

    2. The emails on the "New" list that I've read and clicked to be listed as "unread" to be in the light type.

    This makes me able to see at with only a quick glance if I've already read it but still wanted it in the "New" list.

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    17 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Due to recent adjustments to the AOL Mail platform, this feature is no
    longer available. I apologize for the inconvenience.

  8. Default Font and size

    Please, please please make whatever font and size we set our email to OUR default. We keep having to change it back, VERY IRITATING!

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    Responded  ·  Product Support responded

    In order to change your default font type and color, please follow these steps:

    1. On the top left, click on Edit.
    2. Select Mail Settings from the drop-down menu.
    3. Go to the “Font and Text” tab.
    4. From the Write Mail section use the toolbar to change the font type, size, and color.

  9. Sending Email

    In all of the previous versions of AOL we have always been able to send email by pressing......Ctrl and Shift. This made sending very easy. It's not a big thing but it would be great if you would return that.......makes sending soooo much easier!! thanks

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    Responded  ·  Product Support responded

    If you keep the mouse cursor in the To field you can send the email pressing CTRL and Enter.

  10. Mail System all messed up!! Pleaseeee Fix It!!

    It was working fine last week!! Someone changed it !! Return to old system!!

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    In order to disable the delete mail confirmation prompt, please follow these steps:
    1. Open the AOL Desktop Gold and sign in.
    2. Click on the ‘Mail’ menu on the top left.
    3. Select ‘Mail Settings’ from the drop-down menu.
    4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically).

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  12. FIX THE BUGS WHEN REPORTED

    Ever since the Windows 10 update a few days ago, when I click on WRITE to write a email or at times click on my MAILBOX, my AOL Desktop flashes off and needs to be reloaded. This "bug" ONLY occurs on AOL Desktop, not when using any other browser so I assume the "bug" lies with the AOL Desktop program. I've reported The Bug for days now and still the problem hasn't been solved. Anyone else experiencing the same problem??? AOL, HOW ABOUT FIXING THE PROBLEM!!!

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    Our engineers are investigating this issue as we speak. You can download the software installer again: http://updates.desktop.aol.com/updates/gm/Install_AOL_Desktop.exe. This should fix the bug. If you need help with this, we can have a technician guide you through: 1-888-365-3733. If the issue continues, please send us a crash report. To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  13. Permanently delete all trashed emails all at one time

    When I trash my emails, I would like to permanently delete them all at one time and not one at a time. I trashed them for a reason and having to delete them one at a time only aggravates my carpal tunnel syndrome. Thank you.

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    Responded  ·  Product Support responded

    Select one email from the list, and press CTRL+A to highlight all of them
    or choose ‘Select All’ from the Edit menu then press Permanently Delete.

  14. How do I mark an e-mail address as NOT SPAM

    Used to be when AOL was good, all you had to do was click a button
    marked "This is not SPAM" and from that point on the address would be
    received just fine. I seem to be able to "add" an address to the SPAM
    list but not "Allow" one from "NOT" being marked "SPAM"

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  15. Permanently Deleted Emails

    When permanently deleting email/spam, Permanently Delete IT! I'm tired of going into the recently deleted area and finding all the ones I had already permanently deleted BACK AGAIN!

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    Responded  ·  Product Support responded

    Emails deleted from your Inbox or mail folders will be moved to the Trash (or Recently Deleted) folder, where it will stay for up to 30 days before being automatically permanently deleted.

  16. PUTTING AOL MAIL IN SPAM FOLDER

    WHAT IS THE PROBLEM WITH "AOL" NOW ?????? WHY ARE U PUTTING MY "AOL" MAIL IN THE "SPAM FOLDER" ???????? ARE YOU ALL GOING CRAZY AGAIN ????????????????????????????

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    Responded  ·  Product Support responded

    The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

  17. My AOL Desktop Gold was not available and I called AOL to fit it. Now they have deleted all my data (folders and emails) since AOL Gold was

    All my folders and mails were deleted by the tech when I called in to have my AOL Desktop Gold reinstalled. The old files from the old AOL system are there but everything since AOL Desktop was installed are gone.

    I am very upset and all I hear from AOL is sorry, can't do anything for you.

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    Please call our AOL Desktop Gold team at 1-888-265-3733 if you have any questions. Our team is available 24/7 by phone.

  18. NOTIFY CUSTOMERS WHERE AOL MAIL IS SAVED ON YOUR COMPUTER

    When one buys a new computer any AOL mail is saved on your existing PC, it is lost due to the fact that AOL’s Programmers failed to allow you to pick a folder to save those e-mails in so that you can easily transfer those folders to your new computer. AOL wants to charge for technical support to help you with moving the files to the new computer when all AOL customers should be able to do it easily. Just one more bad problem with AOL GOLD Desktop. I do not expect to pay a dime for AOL technical support…

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    The option to export the personal filing cabinet (PFC) has been made available in the last update. To export your PFC, go to Edit – General Settings – My Data (tab) – click on the “Export” button, select a location where you want to save the PFC file, then click “Save”. After this you will be given the option to create a password for the PFC file, this step is mandatory, so make sure to write your password down after creating it.

    The .export file can be moved to another computer, using an external storage device or online file storage service, and can be imported in AOL Desktop Gold, by going to Edit – General Settings – My Data (tab) – and clicking on the “Import” button (the previously created password is required).

    Please note that the .export PFC file cannot be opened, and in order to…

  19. Clicking on a link for a Zoom conference breaks AOL.

    Found out this is a feature, not a bug, using the browser contained within AOL's ecosystem. Workaround is forwarding the email to another address or accessing AOL mail via the web. This is about security, I was told by a tech, but it's pain. Zoom is VERY widely used in these coronavirus days, so AOL, please get with it.

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    Please send us a crash report in order for our engineers to look into the issue you are experiencing.
    To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  20. I would like to see the email address not the senders name in my inbox

    I would like to see the email address not the senders name in my inbox.
    Please change back. Now I don't know who is sending emails.

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