791 results found

1. 1 tried to reinstall my desktop gold but am having no results--**rac@aol.com,2199227823

   want updated desktop gold to this computer and have deleted my present aol gold, I pay my monthy membershipl dues.
   Re install desktop gold

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   1 comment  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

2. Cannot Access Google search engine or any keywords using AOL Desktop Gold

   Cannot Access Google search engine or any keywords using AOL Desktop Gold. We have tried to reach the AOL support team but we don`t have direct fix at this moment. We have tried t clear the browser footprints, rename DB File, Re-installed ADG and restarted the computer btu same issue occurs.

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   0 comments  ·  Browser  ·  Delete…  ·  Admin →
   Completed  ·  AdminAOL Desktop Gold Support (Admin, AOL) responded

   This has been fixed in the latest version. You should receive an update soon with the fix.

3. A majority of your news, on your news feed, is click bait. Years ago you only had 8 pages, now you have 71! Get rid of the click bait!

   It seems that ever Facebook is trying to eliminate/restrict click bait but AOL seems to be adding more of it daily. This, truly, doesn't speak well for AOL. or for how they consider the needs of their customers.
   Eliminate it!

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   Reviewed  ·  8 comments  ·  News  ·  Delete…  ·  Admin →

4. AOL freezes when I try to send an email even if it does not have an attachment.

   Fix AOL. Improve the server. Get a faster and larger main frame.
   Why are you asking me?

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   0 comments  ·  Delete…  ·  Admin →
   Responded  ·  AdminAOL Desktop Gold Support (Admin, AOL) responded

   Please use the Report a bug option in the Help Menu. This will send us valuable information necessary to determine the cause of the issue in order to find a solution.

5. Fix Your Flashplayer, your username service,and your window saver!

   Every time I get on Gold, the various windows I use are different sizes than what I had SAVED. THAT is NOT okay. Also, you have NOT upgraded your platform to accept the latest version of Adobe Flashplayer. I spent 2 hours with Amazon trying to figure out why I couldn't play "sample" Music on Amazon, Finally he did, after having me try every fix in the book; NONE of which worked because of AOL! The last 3 numbers of the latest version of Flashplayer are .161.Get your act together AOL, or I'm dropping you. I already had someone help set me up CHROME so I COULD sample music on Amazon. It's not as scary as I thought I was. If you can't keep up with the latest technology and adapt it to Gold, then you are of no use to me, and I'll start using chrome as my browser. Further, I am sick of having to sign in 3 or 4 times for everything on Gold because for some reason, even though I'm a PAYING customer and have been forever, you don't seem to know me or remember me.In fact, every time I go on the news site to make a comment I NOW have to type in a "nickname" because you are no longer giving me "username" service OR the "leader" designation (blue star) I once had! If you do not fix ALL these issues ASAP, I'm done with AOL!

   Every time I get on Gold, the various windows I use are different sizes than what I had SAVED. THAT is NOT okay. Also, you have NOT upgraded your platform to accept the latest version of Adobe Flashplayer. I spent 2 hours with Amazon trying to figure out why I couldn't play "sample" Music on Amazon, Finally he did, after having me try every fix in the book; NONE of which worked because of AOL! The last 3 numbers of the latest version of Flashplayer are .161.Get your act together AOL, or I'm dropping you. I already had someone… more

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   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

6. Not so fast....

   You guys think you're perceptive, sharp, cool, together and creative. You are none of those. Instead, you just sit at your computer screens to look busy so you don't get your *** fired, which you just so righteously deserve. You're like spoiled children let loose on a fools cyber playground which tells me the Oath corporate officers must be as inept and dense as you. Having money, control and power doesn't make you right, it just means you can, which in your case is neurotically misguided. Sad.

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   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

7. GO BACK to the "BLUE" - it WORKED, GOLD DOESN'T and your TECH Supprt is even at aew as to fix some issues - YOU broke it, now YOU fix it!!!

   ADDRESS BOOK all messed up - will NOT keep names entered - BOMGUARD is on my computer more than I am - NOT A GOOD THING YOU DID!!!!

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   2 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Please report this problem to our AOL Desktop Gold team so they can investigate it further:

   1. Click the Help button in the top-right corner of the AOL Desktop window
   2. Select Report a Bug from the drop-down menu

   If the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.

8. AOL GOLD: "Ooops, Something Went Wrong" Anybody else get this a lot?

   There is nothing wrong with my connection of computer. AOL Gold apparently has built-in glitches that need to be corrected or customers should be reimbursed.

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   1 comment  ·  General  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

9. When system TIMEOUT occurs, AOL loses password

   When leaving the computer for a time, Windows times out..
   Upon return, AOL demands its' Password - Even though the password has been saved.

   My Desktop AOL normally comes up without needing the PW. The 'saved password' was always copied to each new release of the Beta, but once that timeout occurs, the PW is required.

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   Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

10. does AOL plan to fix this sending email problem or just keep its members constantly ****** off?

    oh just another day of being so ****** off that I can't send emails.. wait 5 minutes, wait another 5 minutes, then try again.. oh no, wait THIS 5 minutes and try it.. it didn't work? well wait 5 minutes and try again. Fix this worthless program or give us back all our money, give us back our dial up aol that at least worked.

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    6 comments  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Please close and reopen the AOL Desktop Gold software and in case the issue persists, give us a call at 1-888-265-3733 and one of our technicians will further investigate

11. protect from scams

    INFINI JULY 11, 2019

    *** **** Jr R.A.

    My AOL Gold, failed the logo was gone, I then tried to open AOL 9.7 that was on the computer. The AOL started to open and asked for the PW, then an error code AC ***** came on screen, I went to the help and fix me box, typed in the issue, they said call *** , @ **.. ** took over had me type in a remote access code and then trouble shoot the problems. ****** stated we were hacked an showed me files of ransom ware, and all my drivers were stopped, Harry stated AOL had stopped the Hack by shutting my computer down. Harry then stated he contact a firewall security company to install files to fix the problems. Harry warned about not allowing anyone to accesss the computer ect, and I was to send a check to Infini at ************* and wanted a scan of the check sent to him.. ****** explained that ******* had plans and cost to restore and protect all our computers and fix all the problems.. ****** then restored my computer everything appeared to be fixed and working I created a folder for the new files and receipt. The next few days I had repeated issues getting AOL gold to work and each time I called ********* and they did restore access to AOL gold but each tech had a different, story and one suggested I install a new windows 10+ for about $$1,130,, and that was why I was losing my AOL. I said no way that was not my understanding, then he quickly fix it saying this is temp. fix.. I then decided to check ******* and got mixed reviews but they look to be legit.. I next called AOL ********* #5) they stated always call them, and they had no info on ******* AOL.. then Installed free sofeware AO. Tech fortress and Mcafee and downloaded AOL gold and warned about possible scams.. Now my computer has been fine and no notable issues .. I have looked on line and also verified with UMB any issues with our accounts and also I don’t buy or use internet to buy on line and nothing has been lost.. I am also looking into the company most reviews are positive but some complaints were they could not get a refund which is stated on the receipt..

    INFINI JULY 11, 2019

    *** **** Jr R.A.

    My AOL Gold, failed the logo was gone, I then tried to open AOL 9.7 that was on the computer. The AOL started to open and asked for the PW, then an error code AC ***** came on screen, I went to the help and fix me box, typed in the issue, they said call *** , @ **.. ** took over had me type in a remote access code and then trouble shoot the problems. ****** stated we were hacked an showed me files of ransom ware,… more

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    2 comments  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    It might have been someone posing as AOL. If you are still encountering issues with the Desktop Gold software, please call the AOL Desktop Gold team at 1-888-265-3733

12. favorite places

    try to get into my portfolio thru favorite places and noting happens, spoke to tech support to NO avail. They don't know what they are doing! This aol gold is turning into aol lead!!!!!!

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    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

13. Please fix

    I just purchased a new HP Windows 10 computer and a message
    comes up on my Desktop that MY AOL SETTINGS ARE OUT-OF-DATE.

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

14. The one thing you folks have to do is keep email working for gold paid subscribers. And you cannot even do that! So maybe try improving that

    Make AOL email work and be reliable for paid subscribers or lose them to Google.

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    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  AdminAOL Desktop Gold Support (Admin, AOL) responded

    There was a large mail outage last week that impacted email. That issue is now resolved.

15. No Service

    05 JAN 2023 - All day when I try to open an email, or link, I receive the prompt: it can't at this time, try back in 5 minutes. It should say "hours." I pay extra monthly; for what?

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    0 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

16. To truly improve my AOL Deaktop Gold experience, return to any previous version, This one stinks! Error messages are compounding.

    Its bad enough to get an error 355 message repeatedly, but now I'm getting 'mail not sent because of an error'. No explanation how to fix it, what the error is, just an error. I'm waiting 3 to 5 minutes for that error to pop up, then I try again, wait again and there is the message again. The mail has not been sent. This version is getting worse instead of better. We have other things to do online than to wait 10 minutes to send one email. This is horrible. And you have the nerve to charge us for this ****.

    Its bad enough to get an error 355 message repeatedly, but now I'm getting 'mail not sent because of an error'. No explanation how to fix it, what the error is, just an error. I'm waiting 3 to 5 minutes for that error to pop up, then I try again, wait again and there is the message again. The mail has not been sent. This version is getting worse instead of better. We have other things to do online than to wait 10 minutes to send one email. This is horrible. And you have the nerve to charge us for… more

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    2 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

17. Help

    Please remove popups about how I owe you money for System Mechanic. I do not have that software on my computer. I do not owe you anything.

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Please give us a call at 1-800-827-6364 and one of our technician will assist.

18. in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete..

    in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete.....always getting error code EC-4020 and please try in 5 minutes

    Can you check on that

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    1 comment  ·  Mail  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

19. browser extensions

    It would be a great security feature to add a link to review browser extensions like Firefox. It's become a way for bad guys to get into a computer.

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    Reviewed  ·  0 comments  ·  Browser  ·  Delete…  ·  Admin →

20. What 404 mean when a program won`t open?

    What does 404 mean when I try to open a site?

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I would like to have a technician to investigate this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.