AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
61 results found
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CompuServe Welcome Screen Not Working
When signing in, the CompuServe Welcome Screen (main menu) doesn't load. Instead there's an error "This site can’t be reached
Check if there is a typo in webcenters.netscape.compuserve.com.If spelling is correct, try running Windows Network Diagnostics.
DNSPROBEFINISHED_NXDOMAIN"It appears "webcenters.netscape.compuserve.com" is no longer a valid site. Perhaps changing the welcome screen to use "https://member.compuserve.com/menu/" would be a good fix
31st ranked -
31st ranked
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Location Setting for News & Weather
Having to input location EVERY day. My location disappears daily. Please fix.
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remove last location from aol news from Aol Dektop Gold
to remove the last location from aol news when u try to move from another place/state
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Please add the ability to attach a screenshot or video when submitting a bug report. Much easier for the devs and for me.
Please add the ability to attach a screenshot or video when submitting a bug report. Much easier for the devs and for me.
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Forward/backup arrows no longer work.
Forward/backup arrows (next to "Welcome" icon) are on the screen but appear to be turned off. How do I turn them on?
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fix aol gold or i will close my account of 40 years ,have managment call me before i do
Feature Unavailable
We're sorry, something didn't work quite right. Please try again from home or contact us for assistance. IDID-4000.
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By not taken away what is already working
My keep as new button is missing. Please put it back. Otherwise, I could end up losing what is important, thank you
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addressbook is gone
i have called service. All address contacts are not showing up. Service did not help. Why am I responding here when it states that this is not monitored for support issues. This is not a solution.
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I can't access Facebook using AOL Gold
I can't access Facebook using AOL Gold
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WTH IS WRONG WITH YOU, AOL? My good emails are getting sent to "deleted" and my SPAM box is FILLED with disgusting **** ****! Are you so lacking in skilled staff that they can't weed those out entirely????!!! Additionally, I'm suddenly getting SWAMPED with SPAM every single day. I've been with AOL since the 90s and this is the WORST it has EVER been. Pages take WAY too long to load and the price of what passes for the "Gold" experience keeps going up as the quality of service is TANKING. Maybe hire some qualified staff and actually PAY ATTENTION…
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Automatic replies to certain incoming mail
I would like the ability to set automatic replies to certain email addresses without having the reply go to ALL incoming mail.
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Reporting Violations and Muting Trolls
For over a year, I've reported and complained about blatant violations of your Community Guidelines along with the inability to permanently mute apparent paid and/or alleged AOL employee trolls. One would expect if a violation is reported to receive notification whether or not it was approved or disapproved, but that doesn't happen. Further, there are trolls that post obvious lies and propaganda and beyond never getting an answer to violations, I never get an email or bell icon notification of their replies which leads me to believe these people are being protected. I'm unable to mute these people-even after muting…
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31st ranked
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Pourquoi avez vous supprimé dans l'onglet spam , supprimer et bloquer les expéditeurs ?
Pourquoi avez vous supprimé dans l'onglet spam , supprimer et bloquer les expéditeurs ?
Avant on pouvait les bloquer, maintenant que vous l'avez enlevé, ça ne marche plus !31st ranked -
you offer to block email senders, i click on it, but it dont seem to be blocking anyone.
fix it so the 'blocking' feature works in ALL areas, especially in email.
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My AOL Gold App is taking forever to OPEN
My AOL Gold App is taking forever to OPEN
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cannot autopopulate sender from address book
I cannot autopopulate the sender on the address book
doesn't work on ADG
works on website webmail31st ranked -
Fix authentication issues on multiple websites (Browser Support Issue?)
Authentication is failing on multiple sites through the built-in browser in AOL Desktop Gold. We confirmed that authentication was working in another web browser (Edge) using the same credentials on the same machine on the same day (ruling out bad credentials, bad machine settings, and possible website outages). It seemed to be somewhat random, in that some sites would authenticate and some wouldn't.
We tried fully uninstalling and re-installing the app, as well as clearing footprints. Unsure if this is related to your implementation of CefSharp or how it's configured. I really can't provide any more information since the built-in…
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No longer getting "Underliverable" alerts when email address mistyped. Why? Please fix. Tech Support witnessed it.
Please send "undeliverable" alerts when an email address has been mistyped. That's How I know my email did not get delivered and I can correct the error and resend. Why was this alert removed? PLEASE FIX IT! IT'S CRITICAL TO ME.
Thank you.31st ranked
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