37 results found

1. Please, please-- get our calendar fixed where it opens on MONTH instead of weeks!

   AOL is sooooooooooooooooooooooooo slow in getting the calendar issue fixed!!!!!

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   Gathering Feedback  ·  15 comments  ·  Delete…  ·  Admin →
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2. How to delete mail as in the past

   Fix the latest update so I can delete mail easily

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   9 comments  ·  Mail  ·  Delete…  ·  Admin →
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   Planned  ·  AdminAOL Desktop Gold Support (Admin, AOL) responded

   Thank you for this feedback. We have found the cause of this issue and are working on a fix. The next update should resolve this issue.

3. Delete content in "VIEWS" folder

   Delete content in "VIEWS" folder

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   Gathering Feedback  ·  1 comment  ·  Mail  ·  Delete…  ·  Admin →
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4. Why can't I use my finger print to sign in on AOL?

   I use my fingerprint to sign in on Microsoft, my computer, and Google on this computer. This makes AOL outdated and almost useless in the fight against spammers and information thieves.

   I have started using Google for my important mail. People send me mail to AOL, and I never receive it.
   It's time for AOL to step into the Biometric era. Passwords are archaic.

   James E

   13th ranked

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   Gathering Feedback  ·  0 comments  ·  Account  ·  Delete…  ·  Admin →
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5. Still the same problems after update

   Still getting Not Responding after your update this past week. Still having lag time in opening emails and when they're loading. When deleted list of SPAM and deleted emails appear for permanent deletion, shaded lines appear before everything is loaded/appears. there is also lag time and not instant like it use to be. Ads still appear in my main email...why am i paying for GOLD??? You said to report a bug and I did but I'm sure other people are still having these problems as well. TEST BEFORE RELEASE!!!

   3rd ranked

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminAOL Desktop Gold Support (Admin, AOL) responded

   We are collecting information on this issue to try and resolve it

6. it'd be cool to have a "Close this email" button on bottom next to "Mark Unread" for mail that's marked as unread...

   it'd be cool to have a "Close this email" button on bottom next to "Mark Unread" for mail that's marked as unread...

   6th ranked

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   Gathering Feedback  ·  2 comments  ·  Mail  ·  Delete…  ·  Admin →
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7. Get gid of the warnings at the top of email...now two layers for God's sake...NO wrnings!!!

   Yellow and black boxed warning about opening top of every email opened...STOP this I don't need warnings...get on with it!!!

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   Gathering Feedback  ·  1 comment  ·  Delete…  ·  Admin →
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8. How do you transfer browser saved passwords to a new PC? Export does not do it.

   Transferring Browser passwords to new computer. Need to find a way to copy/transfer AOL Browser passwords (saved in settings-browser-passwords) to a new PC. Used a Laplink PCmover program (with ethernet cable) to transfer most of my Win 10 PC to a new Win 11 PC. Program seemed to work OK, The only thing I noticed at 1st was that ALL my saved passwords for all my Favorites site were not in the Settings-Browser-Password area. (and I must have 50-75 or more saved and still on my old PC) How do I get them transferred?
   
   UNDER older export processes it use to show that passwords were possibly copied into the export file along with other user files; but NOW, current Export processes do not show that passwords will be copied and saved into that export file on a flash drive.
   I am not computer literate or an expert by no means. It just does not seem fully logical that there is no way to process a transfer of these passwords to a new PC without having to type in and try to log into almost hundreds of sites on my new PC to try to save all these passwords again in the AOL Settings files.

   If there is a way, and I'm just not seeing it, I would greatly appreciate any Positive Help.

   I have utilized AOL Help Tech Support (3 different techs for several hours on remote support) and they have not been able to find me a work around.
   I can't believe that after AOL has been around for what 20+years, that there is no possible way to do this.

   Please Help This to me is a Major problem at this time.
   I have changed PCs before and this seems to be the only time that I have had this problem. I am an old time user of AOL , people laugh at me, but I am very comfortable with it.

   Somebody needs to find a workaround to be able to copy or transfer browser saved passwords to different PCs.

   Transferring Browser passwords to new computer. Need to find a way to copy/transfer AOL Browser passwords (saved in settings-browser-passwords) to a new PC. Used a Laplink PCmover program (with ethernet cable) to transfer most of my Win 10 PC to a new Win 11 PC. Program seemed to work OK, The only thing I noticed at 1st was that ALL my saved passwords for all my Favorites site were not in the Settings-Browser-Password area. (and I must have 50-75 or more saved and still on my old PC) How do I get them transferred?
   
   UNDER older export processes it use… more

   18th ranked

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   Gathering Feedback  ·  0 comments  ·  Browser  ·  Delete…  ·  Admin →
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9. Please add the ability to attach a screenshot or video when submitting a bug report. Much easier for the devs and for me.

   Please add the ability to attach a screenshot or video when submitting a bug report. Much easier for the devs and for me.

   13th ranked

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   Planned  ·  0 comments  ·  Delete…  ·  Admin →
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10. Group contact not functioning

    It has been 7 months since I was able to send an email to my book group club, kindly check as to why it isn't functioning, thank you! This is though AOL Desktop Gold

    27th ranked

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    Gathering Feedback  ·  0 comments  ·  Address Book  ·  Delete…  ·  Admin →
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11. The AOL desktop background is inserted huge, larger than the original size

    A while ago, I reported twice that the background we choose from our device to use on AOL Desktop doesn’t display at a normal size; the images I use appear huge. It wasn’t like this before, every time they make changes, it gets worse. I didn’t even want to keep insisting about the huge backgrounds—they ignored me. I think AOL doesn’t have someone professional to make these changes. Little by little, AOL’s prestige is going down; it’s not and will not be what it used to be.

    27th ranked

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    0 comments  ·  General  ·  Edit…  ·  Delete…  ·  Admin →
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12. Fix the problem as soon as it is reported, don't ignore it.

    "Report a Bug" ignored my report about the problem with the email text upon sending; it is not readable after being sent. Two weeks have passed, and they haven't fixed the problem. They also haven't fixed the bug for phone calls, because they only accept texts on a cell phone to send the verification code. What kind of service are they offering us when they don't fix the problems in their application? Is it worth continuing to pay AOL when the customer is left dissatisfied?

    27th ranked

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    0 comments  ·  Account  ·  Edit…  ·  Delete…  ·  Admin →
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13. Cloudflare Turnstile A verification tool to replace CAPTCHAs is not working,opening emails

    Cloudflare Turnstile A verification tool to replace CAPTCHAs is not working,opening emails

    27th ranked

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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →
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14. Make it easy to get to the calender. Windows 11 is making things impossible. I like the simplicity of the AOL Calender but I have to search

    Make it easy to get to the AOL calender and sync if possible, but I'll settle for being able to access it from the toolbar easily. I presently have to search online where it pops up and click on it from there. It opens to my account just fine and I'm using it, but NOT easy to get to.

    Windows 11 calender is a mess and I gave up on it. It won't sync. Getting to it gets harder and harder and I've gone back after an update and my whole year calender was frigging gone. I had to rebuild it.

    Make it easy to get to the AOL calender and sync if possible, but I'll settle for being able to access it from the toolbar easily. I presently have to search online where it pops up and click on it from there. It opens to my account just fine and I'm using it, but NOT easy to get to.

    Windows 11 calender is a mess and I gave up on it. It won't sync. Getting to it gets harder and harder and I've gone back after an update and my whole year calender was frigging gone. I had to rebuild… more

    27th ranked

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    Gathering Feedback  ·  0 comments  ·  Delete…  ·  Admin →
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15. My picture is not changing in all my AOL, mainly it is not changing in the comments posting area. Please fix this asap.

    My picture is not changing in all my AOL, mainly it is not changing in the comments posting area. Please fix this asap.

    27th ranked

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    Gathering Feedback  ·  0 comments  ·  Delete…  ·  Admin →
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16. spell check is not working on all capital letters

    spell check is not working on all capital letters using aol desktop gold

    18th ranked

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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminAOL Desktop Gold Support (Admin, AOL) responded

    We are investigating this issue. The new spell check uses Microsoft's library for spelling. We have reached out to them to find out if there are solutions for capital letters within spell check.

17. CompuServe Gold sounds

    It would be great to have the CompuServe welcome/gotmail/goodbye sounds on the CompuServe Gold client instead of the AOL sounds.

    I have the sound files from a CompuServe 2000 install if you need them.

    9th ranked

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    Under Review  ·  2 comments  ·  Sounds  ·  Delete…  ·  Admin →
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18. Please make a Mac version of AOL

    I recently got a Mac computer, I would like it if AOL had a Mac version of AOL Desktop.

    6th ranked

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19. ios mobile

    i dont have desktop only mobile ios app

    27th ranked

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    Gathering Feedback  ·  0 comments  ·  Sounds  ·  Delete…  ·  Admin →
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20. do not want the box to come up - "are you sure you want to delete that Email" it is time consuming and unnessary

    do not want the box to come up - "are you sure you want to delete that Email" it is time consuming and unnecessary

    27th ranked

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    Gathering Feedback  ·  1 comment  ·  Delete…  ·  Admin →
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