AOL Mail Nodin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
175 results found
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Bring back the previous user interface.
5/23/2023 Boston The previous user interface worked really well, this newer one... less so. JYS
83rd ranked -
compose
Why would you take away basic features like bold or underline or colors or font size, etc. These are basic features of every system, except now, yours. Make your designers actually use AOL for their email, and they will soon see how non-user friendly they have made it.
48th ranked -
settings
There used to be more options for the mail. Like choosing whether to always have the BCC line or not. I chose not to have it, now I am stuck with it on every email.
52nd ranked -
why do we have to click twice for everything now?
We used to be able to move something to a folder with one click. Now it takes two. We used to be able to go to settings with one click. Now it takes two. Why would anyone think this is better?
57th ranked -
I can't find my Old mail, or Recently deleted mail. Why did you do this? This is terrible.
I didn't ask for this. I can't find mail that I accidently deleted. I can't find my old mail. Why did you do this? The old way was working fine. This is very un-user friendly. Please give me my old email platform back.
45th ranked -
what happened to spell check in this horrible new setup like yahoo email format?
changing the email format to the horrible yahoo set up is beyond comprehension... WHERE IS THE SPELL CHECK IN THE BASIC EMAIL FORMAT ..WHICH BY THE WAY IS TOTAL **** BUT THE ONLY "CHOICE" BESIDES THE NEW EMAIL FORMAT...WHICH IS SO AWFUL IT MAKES ME WANT TO SWITCH TO MY GMAIL ACCOUNT
78th ranked -
Old Platform Preferred . It should be an option to go back to.
I prefer what the previous platform. Unable to search e-mail and have to view previous e-mails on too many hidden pages.
30th ranked -
Hate new format. Add option to revert to old format
I hate…..HATE your new format. How do I reset to old format?
26th ranked -
GET RID OF THAT TERRIBLE NEW VERSION
First of all, what happened to the Wallpaper? Everything is WHITE and even though I switched back to the OLD Version, it doesn't look right. I cannot find the Wallpaper. That was so much fun to use it. Furthermore, I hope you don't switch to that HORRIBLE NEW VERSION permanently. If that happens, I will quite AOL and transfer everything elsewhere.
29th ranked -
Ist nicht gut !!!!!!!!!!!!!!! Ich möchte zurück!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Das ist der letzte Dreck, ich will das nicht!!!!!!!!!!!!!!!!!!!!!!!
103rd ranked -
search
The old version used to show which folder them emails in the search results were in. Another useful feature that you took away.
59th ranked -
closing mail
You used to be able to click the top right X to close an email and leave it in the inbox for later, wherever you happened to be in the email. Now you have to scroll back up to the top to close it. Obviously no one on the design team has ever actually used this email tool.
73rd ranked -
RETURN to former basic mail. The new format SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!
RETURN to former basic format. The new format SUCKS!!!!!!!!!!!!!!!!!!!!!
45th ranked -
viewing mail
Please just put back the scroll bar and get rid of the arrows that you have to push when you want to see more of your mail. Can't tell you how much I dislike the new version you stuck us with.
48th ranked -
deleting mail
You used to be able to delete an email as soon as you were done reading it. Now you have to scroll back up to the top to delete it. Majorly bad idea!
50th ranked -
NOUVELLE VERSION
Cette nouvelle version ne me convient pas du tout, pour plusieurs raisons (lenteur, polices de caractères, aspect, etc, etc) et je souhaite pouvoir revenir à la précédente, la "basique", svp.
97th ranked -
AOL RUINED MY LIFE. I'M A SENIOR CITIZEN AND I LIVE FOR MY E-MAILS. I CAN'T ACCESS MY OLD E-MAILS AND CAN'T RETRIVE THOSE THAT I HAVE SAV
AOL RUINED MY LIFE. I'M A SENIOR CITIZEN AND I LIVE FOR MY E-MAILS. I CAN'T ACCESS MY OLD E-MAILS AND CAN'T RETRIVE THOSE THAT I HAVE SAVED IN MY FOLDERS. FORMAT IS TOO DIFFICULT FOR US OLDER FOLKS. BRING BACK THE OLD FORMAT. CUSTMER SERVICE WAS NO HELP. I NOW HATE AOL.
64th ranked -
I want to go back to my classic email setting, this version isn't working for me. You have not got any formatting in the 'Compose' email tab
I want to go back to the Classic Format of my inbox. You do not have any formatting choices or anything on this new inbox. I don't like it and I want to use the classic version. Why can't I find anything in settings to set up how to compose an email. Not happy at all.
32nd ranked -
paragraphs
Tried the new format. Big Issues:
I cannot separate paragraphs with a double space between them.
The entire email has sentences without any formatting at all.Impossible to create a Full Screen version of an email. This fault makes it a headache to compose a longer business email. It also makes it challenging to read a complex incoming email. Not worth the effort if it's not corrected.
I reduced the font for the opening screen for my email lists. A few more emails were then visible, but not enough to save me from endlessly scrolling down to find important emails.…
66th ranked -
Why can't I change the size of the font?????? HATE this format!!!!
Best idea is to go back to my old format. HATE this new format.This is going backwards NOT an improvement!!!!!! If you don't go back, I will be leaving for another email!!!! maybe you don't care - you obviously don't care since after all the complaints you still don't go back to the old format!!! good bye
42nd ranked
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