103 results found

1. Auto-suggest email addresses has not been working for long time. Re-starting AOL doesn't help.

   Auto-suggest email addresses has not been working for long time. Re-starting AOL doesn't help.
   And going to SETTING and clicking "Auto-Suggest...." leads to NO OPTIONs to turn auto-suggest on.! ???

   Please let us know you are actively working on a fix.
   Thank you.

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   Gathering Feedback  ·  1 comment  ·  Mail  ·  Delete…  ·  Admin →
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2. Afraid to update and see what's been screwed up that was working fine before the update

   I am leery every time there is a new update anymore. Every time there is one it screws something that worked up. My email has been horrible with lag in opening, send a response, typing sentences since the last 2 updates. I am also so tired of seeing "AOL NOT RESPONDING: as I watch a blue circle spinning, see the "loading" little dots spinning. $17 plus a month for aggravation that is soon going to be cancelled, like you guys really seem to care less about. It's not my internet connect, have no issues with EDGE only AOL. Forget about the endless lag on emails reading any emails from yahoo.com ! Impossilbe! Please get some techs that know what the "heck" they are doing and fix this

   I am leery every time there is a new update anymore. Every time there is one it screws something that worked up. My email has been horrible with lag in opening, send a response, typing sentences since the last 2 updates. I am also so tired of seeing "AOL NOT RESPONDING: as I watch a blue circle spinning, see the "loading" little dots spinning. $17 plus a month for aggravation that is soon going to be cancelled, like you guys really seem to care less about. It's not my internet connect, have no issues with EDGE only AOL. Forget about… more

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3. .

   WTH IS WRONG WITH YOU, AOL? My good emails are getting sent to "deleted" and my SPAM box is FILLED with disgusting **** ****! Are you so lacking in skilled staff that they can't weed those out entirely????!!! Additionally, I'm suddenly getting SWAMPED with SPAM every single day. I've been with AOL since the 90s and this is the WORST it has EVER been. Pages take WAY too long to load and the price of what passes for the "Gold" experience keeps going up as the quality of service is TANKING. Maybe hire some qualified staff and actually PAY ATTENTION to the needs of your users.

   WTH IS WRONG WITH YOU, AOL? My good emails are getting sent to "deleted" and my SPAM box is FILLED with disgusting **** ****! Are you so lacking in skilled staff that they can't weed those out entirely????!!! Additionally, I'm suddenly getting SWAMPED with SPAM every single day. I've been with AOL since the 90s and this is the WORST it has EVER been. Pages take WAY too long to load and the price of what passes for the "Gold" experience keeps going up as the quality of service is TANKING. Maybe hire some qualified staff and actually PAY ATTENTION… more

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4. Vial Assistant 1. Chat sessions are recorded by AOL or its service providers. By chatting, you agree to have the transcript of your chat rec

   Vial Assistant
   1. Chat sessions are recorded by AOL or its service providers. By chatting, you agree to have the transcript of your chat recorded.
   2. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
   3. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
   4. I have updated my CC 4 times and keep getting this message. Why is it not clearing my account?
   5. Thank you for letting me know about the issue with updating your card. Your AOL Advantage Essentials subscription currently has an outstanding balance of $13.54 and is still active. The balance is due because we were unable to collect payment from the card ending in 0479. Would you like to update your payment method now to clear the balance?
   6. I just did that. I added a new card number.
   7. Thanks for updating your card information, MARK. To make sure your payment goes through, could you let me know the specific type of card you added? For example, is it a MasterCard credit, Visa credit, MasterCard debit, Visa debit, Discover, or American Express card?
   8. Mastercard
   9. Thanks for confirming it's a Mastercard, MARK. Could you let me know if it's a credit card or a debit card?
   10. credit card
   11. Thank you for confirming it's a MasterCard credit card. To complete the update, please provide the following information (please do NOT type your card number):
   • The expiration date of the card (please provide in MM/YYYY format)
   • The first name on the card
   • The last name on the card
   • The billing zip code for the card (must be 5 digits)
   You can provide all of this information at once if you prefer.
   12. ••/••••, Mark Swenson, 98607 Date entered as 04/2027 – Not accepted
   13. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
   • The expiration date of the card (MM/YYYY)
   You can provide this information now. If you’d like, you can provide all of the information at once.
   14. ••/•••• Date entered as 04/2027 – Not accepted
   15. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
   • The expiration date of the card (MM/YYYY)
   You can provide this information now. If you’d like, you can provide all of the information at once.
   16. ••/•••• Date entered as 04/2027 – Not accepted
   17. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
   • The expiration date of the card (MM/YYYY)
   You can provide this information now, and you’re welcome to provide all of the information at once if you’d like.
   18. •••••/•••• Date entered as April/2027 – to see if that would work - Not accepted
   19. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
   • The expiration date of the card (MM/YYYY)
   You can provide this information now, and you’re welcome to provide all of the information at once if you’d like.
   20. 04/27 Finally accepted. The MM/YYYY format is incorrect.
   21. Thank you. Please review the following terms and conditions and agree to them to continue.
   22. By updating your payment information on file with AOL, you authorize AOL Membership Services LLC to bill your new payment method for all current or past due subscription fee(s), plus any applicable taxes, fees, or prorated amounts, until you cancel your subscription(s) or pay any outstanding charges incurred under your account. Just so you know, when you add a method of payment, if there are any other users with authorized billing rights on your account, they may view or manage your subscriptions and billing information with proper verification. Our Terms and Conditions continue to apply.
   23. Do you agree to the terms and conditions stated above?
   24. Yes
   25. Please use the opened window to provide your credit card number securely.
   26. Thank you for providing your updated payment information, Mark. Here’s what will happen next:
   • The outstanding balance for your AOL Advantage Essentials subscription is $13.54.
   • Your subscription will be processed using the new payment method you provided.
   • The total amount to be collected is $13.54.
   If you have any other questions, please let me know.
   27. Would you like me to proceed with processing this change now?
   28. Yes
   29. Thank you, your payment method has been successfully updated. Just to inform you, when you add a method of payment, if there are any other users with authorized billing rights on your account, they may view or manage your subscriptions and billing information with proper verification. Is there anything else I can help with?
   30. No
   31. Thank you for your time, Mark. I'm happy I could assist you today. Enjoy the rest of your day!

   Vial Assistant
   1. Chat sessions are recorded by AOL or its service providers. By chatting, you agree to have the transcript of your chat recorded.
   2. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
   3. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
   4. I have updated my CC 4 times and keep getting this message. Why is it not clearing my account?
   5. Thank you for letting me know about the issue with updating your… more

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5. GO BACK TO THE OLD SEARCH WAYS

   YOUR NEW SYSTEM SUCKS. IT NEVER TAKES YOU TO WHAT YOU ARE SEATCHING FOR JUST ********* AD'S NOTHING TO DO WITH WHAT YOU WERE LOOKING FOR. GO BACK TO THE OLD WAYS.

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   0 comments  ·  Search  ·  Edit…  ·  Delete…  ·  Admin →
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6. All is working good except YGM is still not working. What is the bid deal in fixing it. All other sounds work.

   I just do not understand WHY? You can not fix one simple problem.

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   0 comments  ·  Sounds  ·  Edit…  ·  Delete…  ·  Admin →
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7. text formating is broken up and safesearch cannot be turned off

   The text on he app is broken up,the contrast and coloration are very bad nd the texts are almost unreadable and the secure search option isn't turning off even trough the option was set to off

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8. When I access my Facebook on AOL Gold I get tied up in the captcha loop that will take me back to sign in and then another captcha loop

   When I access my Facebook on AOL Gold I get tied up in the captcha loop that will take me back to sign in and then another captcha loop. Somehow AOL Gold lost my sign in info for facebook. It only works it we do it manually.

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9. Did AOL change the search engine because AI and other is lacking in the amount of information that was available to be accessed before. .

   Did AOL change the search engine because the current one with AI as the first answer and then the other is sorely lacking in information that was available online before.

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10. fix YGM sound

    Are We ever going to get YGM sound back? Your tech people must not be to smart not to be able to fix 1 simple problem. We are paying for that service and not getting Our monies worth. At least tell AOL members if We are going to get it back or NOT. My next step to to contact AOL HQ's.

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11. keeps telling unable to send message

    keeps telling unable to send message
    Unable to deliver message after multiple retries, giving up.

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12. Fix authentication issues on multiple websites (Browser Support Issue?)

    Authentication is failing on multiple sites through the built-in browser in AOL Desktop Gold. We confirmed that authentication was working in another web browser (Edge) using the same credentials on the same machine on the same day (ruling out bad credentials, bad machine settings, and possible website outages). It seemed to be somewhat random, in that some sites would authenticate and some wouldn't.

    We tried fully uninstalling and re-installing the app, as well as clearing footprints. Unsure if this is related to your implementation of CefSharp or how it's configured. I really can't provide any more information since the built-in browser has no debug information or dev tools.

    Authentication is failing on multiple sites through the built-in browser in AOL Desktop Gold. We confirmed that authentication was working in another web browser (Edge) using the same credentials on the same machine on the same day (ruling out bad credentials, bad machine settings, and possible website outages). It seemed to be somewhat random, in that some sites would authenticate and some wouldn't.

    We tried fully uninstalling and re-installing the app, as well as clearing footprints. Unsure if this is related to your implementation of CefSharp or how it's configured. I really can't provide any more information since the built-in… more

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    1 comment  ·  Browser  ·  Delete…  ·  Admin →
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13. About box doesn't match visual theme

    Help>About AOL dialog. Bottom middle frame renders in opaque white, should be transparent as to support better visual consistency with themes

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14. AOL NOT RESPONDING!

    i AM GETTING REALLY SICK AND TIRED OF READING "AOL NOT RESPONDING" and watching a blue circle spin and little dots around as I look at "loading"! Click on mail and 10-15 to load, then another 20 second to after hitting respond for it show up so I can respond~ Every update seems to make things worse.
    
    Get some TECH people in that know what they are doing and correct the issues

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15. Spam folder count not up to date
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16. Print Preview

    The member is trying send an email to multiple receivers, but after checking the print preview it doesn't show the complete number of recipient's on the "to" portion

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17. Why can't AOL Gold keep up with my chosen Browser when I play a Game?

    I use Google Chrome for my active browser whether it be on AOL Gold or when working with another program. My current Chrome browser is up to date according to Google and on my Desk Top, using Windows 11. The problem is when AI go to "Games" on the tool bar, and attempt to play any of the games which are sub let to Masque LLC, it tells me that my "Browser is at 144, and I can ignore or update", the trouble is my Browser is already updated to 148, but for some reason AOL is refusing to note that fact. Also the screen freezes from time to time, and the audio for the games go mute often. I've worked with the tech support at Masque, and they say that AOL is the problem, not them. So why can't AOL Gold see that my Chrome Browser is Up to Date??? And NO I'm not changing Browsers!!!!

    I use Google Chrome for my active browser whether it be on AOL Gold or when working with another program. My current Chrome browser is up to date according to Google and on my Desk Top, using Windows 11. The problem is when AI go to "Games" on the tool bar, and attempt to play any of the games which are sub let to Masque LLC, it tells me that my "Browser is at 144, and I can ignore or update", the trouble is my Browser is already updated to 148, but for some reason AOL is refusing to note… more

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    0 comments  ·  Browser  ·  Edit…  ·  Delete…  ·  Admin →
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18. Get Instant Help: Ways to Contact Aol Customer Care

    Aol Customer Support Number +1 844-588-2505

    Aol New Mail has a clean design and useful features, but there are several areas where it could be improved to provide a better user experience.

    First, performance and reliability could be improved. The mail interface can sometimes feel slow, especially when loading folders, searching emails, or switching between messages. Faster loading times and smoother performance would make daily use much more efficient.

    Second, spam filtering and email organization could be smarter. While spam detection exists, important emails still occasionally end up in the spam or bulk folders. Improving AI-based filtering and giving users more control over custom rules and filters would help users manage their inboxes more effectively.

    Third, customization options are limited. It would be helpful to allow users more control over the layout, density of emails, preview size, and theme options. Power users would also benefit from advanced settings for sorting, labeling, and automation.

    Fourth, account support and recovery tools need improvement. When users experience login, security, or account access issues, it is difficult to find clear ways to contact support or get real-time help. Adding more transparent support options within New Mail would increase trust and user satisfaction.

    Finally, reducing ads and making them less intrusive would greatly improve usability. Ads can sometimes interfere with reading or navigating emails, especially on smaller screens. A better balance between ads and functionality would enhance the overall experience.

    Overall, Aol New Mail has strong potential, and focusing on speed, customization, smarter filtering, and better support access would make it more competitive and user-friendly.

    Aol Customer Support Number +1 844-588-2505

    Aol New Mail has a clean design and useful features, but there are several areas where it could be improved to provide a better user experience.

    First, performance and reliability could be improved. The mail interface can sometimes feel slow, especially when loading folders, searching emails, or switching between messages. Faster loading times and smoother performance would make daily use much more efficient.

    Second, spam filtering and email organization could be smarter. While spam detection exists, important emails still occasionally end up in the spam or bulk folders. Improving AI-based filtering and giving users… more

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19. My location on aol homepage is wrong and nothing fixes it

    Every time I fix my location on AOL homepage it reverts back to Quincy WA. I don't live there! NEVER HAVE AND NEVER WILL. WHY WONT IT STAY AT MY LOCATION??? I've tried previous suggestions and it does not work.

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20. This sucks!! It didn't open my New mail when clicked on!

    This should be easy & work well when clicked on! Be it mail or spam!

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