AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
113 results found
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In order to disable the prompt, please follow these steps:
1. Open the AOL Desktop Gold and sign in.
2. Click on the ‘Mail’ menu on the top left.
3. Select ‘Mail Settings’ from the drop-down menu.
4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically). -
need to send bulk e-mail because I am a member of the organization that does communication
need to send bulk e-mail because I am a member of the organization that does communication
Unfortunately, what you’re looking for is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.
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Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it!!
Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it, especially since I'm paying you. Also, there's no easy way to block these sites without opening the e-mail. Please respond with a solution.
The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.
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Email addresses
when putting in an address,all prior versions of AOL, the address would be saved. Then it would only require a few letters to be recalled. Now it does nothing. You have to continue to memorize every email address. What was wrong with 9.7. Can we not have a better version than Gold?
Hey,
Thanks for reaching out. As long as a contact is saved, their email address should populate as an option in a dropdown box as you start typing it. More information about adding email recipients to your messages can be located here: https://help.aol.com/articles/add-remove-cc-and-bcc-recipients-to-an-email-in-aol-desktop-gold
We hope this helps clarify the situation.
Sincerely,
AOL Product Support -
very sorry you removed the option to block mail from senders not in address book -WHY??
reinstate the option to block mail from senders not in address book - why did you remove it??
Due to recent adjustments to the AOL Mail platform, this feature is no longer available. I apologize for the inconvenience. In order to block a specific sender, go to the Mail menu and select “Block Unwanted Mail” and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, or mark the emails in the inbox as Spam.
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Sub Folder for Saved on Aol
when are you going to add the function of creating subfolders under Saved on Aol. Since it is working under Saved on my pc
Hi,
We appreciate your feedback. Unfortunately, there aren’t plans to add subfolders to ADG at the moment. However, we’ll continue to monitor your feedback and keep you updated if we decide to add this feature to our roadmap.
Sincerely,
AOL Product Support -
Default Font and size
Please, please please make whatever font and size we set our email to OUR default. We keep having to change it back, VERY IRITATING!
In order to change your default font type and color, please follow these steps:
1. On the top left, click on Edit.
2. Select Mail Settings from the drop-down menu.
3. Go to the “Font and Text” tab.
4. From the Write Mail section use the toolbar to change the font type, size, and color. -
Feedback for unread and read emails
I like for the listing on the "New Emails" list be the following way:
The emails on the list that I've not read to be in bold type; and
The emails on the "New" list that I've read and clicked to be listed as "unread" to be in the light type.
This makes me able to see at with only a quick glance if I've already read it but still wanted it in the "New" list.
Due to recent adjustments to the AOL Mail platform, this feature is no
longer available. I apologize for the inconvenience. -
FIX THE BUGS WHEN REPORTED
Ever since the Windows 10 update a few days ago, when I click on WRITE to write a email or at times click on my MAILBOX, my AOL Desktop flashes off and needs to be reloaded. This "bug" ONLY occurs on AOL Desktop, not when using any other browser so I assume the "bug" lies with the AOL Desktop program. I've reported The Bug for days now and still the problem hasn't been solved. Anyone else experiencing the same problem??? AOL, HOW ABOUT FIXING THE PROBLEM!!!
Our engineers are investigating this issue as we speak. You can download the software installer again: http://updates.desktop.aol.com/updates/gm/Install_AOL_Desktop.exe. This should fix the bug. If you need help with this, we can have a technician guide you through: 1-888-365-3733. If the issue continues, please send us a crash report. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Something is wrong with my AOL. I can't open my e-mails. They will not load. Keep getting a massage to wait 5 mins and try again.
What the **** is going on with AOL? I'm about to cancel them. Been with them since 1997. Come on guys get your act together.
Try clearing the Footprints in the new AOL Desktop. Here’s how: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
In case the issue persists please restart the software.
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Using Unread Button is Now Slow
In the past, marking an e-mail Unread was immediate. Now, and for the past few weeks, it takes several seconds for the icon in front of the e-mail to change. Why is that? Can this function be returned to the prior speed? Thanks.
To resolve the slowness and performance issues, please try the troubleshooting solutions below: 1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. 2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.
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Sending Email
In all of the previous versions of AOL we have always been able to send email by pressing......Ctrl and Shift. This made sending very easy. It's not a big thing but it would be great if you would return that.......makes sending soooo much easier!! thanks
If you keep the mouse cursor in the To field you can send the email pressing CTRL and Enter.
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Please check this article to find out how to protect from internet scams https://help.aol.com/articles/protect-yourself-from-internet-scams
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Mail System all messed up!! Pleaseeee Fix It!!
It was working fine last week!! Someone changed it !! Return to old system!!
In order to disable the delete mail confirmation prompt, please follow these steps:
1. Open the AOL Desktop Gold and sign in.
2. Click on the ‘Mail’ menu on the top left.
3. Select ‘Mail Settings’ from the drop-down menu.
4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically). -
How do I mark an e-mail address as NOT SPAM
Used to be when AOL was good, all you had to do was click a button
marked "This is not SPAM" and from that point on the address would be
received just fine. I seem to be able to "add" an address to the SPAM
list but not "Allow" one from "NOT" being marked "SPAM"If a legitimate email goes to Spam folder please highlight the email and click on “This is Not Spam”.
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Scam alert!
This is the Scam email return address I received
iservice@serviceaccounts.net I hope this will help
AOL shut the down
If you received spam emails from this address please mark them as spam.
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Permanently delete all trashed emails all at one time
When I trash my emails, I would like to permanently delete them all at one time and not one at a time. I trashed them for a reason and having to delete them one at a time only aggravates my carpal tunnel syndrome. Thank you.
Select one email from the list, and press CTRL+A to highlight all of them
or choose ‘Select All’ from the Edit menu then press Permanently Delete. -
My AOL Desktop Gold was not available and I called AOL to fit it. Now they have deleted all my data (folders and emails) since AOL Gold was
All my folders and mails were deleted by the tech when I called in to have my AOL Desktop Gold reinstalled. The old files from the old AOL system are there but everything since AOL Desktop was installed are gone.
I am very upset and all I hear from AOL is sorry, can't do anything for you.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please call our AOL Desktop Gold team at 1-888-265-3733 if you have any questions. Our team is available 24/7 by phone.
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Permanently Deleted Emails
When permanently deleting email/spam, Permanently Delete IT! I'm tired of going into the recently deleted area and finding all the ones I had already permanently deleted BACK AGAIN!
Emails deleted from your Inbox or mail folders will be moved to the Trash (or Recently Deleted) folder, where it will stay for up to 30 days before being automatically permanently deleted.
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PUTTING AOL MAIL IN SPAM FOLDER
WHAT IS THE PROBLEM WITH "AOL" NOW ?????? WHY ARE U PUTTING MY "AOL" MAIL IN THE "SPAM FOLDER" ???????? ARE YOU ALL GOING CRAZY AGAIN ????????????????????????????
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.
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