AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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Worst customer service I've ever received from AOL and I actually pay for Gold
I just had the worst customer experience I've ever had with AOL
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Regarding the issue that you are experiencing, we’ve recovered as many emails as possible. These should be present in your “Recovered Mail” and “Recovered Sent Mail” folders, which appear at the very bottom of your folders list. We have verified the presence of these folders for your mailbox.
Note: The best way to access and review these folders will be through AOL Mail on the web. You can find this site at https://mail.aol.com/
In case the emails that you are looking for, are not in the Recovered Mail…
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Republican
Any post with GOP or Republican in the sender or subject line is being sent to the Spam folder. This kind of censorship of political matters should cease immediately. If you do not like certain political persons or parties, let us all know and we can do business elsewhere.
Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to spam folder as well.
By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
AOL spam controls filter email for possible spam, even before the mail reaches your Inbox or Spam Folder.Also, please make sure that these senders are added to your address book.
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Unfortunately, we cannot replicate this issue. Please follow these alternative steps to create a desktop shortcut:
https://help.aol.com/articles/restore-my-missing-aol-desktop-gold-icon-or-shortcut
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Issues caused by latest update 11.0.1916
UPDATE ISSUES after Revision 11.0.1916 was updated on 8-9-18. My AOL desktop button would not open AOL this morning, so I spent almost three hours on phone with Tech who re-installed Gold at least 8 times trying to get it working as it did yesterday (in 11.0.1912 toolbar icons and sign at least worked). This was after restoring my computer and doing Windows updates again to no avail. It still takes a good six clicks to have AOL even open from my desktop icon. This is in addition to everything else that is broken and instead of getting those problems fixed, now more…
We apologize for the inconvenience this has caused you. Our engineers are currently investigating the problem caused by the latest update.
Regarding the issue you are experiencing with the toolbar icons, please follow the steps from the help article below, in order to change the toolbar icons.
https://help.aol.com/articles/Change-your-toolbar-icons-in-AOL-Desktop-Gold
The backward and forward mouse options will be available in a future update for the software.
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Why do I have to keep logging into my "SPAM CONTROLS" when I am already logged in ??? Why do I keep having to waste my time with this ???
Why do I have to keep logging into my "SPAM CONTROLS" when I am already logged in ?
Why do I keep having to waste my time with this ???Please access the Spam Controls, by clicking on the Mail button on the top left, and selecting “Block Unwanted Mail” from the drop-down menu.
If the problem persists, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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I have never been so frustrated in all my life. Ever since I have had to go onto Gold, I have had nothing but aggravation.
Ever since I have had to change to Gold I have had nothing but aggravation. It is the most frustrating thing I have ever been through. Each time I send my groups their emails, the addresses are deleted from the groups and I have to call a tech to recover the lost contacts. I have already spoken to 38 reps about this. Why should I have to go through this. I have also spent over 100 hours dealing with this situation. This never happened in the 20 years I was on AOL until Gold came along and this started happening…
We apologize for the inconvenience this has caused you. In most cases this issue appears when exceeding the maximum limit of contacts per distribution list. To make sure the group does not exceed the maximum limit of 300 contacts, please go to mail.aol.com and sign in, then click on Contacts on the left side and look for the group in question in the list of contacts. The number of Contacts in the group is displayed next to the group name (in the list of contacts).
If the group reached the maximum limit, please create an additional address book group (you can setup 100 groups), where you can add up to 300 more contacts.
Thank you.
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Dump the Favorites "upgrade"
Prior to AOL Gold the Favorites button was easy to use. Since the "upgrade" trying to locate a favorite results in frustration. It is extremely hard to locate what one is looking for as once a sub-folder is opened it stays open until manually closed - and, opening a sub-folder takes you back to the top of the list and you have to search once again for where it is in the list. Dump this "upgrade" and go reinstall the code for the old Favorites.
Thank you for your feedback, we will share this with the product team.
In order to easily find your Favorite Places, you can search for them using the Quick Find box at the top of the Favorites window.
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no option to save images from websites on aol gold onto my usb chip
no option to save images from websites on aol gold onto my usb chip
In order to save an image from a web-page, first right-click on it, then select “Save image as”, choose the location where you want to save the image and click Save at the bottom.
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Please power cycle (reboot) your modem/router, by following these steps:
Switch off and unplug the power from your modem/router.
Leave both unplugged for 30 seconds.
Plug the power back into the modem/router and verify that you are again connected to the Internet.If you still encounter issues call us at 1-888-265-3733
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AOL must not like Outlook. Before you could copy a outlook file and post it the body of the email. Now AOL shuts down.
I use Outlook as my Contact and Calendar. When copying an Outlook contact and trying to paste to the body of the email to send out, AOL rudely shuts down. been going on since Gold was established. Before Gold it worked fine. Have complained about this in the past, but no response and consideration.
I have agreed to the Terms of service as it only applies to this concern above.Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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save web passwords case 06736181
If a previous feature - from 9.8 - is not working - and may never work - then why not block the menu item with "currently under construction" or some other message and not send the user through hoops that ultimately do not work - just admit the fact that no one has tested this "gold" version.
Follow the steps from this article to enable password manager: https://help.aol.com/articles/how-do-i-enable-disable-the-browser-password-manager-in-aol-desktop-gold
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You STILL have not fixed the search function. We need to search by e-mail address. AOL FOOLS gold SUCKS !
You STILL have not fixed the search function. We need to be able tho search by e-mail address. AOL FOOLS gold SUCKS!
You can search mail by the sender’s email address, by following these steps:
1. Open the AOL Desktop Gold and sign in.
2. Click on Read to open your Mailbox.
3. Select the Search Mail tab on the top of the Mailbox window.
4. Click on the drop-down next to the Search field, and select “Email Address Only”.
5. Type the email address in the “for” field and click Search. -
Why can’t we access old email on our PCs instead of having to log into AOL Gold?
I spent over two hours with your techs today trying to make sure that I could download my archived AOL emails to my PC. I have 20 years worth! Only after the full two hours did they finally admit that there was no way to download them on to your PC. You can only access them from inside the desktop software. AOL has effectively taken ******* of thousands of my emails. They’re doing this to everyone. In an age where we’re all the more concerned with our personal privacy, how can AOL justify this? The only possible reason this is…
You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.
To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location where you want to save it, and finally click on Save in the bottom right.
Please note that you can save one email at a time.
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AOL Search box upon log on is a pain. Can it be permanently deleted?
AOL Search box upon log on is a pain. Can it be permanently deleted?
To disable the Search Window go to Edit > Startup Settings > Startup Tab > uncheck the Search Window box.
The changes are saved automatically.
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desktop page is now wide and short. Why???? Its terrible!!! We have hated Desktop Gold!!!
Go back to pre Desktop Gold. Today our AOL window is very wide and very short! There is no looking at a full page. We have to scroll down to see the rest of the page. It's stupid!!!! Don't like it at all!!! YOUR progress has been anything but!
You can adjust the window size by following these steps: https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold
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multiple aol desktop golds
How many computers can have aol desktop gold installed at one time? In other words, can I have more then two aol desktop gold softwares installed on multiple computers? Can I have three or five?
With most software out there, you can have from only one to up to three or five, but this info is nowhere to be found, even on google. AOL chat doesn't know which is weird.
There is no limit on the number of computers you can download and install the AOL Desktop on.
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I kept losing sub-catogories in my address book
My address Book has sub-catogories and I keep losing a sub cat and it also wipes it out in the address book. Tech says it can not be recovered after 7 days. WHY?
We have reset your mailbox to refresh the servers associated with your account. Please log out and log back in for the changes to take effect, then check the Address Book.
If the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate this further.
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'Incoming saved mail' I keep losing folders that I have set up to store some important emails and then I'm told tech can't recover after 7 d
'incoming saved mail' folders are lost and can not be recovered after 7 days so tech told me. WHY? Why are they lost in the first place?
Mail folders can disappear from the personal filing cabinet when uninstalling and reinstalling the AOL Desktop Gold. To make sure you will not lose any folders or emails when uninstalling and reinstalling the software, you can create a back-up of the personal filing cabinet using the Export feature, and after the software is reinstalled you can restore the back-up using the Import option.
To use these features:
1. Click the Settings icon on the toolbar.
2. Click the My Data tab.
3. Click Export or Import.
4. Select your file (when Importing).
5. If exporting, create a password. You’ll be asked for this password when importing the info on another computer. If importing, enter the password you previously created.
6. Once your personal data is imported, you’ll have access to it on AOL Desktop Gold. -
reactivate email
I had my email tied to an older account that I need access to but I am unable to access it without verifying my account but I cant do that as my email account has been deactivated. I understand needing to save server space but please give people the option to reactivate their email.
If you haven’t accessed this account in the last 90 days, it might have been deleted for inactivity and cannot be reactivated. Please refer to this help article and learn how you can create a new AOL account: https://help.aol.com/articles/aol-mail-account-and-password. For security reasons and since this is a public forum, we do not have access to account information through this forum. You can check the status of your account by calling 1-800-827-6364.
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I asked you not to tell me to call a tech and you did that. Problem is at your end
PROBLEM IS AT YOUR END. I ASKED YOU NOT TO TELL ME TO CALL A TECH AND YOU DID JUST THAT AND CLOSED MY POSTING. USELESS!
I click on New Mail and instead of that mailbox opening the mailbox with deleted mail opens. Can anyone here fix anything? This has been going on for weeks now. Yes, I clear my browser. Many times a day.So many different complaints over the last 7 months and nothing has been fixed.Please do not tell me to call a tech. The problem is at your end.
Thanks for reaching back to us, we take your concern very seriously and we’ll make sure to have our team on engineers further investigate. At the moment, we are unable to replicate the issue you are experiencing and this is why we are referring you to technical support so they can send a more detailed report to our team.
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