AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
96 results found
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I need the setting where my mailbox opens at start up...please :) peace
no setting for mailbox at start up...:( peace
To enable the mailbox opening at startup please follow the steps: Edit > Startup settings > check the box next to “Mailbox”.
Changes are saved automatically.
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I want to be able to get the IP address from people who email.
I want to be able to get the IP address from people who email me!!
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put 9.8 back online. Gold won't open the email. before I could at least do emails through 9.8 when gold was bad
give us alternatives that work
The sign in errors and blerk notices have been fixed. We appreciate your understanding while our engineer team was looking into this. Please refresh the page or go directly to mail.aol.com to sign in.
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Account payment
I am getting a screen message that I need to give updated account information on billing, or I will not be able to access. I don't respond that way, but when I try to sign on to my account it is down. What's happening?
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It should not be necessary to sign on to read mail saved on one's computer.
The last time I complained about this, Product Support responded "The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db." That suggestion is male bovine excrement. If you do that, you get a message "Windows cannot find LOCALAPPDATA\AOLDesktopData\db. Make sure you typed the name correctly, and then try again." And why SHOULD Windows be able to open an AOL file? As with all your suggestions, your "fix" is laughable. Equally laughable are your repeated troubleshooting solutions for slowness…
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chrome update
Chrome Browser is very out of date. AOL Gold on new windows 11 computer uses chrome 106. Google docs, secure payment sites and other highly secure site will not accept this. However, if I open AOL in another browser, firefox, chrome, etc access the same email i can open the links. Why will AOL not update my browser to the latest version. Have worked with your technical support team and the lead of the department. We have uninstalled and reinstalled AOL and the old browser still populates. This has been going on for months. I can not change my browser…
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youtube
If I click on something on Youtube, it shuts down AOL and I must sign on again...
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Okay, day 1, can't get my mail. Day 2, can't access my portfolio. Wash and repeat
Day 1, no e-mail. Day 2, no portfolio. Wash and repeat. Are you ever going to get this right?
Thank you for your report, this issue has been fixed.
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Videos have sound but no picture and just a black screen while playing in facebook
Video trouble... other browsers are able to play videos properly but here it shows a black screen while playing but the sound is ok.
In order to resolve the blank video issue, please follow the steps below:
1. Open the AOL Desktop Gold and sign in.
2. Open the Keyword box by pressing CTRL+K.
3. Type the following keyword and press GO: blank video fix
4. Restart the AOL Desktop Gold. -
Saving addresses in a form
Saving address, credit card, ship to, like the one in google chrome (option to choose from multiple choices).
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Can we have mail art back?
I want mail art.
The Stationery feature is now available in the AOL Desktop Gold.
To customize your email with a stationery, follow these four easy steps:
1. Sign in to AOL Desktop Gold.
2. Click ‘Write’ in the upper left.
3. At the top, click the Extras menu (below the subject line) and select Stationery.
4. Browse or search through the categories on the right and choose one you’d like.To remove your stationery background, click the Extras menu | select Remove Background.
In case you do not see the Stationery option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.
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Thanks for reaching out. This issue has been fixed based on your feedback!
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Restaurant .com offer
Your Restaurant .com offer has not worked for three months. Do you still offer it. If not delete it and discontinue advertising it.
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An unspecified server error occurred. Please try again later. saving options on addressbook editing contacts not working. Sending attachmen
An unspecified server error occurred. Please try again later. saving options on addressbook editing contacts not working. Sending attachment or pictures not working. form phone to pc using aol desktop gold
Thank you for the report. This issue has been fixed.
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Address Book has disappeared on aol gold and on IE.
My Address Book has disappeared on both the aol gold desktop and on IE.
Thank you for reporting this issue. It has been resolved.
Thank you!
AOL Desktop Gold Support -
Still waiting for the capability to write emails off-line before I sign on to send my email like I used to be able to do.
Still waiting for the capability to write emails off-line before I sign on to send them. This desktop software doesn't always load my emails once I've signed on...but it NEVER fails to load the advertising!!!! (Obviously advertising has precedence over my need to read and respond to emails!) Also, when I am responding to an email and delete what the other person has sent me in order to respond, the program doesn't recognize my preferences in font and size any longer. It is changed to some weird default font and size; I have to change it back to my preference…
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The space between columns on the mail has changed. I have to make the subject column bigger. Please go back to the old column widths.
The column sizes on mail has changed. I now have to make the subject column wider each time. Please go back to the old way.
Thanks for reaching out. This issue has been fixed based on your feedback!
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Windows OS - Alt Key Numeric Codes have stopped filling in email composition field.
Windows OS - Alt Key Numeric Codes have stopped filling in email composition field.
I frequently use the Alt Key Code characters to impart a thought when corresponding with peers via email.
Currently after moving the cursor to the text composition field and pressing the 'Left ALT' key the cursor disappears after the three digit numerical code is applied.
I do find that now when the 'Left ALT' key is depressed along with an alpha character that is the first character in the AOL drop down options at the top pf the desktop it opens the corresponding title.
I have… -
why can i not get intothe chat rooooms
fix the problem be like this for aq while
Thank you for your report, his issue has been fixed.
- Don't see your idea?