111 results found

1. When I access my Facebook on AOL Gold I get tied up in the captcha loop that will take me back to sign in and then another captcha loop

   When I access my Facebook on AOL Gold I get tied up in the captcha loop that will take me back to sign in and then another captcha loop. Somehow AOL Gold lost my sign in info for facebook. It only works it we do it manually.

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2. Build .5065 Mail highlight

   The new default dark blue with black text is horrible.
   Very ******* the eyes. Could find no Settings to change it.
   Please give us options.

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3. Stop relocating the AOL icon on my desktop.

   Stop relocating the AOL icon on my desktop. I have placed it just where it is most convenient for me. Please leave it alone. Not a big deal, but it is an irritant.

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4. issue with changing the default color of calendar in ADG

   unable to change the default color of calendar in adg due to functionalities

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5. Need Help Setting The Privacy Option in My AOL Account

   On my Dell EBT 2250 PC using the Windows 11 operating system, I am not able to change the privacy options in my AOL account. Whenever I try to change any one of the options, I always get the error message " Oh No ... we are not able to process this request" I have gone into my AOL account using the myaccount.AOL com numerous times in order to change the privacy settings. I have tried to do this using the FireFox, Edge, and Opera browsers with and without my malware/virus protection programs turned
   on. I have also power cycled the ISP modem numerous times and have even used a second PC. The second PC is a DELL T3400 using Windows 7 and FireFox as the browser, and I had no success changing my privacy settings.

   I have contacted AOL Tech Support four times, and they have not been able to find a solution to the problem.

   On my Dell EBT 2250 PC using the Windows 11 operating system, I am not able to change the privacy options in my AOL account. Whenever I try to change any one of the options, I always get the error message " Oh No ... we are not able to process this request" I have gone into my AOL account using the myaccount.AOL com numerous times in order to change the privacy settings. I have tried to do this using the FireFox, Edge, and Opera browsers with and without my malware/virus protection programs turned
   on. I have also power cycled… more

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6. Slowest software on PC, also SPAM issue.

   Why would I want additional AOL pgm's when it is already the slowest software I have. Also, until about 3+ month ago, very little SPAM was shown in the folder. Now, almost daily, I have 200+ SPAM dumped and some of it is NOT SPAM but long standing sources. Had this same issue a couple of years go and after many complains, SPAM dumps were reduced to very few. More than likely have missed vital email because missed seeing it mixed in the SPAM folder with ****. FIX IT.

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7. I HATE THE NEW YAHOO SEARCH. BRING BACK AOL SEARCH, WHO DECIDED TO RANDOMLY GO TO YAHOO THAT DOESN'T SEND YOU TO THE LEGIT ITEM OR ADDRESS Y

   I HATE THE NEW YAHOO SEARCH.
   BRING BACK AOL SEARCH, WHO DECIDED TO RANDOMLY GO TO YAHOO THAT DOESN'T SEND YOU TO THE LEGIT ITEM OR ADDRESS YOU PUT IN. JUST RANDON, FAKE SITES.

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8. Why do I have to respond to all of your extra cost add-on's when I pay for your service where as Gmail does not have a fee and no ads.
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9. Please Help me recover my old Emails This happen today I may have click some thing your trouble shooting could not help.

   Please Help me recover my old Emails This happen today I may have click some thing your trouble shooting could not help.

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10. Please Help me recover my old Emails This happen today I may have click some thing your trouble shooting could not help.

    Please Help me recover my old Emails This happen today I may have click some thing your trouble shooting could not help.

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11. Afraid to update and see what's been screwed up that was working fine before the update

    I am leery every time there is a new update anymore. Every time there is one it screws something that worked up. My email has been horrible with lag in opening, send a response, typing sentences since the last 2 updates. I am also so tired of seeing "AOL NOT RESPONDING: as I watch a blue circle spinning, see the "loading" little dots spinning. $17 plus a month for aggravation that is soon going to be cancelled, like you guys really seem to care less about. It's not my internet connect, have no issues with EDGE only AOL. Forget about the endless lag on emails reading any emails from yahoo.com ! Impossilbe! Please get some techs that know what the "heck" they are doing and fix this

    I am leery every time there is a new update anymore. Every time there is one it screws something that worked up. My email has been horrible with lag in opening, send a response, typing sentences since the last 2 updates. I am also so tired of seeing "AOL NOT RESPONDING: as I watch a blue circle spinning, see the "loading" little dots spinning. $17 plus a month for aggravation that is soon going to be cancelled, like you guys really seem to care less about. It's not my internet connect, have no issues with EDGE only AOL. Forget about… more

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12. .

    WTH IS WRONG WITH YOU, AOL? My good emails are getting sent to "deleted" and my SPAM box is FILLED with disgusting **** ****! Are you so lacking in skilled staff that they can't weed those out entirely????!!! Additionally, I'm suddenly getting SWAMPED with SPAM every single day. I've been with AOL since the 90s and this is the WORST it has EVER been. Pages take WAY too long to load and the price of what passes for the "Gold" experience keeps going up as the quality of service is TANKING. Maybe hire some qualified staff and actually PAY ATTENTION to the needs of your users.

    WTH IS WRONG WITH YOU, AOL? My good emails are getting sent to "deleted" and my SPAM box is FILLED with disgusting **** ****! Are you so lacking in skilled staff that they can't weed those out entirely????!!! Additionally, I'm suddenly getting SWAMPED with SPAM every single day. I've been with AOL since the 90s and this is the WORST it has EVER been. Pages take WAY too long to load and the price of what passes for the "Gold" experience keeps going up as the quality of service is TANKING. Maybe hire some qualified staff and actually PAY ATTENTION… more

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13. Vial Assistant 1. Chat sessions are recorded by AOL or its service providers. By chatting, you agree to have the transcript of your chat rec

    Vial Assistant
    1. Chat sessions are recorded by AOL or its service providers. By chatting, you agree to have the transcript of your chat recorded.
    2. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
    3. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
    4. I have updated my CC 4 times and keep getting this message. Why is it not clearing my account?
    5. Thank you for letting me know about the issue with updating your card. Your AOL Advantage Essentials subscription currently has an outstanding balance of $13.54 and is still active. The balance is due because we were unable to collect payment from the card ending in 0479. Would you like to update your payment method now to clear the balance?
    6. I just did that. I added a new card number.
    7. Thanks for updating your card information, MARK. To make sure your payment goes through, could you let me know the specific type of card you added? For example, is it a MasterCard credit, Visa credit, MasterCard debit, Visa debit, Discover, or American Express card?
    8. Mastercard
    9. Thanks for confirming it's a Mastercard, MARK. Could you let me know if it's a credit card or a debit card?
    10. credit card
    11. Thank you for confirming it's a MasterCard credit card. To complete the update, please provide the following information (please do NOT type your card number):
    • The expiration date of the card (please provide in MM/YYYY format)
    • The first name on the card
    • The last name on the card
    • The billing zip code for the card (must be 5 digits)
    You can provide all of this information at once if you prefer.
    12. ••/••••, Mark Swenson, 98607 Date entered as 04/2027 – Not accepted
    13. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
    • The expiration date of the card (MM/YYYY)
    You can provide this information now. If you’d like, you can provide all of the information at once.
    14. ••/•••• Date entered as 04/2027 – Not accepted
    15. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
    • The expiration date of the card (MM/YYYY)
    You can provide this information now. If you’d like, you can provide all of the information at once.
    16. ••/•••• Date entered as 04/2027 – Not accepted
    17. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
    • The expiration date of the card (MM/YYYY)
    You can provide this information now, and you’re welcome to provide all of the information at once if you’d like.
    18. •••••/•••• Date entered as April/2027 – to see if that would work - Not accepted
    19. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
    • The expiration date of the card (MM/YYYY)
    You can provide this information now, and you’re welcome to provide all of the information at once if you’d like.
    20. 04/27 Finally accepted. The MM/YYYY format is incorrect.
    21. Thank you. Please review the following terms and conditions and agree to them to continue.
    22. By updating your payment information on file with AOL, you authorize AOL Membership Services LLC to bill your new payment method for all current or past due subscription fee(s), plus any applicable taxes, fees, or prorated amounts, until you cancel your subscription(s) or pay any outstanding charges incurred under your account. Just so you know, when you add a method of payment, if there are any other users with authorized billing rights on your account, they may view or manage your subscriptions and billing information with proper verification. Our Terms and Conditions continue to apply.
    23. Do you agree to the terms and conditions stated above?
    24. Yes
    25. Please use the opened window to provide your credit card number securely.
    26. Thank you for providing your updated payment information, Mark. Here’s what will happen next:
    • The outstanding balance for your AOL Advantage Essentials subscription is $13.54.
    • Your subscription will be processed using the new payment method you provided.
    • The total amount to be collected is $13.54.
    If you have any other questions, please let me know.
    27. Would you like me to proceed with processing this change now?
    28. Yes
    29. Thank you, your payment method has been successfully updated. Just to inform you, when you add a method of payment, if there are any other users with authorized billing rights on your account, they may view or manage your subscriptions and billing information with proper verification. Is there anything else I can help with?
    30. No
    31. Thank you for your time, Mark. I'm happy I could assist you today. Enjoy the rest of your day!

    Vial Assistant
    1. Chat sessions are recorded by AOL or its service providers. By chatting, you agree to have the transcript of your chat recorded.
    2. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
    3. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
    4. I have updated my CC 4 times and keep getting this message. Why is it not clearing my account?
    5. Thank you for letting me know about the issue with updating your… more

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14. GO BACK TO THE OLD SEARCH WAYS

    YOUR NEW SYSTEM SUCKS. IT NEVER TAKES YOU TO WHAT YOU ARE SEATCHING FOR JUST ********* AD'S NOTHING TO DO WITH WHAT YOU WERE LOOKING FOR. GO BACK TO THE OLD WAYS.

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    0 comments  ·  Search  ·  Edit…  ·  Delete…  ·  Admin →
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15. All is working good except YGM is still not working. What is the bid deal in fixing it. All other sounds work.

    I just do not understand WHY? You can not fix one simple problem.

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    0 comments  ·  Sounds  ·  Edit…  ·  Delete…  ·  Admin →
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16. text formating is broken up and safesearch cannot be turned off

    The text on he app is broken up,the contrast and coloration are very bad nd the texts are almost unreadable and the secure search option isn't turning off even trough the option was set to off

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17. Did AOL change the search engine because AI and other is lacking in the amount of information that was available to be accessed before. .

    Did AOL change the search engine because the current one with AI as the first answer and then the other is sorely lacking in information that was available online before.

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18. fix YGM sound

    Are We ever going to get YGM sound back? Your tech people must not be to smart not to be able to fix 1 simple problem. We are paying for that service and not getting Our monies worth. At least tell AOL members if We are going to get it back or NOT. My next step to to contact AOL HQ's.

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19. keeps telling unable to send message

    keeps telling unable to send message
    Unable to deliver message after multiple retries, giving up.

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20. Fix authentication issues on multiple websites (Browser Support Issue?)

    Authentication is failing on multiple sites through the built-in browser in AOL Desktop Gold. We confirmed that authentication was working in another web browser (Edge) using the same credentials on the same machine on the same day (ruling out bad credentials, bad machine settings, and possible website outages). It seemed to be somewhat random, in that some sites would authenticate and some wouldn't.

    We tried fully uninstalling and re-installing the app, as well as clearing footprints. Unsure if this is related to your implementation of CefSharp or how it's configured. I really can't provide any more information since the built-in browser has no debug information or dev tools.

    Authentication is failing on multiple sites through the built-in browser in AOL Desktop Gold. We confirmed that authentication was working in another web browser (Edge) using the same credentials on the same machine on the same day (ruling out bad credentials, bad machine settings, and possible website outages). It seemed to be somewhat random, in that some sites would authenticate and some wouldn't.

    We tried fully uninstalling and re-installing the app, as well as clearing footprints. Unsure if this is related to your implementation of CefSharp or how it's configured. I really can't provide any more information since the built-in… more

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    1 comment  ·  Browser  ·  Delete…  ·  Admin →
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