AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. Convenient Email settings gone.

    New Gold Format has taken away small, but convenient settings. I now have to open each one of my screens to see if there is mail. Old Format showed number of emails on Sign On screen list.

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    Gathering Feedback  ·  2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  2. Importing favorites from a different browser.

    I am not able to import into Desktop Gold my favorites (bookmarks) from Chrome or Internet explorer. It seems as if you use a different protocol than the other browsers.

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    Gathering Feedback  ·  1 comment  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →
  3. Locking in English no matter where I sign on. All AOL users should be able to specify a language.

    All AOL users should be able to specify a language which always happens when they sign in.

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    Gathering Feedback  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. AOL GOLD IS A DEFECTIVE PROGRAM

    AOL GOLD IS A DEFECTIVE PROGRAM
    AOL GOLD DEVELOPERS (PROGRAMMERS) SHOULD BE FORCED TO BECOME AOL USERS,

    THEY WOULD FIND ALL THE ERRORS & PROBLEMS IN 1 WEEK.

    I AM EMBARESSED FOR THIS TEAM. I HAVE PROGRAMMERS IN CHINA AND USA, WHO WOULD HAVE HAD THINGS FIXED 10 X FASTER.

    "BEST OR NOTHING" IS AMERICAN PHYLOSOPHY AND WHY AMERICA BECAME #1 COUNTRY IN THE WORLD IN 200 YEARS.

    & REST OF THE "LAID BACK" 3RD WORLD STILL LIVES PRIMITIVE LIVES
    BECAUSE THEY PRACITICE.
    "GOOD ENOUGH"
    3RD WORLD PHYLOSOPHY.

    "NOT EXCELLENCE" AMERICA WAS FOUNDED ON!

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    Gathering Feedback  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow all AOL.com mail free users to use the beta software

    As of January 24, 2017, you all have cut off letting free AOL mail users to beta test, use, and contribute to this beta program. I had all four of my screen names registered and set up to use this service and so did my mom. Mom and I have both been involved with your service in some form or another since we first signed up as paid dial up subscribers back in 1993. Remember that? That was back when AOL ran on DOS from a 3 and half inch floppy drive. Now, look how far you all have progressed.…

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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. File Downloading

    When an email has a file attached now, (1) it doesn't open like they used to and (2) there is no means to open files via Aol software like before. This is crazy! Now if you download something you have to find it on your computer which isn't always easy.

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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Planned  ·  Product Support responded

    The product team is planning some changes to the handling of attachments. When you download a window opens allowing you access to the attachment unless you have that turned off. Outside of that what would you like to see different in how we handle attachments? Please reply in a comment to this post.

    Thank you!
    AOL Desktop Gold Support

  7. Make the font size for the AOL Gold Interface/Toolbar configurable

    Make the font size for the AOL Gold Interface/Toolbar configurable

    48th ranked
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    Gathering Feedback  ·  0 comments  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →
  8. Format control of emails page

    I want to see and control more emails at once than the new gold allows and show only what I want to see

    On aol anywhere I can
    - change the size and adjust how many emails show up on the list
    - use one hand and click on the side boxes to delete a large number of emails as a first run through
    - not have all the icons take up a quarter of the page

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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  9. How do I add words to local GOLD dictionary?

    The old Desktop has a way of adding *my* own unique 'word'..
    I.E. Names of people, etc...

    1 - They obviously weren't copied from the old AOL desktop, and there doesn't seem to be a way to add them to GOLD

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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. When downloading files

    The old Desktop 'remembered' the previous location. Gold resets after every download to my 'Windows Download directory' ..
    1 - LET ME set the default directory
    2 - LEAVE the previous directory path alone! Don't reset unless I DO IT.

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    Gathering Feedback  ·  12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Gold missing quick print button

    Gold is missing the print button in top bar, restore it to the same location

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    Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. 48th ranked
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    Planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Would like to see Quick View come back for mail, address book. Celebrity sounds for Welcome, You've Got Mail, Good Bye. Great job so far!

    Would like to see Quick View come back for mail, address book. Celebrity sounds for Welcome, You've Got Mail, Good Bye. Great job so far!

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    Planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. PLEASE stop posting photos of abused animals on welcome screen!

    Many AOL users keep asking AOL to stop posting photos of abused or starving animals on the Welcome Screen, yet AOL continues to do so. There is no way to opt out of seeing these horrific photos, so you sign onto AOL and the first thing you see is a photo of an abused dog or other animal. I'm not sure any AOL administrator actually sees our requests on this because all we ever get is the robotic answer, "Thank you for your feedback." If any human AOL employee sees this, PLEASE do something about posting these horrific photos of…

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    Gathering Feedback  ·  2 comments  ·  Welcome  ·  Flag idea as inappropriate…  ·  Admin →
  15. 54th ranked
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    Under Review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. The red number for new mail is much too small and we must strain to see it.

    Please enlarge it. We keep checking for new mail and the number is hard to see.

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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. auto fill option

    I have asked before, when will aol have an auto fill option for name, address etc as other browsers Chrome,Mozilla etal

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    Gathering Feedback  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. write mail

    It would be convenient when a user has multiple accounts /user names if the "write mail" screen would display the user name currently logged in. Example:
    "Write mail from User1234"

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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. recently deleted option is missing form mail>drop down menu

    in old aol>one went to mail on the menu bar>got a context menu>and recently deleted mail option was available to go to that mail folder.
    in aol gold the option of recently deleted mail is not available and must be reached by using read>then going to the left side window to select recently deleted mail.

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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  20. 54th ranked
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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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