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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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9 results found

  1. system unresponsive and the e-mail inbox window does not refresh after overlayed with another window

    After I login to AOL Desktop gold the AOL system is hanging and unresponsive for about 30 seconds before it becomes responsive again. Also when I click on read e-mail the AOL desktop system becomes unresponsive again and hangs for about 30 seconds before email displays. It does not appear the e-mail has been refreshed. ALso when I open an email to view the contents and then close the email, the email inbox listing screen contents is wiped and not refreshed automatically after it is overlayed with another window. I have to click on read email again to be able…

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    Under Review  ·  13 comments  ·  General  ·  Admin →
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  2. browser tabs

    I would like to have the ability to pin and re-arrange browser tabs.

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    1 comment  ·  Browser  ·  Admin →
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  3. 3rd ranked

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    Under Review  ·  1 comment  ·  Admin →
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  4. Delayed typing, slow browser response, issues go unaddressed

    After YEARS of reporting the same issues, I find myself doing it again following your update. The typing is once again delayed when using ONLY AOL Gold. The browser is slow to respond, The mailbox is very slow to respond and skips arouund when you go to save a email into one of your folders. The cursor jumps all around while trying to type emails or use the broswer. These things DO NOT OCCUR on OTHER WEBSITES, ONLY ON AOL. Like I say each time I report the same 'bugs' over the years, I PAY YOU and yet the issues…

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    1 comment  ·  General  ·  Admin →
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  5. Defective and unreliable email.

    Your email service is defective and unreliable. You are losing my old and recently deleted messages. Your 'technical support' team is not being trained to understand what is actually happening in your email system. Defective and unreliable email (old and recently deleted messages not being kept) makes executing my business difficult. I know you won't do anything about this, or help me, but at least I had the chance to tell you.

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    1 comment  ·  Mail  ·  Admin →
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  6. CANT SEE MY ADDRESS BOOK LIST UNDER AOL DESKTOP GOLD

    CANT SEE MY ADDRESS BOOK LIST UNDER AOL DESKTOP GOLD

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  7. aol instant messenger

    BRING BACK AOL INSTANT MESSENGER, PEOPLE WANT IT BACK. SO BRING IT BACK.

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  8. Dangerous problem that continues to happen!

    I am advising you of a SERIOUS problem that continues to happen. When I'm scrolling through the daily news articles, an article comes up that I'm interested in. I click to open it, and a message appears that "Your computer is infected with a virus and is locked! You must call Microsoft Support to resolve it!" And it gives an 800 number to call. If you call the number, a nefarious agent will start a remote session to take over your computer. However, it is not Microsoft! I've found that this only happens when the lower text of the article…

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    0 comments  ·  News  ·  Admin →
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  9. Please change Desktop Gold so that I can clear All my browsing history including anything from AOL

    I believe in the "If its not broke...do not fix it" so my idea is for your engineering techs to take it back to what it was so that when I want to clear my browsing history everything goes away. I delete it by going to Settings then Privacy and then clear footprints and it ask for me to clear foot prints now. Up until a few days ago when I did this there would be nothing left in the search bar. Now there are 5 things there that are all aol and no matter what I do they will…

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    0 comments  ·  Browser  ·  Admin →
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    The items you are seeing are actually being populated from your favorite places items. We received a lot of feedback from users that wanted to see the URL bar suggest items from users favorite places when they were typing. 


    That said, we understand the confusion of being able to see items in your browser URL drop down list after you have cleared your browser history, so we are making steps to correct this in a future release so that after you clear your browser history, you will no longer see any items in the URL drop down list. 

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