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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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163 results found

  1. Billing

    On 6/10 I received from AOL Gold a confirmation email, quit billing me.

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    1 comment  ·  Account  ·  Admin →
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  2. aol can start giving answers to users request

    What is the green box with what appears to be a symbol that looks like microsoft defender icon top right corner in aol mail

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    0 comments  ·  Toolbar  ·  Admin →
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  3. My emoji popup isn't working when composing an email.. it pops up but nothing happens when I click on an emojie

    My emoji popup isn't working when composing an email.. it pops up but nothing happens when I click on an emojie

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    0 comments  ·  Mail  ·  Admin →
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  4. Customer Support contact number

    when you call support you never able to talk to someone, I was on hold for over 2hr. just hung up

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  5. AOL software stopped working completely on 6/30/2026 on 3 apple device and one Windows 11 device, what the heck is going on at AOL?

    Could not access email or anything else, deleted software on each device multiple times and re installed with AOL software from Apple App Store, 1 device still not working correctly and cannot access Apple Cash on my wife's IPhone and of course will never work on the new IPad. What in the world has happened to AOL? Should we immediately switch to gmail? Please advise ASAP

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  6. AOL DESKTOP GOLD

    On AOL Desktop Gold before i could only see tsubject and the sender , now i can als see from the preview the content of the email as well. i don't like that, the old lay out was better

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  7. Aol Calendar is not working as before. The new format makes it harder to input the info I want to show on the top line. Also I must change

    AOL calendar's new format is hard to navigate and takes more time. Not user friendly like the old one. If possible please change back! Top line was available for more detail by simply typing. Now I must go through addition steps to complete the task! Please change back if possible

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  8. When I access my Facebook on AOL Gold I get tied up in the captcha loop that will take me back to sign in and then another captcha loop

    When I access my Facebook on AOL Gold I get tied up in the captcha loop that will take me back to sign in and then another captcha loop. Somehow AOL Gold lost my sign in info for facebook. It only works it we do it manually.

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  9. Is AOL dead?

    I'm still an AOL Beta tester and we have received a couple of new builds.
    No Blogs are posted about Fixes or New. Emails to my contact are going
    unanswered.
    I got a new PC so had to reinstall AOL and this Yahoo Search is totally useless!
    It's actually driving me to search on Edge more.

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  10. 39th ranked

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  11. 39th ranked

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  12. Need Help Setting The Privacy Option in My AOL Account

    On my Dell EBT 2250 PC using the Windows 11 operating system, I am not able to change the privacy options in my AOL account. Whenever I try to change any one of the options, I always get the error message " Oh No ... we are not able to process this request" I have gone into my AOL account using the myaccount.AOL com numerous times in order to change the privacy settings. I have tried to do this using the FireFox, Edge, and Opera browsers with and without my malware/virus protection programs turned
    on. I have also power cycled…

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  13. Reporting Violations and Muting Trolls

    For over a year, I've reported and complained about blatant violations of your Community Guidelines along with the inability to permanently mute apparent paid and/or alleged AOL employee trolls. One would expect if a violation is reported to receive notification whether or not it was approved or disapproved, but that doesn't happen. Further, there are trolls that post obvious lies and propaganda and beyond never getting an answer to violations, I never get an email or bell icon notification of their replies which leads me to believe these people are being protected. I'm unable to mute these people-even after muting…

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  14. changed color

    Successfully changed the mail scroll bar color to orange, but the selected mail still stays dark blue making it very difficult to read. Hoe do I switch back to light blue for both the scroll bar as well as the selection of mail?

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    2 comments  ·  Mail  ·  Admin →
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  15. Stop relocating the AOL icon on my desktop.

    Stop relocating the AOL icon on my desktop. I have placed it just where it is most convenient for me. Please leave it alone. Not a big deal, but it is an irritant.

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  16. Facilitate transfer of AOL files to other devices

    I have been trying in many ways to copy folders and files I saved on AOL My PC and place them as backup in a folder of Documents in my Desktop computer but I have not succeed. I call Costumer Services for assistance, after trying with the assistant we were not able to have results and he said that Gold AOL do not permit to do it. I am really disappointed to know that always will have to depend on the AOL platform to access many old files. I want to know if AOL can give me option to provide…

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  17. Aol desktop Gold

    compatibility of Aol Desktop gold in Adobe

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    Gathering Feedback  ·  0 comments  ·  Other  ·  Admin →
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  18. aol email received I cannot download a file attachment

    aol email received I cannot download a file attachment

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  19. spell check is not working on all capital letters

    spell check is not working on all capital letters using aol desktop gold

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  20. Add an Update Password Feature

    The convenience of the Password saving feature is marred by our inability to change the password when necessary. I just got an alert about a Google data breach and had to change that password. AOL refuses to allow the change in the Browsers' Password manager's box. Data breeches are now almost a monthly event, so this feature would be a great addition.

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    0 comments  ·  Browser  ·  Admin →
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