758 results found

1. Confusion when trying to sign out of AOL account but name is still showing on the welcome screen.
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   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

2. AOL GOLD: "Ooops, Something Went Wrong" Anybody else get this a lot?

   There is nothing wrong with my connection of computer. AOL Gold apparently has built-in glitches that need to be corrected or customers should be reimbursed.

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   1 comment  ·  General  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

3. Help

   Please remove popups about how I owe you money for System Mechanic. I do not have that software on my computer. I do not owe you anything.

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Please give us a call at 1-800-827-6364 and one of our technician will assist.

4. AOL Desktop Gold is HORRIBLE

   Please get rid of AOL Desktop Gold. It is horrible for Email. I have nothing but daily problems now with my email. I have been a paying customer of AOL for 25 years now. I have never had email problems until you started AOL GOLD. Now, its almost a daily issue. Today, all of my unread emails and emails that I have saved as unread are GONE....can't get to them no what how hard I try. The most current emails that show up in my inbox are from July. Emails that came in from the past several days that I now want to respond to are gone. They are not in the "old" file. There are no where. They are gone. Whether I go to inbox or "new" or "old" does not matter. They won't show up.....just emails from July 2017. I have never had these issues. Some days I have to wait up to 45 mins to an hour after I open email to be able to click on one email to read it.....won't open up. Again, in 25 years this has never happened, until they came out with Desktop Gold. I hope they are doing something quick to remedy this or soon I' m going to have to cancel AOL email after 25 yrs and find a new email account/server. It's sad.

   Please get rid of AOL Desktop Gold. It is horrible for Email. I have nothing but daily problems now with my email. I have been a paying customer of AOL for 25 years now. I have never had email problems until you started AOL GOLD. Now, its almost a daily issue. Today, all of my unread emails and emails that I have saved as unread are GONE....can't get to them no what how hard I try. The most current emails that show up in my inbox are from July. Emails that came in from the past several days that… more

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   3 comments  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   One of our technicians can recover your missing emails and investigate the root cause of this issue. Please contact them at 1-888-265-3733.

5. To truly improve my AOL Deaktop Gold experience, return to any previous version, This one stinks! Error messages are compounding.

   Its bad enough to get an error 355 message repeatedly, but now I'm getting 'mail not sent because of an error'. No explanation how to fix it, what the error is, just an error. I'm waiting 3 to 5 minutes for that error to pop up, then I try again, wait again and there is the message again. The mail has not been sent. This version is getting worse instead of better. We have other things to do online than to wait 10 minutes to send one email. This is horrible. And you have the nerve to charge us for this ****.

   Its bad enough to get an error 355 message repeatedly, but now I'm getting 'mail not sent because of an error'. No explanation how to fix it, what the error is, just an error. I'm waiting 3 to 5 minutes for that error to pop up, then I try again, wait again and there is the message again. The mail has not been sent. This version is getting worse instead of better. We have other things to do online than to wait 10 minutes to send one email. This is horrible. And you have the nerve to charge us for… more

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   2 comments  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

6. "Premium" AOL Gold?

   I received an email about downloading a "premium" AOL Gold. Why don't you fix all the glitches in the "regular" Gold, which we pay for every month? Why would I even try anything new? I don't trust new developments when we've been begging for the original Gold to be fixed?" Yesterday it took upwards of 90 seconds for one email to send. Why should that be acceptable?

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   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

7. protect from scams

   INFINI JULY 11, 2019

   *** **** Jr R.A.

   My AOL Gold, failed the logo was gone, I then tried to open AOL 9.7 that was on the computer. The AOL started to open and asked for the PW, then an error code AC ***** came on screen, I went to the help and fix me box, typed in the issue, they said call *** , @ **.. ** took over had me type in a remote access code and then trouble shoot the problems. ****** stated we were hacked an showed me files of ransom ware, and all my drivers were stopped, Harry stated AOL had stopped the Hack by shutting my computer down. Harry then stated he contact a firewall security company to install files to fix the problems. Harry warned about not allowing anyone to accesss the computer ect, and I was to send a check to Infini at ************* and wanted a scan of the check sent to him.. ****** explained that ******* had plans and cost to restore and protect all our computers and fix all the problems.. ****** then restored my computer everything appeared to be fixed and working I created a folder for the new files and receipt. The next few days I had repeated issues getting AOL gold to work and each time I called ********* and they did restore access to AOL gold but each tech had a different, story and one suggested I install a new windows 10+ for about $$1,130,, and that was why I was losing my AOL. I said no way that was not my understanding, then he quickly fix it saying this is temp. fix.. I then decided to check ******* and got mixed reviews but they look to be legit.. I next called AOL ********* #5) they stated always call them, and they had no info on ******* AOL.. then Installed free sofeware AO. Tech fortress and Mcafee and downloaded AOL gold and warned about possible scams.. Now my computer has been fine and no notable issues .. I have looked on line and also verified with UMB any issues with our accounts and also I don’t buy or use internet to buy on line and nothing has been lost.. I am also looking into the company most reviews are positive but some complaints were they could not get a refund which is stated on the receipt..

   INFINI JULY 11, 2019

   *** **** Jr R.A.

   My AOL Gold, failed the logo was gone, I then tried to open AOL 9.7 that was on the computer. The AOL started to open and asked for the PW, then an error code AC ***** came on screen, I went to the help and fix me box, typed in the issue, they said call *** , @ **.. ** took over had me type in a remote access code and then trouble shoot the problems. ****** stated we were hacked an showed me files of ransom ware,… more

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   2 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   It might have been someone posing as AOL. If you are still encountering issues with the Desktop Gold software, please call the AOL Desktop Gold team at 1-888-265-3733

8. browser extensions

   It would be a great security feature to add a link to review browser extensions like Firefox. It's become a way for bad guys to get into a computer.

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   Reviewed  ·  0 comments  ·  Browser  ·  Delete…  ·  Admin →

9. Error: 137 - ERR_NAME_RESOLUTION_FAILED

   Error: 137 - ERRNAMERESOLUTION_FAILED

   I keep getting this error - over and over again - just about every time I sign on and then when i try to read news etc - just keeps coming up and I have to retry everything

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   1 comment  ·  Delete…  ·  Admin →
   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   Restarting your computer, modem and any home networking equipment, will help your computer get a better connection. Follow the steps below: 1. Shut down your computer. 2. Unplug the power cord from your cable, DSL, or dial-up modem, and router (if you have one). 3. Wait 30 seconds. 4. If you use an external modem, plug the power cord into your cable, DSL, or dial-up modem. 5. If you have a router, plug the power cord into your router. 6. Turn on your computer.

   If you still encounter issues call us at 1-888-265-3733.

10. AOL Browser problems

    AOL Browser problems are enough to make a preacher's wife cuss, and I should know because I was one for 25 years! Talk about testing my patience!!! Here goes: 1) Once I click on the aol icon, it takes far too long to get even the first signin screen. 2)Once I enter my password, God only knows what response I'm going to get. So far - today alone - I have signed on, only to have a '118 error - timed out' screen pop up repeatedly. The only way I could close aol was by using the task manager. 3) If I am finally able to get thru #2, then when I type in www.google.com or www.yahoo.com and do a search on their sites, suddenly aol search kicks in and deletes the pages I'm looking at from the other sites. 4) I have signed on, finally gotten to what should be the welcome screen, and it's black with the 118 error message on it! 5) I have also signed on, and instead of loading the welcome screen, I get a page asking if I want to save something on my computer. 6) I've tried repeatedly today to specify these problems by doing a 'feedback,' but when I click on it, aol freezes or gives me an error message. And then I can't get out of aol unless I use the task manager. Before you ask, I've gone into my browser settings and cleared them. I've cleared my temp files for flash, java, internet history, done disk cleanup, checked to make sure all updates are current. Every day that I sign onto AOL, it's something else that is quirky and causes a lot of frustration. AOL, I used to really enjoy you, and I am still fighting to stay with you but SOMETHING has GOT to GIVE!

    AOL Browser problems are enough to make a preacher's wife cuss, and I should know because I was one for 25 years! Talk about testing my patience!!! Here goes: 1) Once I click on the aol icon, it takes far too long to get even the first signin screen. 2)Once I enter my password, God only knows what response I'm going to get. So far - today alone - I have signed on, only to have a '118 error - timed out' screen pop up repeatedly. The only way I could close aol was by using the task manager. 3)… more

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    8 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

11. Make it easier

    How about you make it easier to recover your accounts after you buy a new computer with a new operating system and all your old software is not on it?

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    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

12. AOL DataMask

    After uninstalling and reinstalling Data Mask correctly the datamask box is showing the garbled letter but when we restart the computer, its not gonna show the garbled letters anymore.

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    Our engineers are aware of an issue preventing the anti-keylogging window from appearing when using both Data Mask and AOL Desktop Gold, and are currently working on a fix. Although the window does not appear, the anti-keylogging feature is still functioning in the background, so your keystrokes cannot be recorded by malware software.

13. With the last 4 or 5 beta fixes, nothing was fixed here

    With the last 4 or 5 beta fixes, nothing of importance was fixed here. I can't account for anything prior to that as I have only started following this forum in the last 4 or 5 weeks. So the question is, what are these unimportant fixes?? I'm still waiting for, among other things:

    Being able to sign in without trying many times.
    Being able to use shortcut keys.
    New carousel items & smilies.
    Not freezing constantly.
    Making the news drop the horrendous animal abuse stories.
    Making visited links change color in AOL searches.
    Making AOL Gold do everything faster. It is painfully slow.
    Eliminating blank pages when I click on a URL.

    There is so much more that is wrong. I do not believe these things will ever be fixed. Seems you fix the easy unimportant things while neglecting everything else.

    With the last 4 or 5 beta fixes, nothing of importance was fixed here. I can't account for anything prior to that as I have only started following this forum in the last 4 or 5 weeks. So the question is, what are these unimportant fixes?? I'm still waiting for, among other things:

    Being able to sign in without trying many times.
    Being able to use shortcut keys.
    New carousel items & smilies.
    Not freezing constantly.
    Making the news drop the horrendous animal abuse stories.
    Making visited links change color in AOL searches.
    Making AOL Gold do everything faster.… more

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    Reviewed  ·  2 comments  ·  Delete…  ·  Admin →

14. When trying to access my spam control Im taken to a sign on screen

    Obviously I'm already signed in otherwise I couldn't see any of my mail, spam included. Yet when I try to access the spam control via the link given I'm taken to a sign on screen. WTF? I'm already signed in, why am I being asked to sign in again? I don't think aol knows its elbow from its butt. So what's the excuse this time?

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

15. BCC RECIPIENTS NO LONGER SHOWING UP + GETTING ERROR MESSAGE WHEN TRYING TO SEND

    As of today, the BCC recipient address no longer show; I have to click on the Details link for a window to pop up which is a bothersome extra step. What happened??? Also, when I try to send the same list of recipients, an error message no pops us, "Mail failed to send due to error", but it doesn't say WHAT IT'S DUE TO OR HOW TO FIX IT. ASAP PLEASE ADVISE!!!!!

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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

16. AOL Gold......I mean "OOPS"

    After more than 600 revisions to this defective browser (since I got duped into signing up) it still crashes all of the time and won't open websites, even after I just had them open moments ago. They finally got the browser to open up and start without crashing, but almost daily I have to completely reboot my computer in an attempt to get this horrible thing to even attempt at working properly. I see they are now offering a "Pro" version of AOL Shield....hmmm. I wonder if that one will operate without crashing all of the time.....

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    2 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

17. Why do I have to try to launch AOL Desktop Gold at least 4-8 times before it opens
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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

18. SERVICE

    GET RID OF LOUSY,DANGEROUS SUPPORT TO MY COMPUTER. THEY ALWAYS DO DAMAGE TO MY MACHINE OR ADMIT TO VERIZON YOU HAVE LOST ANOTHER CUSTOMER...THOUGHT SERVICE WOULD IMPROVE. IT DIDN'T

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    Reviewed  ·  0 comments  ·  Account  ·  Delete…  ·  Admin →

19. Give me an option to receive my AOL News in English while I am in Germany !

    Make a Place and Language Option available for when some one is visiting another country instead of automatically switching to the news and Language of the current location of the computer !

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    Reviewed  ·  0 comments  ·  News  ·  Delete…  ·  Admin →

20. EMAIL BAD REQUEST ERROR

    EVERY ACTION SHOWS BAD REQUEST please try again in 5 minutes
    reading
    sending
    deleting
    email

    24th ranked

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    1 comment  ·  Mail  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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