AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. Save To My PC

    When the heck did you change the 'saved to my pc'? It used to save to a folder in My Documents ON MY COMPUTER! It was great as I didn't have to get on line to sign in to AOL to see mails I saved to MY PC! I don't like the idea of having to sign on to my email account, which requires an online connection to look for something I saved to my computer. Please bring back that feature.

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    Gathering Feedback  ·  5 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  2. Clarity of font changed on Desktop Gold .

    Clarity of font changed on Desktop Gold for the worse. Please restore to prior settings.

    66th ranked
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    Gathering Feedback  ·  1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please upgrade your Billing System to allow Members to pay manually.

    Please upgrade your Billing System to allow Members to pay manually without using your Auto Pay system, I find it very inconvenient that I have to call in every month (my paydays do fall near my billing date) to make a payment over the phone, plus; there's no option to post a different amount other than what is owed.

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    Gathering Feedback  ·  3 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  4. When I'm using Aol Desktop Gold, I wanted to have the check box beside the "from" field.

    The "from' field makes organizing my mails easier, like wise when deleting them.

    226th ranked
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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Export Favorites to a different Browser

    Please allow us to Export our "Favorites file" from AOL to another browser.

    195th ranked
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    Gathering Feedback  ·  0 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →
  6. new mail sound

    It is very frustrating that you can customize the sound for Welcome, You've Got Mail, and Goodbye but not for More Mail. In previous versions of AOL, I would assign the "You've Got Mail" sound to the "More Mail" command via Control Panel/Sound in Windows because you could barely hear the little CLICK sound it makes when you receive mail while logged into AOL. The AOL sounds no longer appear here and cannot be altered. So now we are stuck with the inaudible default click. Since these AOL software sounds no longer appear in Windows, would you please allow this…

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    Gathering Feedback  ·  1 comment  ·  Sounds  ·  Flag idea as inappropriate…  ·  Admin →
  7. When are you going to fix the address book so our print feature works again. If aren't going to be to print our address book anymore, then r

    When are you going to fix the address book so our print feature works again. If aren't going to be to print our address book anymore, then remove the darn print button that is in it.

    66th ranked
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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for taking the time to reach out. We’re planning to add the print functionality back to the address book, so that’s why the print icon remains there.

    We appreciate your patience and will let you know once the functionality returns.

    Sincerely,
    AOL Product Support

  8. WHEN I HIT THE ENTER KEY TO SEND A MESSAGE, IT IS NOT SENT. I MUST CLICK ON THE SEND ICON NOW. NOT AS IT WAS BEFORE. ALSO THE FONT ISSUE.

    WHEN I AM USING A CHAT ROOM AND TRYING TO SEND A POST--- WHEN IN HIT THE ENTER KEY THE POST IS NOT SENT. I MUST CLICK SEND. ALSO THE FONT OF MY NEWS PAGES AND TEXT IS NOT THE SAME SINCE I HAD AOL TECH WORK ON THIS.

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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. The signature page

    The signature page with the AOL Gold Desktop has an issue with my picture being TOO large. I have three other signature pages with pictures and they work fine. Can you fix this

    226th ranked
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    Gathering Feedback  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. 226th ranked
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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  11. DISABLE SPAM CONTROL COMPLETELY

    I want to disable spam controls completely. Your current program puts too many items into the spam folder including desired mail.

    195th ranked
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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cursor default

    Place the cursor on Quick Find as the default.

    226th ranked
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    Gathering Feedback  ·  0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  13. Use Tab Key to put more space in between embedded images.

    allow us to use the tab key to put more space in between embedded pictures in the mail. Now I can only use the spacebar, and only lets me enter one space in between.

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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. How do I add new fonts to AOL Gold? Used to be able to use Edwardian script to make fancy messages but the choices with GOLD are limited??

    Need more font choices such as Edwardian script or such to make nice cards or messages. Old version allowed more fonts and/or ability to add fonts? Can we add new fonts?

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    22 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    We appreciate your feedback and will be adding more fonts in the future. Thanks for reaching out and making us aware of this request!

    Sincerely,
    AOL Product Support

  15. Attachment Preview option

    I use desktop software for email & I appreciate to have an option to preview the attachment prior downloading the attachment. In this manner can only download those attachments which are required for future reference and discard those after reading. This option is not currently available. Please do the needful to have this option and advise.

    73rd ranked
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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  16. Improve toolbar with new icons, fixing distorted ones, and customizing the ENTIRE toolbar

    Here are some suggestions:

    1: Some of the icons are distorted and fuzzy. Please fix visual appearance.


    1. It would be nice to be able to customize the ENTIRE toolbar. Some icons I haven't even touched, such as Explore or Finance.


    2. The SEARCH button on the toolbar is out of place compared to the other buttons... it's dark. In previous beta tests (YEARS ago) it used to be either a yellow or gold color with dark text.


    3. Can we please get some updates on some of the icons? For example, the EXPLORE icon needs to look like binoculars, or maybe a…

    86th ranked
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    Gathering Feedback  ·  0 comments  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →
  17. Subject: Scroll bar and buttons are too close - need a buffer region between them

    Subject: Re: Case #11254368
    Original Message: When reading e-mail on AOL Desktop Gold for Windows 10, the scroll bar is so close to the buttons that I often mistakenly hit the Report Spam button. I recently did that when reading email from an organization for which I am a member of the Steering Committee. It resulted in my being unsubscribed to the organization's email list. Highly embarrassing! Your representative suggested that I use aol.com where the buttons are on the top rather than on the side. Unfortunately, my emails are not saved to my Incoming/Saved Mail folder on my PC…

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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Aol Desktop Gold

    Suggest you offer an option in the settings for mail to always show oldest "New" mail at the top, and newest at the bottom permanently. Currently, I have to click on 'Date' every time to reverse the order of display!

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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  19. Export Address Book in AOL Gold to the AOL App

    I have been told by AOL Tech Support that the address book from Desktop Gold or aol.com cannot be obtained from the cell phone app of AOL. I would like this added so I do not have to log onto a computer to obtain contact information such as telephone numbers, addresses, notes, etc. Just having their email address available is not enough when you are away from your computer. If not possible, please make it easy to export this information to another email app or program such as Outlook or Google.

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    Gathering Feedback  ·  1 comment  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  20. Convenient Email settings gone.

    New Gold Format has taken away small, but convenient settings. I now have to open each one of my screens to see if there is mail. Old Format showed number of emails on Sign On screen list.

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    Gathering Feedback  ·  2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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