AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. AOL gold freezes every day

    Everyday AOL GOLD freezes up and I have to use Google. Why am I paying you to use your desktop if it does not work!! YOU SHOULD BE PAYING ME TO USE AOL GOLD!!! Don't force people to use this ****! FIX IT ALREADY!! I AM PAYING YOU 3.99 a MONTH SO IS EVERYONE ELSE!!!

    1st ranked

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    156 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your report, our engineers are actively working on the issues you have described.
    Please follow the steps:
    1. Open AOL Desktop Gold→Export the data by going to Edit→General Settings→My Data→Export/Backup→Select the location for your backup and then Save→Click on “OK” without entering a password→Wait until the export finishes.
    2. If AOL Desktop Gold does not launch or it freezes right away→Go to the search bar on the lower left corner on Windows and type “Run”→Type in the Run box the word “appdata” then OK→Click on “Local”→Go to “AOLDesktopData”→Right click on the folder called “db” and select “Copy” and paste it on the Desktop screen.
    3. Then, go back to Local→Right click on “AOLDesktopData” and then select “Rename” and type in “AOLDesktopData1”.
    4. Uninstall the current AOL Desktop Gold version by going to Control Panel→Programs and features (Windows 7) or Apps and Features (Windows 10).
    5. Install AOL

  2. chat rooms

    Why even bother with AOL , if you get rid of chat rooms?

    27th ranked

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    Gathering Feedback  ·  47 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Sign in to post?

    Why are you all of a sudden asking me to sign-in to post a comment when I'm already signed in AOL? I've figured a work-around, but why are you doing this in the first place? A form of censorship? (I've already written to Verizon Media about this.)

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    Gathering Feedback  ·  108 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. My inbox is getting more and more COMMERCIAL ADVERTISEMENTS. I pay for AOL service, I do NOT PAY TO HAVE TO DELETE unwanted email.

    My idea is for you to NOT keep sending me emails that are ADVERTISEMENTS. i'M SICK TO DEATH of money-grubbing huge multinational corporations trying so desperately to get MORE AND MORE AND MORE MONEY from me, and other people with limited incomes. It's disgusting and you people ought to be ashamed of yourselves. But of course you are not, because MONEY is all that will ever capture your attention.

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    Gathering Feedback  ·  37 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Now that the AOL computer system has erased ALL of my Mail GROUPS... I DEMAND that AOL put MY Address Book... with MY contacts... back on to

    Now that the AOL computer system has erased ALL of my Mail GROUPS...
    I DEMAND that AOL put MY Address Book...
    with MY contacts...
    back on to MY computer...
    as a separate file...
    like it USED TO BE !!!!!!

    AOL had NO right EVER to remove MY contacts from MY computer !!!!!!!!!!!
    .

    64th ranked

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    17 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →

    Please let us know if you have lost the contacts altogether, or just the groups you had saved on AOL Desktop Gold. And also, let us know if you can see the contacts/groups on mail.aol.com. You can use the Quick Find option on AOL Desktop Gold as well, to search for the contacts by their name/email address.

  6. Gold ********!!!!!!!!!

    This covers everything about AOL Gold!!!!!!!!!!!!!! AOL has completely gone to the HAWG pen with all and slop included...........
    9.8 version..... Please bring back. Gold still has too many issues after how many years????????
    *** SAD!!!!!!!!!!!!

    6th ranked

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    Gathering Feedback  ·  15 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Article length

    How about stating how many pages one has to click through until the final conclusion of an article. After 4-5 I give up.

    8th ranked

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    Gathering Feedback  ·  24 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. I have the following problem with my account for no reason.

    I keep getting asked (actually almost ordered) to add my mobil phone.number to my account. What if I don't have one? Some people don't, you know. I am 88 and don't plan to buy a smart phone..

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    Gathering Feedback  ·  12 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  9. Quick Find - Select All- Delete

    Hello, I have the most difficult time cleaning out my mail box. PLEASE YOU COULD HELP IN THIS WAY:
    Quick Find:
    Then IF you would ADD these options:
    SELECT ALL:
    DELETE:

    I have to scroll to delete one email at a time..that takes hours that is why I don't do it. I have so many emails that I try to get people to send me messages in other ways. However I could quickly get ahold and manage my mail so much easier if for example:
    QUICK FIND: gnc
    then all my emails that say GNC would come up
    then
    SELECT…

    104th ranked

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    Gathering Feedback  ·  6 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  10. outlook set up

    Outlook set up for AOL user not working. Password issue.

    219th ranked

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please keep AOL Browser Updated

    Keep the AOL browser updated so I can use YouTube here.
    You Tube has been giving me this alert lately:

    We’ll stop supporting this browser soon. For the best experience please update your browser.

    16th ranked

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    Gathering Feedback  ·  10 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  12. Put the option to opt out of interest based advertising back

    AOL changed the opt out of interest based advertising. It used to be easy , now it's so complicated and doesn't actually let you have the option anymore. You used to be able to get it down to only a few, but now, with that option removed. You are subject to an average of 135 different companies tracking and targeting you.AOL doesn't care bout the customer, they are only about advertising, if we pay for AOL service, they only profit more. AOL, no longer stands for "America On Line" It's "Advertising On LIne"

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    Gathering Feedback  ·  6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. AOLLLLL sorry tom say that for 30 yrs great !!!!! think I may need to let it go

    I haVE been with AOL sense they opened . . .Im sorry to say, maybe time to move on , you can the gold package ETC> Horrid customer service. If any one look you would see that I have a hacker. A new debit card everyt 3 weeks.

    254th ranked

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    1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. YOU HAVE DESTROYED MY ADDRESS BOOK!!!!!!!!!!!!!!!!

    When will you fix your mistakes?????

    219th ranked

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    0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  15. AOL PHONE APP

    On your "NEW" AOL android app update, when I open my mail, half of my "folders" that I save emails to are missing. They are there in my AOL GOLD Desktop but missing on the cell phone's version of AOL. If traveling, I often don't carry my laptop as I can access my email on my phone ... or so I thought. Whatever you did to "IMPROVE" the AOL app DOESN'T WORK and I HATE IT. Why on earth would you change something that works and replace it with something difficult to use for email and have missing folders??? Please…

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  16. The highlight bar does not appear after deleting an email worked perfectly yesterday, called aol support helpful but still does not work

    Why change things that were working perfectly.........especially not notifying about the change. Bored, need to change things to **** people off?

    254th ranked

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    Gathering Feedback  ·  2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  17. AOL Return Responses – Notify Us

    AOL Return Responses – Notify Us

    When submitting a Bug or Feedback report, why can’t AOL send an email indicating they have responded with an answer?

    Finding your responses on Feedback can be difficult and I usually don’t take the time to check, since often there are no responses. All you need to do is to link our email address, which is included in our report, to your responses.

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    Gathering Feedback  ·  8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. news delete

    Give me the option to delete your news feed, I don't need to be told how to think.

    2nd ranked

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    Gathering Feedback  ·  81 comments  ·  News  ·  Flag idea as inappropriate…  ·  Admin →
  19. Get rid of the point system! It means nothing except a popularity contest and that is NOT what AOL is supposed to be!

    The point system is a popularity contest and that's disgusting! If people don't like a post then, fine, thumbs down, but now giving points for the number of posts, the number of posts that are liked or read, is ridiculous, unfair, and totally disgusting. GET RID OF IT!

    71st ranked

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    Gathering Feedback  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. saving saved messages on AOL on a usb stick from relatives passed away

    I have many messages where family has sent me jokes and messages of love and caring on my saved mail area. I'd like to save them on USB sticks in case AOL stops or won't save messages for us any more. this way my loved ones care and affection and memories won't be gone forever. Can you folks add that link to save them on A USB or disk option?

    254th ranked

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    Gathering Feedback  ·  1 comment  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
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