AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. We're glad you're here

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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  2. AOL news comment section

    Comment feature on the AOL news, it is keep asking to sign up even you already sign up.

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    8 comments  ·  Welcome  ·  Flag idea as inappropriate…  ·  Admin →

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  3. HELP FOR EMAIL PROBLEMS

    I now have 94 emails waiting for me to read, but I can't get to them....the page stays BLANK. I have SIXTY!!!! SPAM to get rid of, some duplicates I've gotten rid of numerous times. BUT WAIT, THERE'S MORE! Now when I tap "Delete All" of the SPAM, it disappears and then reappears in the regular delete area so that I have to do each of them ONE AT A TIME!!! And WHY, WHY, WHY do you send some of the regular deleted emails BACK TO ME the next day????

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Sudden need to sign in each time

    After being signed in all day, now when I close AOL Gold, I have to sign back in instead of automatically having the browser open. Then my personal favorites are missing in the task bar, Edit settings doesn't work and I end up having to restart the PC to only have to sign back in again which fixes the "favorites on the task bar, but I get the "welcome, etc. sounds each time. Mail isnt impacted. I reset the sound by disabling them, now every time I have to sign in. Why?

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    8 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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  5. AOL GOLD does not work with latest windows update.......Help?

    Desktop Gold does not work with latest windows update. Also, on mobile phone Dailyfinance nolonger works....says aol error, try later. Help!!! What is up with AOL????

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  6. My address book changed overnight.

    My address book changed overnight. I write an email. I open my address book. I select a person's name and hit "send". Nothing appears in the "to" box of the email. A group name appears in the "bcc"box. What has happene??! The individual address card for EACH of my 30 or 40 contacts now lists either the person's screen name or a group name as the PRIMARY email address. I'm positive I didn't do a mass change of this magnitude! I desire to default my address lists back to what it was a mere 3 days ago! Otherwise I have…

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  7. Deleted email returns back to new mail

    BRING BACK 98.2 until you can make GOLD the premier email service that AOL was always known for.

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  8. GET PASSWORD SAVE TO WORK

    GET PASSWORD SAVE TO WORK

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Can't read email. Am getting "wait 5 minutes and try again" warnings.

    Tried refreshing mail settings as suggested, but that doesn't work

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  10. Search bar not working

    Please make sure that the search bar are working on this Gold because I cannot search a word. I can search a website but not the word or subject.

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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  11. I have never had trouble sending e mails untill GOLD I sure wish you would fix this

    I am having continuous problems with e mails fix tour GOLD!

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    I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.

  12. My email signature is screwed up!!!!!

    Fix my email ASAP. I am a business and I need to send out a very important email to a client and each time I try a mail signature from some Talbot company in Ft. Lauderdale, FL keeps coming up. I live in Surprise AZ. I checked my email signature and it is not my signature. What is going on?????

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  13. STILL infested with the "Microsoft Support" SCAMMER'S malware

    Are you people just TOTALLY CLUELESS ?????????????? Apparently SO !

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    Support Request  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  14. When saving to favorite places, it used to save at the end of the list.

    Now I have no idea where it saves any new pages I need.

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    3 comments  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →

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  15. I am having a hard time editing my address book

    I am having a very hard time editing my address book

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    6 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →

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  16. address book

    yet another day goes by--probably 10 days now?? with no response from AOL technical support. My contacts list has disappeared in AOL desktop Gold only. can not get any support or help from AOL. Now I am starting to have the true meaning of AOL. A******* on Leave. What does it take to get help with this pitiful software

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    4 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →

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  17. address bar no longer works as advertised

    The 'address bar' on the top left of the wellcome screen no longer lets me directly search for a topic or place

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  18. Why do I have to click on email twice to get it to open? This has just started. New glitch?

    Why do I have to click on email twice to get it to open? This has just started. New glitch?

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    13 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  19. aol freezing up

    why does aol games keep freezing during the ads

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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  20. email is regularly NOT working. Why? Oh and what about all the OOPs notices I get

    Here's my idea. Get AOL Gold running properly. I am paying for this gummed up mess.

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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