AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Address Book Contacts sort options

    Recently, you have changed the automatic sort on contacts in my Address Book. It now sorts alphabetically by the email address. It used to sort by the contact last name. I can't find any option that allows me to automatically sort the old way by contact last name. Now if want to sort by contact name, I have to manually change it every time I open the Address Book. I suggest you give us an option for the sort. Sorting by the email address is very inconvenient and sort of invalidates the idea of an address book. If I know…

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  2. Mail problems and This Feedback method and total lack of easy support SUCKS!!!!

    Since downloading AOL Gold when I had to reset my computer, it does't work right. Sometimes Sent or New mail doesn't show for hours!! Very frustrated!!! And now I have to sign in when I'm already signed in??? Really?!!! And forcing me to sign in on a Voice thingy sucks too. I've been with you since the 80's and am about to stop... what happened to "service"????

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  3. welcome

    If I read an item in the Welcome series, I would like to be directed to the next item and not to item 29 or 36 which forces me to back space to the correct one in the series.

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  4. 24th ranked

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  5. KEEP ******* YAHOO OUT OF MY AOL

    **** U ******** AOL STOP SELLING US OUT 2 **** WORTHLESS ******* :YAHOO: !!!!!!!!!!!!!!!!!!! U **** AOL LIARS

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  6. It Takes Too Long To Block Email

    AOL's procedure for blocking an unwanted email address is why to time consuming. Because many of us are getting over a hundred spam emails a day, it is impossible to even attempt to handle them individually with that process. Surely, AOL could come up with an easier way to block those emails. AOL gets these complaints and does nothing. That is why service stinks at aol.

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  7. you folks sure ruined the address bar. used to store about 50 or more searches and now not very many at all

    Return address bar back to what it was before you came up with the new and improved version. Many folks are unhappy and so am i. If it ain't broke leave it alone. Just look at the neg posts.

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  8. search history

    Suppose you had one or more window tabs open on the aol desktop. It used to be that when you would click the "welcome" tab, the space in which to type a new URL was blank. This is no longer the case. The AOL software would only try to "guess" previously used URLs when I started typing in the URL space. It would really be nice to have the software work this way again, because the software currently automatically puts an already used URL in the URL space, which can be very distracting. If you give me your direct Phone…

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  9. favorites folder

    At the top of the "Favorites" dropdown box there used to be a folder with the word "Favorites" to the right of it. It is no longer there. This was where one could click and then click the "New" button so as to create a new folder under the "favorites" category. If you need to discuss this leave your direct phone number and I will contact you so as to a remote session so that you can see what I am talking about.

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  10. Multiple photos on screen

    It used to be so easy to arrange multiple photos on the screen at the same time. Now, since your last "upgrade" it is much more complicated, if not impossible, to do this. Put it back the way it was and leave it alone!

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  11. masque words game ads

    The ads on the AOL Words game (Masque) are inappropriate.
    I, for one, do Not want to see TWO guys kissing. Knock off the PRIDE ads. Disgusting!

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  13. I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016

    I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016 telling me to try again later yet all the other ones delete. I'm sick of it and want it gone!

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  14. POOR customer service

    The uncaring AOL! They want our money but they are living in a ivory tower. They make you jump through hoops until you end here. Now you can post your problem. Not only NO! But *******! Wait for an answer? GOOD LUCK WITH THAT!!! How many of you ever get a response from this?

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  15. Email groups missing

    I just spent about 90 minutes with AOL tech support to try and fix why all of my email address groups disappeared. I tried to add a new group and AOL had a glitch and logged out. When I logged back in all of my email address groups were missing. I was told by tech support that they could not back up my address groups. I have maybe 60 different groups so I told them I was not a happy camper. Has anyone else had this issue? The tech support guy even installed a newer version of AOL Desktop Gold…

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  16. A NEW OPTION, REPORT A BUG. LIKE EVERYTHING ELSE AOL DOES, IT DOESN'T WORK.

    GO AHEAD AND REPORT A BUG, IT DOES NO GOOD. ANY SURPRISE? NO, NOTHING GETS FIXED, NOTHING WORKS RIGHT, EMAILS WON'T OPEN AND WHEN THEY DO THEY'RE BLANK. THOSE BUGS HAVE BEEN REPORTED REPEATEDLY. ALONG WITH THE ERROR CODES THAT COME WITH EVERY SINGLE MAIL ATTEMPTED TO BE SEND.

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  17. User defined and stored email history

    Make a way to Save any number of past emails in large blocks (user selectable) anywhere from a single day or up to a year or more into a single file that contains categories of (sender) (recipients) (copies to) (blind copies to) (timestamp) (sent or received) (attachments) and (text body within the email), that can be stored on the users hard drive and searched WITHOUT having to go online. Should be able to specify to what category the search applies. For example, the user might want to search for all emails that came from a certain email address, or were…

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  18. No new updates, changes happening?

    I have noticed that no new updates have appeared for this month so far. Usually we get about one to three updates a month on average.

    I'm curious if something new is about to come out. Changes to the way that updates are sent to us? A big massive update?

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  19. ******* C GUARD AD

    SHOVE THAT ANNOYING & HARASSING AD UP "YAHOO'S" ***

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  20. Deleted SPAM addresses should AUTOMATICALLY BE SENT to "Block Unwanted Mail" list.

    ALL AOL PROGRAMS, especially AOL GOLD should automatically BLOCK SPAM address or at least have the option to do so. Any and ALL deleted SPAM addresses should AUTOMATICALLY BE sent and ADDED to the AOL "Block Unwanted Mail" list. Probably the reason it isn't already is AOL is partly corrupt and in paid cahoots with certain SPAMMERS and/or AOL Programmers either don't know how to set that up or have been instructed not to by AOL Veeps. Either way, it's idiotic and antiquated and renders inept, impotent and poor service for which AOL now has a global reputation.

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