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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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163 results found

  1. Whatever you're doing, it's not working.... It takes 5 times longer for Gold to open. It shuts down in the middle of keyboard strokes,

    Whatever you're doing, it's not working.... It takes 5 times longer for Gold to open. It shuts down in the middle of keyboard strokes,

    63rd ranked

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  2. Is AOL dead?

    I'm still an AOL Beta tester and we have received a couple of new builds.
    No Blogs are posted about Fixes or New. Emails to my contact are going
    unanswered.
    I got a new PC so had to reinstall AOL and this Yahoo Search is totally useless!
    It's actually driving me to search on Edge more.

    39th ranked

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    1 comment  ·  Other  ·  Admin →
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  3. remove the video advertising they are distracting and iritating to the eye. I have been paying for my account for over thirty years

    remove the video advertising they are distracting and irritating to the eye. I have been paying for my account for over thirty years. I think its time to move on

    163rd ranked

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  4. I could really use a print function to list everyone in a distribution list

    I could really use a print function to list everyone in a distribution list

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    0 comments  ·  Address Book  ·  Admin →
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  5. I HATE THE NEW YAHOO SEARCH.

    BRING BACK AOL SEARCH, WHO DECIDED TO RANDOMLY GO TO YAHOO THAT DOESN'T SEND YOU TO THE LEGIT ITEM OR ADDRESS YOU PUT IN. JUST RANDON, FAKE SITES.

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  6. Fix safe search

    I am having problem searching images. Some of them are adult images such as, topless woman. Safe search does not appear to be on. This just started happening recently. Please fix the issue.

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  7. 39th ranked

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  8. Please explain the logic for having a delete all button on the spam folder but not on the recently deleted folder.

    If I hit the delete all button to delete all messages in the Spam folder, they are placed in the Recently Deleted folder. Logic tells me there should be a delete all button on this folder as well.

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  9. this new format to delete is too difficult for me - please restore the old format - because I am old! Gail Arnold

    this new format to delete - is too difficult for me - please return the old format - because I am old! Gail Arnold

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    Gathering Feedback  ·  1 comment  ·  Mail  ·  Admin →
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  10. Restore feature

    AOL should have a restore feature to reopen the tabs that were being used after it crashes or shuts down.

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  11. 2 factor authentication issues

    AOL recently added 2 factor authentication for my account. My first option is getting a code sent to another AOL email - if I leave my primary email to get code in other email, how do I get back to my primary?
    Second option - get code on What's App - but I never go to that app and don't know how to.
    Third option - click other options & then I can choose a text or phone call to my cell phone. Why are you making it so complicated? Why not just send text to my cell phone to…

    63rd ranked

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    0 comments  ·  Account  ·  Admin →
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  12. 39th ranked

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  13. i have 3 missing emails * we've tried to find it to any of my folders but its not showing anything

    i have 3 missing emails * we've tried to find it to any of my folders but its not showing anything

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  14. Please add a "Delete All" to the recently deleted mail folder. Please don't respond with using the CTRL key.

    I receive on average 30 to 40 items of spam mail daily. Using the Ctrl key is a pain in the Azz.

    Thank you

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  15. What's New page not being Kept Up to Date

    The What's New page shows "March Update #1 - 3/16/2026 (Version 11.1.5071)" as the latest update. I have received two update since then. Please update the What's New page so we can see what has changed since the middle of March. Thanks.

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  16. Aol Desktop Gold update issues

    Unable to update. Every time I go on the message comes on to update. when i press ok nothing happens. message comes up every time I log on.

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    0 comments  ·  Other  ·  Admin →
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  17. I don't like printing AOL Say the email is 3 pages and I only want to print the first two I can't because it does not give me that option.

    Also I can select two or single sided printing. The only way I can get around this is to print to PDF and print that on my printer I have the option to select the number of pages I want printed or single or double sided.

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  18. Quick Find D

    Quick Find will not find email addresses. It will only find matching words in the SUBJECT area. This always used to work. Just stopped two weeks ago. Searching for past correspondence is an important tool for our business.

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  19. something broken between AOL Desktop Gold and Facebook

    In the past few days when I go to Facebook from inside my AOL software, I type in my email and password and the reCAPTCHA comes up and takes me through all kinds of loops before it says "try again". For 17 times!!! When it finally does accept what I'm doing, it takes me right back to the Facebook login screen and when I reinput the info, I'm sent right back to the reCAPTCHA. Is that something broken on the AOL side or the FACEBOOK side? If I come out of AOL and go in straight from Edge, I get…

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    2 comments  ·  Browser  ·  Admin →
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  20. Can't read my mail!!!!!

    I can't read my mail. I open a message ... and AOL doesn't fill in the text. (Yes, my network connection is fine. I pull up chrome, type something random, and get a reply instantly.) Mail is what I am on AOL for!!!! Fix this, or you will lose me. Then when you got to your advertisers, they will see how few subscribers you have ... and you will go out of business. FIX THIS!!!!

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    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!


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