AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Sent mail is not being saved in the "Mail You've Sent" Folder

    I've sent emails over the last several days, Mail I've read, is in the "Incoming/Saved Mail" folder, but mail I send is NOT in the "Mail You've Sent" folder.
    Additionally my Inbox shows 5 unread emails, "Inbox (5)" .. but there is NO UNREAD emails ?!? All show red checks
    If I click on "NEW", NOTHING shows up

    It is making the email handling - UNTRUSTABLE ..

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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  2. AOL Gold browser freezes up, locks, won't load even it's own pages

    Really? I have to close the browser, and completely reboot my computer to get this browser to work properly? While this one is busy not doing anything, using half a gb of ram, I can open AOL Shield and go to the website I can't get Gold to open. Geesh, almost 300 revisions now and it's still a pain in the .............

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    10 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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  3. What is this? When I try to email It says "mail failed to send due to error 440:13004".

    What is this? When I try to email It says "mail failed to send due to error 440:13004".

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    Support Request  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Current email missing

    It's Friday morning, 3/23/18. My current email begins w/ Feb. 2017! HELP!!!!!!!!

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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  5. My emails will not load.

    Now that I am paying a monthly fee to AOL, I have less service and less features. I have had AOL for 20 years+. This is unexcusable.

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  6. News articles problems - broken links or contain viruses.

    Frequently when I try to open an article from the main page or a sub-page either the link is broken or a virus or worm infects my system. You need to do a better job making sure posts are clean.

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  7. AOL Desktop Gold takes time to sign in (Not Responding)

    Please check AOL Desktop gold since I am constantly getting (Not Responding) after signing in.

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  8. Sending emails is often very slow.

    Emails won't send. Instead get a message something like "We seem to be having a problem sending your email. Please try again later." Then you're stuck because you can't close it without losing it, and it won't save to Drafts either. If it finally does, duplicates or triplicates may occur when repeatedly trying to save it in Drafts.

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone

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    I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.

  10. When I click on offered News on AOL welcome screen I always get a web attack: Fake Tech Support Website, only on AOL, computer has no virus

    When I click on offered News on AOL welcome screen I always get a web attack: Fake Tech Support Website, only on AOL, computer has no virus. Norton always blocks this, but I want to read the news. I am paying for no news and risking some sort of internet attack from AOL. Not good

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  13. AOL Gold has too many glitches. Does not work like old FREE version

    The free old version was so much better than the new AOL which I now pay for. Constant issues, less options. Today it says I have 160+ emails and I can only see 3 in my New mail folder. Go back to the way it was. This is terrible,

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  14. I can't open my emails Why?

    Fix the email problems - cna't ope emails - can't delete emails must do 2 or 3 times. spam goes to recently deleted WHY all these problems??

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  15. mail folders

    What happened to all the mail folders I created in my Saved on AOL folder? I had important emails for my business saved and categorized and they are all gone!!!!!!!!!!!

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  16. signatures for email

    WHAT THE ****HAPPENED? I had two signatures for emails and now they are gone. It won't let me make new ones. Why has this changed???? To begin with I could only make two signatures. Now they have disappeared!!!!

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  17. You can improve your "loading mail", "sending mail"

    cannot load or send mail. cant sign on.

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  20. Disaster search mail function

    Disaster. Search email function disabled although essential to my work in international law and finance, Restore as previously so that by entering name in search receive all emails to and from that person.

    I have wasted at least six hours as a result of your incomprehensible switch to yet another software system, Gold, which eliminates essential functions. This is a disgrace. I work as a lawyer by the hour and this is time wasted as a result of AOL incompetence and AOL's efforts to lock in its customers. AOL makes virtually impossible to transfer groups to another internet service provider.…

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