AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. sub folders

    aol should have an option to create sub folders inside the folder. that is a simple but impacting thing and it should be part of aol. Gmail allows it so why can't AOL Gold?

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  2. how about stopping junk mail with phony adrresses

    how about blocking mail with phony e-mail sender addresses

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  3. SPAM blocking using prefix (everything to left of @ including @) instead of complete address

    Blocking SPAM by using prefix (everything to left of @ including @) instead of complete address.

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  4. Database cleaning?

    why am I getting this garbage of "database is cleaning up files..." and after this runs, clickable links don't work in emails, my computer is so slow its unreal. It was bad before you started once again reinventing the wheel and screwing things up. Stop with this already. We pay for your services and you do nothing but jack things up. Stop with the database .

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  5. You don't get enough of these! So..

    Kudo's on the "Image Preview" in emails!

    LOVE IT!! Thanks...

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  6. First, you can expand the mailbox window size by following the steps: 1. Drag one of the four corners of the mailbox window to your desired

    AOL – September 24, 2020 – set size of email window:
    First, you can expand the mailbox window size by following the steps:
    1. Drag one of the four corners of the mailbox window to your desired size and position.
    2. In the TOOL BAR AT THE TOP, click " Window" (between SAFETY and KEYWORD!) then choose " Save Window Size and Position" from the drop-down menu.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  7. I tried to add a name to a category and the add button did not work. I had to call aol gold for them to do it for me.

    I tried to add a name to a category and the add button did not work. I had to call aol gold for them to do it for me. Tom was very helpful and set it up for me. However, the add button does not work.

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  8. This AOL GOLD is an inferior program....Freezing up my computer 4-5 times a day............Not acceptable........

    This AOL GOLD is an inferior program....Freezing up my computer 4-5 times a day............Not acceptable........Please get some competent techs on the matter !!

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  9. 247th ranked
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  10. AOL Gold Where's the positive feedback?

    AOL Gold Email tabs freeze and lockup mailbox program, Won't let me shutdown AOL program, Won't let me select: sign-on at program startup, won't let me disable search window, won't let me disable sounds or change mail settings. On installing newest AOL Gold 11.0.2844 to try and correct this, I lost all my 15 installed Tool-Bar settings and Favorite Places bookmarks. Additionally, everything runs slower in general than my old AOL Gold program. I've never seen an email program or online program so problematic and wishy-washy, unreliable. I would be embarrassed to sell a product like that.

    AOL claims the…

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Email folder/speed/funtionality problems

    "HOT Fixed! - slow loading/switching mailbox folders" fixed nothing and caused more issues. I was really excited to read that you were finally addressing this problem. If anything the folders are even slower loading after this update. Also the Quick Find feature is now mostly broken. Works sometimes, not others. I need fast loading folders to sift through work-related emails. Why is email functionality not a priority with your team? I'm sure there's a lot of users who like the desktop software for work-related emails. I don't like AOL webmail. Please improve the desktop software email.

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  12. 247th ranked
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  13. The e-mail fix did opposit...now don't get new e-mails or saved as new e=mails...

    You need to update to better browser...get messages from sites that AOL browser is not campatible...also the 9/22 fix did not work and now I don't get new e=mails or saved e=mails unless I log on to AOL using a different browser...then I can see them...

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  14. Old emails showing up when I open my mail.

    Old emails I have read for August are showing up when I click on Read. Please fix this

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  15. Your comment page is a total wreck

    Your comment page is a total wreck

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  16. #5 and #10 slots in your front page newsfeed are both taken by same filthy political attack ad. TAKE IT DOWN!!

    5 and #10 slots in your front page newsfeed both taken by same filthy political attack ad. TAKE IT DOWN!! This does not belong in a newsfeed even once, let alone twice!

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    Gathering Feedback  ·  5 comments  ·  News  ·  Flag idea as inappropriate…  ·  Admin →
  17. Use an asterisk (*) to when you have multiple spam such as Version@choice.girtin.net, version@spondulicks.org, version@suit.hygeist.org. E

    Use an asterisk () to when you have multiple spam such as Version@choice.girtin.net, version@spondulicks.org, Version@suit.hygeist.org. Example: Version@ That would take care of all spam starting with Version@ and no need to list each one in the Block Spam.

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    Gathering Feedback  ·  2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  18. spelling dictionary

    You "suggestions" as to how to fix the spelling dictionary don't work as there is no option under Mail for any spelling dictionary words. Yes, the words get underlined and you can right click and tell AOL to accept the word as spelled but in the next email, the same words get underlined as wrong again. Restore the Spelling Dictionary so that words we had to it STAY in it. Before we had to pay for AOL, it worked so much better. Now we PAY you and get far less than we used to. Please fix our Personal Spelling Dictionary…

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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  19. PLEASE stop posting photos of abused animals on welcome screen!

    Many AOL users keep asking AOL to stop posting photos of abused or starving animals on the Welcome Screen, yet AOL continues to do so. There is no way to opt out of seeing these horrific photos, so you sign onto AOL and the first thing you see is a photo of an abused dog or other animal. I'm not sure any AOL administrator actually sees our requests on this because all we ever get is the robotic answer, "Thank you for your feedback." If any human AOL employee sees this, PLEASE do something about posting these horrific photos of…

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    Gathering Feedback  ·  5 comments  ·  Welcome  ·  Flag idea as inappropriate…  ·  Admin →
  20. Improve Sounds!

    I am the one with the file of short, non-offensive wavs. I never heard from anyone about sending them to you and am not sure the best way to send them. PLEASE consider let me send them so you can consider them. I am 62 years old, not 15. The current sounds are not for my generation. PLEASE at least consider my plea. Contact me at *****@Aol.com so that I can send you the wavs, you can review them and consider weather you can use them. If you still do not want to use them, them so be it. But…

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    Gathering Feedback  ·  0 comments  ·  Sounds  ·  Flag idea as inappropriate…  ·  Admin →
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