AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1370 results found
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Sent mail is not being saved in the "Mail You've Sent" Folder
I've sent emails over the last several days, Mail I've read, is in the "Incoming/Saved Mail" folder, but mail I send is NOT in the "Mail You've Sent" folder.
Additionally my Inbox shows 5 unread emails, "Inbox (5)" .. but there is NO UNREAD emails ?!? All show red checks
If I click on "NEW", NOTHING shows upIt is making the email handling - UNTRUSTABLE ..
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Six major issues still with AOL Gold, despite them being reported to Tech Support.
AOL Desktop Gold still has major bugs after one month since its mandated use on January 14, 2018:
- Drafts are frequently not being saved despite hitting the "Send Later" button. Five minutes later, an error message appears saying that AOL mail is unavailable at this time and to try again in five minutes. The original draft has been "Pended" on the screen and displays either where it sat the whole time or it's placed behind the open Mail window.
The only workaround solution is to try to save the draft another way when hitting the "X" (top right of draft)…
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AOL Gold browser freezes up, locks, won't load even it's own pages
Really? I have to close the browser, and completely reboot my computer to get this browser to work properly? While this one is busy not doing anything, using half a gb of ram, I can open AOL Shield and go to the website I can't get Gold to open. Geesh, almost 300 revisions now and it's still a pain in the .............
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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What is this? When I try to email It says "mail failed to send due to error 440:13004".
What is this? When I try to email It says "mail failed to send due to error 440:13004".
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Current email missing
It's Friday morning, 3/23/18. My current email begins w/ Feb. 2017! HELP!!!!!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Sending emails is often very slow.
Emails won't send. Instead get a message something like "We seem to be having a problem sending your email. Please try again later." Then you're stuck because you can't close it without losing it, and it won't save to Drafts either. If it finally does, duplicates or triplicates may occur when repeatedly trying to save it in Drafts.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
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My emails will not load.
Now that I am paying a monthly fee to AOL, I have less service and less features. I have had AOL for 20 years+. This is unexcusable.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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News articles problems - broken links or contain viruses.
Frequently when I try to open an article from the main page or a sub-page either the link is broken or a virus or worm infects my system. You need to do a better job making sure posts are clean.
One of our Technicians can help you with this Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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When I go from mail to a link I get a screen with OOPS - too many redirects. Not good.
When I go from mail to a link I get a screen with OOPS - too many redirects. Not good.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Deleted email returns back to new mail
BRING BACK 98.2 until you can make GOLD the premier email service that AOL was always known for.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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When I click on offered News on AOL welcome screen I always get a web attack: Fake Tech Support Website, only on AOL, computer has no virus
When I click on offered News on AOL welcome screen I always get a web attack: Fake Tech Support Website, only on AOL, computer has no virus. Norton always blocks this, but I want to read the news. I am paying for no news and risking some sort of internet attack from AOL. Not good
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Our Gold team can help you cancel the subscription. Please call us at 1-888-265-3733
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AOL Gold has too many glitches. Does not work like old FREE version
The free old version was so much better than the new AOL which I now pay for. Constant issues, less options. Today it says I have 160+ emails and I can only see 3 in my New mail folder. Go back to the way it was. This is terrible,
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Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 an
Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 and a message that needed an address to send the email. Looks like there is a bug in the system that did not give me the correct error message.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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I can't open my emails Why?
Fix the email problems - cna't ope emails - can't delete emails must do 2 or 3 times. spam goes to recently deleted WHY all these problems??
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Please fix the copy/paste function - it seldom works and now has a copied bit of text stuck in the copy memory so it's messed up other sw!
In GOLD, the copy/paste function in Write does not work correctly. Usually it doesn't copy at all; now it is holding onto the last thing I managed to copy in AOL several days ago so that I cannot copy anything else from any application. I just keep getting that same bit of text from an AOL screen. I see others have complained about copy/paste, but you've closed the issue. But it is NOT fixed yet!! Please reopen!! Thanks
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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I am unable to update my payment information,
There is not enough time to log off current name, log into alternate e-mail name to get 4-digit code, and log back in to enter it into the field, which. No other me do this. HELP
By the way, the account information on the screen is correct.
We don’t have access to billing related information. Please call AOL Customer Support at 1-800-827-6364 and they will assists in updating your payment information.
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