AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
59 results found
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When I sign in to AOL DESKTOP GOLD it does not tell me I have mail like it use to do
When I sign in to AOL DESKTOP GOLD it does not tell me I have mail like it use to do
6th ranked -
Ads
I see you've made the ads side bar larger with no way to make it smaller, only to reduce the size of my email space. This is unconscionable.? Soon it will just be big ads and a little space to read our emails. Plus we can't eliminate these ads. Any ideas how to keep this decades long time client?
2nd ranked -
Multiple Large Ads to the Right of Every E-Mail
AOL has suddenly forced not one, not two, but MULTIPLE ads to the right of each e-mail panel—and you made them considerably larger as well—to the point that all e-mails are now of a minuscule size.
As I've said before, you can never have too many ads—and as large as you can possibly make them—right, AOL?
Why don't you just come right out and say it? You want to get rid of all your long-time loyal customers and become exclusively a huge ad platform. Trouble is, you won't have anyone left to whom to advertise.
Ever think of that, AOL?
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3rd rankedWe are making tweaks to try and reduce some of the negative impacts of the new Ads
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How to delete mail as in the past
Fix the latest update so I can delete mail easily
5th rankedThank you for this feedback. We have found the cause of this issue and are working on a fix. The next update should resolve this issue.
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"YOU'VE GOT MAIL" STILL NOT WORKING
FIX "YOU'VE GOT MAIL" ANNOUNCEMENT PLESE!!!
13th rankedWe are digging into this issue and will have a fix out in one of the next release. We appreciate you bringing this to our attention.
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Latest update
your latest software update is a step backwards. Does not honor my email preference to list oldest mail first, and takes forever to delete items from spam folder. how do I get rid of the latest update?
4th rankedThank you for the feedback. Please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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Still the same problems after update
Still getting Not Responding after your update this past week. Still having lag time in opening emails and when they're loading. When deleted list of SPAM and deleted emails appear for permanent deletion, shaded lines appear before everything is loaded/appears. there is also lag time and not instant like it use to be. Ads still appear in my main email...why am i paying for GOLD??? You said to report a bug and I did but I'm sure other people are still having these problems as well. TEST BEFORE RELEASE!!!
7th rankedWe are collecting information on this issue to try and resolve it
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Trending Now in Search
This new feature needs to have an option to be turned off.
Don't like it, would never use it.
Please make an option for this new, unneeded feature.18th rankedWe are looking into the issues surrounding the trending searches and will have a fix out in an automatic update soon.
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Please, please-- get our calendar fixed where it opens on MONTH instead of weeks!
AOL is sooooooooooooooooooooooooo slow in getting the calendar issue fixed!!!!!
34th ranked -
PLEASE, PLEASE CORRECT THE CELANDER WHERE IT OPENS AS MONTHS!!!!!!!!!!!!!
PLEASE GET THE AOL CALENDAR WHERE IT OPENS AS MONTHS!!!! IT IS SO USELESS LIKE THAT AND AOL OR DELL CANNOT DO ANYTHING TO HELP. PLEASE DO IT RIGHT.
34th ranked -
Folders on AOL Desktop Gold are not alphabetically in order
The folders on AOL Desktop Gold are not in alphabetical order. Some folders are in order but some are not. On webmail, it works fine.
18th rankedThank you for bringing this to our attention. We are fixing this now and it will be addressed in an automatic update soon.
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Important emails from senders in my address book are ending up in the spam folder
I found an email from one of my doctors in my spam folder. As a check I clicked on "Add address" and received a reply that it is already in my address list. So, why is it going to spam ?
34th ranked -
Why am I getting so many SPAM messages? I just deleted 477. Two minutes later I had 504 new spam messages.
I have been an AOL customer since the very beginning. I'm now 77 years old.
My message above is about as clear as it can be I just deleted 477 spam messages and two minutes later I had 504 new spam messages.
It may be time for all of us to switch to some other provider.
Can you make a suggestion to where we can go?34th ranked -
requested message or attachment does not exist. Code EC-4007
requested message or attachment does not exist. Code EC-4007 Every email. And the spam folder I am having to over and over try to delete. This is annoying after being with AOL for more than 20 years. I called and they said they had no idea why.
13th rankedWe are reviewing this issue in order to determine what is going wrong and get an update to fix it. Please use the Report A Bug option in the help menu. That will provide us with crucial information about what is happening.
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CANCEL
I WANT TO CANCEL SYSTEM MECHANIC
34th ranked -
Please get our calendar back to where it was...opening on MONTHS!!!!Not WEEKS!!!
AOL...please get our calendar back to where it opens with MONTHS...and NOT WEEEKS. Stupid...silly....and several requests to change it back to MONTHS. Imogene Boseman, rjboseman1@aol.com, 843-333-1989
34th ranked -
13th ranked
We are investigating this issue. Please use the Report A bug item under the Help menu. This provides us with crucial information that will help determine the cause and get a fix available.
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stop all the suggestions for the aol search. it is a pain and doesn't want to go away
I have been a subscriber almost since you began. Your ideas to make things more convenient are just designed to expose to more advertising. Enough is enough.
18th rankedThank you for reporting this issue. We are working to resolve this issue and will have a fix out in an automatic update shortly.
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Get gid of the warnings at the top of email...now two layers for God's sake...NO wrnings!!!
Yellow and black boxed warning about opening top of every email opened...STOP this I don't need warnings...get on with it!!!
34th ranked -
CompuServe Gold sounds
It would be great to have the CompuServe welcome/gotmail/goodbye sounds on the CompuServe Gold client instead of the AOL sounds.
I have the sound files from a CompuServe 2000 install if you need them.
10th ranked
- Don't see your idea?