AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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AOL Desktop Gold (Not Responding)
AOL Desktop Gold is not responding on my computer. The issue is intermittent. I can navigate for a while and then all of the sudden it will not respond. Contacted AOL Tech Support. We run System Mechanic, still no good. Checked task manager to checked CPU usage. AOL Desktop Gold is the most highest running program on my PC. Please check this problem. Thank you.
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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why when it says "show caption" can't I see the caption? to much "junk" in the way
when there is "show caption" , I am unable to see the caption because of the JUNK that is there. I want to read the caption not junk information that is totally useless.
Please try to Clear the Footprints:
Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. -
On the chatting site my comments are not displayed and nobody is able to see it. I would like to know if I am censored.
When I comment on the article conversation site, my comments are displayed on my computer, but nobody else can see it. I would like to know if I am being censored.
Thank youBy default the top voted comments will be shown first. To change the comment listing, click on the ‘Sort by’ drop-down arrow at the top of the Conversation section, and select ‘Newest’.
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Permanently delete all trashed emails all at one time
When I trash my emails, I would like to permanently delete them all at one time and not one at a time. I trashed them for a reason and having to delete them one at a time only aggravates my carpal tunnel syndrome. Thank you.
Select one email from the list, and press CTRL+A to highlight all of them
or choose ‘Select All’ from the Edit menu then press Permanently Delete. -
Complaining once again to the Government against AOL.
Happened twice today when I make a post to my FB page from a newsfeed article....AOL FREEZES AND SHUTS DOWN MY FB! Looks like all of my complaints of this same problem for 1 year or more is being ignored and NOT fixed. I guess I have to file another complaint with the US Government again!
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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I NEED HELP
I NEED HELP
I LOST MY AOL CD, I HAVE A NEW LAPTOP AND WANT TO INSTALL THE SOFTWARE, PLEASE SEND TOELAINE ***********
******** ***********, OHIO ************
Please follow the steps under the section ‘Download Desktop Gold’ and ‘If you’re an AOL Advantage Plan member’ from the following help article:
https://help.aol.com/articles/aol-desktop-downloading-and-installing -
aol doesn,t work it freezes over and over and your hep cannot fix it
New AOL desktop gold freezes everytime I use it , been happening this issue for almost 6 months now . My computer performance is good, it only freezes once ADG is open. already tried to ask assistance and did all the troubleshooting that needs to be done , but still not working properly, it freezes all the time .
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Open search result in new tab
New popup for search result (lower right of search window) is neither useful nor convenient. Too small to read well and a nuisance to resize. Please open search result in a new tab. If you simply MUST retain the unwanted popup please give user an option in Settings to suppress popup and open selected result in a new tab.
Please go to Settings – Browser – Tabs – Check ‘In a New Tab’ below the Open Webpage category (changes are saved automatically).
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categories add or delete in address book
Can not add or delete any categories in my address book. the Group is fine the group option on the bottom works
You can add a category in AOL Desktop Gold, by following these steps:
1. Open the AOL Desktop Gold and sign on.
2. Click on the Mail button on the toolbar, and select Address Book.
3. Click on a contact you want to add to a category, then select the Edit option.
4. Click on the ‘Auto-Added’ button on the top right corner of the Address Card window, and select ‘Add New’ from the drop-down menu.
5. Type the name of the new category, and click ‘Add’.
6. Click ‘Save’ at the bottom of the Address Card window.
In order to delete a category, you will need to remove all the contacts from it, by editing the contact and adding it to another category (you can add regular contacts to the ‘General’ category).
Please note, that the default category’s cannot be deleted (e.g. Auto-Added, Co-Workers, Family, Friends, Uncategorized, General). -
When all in the comments sections are "guest's", nothing is taken seriously. All comments become jokes.
When all in the comments sections are "guest's", nothing is taken seriously. All comments become jokes. Please return to a members board. What you have now is just a joke.
Hey,
Thanks for reaching out. You’ll see “guest” posts since users aren’t required to enter a display name. However, if you’d like to edit your display name you can do so from the “Settings” option. Please review this article for more context: https://feedback.uservoice.com/knowledgebase/articles/1159402-why-do-i-see-anonymous-users
Thanks,
AOL Product Support -
Give us the option to save browsing HISTORY like Chrome, Firefox, etc.
Would be great if AOL Gold preserved our history of sites visited like Chrome, Firefox, etc. I have my browser set to 'remember the last browsing session.' Recently had a crash and some of my open web pages could not be retrieved. Because there is no history of previous sites I have visited that extends very far back, I cannot locate several important web pages I had open.
Please go to Edit – Browser Settings – Tabs – and check the ‘Show browser windows open during last session’ option. (changes are saved automatically)
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forget about any help when you contact aol . horrible
horrible product support
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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AGAIN I HAVE TO ASK WHEN AOL WILL FIX THE PROBLEMS WITH.....
IF SPAM IS IN THE BAR IT WILL BE RELEGATED SOMEWHERE ELSE AND NOTHING WILL GET DONE, IT PROBABLY WON'T GET DONE ANYWAY. I HAVE REPEATEDLY REPORTED THAT EMAIL IS BEING DELIVERED TO MY SPAM FOLDER WHEN ITS NOT SPAM AND HAS BEEN REPORTED REPEATEDLY AS NOT BEING SPAM. SO WHEN DO THE BUGS GET FIXED WITH AOL? NEVER? THAT WOULD PROBABLY BE THE CORRECT ANSWER. FOR 20 YEARS I'VE BEEN GETTING EMAIL FROM A FRIEND, HIS EMAIL ADDY HAS NEVER CHANGED ONCE, YET HIS EMAIL GOES TO MY SPAM FOLDER EVERY SINGLE TIME. EVERY SINGLE TIME. NOW ANOTHER PERSON…
By marking messages as Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
Emails will be tagged as spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as spam based on the complaints of other members, it will automatically go to the spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.
Also, please make sure this email address is added to your Contacts list.
If the issue persists, please contact one of our Email Support specialists, at aolmailquestions@aol.com -
How can we tell if an email from AOL is genuine, or a scam?
How can we tell if an email from AOL is genuine, or a scam? They used to have a special icon next to it, when it was genuine.
To make sure the email is indeed coming from AOL, please review the information from our Help page: https://help.aol.com/articles/what-is-official-aol-mail
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Stop making every question go to the question and answer
Have AOL revert back to saving an email if is still open. Just because it is sitting idle does not mean that someone is not working on working on it.
For example, I have been with AOL since 1990s and I have seen upgrades where, if a machine goes to sleep, the application has saved the data responded at periodic times so at least not all of the reply is lost. This is not the case as I have completed my reply and went to scan the attachments into a black and white version so that I could send it…
Please go to Settings – Mail – Advanced – check ‘Autosave draft emails’ (changes are saved automatically)
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feedback about my aol desktop gold
I like my old version of the AOL desktop gold that I can see the dates instead of the time, day and month.
You can now change the date format, by following the steps below:
1. Open the AOL Desktop Gold and sign on.
2. Click on the Settings icon on the toolbar.
3. Select the Mail category from the left-hand side.
4. From the ‘Date Style’ section, select Date Only (old format). -
Do NOT put mail in my Spam FOLDER. You do not know what is SPAM.
Do NOT put mail in my SPAM folder. You don't know what SPAM is.
Please mark the emails as not spam.
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anti spoofing
We receive many emails a day from a spoofed address. The unsubscribe does not work nor do the reply to addresses work. There are anti spoofing mechanisms that AOL can use to stop these emails including DKIM and SPF. Test show that AOL does not use these - they should.
In order to combat spoofing, AOL implemented the DMARC policy. Please check the article below for more information: https://help.aol.com/articles/what-is-email-spoofing-and-how-can-i-tell-if-my-account-has-been-spoofed
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Now you have a three step process to sign on... are you trying to make Gold as difficult as possible... have you heard the term "user friend
The new sign in process is not user friendly... who in the world do you guys have working on this?
As you might have noticed we changed the login process in AOL Mail, to a more secure 2 step login, which helps prevent your AOL account from being compromised or hacked.
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I keep getting e-mails fro OATH saying that unless I agree to the terms of service my AOL account will be shut down on August 6. See below.
Dear Member,
FINAL WARNING!!!We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.
You can learn more about Oath and what these policies mean for you here, as well as more about the changes in our FAQs.
In order to continue to access your AOL Mail account after 6th August 2019, you will need to confirm you accept…
The email you received is not legit. Please mark it as spam and make sure you do not click any links.
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