AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
Our Feedback Policy has more on the policies that apply to your feedback.
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"BLOCK EMAIL" made simple + easy!
PLEASE, include a "BLOCK EMAIL" option in the drop down window when an email is clicked on. Having to type in the address(es) in the current block email system is VERY tedious and they change their addresses hourly. I AM SICK-AND-TIRED of all these, "I want to have *** w/ you." emails, etc. ****! Make it easy!
3rd rankedWe’re adding more spam settings in the near future based on this type of feedback! Thanks for reaching out, so we can improve the ADG experience.
Sincerely,
AOL Product Support -
news delete
Give me the option to delete your news feed, I don't need to be told how to think.
10th ranked -
Restore being able to see the number of emails on each screen name when changing screen names
Restore being able to see the number of emails on each screen name when changing screen names. It was absurd that you removed this helpful feature just because someone whined about privacy!
17th ranked -
Remove from "MY" Favorites- Chat Rooms, AOL Bennefits and AOL Premium Services. At least give us the option
Option to delete AOL Premium Services, AOL My Benefits, and Chat Rooms. These are NOT "MY FAVORITES."
68th ranked -
3rd ranked
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Background vs Stationery
You obviously misunderstood, we didn't want your stationery, we want to be able to OUR OWN backgrounds like before. How difficult is that? You don't even understand what your customers want or need, yet you increase the rates? That's almost laughable. You're stealing from us. Why didn't you take notes of AOL 9.8.2 before you cut it off? You don't have a clue as to what we want or need. You're not even trying to satisfy us. Why not?
17th ranked -
Save To My PC
When the heck did you change the 'saved to my pc'? It used to save to a folder in My Documents ON MY COMPUTER! It was great as I didn't have to get on line to sign in to AOL to see mails I saved to MY PC! I don't like the idea of having to sign on to my email account, which requires an online connection to look for something I saved to my computer. Please bring back that feature.
22nd ranked -
PLEASE stop posting photos of abused animals on welcome screen!
Many AOL users keep asking AOL to stop posting photos of abused or starving animals on the Welcome Screen, yet AOL continues to do so. There is no way to opt out of seeing these horrific photos, so you sign onto AOL and the first thing you see is a photo of an abused dog or other animal. I'm not sure any AOL administrator actually sees our requests on this because all we ever get is the robotic answer, "Thank you for your feedback." If any human AOL employee sees this, PLEASE do something about posting these horrific photos of…
54th ranked -
bring back animations to email
stationery is lame but better than nothing THE OLD ANIMATIONS AND MUSIC were great bring them back to us.
27th ranked -
Use an asterisk (*) to when you have multiple spam such as Version@choice.girtin.net, version@spondulicks.org, version@suit.hygeist.org. E
Use an asterisk (*) to when you have multiple spam such as Version@choice.girtin.net, version@spondulicks.org, Version@suit.hygeist.org. Example: Version@* That would take care of all spam starting with Version@ and no need to list each one in the Block Spam.
104th ranked -
Clarity of font changed on Desktop Gold .
Clarity of font changed on Desktop Gold for the worse. Please restore to prior settings.
68th ranked -
#5 and #10 slots in your front page newsfeed are both taken by same filthy political attack ad. TAKE IT DOWN!!
#5 and #10 slots in your front page newsfeed both taken by same filthy political attack ad. TAKE IT DOWN!! This does not belong in a newsfeed even once, let alone twice!
104th ranked -
new mail sound
It is very frustrating that you can customize the sound for Welcome, You've Got Mail, and Goodbye but not for More Mail. In previous versions of AOL, I would assign the "You've Got Mail" sound to the "More Mail" command via Control Panel/Sound in Windows because you could barely hear the little CLICK sound it makes when you receive mail while logged into AOL. The AOL sounds no longer appear here and cannot be altered. So now we are stuck with the inaudible default click. Since these AOL software sounds no longer appear in Windows, would you please allow this…
88th ranked -
How do I add new fonts to AOL Gold? Used to be able to use Edwardian script to make fancy messages but the choices with GOLD are limited??
Need more font choices such as Edwardian script or such to make nice cards or messages. Old version allowed more fonts and/or ability to add fonts? Can we add new fonts?
7th rankedWe appreciate your feedback and will be adding more fonts in the future. Thanks for reaching out and making us aware of this request!
Sincerely,
AOL Product Support -
145th ranked
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Improve toolbar with new icons, fixing distorted ones, and customizing the ENTIRE toolbar
Here are some suggestions:
1: Some of the icons are distorted and fuzzy. Please fix visual appearance.
2. It would be nice to be able to customize the ENTIRE toolbar. Some icons I haven't even touched, such as Explore or Finance.
3. The SEARCH button on the toolbar is out of place compared to the other buttons... it's dark. In previous beta tests (YEARS ago) it used to be either a yellow or gold color with dark text.
4. Can we please get some updates on some of the icons? For example, the EXPLORE icon needs to look like binoculars,…
80th ranked -
Convenient Email settings gone.
New Gold Format has taken away small, but convenient settings. I now have to open each one of my screens to see if there is mail. Old Format showed number of emails on Sign On screen list.
42nd ranked -
update email addresses
This has been requested numerous times...here we go again. PLEASE update the program that when you are updating email addresses it does NOT revert to the A position ...it is a pain in the neck to delete addresses that have been auto added or delete people no longer needing their email. PLEASE FIX so it stays where you are presently working.
104th ranked -
Transferring data
I attempted to copy everything I have in AOL 9.8.0 on my Windows 7 desktop to AOL Gold on my new Windows 10 computer. Everything moved without any problem
except "Mail waiting to be sent." I am told by your tech department that it is not possible. That is hard to accept! My wife has years of writings in "Mail waiting to be sent" that are now useless unless I keep the old computer. I believe AOL should write the code to facilitate this move for its long time customers. This is extremely frustrating for our business, especially since we…121st ranked -
Restore Email Headings with Date on Far Right
Please restore or give the ability to move the date on the email headings to the far right
32nd rankedHey,
We’re happy to help! Can you provide some more details about your request? For example, do you want the ability to drop and drag the Date column so it’s on the far right of the message view?
Sincerely,
AOL Product Support
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