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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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1418 results found

  1. Deleted email returns back to new mail

    BRING BACK 98.2 until you can make GOLD the premier email service that AOL was always known for.

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  2. The address file in AOL GOLD sucks. Cannot make adjustments, or deletes.

    The address book in AOL Gold sucks. You cannot make adjustments from 'all contacts' to' groups'. You cannot delete an Email address. Please advise when this is corrected..............

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  3. When I click on offered News on AOL welcome screen I always get a web attack: Fake Tech Support Website, only on AOL, computer has no virus

    When I click on offered News on AOL welcome screen I always get a web attack: Fake Tech Support Website, only on AOL, computer has no virus. Norton always blocks this, but I want to read the news. I am paying for no news and risking some sort of internet attack from AOL. Not good

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  6. AOL Gold has too many glitches. Does not work like old FREE version

    The free old version was so much better than the new AOL which I now pay for. Constant issues, less options. Today it says I have 160+ emails and I can only see 3 in my New mail folder. Go back to the way it was. This is terrible,

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  7. Issues still present in aol desktop gold

    There are still issues present in aol desktop gold.

    1) Icons are missing from under safety all the way to help. This only affects computers that have an amd processor.
    2) videos still play on auto on the welcome screen.
    3) No manual update for check for updates.
    4) The software causes my hard drive light to stay solid for a good 10 minutes before turning off.

    There may be other issues present still, but these come to mind.

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    4 comments  ·  General  ·  Admin →
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  8. AOL news comment section

    Comment feature on the AOL news, it is keep asking to sign up even you already sign up.

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    9 comments  ·  Welcome  ·  Admin →
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  9. Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 an

    Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 and a message that needed an address to send the email. Looks like there is a bug in the system that did not give me the correct error message.

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  10. I can't open my emails Why?

    Fix the email problems - cna't ope emails - can't delete emails must do 2 or 3 times. spam goes to recently deleted WHY all these problems??

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  11. Please fix the copy/paste function - it seldom works and now has a copied bit of text stuck in the copy memory so it's messed up other sw!

    In GOLD, the copy/paste function in Write does not work correctly. Usually it doesn't copy at all; now it is holding onto the last thing I managed to copy in AOL several days ago so that I cannot copy anything else from any application. I just keep getting that same bit of text from an AOL screen. I see others have complained about copy/paste, but you've closed the issue. But it is NOT fixed yet!! Please reopen!! Thanks

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    7 comments  ·  Mail  ·  Admin →
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  12. I am unable to update my payment information,

    There is not enough time to log off current name, log into alternate e-mail name to get 4-digit code, and log back in to enter it into the field, which. No other me do this. HELP

    By the way, the account information on the screen is correct.

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    6 comments  ·  Account  ·  Admin →
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    We don’t have access to billing related information. Please call AOL Customer Support at 1-800-827-6364 and they will assists in updating your payment information.

  13. aol freezing up

    why does aol games keep freezing during the ads

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    6 comments  ·  Other  ·  Admin →
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  14. My address book changed overnight.

    My address book changed overnight. I write an email. I open my address book. I select a person's name and hit "send". Nothing appears in the "to" box of the email. A group name appears in the "bcc"box. What has happene??! The individual address card for EACH of my 30 or 40 contacts now lists either the person's screen name or a group name as the PRIMARY email address. I'm positive I didn't do a mass change of this magnitude! I desire to default my address lists back to what it was a mere 3 days ago! Otherwise I have…

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  15. mail folders

    What happened to all the mail folders I created in my Saved on AOL folder? I had important emails for my business saved and categorized and they are all gone!!!!!!!!!!!

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    3 comments  ·  Mail  ·  Admin →
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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  16. Email Font

    I posted that my selected font, size and color will not save. I received a reply stating that my issue had been merged with another and included were the instructions for setting the font. I have followed those exact steps no less than half a dozen times and my font is still not set to what I chose. So obviously something needs to be done. This version of AOL stinks!

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  17. signatures for email

    WHAT THE ****HAPPENED? I had two signatures for emails and now they are gone. It won't let me make new ones. Why has this changed???? To begin with I could only make two signatures. Now they have disappeared!!!!

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  18. Favorites

    When I click onto a Favorite, it won't open up...Why?

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  19. You can improve your "loading mail", "sending mail"

    cannot load or send mail. cant sign on.

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