AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Deleted email returns back to new mail

    BRING BACK 98.2 until you can make GOLD the premier email service that AOL was always known for.

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Sending emails is often very slow.

    Emails won't send. Instead get a message something like "We seem to be having a problem sending your email. Please try again later." Then you're stuck because you can't close it without losing it, and it won't save to Drafts either. If it finally does, duplicates or triplicates may occur when repeatedly trying to save it in Drafts.

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone

  3. GET PASSWORD SAVE TO WORK

    GET PASSWORD SAVE TO WORK

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can't read email. Am getting "wait 5 minutes and try again" warnings.

    Tried refreshing mail settings as suggested, but that doesn't work

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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Search bar not working

    Please make sure that the search bar are working on this Gold because I cannot search a word. I can search a website but not the word or subject.

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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  6. I have never had trouble sending e mails untill GOLD I sure wish you would fix this

    I am having continuous problems with e mails fix tour GOLD!

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.

  7. My email signature is screwed up!!!!!

    Fix my email ASAP. I am a business and I need to send out a very important email to a client and each time I try a mail signature from some Talbot company in Ft. Lauderdale, FL keeps coming up. I live in Surprise AZ. I checked my email signature and it is not my signature. What is going on?????

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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. STILL infested with the "Microsoft Support" SCAMMER'S malware

    Are you people just TOTALLY CLUELESS ?????????????? Apparently SO !

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    Support Request  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. When saving to favorite places, it used to save at the end of the list.

    Now I have no idea where it saves any new pages I need.

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    3 comments  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →
  10. I am having a hard time editing my address book

    I am having a very hard time editing my address book

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    5 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  11. address book

    yet another day goes by--probably 10 days now?? with no response from AOL technical support. My contacts list has disappeared in AOL desktop Gold only. can not get any support or help from AOL. Now I am starting to have the true meaning of AOL. A******* on Leave. What does it take to get help with this pitiful software

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    4 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  12. AOL GOLD does not work with latest windows update.......Help?

    Desktop Gold does not work with latest windows update. Also, on mobile phone Dailyfinance nolonger works....says aol error, try later. Help!!! What is up with AOL????

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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. email is regularly NOT working. Why? Oh and what about all the OOPs notices I get

    Here's my idea. Get AOL Gold running properly. I am paying for this gummed up mess.

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  14. emails!!!!!!!!!!!!!!

    **** whats wrong with email now??? first graphics and pictures don't show and now email isn't even opening!!! Think it's time to look around for new options to do emails!!!! I guess after 20 yrs of being with AOL its a shame that you dont take care of your members better than you do!!! Really hate this GOLD program!!

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Gold lock up "not responding"

    After finally logging in and Inbox is displayed I try to open an email. Gold locks with with "not responding" and I have to go to Task Manager to kill Gold. My wife's account (on same computer) works fine. I'm paying for this why?

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. I CANT GET TO MY MAIL SAVED ON AOL????

    I CANT GET TO MY MAIL SAVED ON AOL????

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    4 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  17. Email Font

    I posted that my selected font, size and color will not save. I received a reply stating that my issue had been merged with another and included were the instructions for setting the font. I have followed those exact steps no less than half a dozen times and my font is still not set to what I chose. So obviously something needs to be done. This version of AOL stinks!

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Why Did I Have to Change My Password THREE Times in ONE Week??

    AOL Gold has INSISTED that 1) I reenter my password in the middle of a session totally disrupting what I was doing or 2) I get a "secret code" to enter THEN change my password just to log in. I'm running out of passwords and feel I'm being either taken advantage of or AOL has been hacked and I'm suffering because of it! Or is this punishment for posting here??? STOP IT!

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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. We're glad you're here

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  20. We're glad you're here

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Please call our AOL Desktop Gold team at 1-888-265-3733 and one of our agents can help you find the Trash folder.

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