AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
- or
793 results found
-
Da??ed ads!
Just trying to read about Air Force One and a blasted video ad keeps flopping in the lower right corner. It is so distracting for me that I just quit reading. Oh, yeah, I know that they're so cutsy but they are very annoying. I don't watch the dam things, and I don't get the story read that I wanted. Nice going. It's a two time loser.
-
PLEASE stop inappropriate merging of feedback
I provided feedback earlier today on an issue with "Check for Updates", and it was inappropriately merged with another post which was also related to "Check for updates" but not the same issue. My feedback was merged without recourse to a closed feedback item, so that I couldn't even point out that the two matters were not the same!!! I understand that merging may be appropriate, but it isn't when the only relationship may be a couple of keywords.
This feedback isn't a rant, but an attempt to preserve the value of feedback. I've been an AOL user since its…
-
I HATE the new Gold.
What were you thinking. My favorites all gone! Why? Emails constantly coming up in bottom right corner when I'm trying to do something else. I do NOT need this! I know how to check my email. When I want to permanently delete I used to be able to "select all" and do them all at once. Now, one at a time? This whole new Gold is terrible! If it wasn't broke, why fix it???
-
AOL Desktop Gold feedback page needs improvement
This post is being made on 2018-08-22; I am on version 11.0.1916.
I was prompted to provide this feedback because in the process of trying to provide feedback on ANOTHER topic (which was my first attempt to use the feedback capability), I had difficulty with just the opening page! I was signed into AOL Desktop Gold via "Submit feedback" on the HELP menu. This opened a browser with the AOL Gold feedback landing page, but the upper right corner said "New and returning users may sign in" and did not reflect knowledge of me as a user. Clicking on… -
Tim Armstrong
There was Never a Notice about the changes from 9.8.2 to AOL GOLD.
Forget about fixing AOL GOLD, there is too much to repair. The LIE about Hacking for the reason to eliminate 9.8.2 is a LIE./
Just trying to get on line with AOL Gold is hard. Took close to 8 minutes to Get On Line.
Tim Armstrong and his team should be fired.
Plus I find out I have been OVER PAYING for YEARS for AOL.This is a CRIME. I am looking for Legal advise. -
Alphabetical Favorite list should NOT be retained and closed by AOL
I received a request from AOL to elaborate what 9.8 features I want back and a second note they had decided not to change on of the most popular changes requested: STOP alphebetising the Favorites list. This is a bad decision, and I would like AOL to reconsider. It is a huge waste of user's time trying to cope with a list that's not logical for their needs. If it wan't a MUST in the last program, why make it a must in this program/ Users voted and it was at the top of the list, so please reconsider.
-
When it is going to end?
Oh, here we go. I log on only to find that the welcome screen does not come up but gives a very strange message with some weird thing I have never seen before. You have to click on the message box to get it to come through.
The email is all screwed up. Nothing is where it is supposed to be.
Then while trying to read an article the entire screen goes blank.
When is this nonsense going to end? Can it get any worse? Shame on you! I will be done with you soon.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
-
Your outsource tech support is extending their on line time
I've had 3 recent experiences with your outsource "tech support". They tend to jump into diagnostics without checking the basics. My last experience was a question about an outage which impacted all three computers at this site. Rather than checking for info to a possible outage he started diagnostics on my maching (rather carelessly) had to stop him because my wife had the same experience the prior week and lost all her contacts and calendar because the tech didn't save anything first as a caution. There was about 7 years and about 12000 various contacts (email/phone/and person data for…
-
Bulk Deletion of Emails
I want to sort by sender and then delete in bulk depending on the sender. But, I cannot use the shift-click the first and then click the last to select large numbers of emails from the same sender. I have to physically click each box while holding down the ctrl key, This is very very slow and inefficient when I am trying to clean up over 45,000 emails, as this is 45,000 clicks when it should only be a few hundred. Am I missing something?
-
Resolve locator issue for items in our favorites
I attempted to find a location of a dentist from one of my favorite program and was inform that I had to enable the site for my location. Now I never had to do this when using this favorite site before. For some odd reason AOL Gold no longer supports this favorite site locating program, whihc I used with no problem in Jan of this year. The person trying to help did a great job trying to resolve this issue, but his higher up Tech's can't even resolve it but can only send me to another browser. The…
-
friends sent to spam
There is a problem in the SPAM procedure. Everyone I know who has AOL periodically finds their friends sent to SPAM. We spend days fishing them out and marking them This is Not SPAM, and then they finally go back to normal and another person gets marked SPAM. I have one friend who doesn't get the point that this is systemic, not individual, and she just spent 4 hours on the phone with a tech trying to get my emails to go back into New instead of SPAM.
-
I HATE the new Gold.
What were you thinking. My favorites all gone! Why? Emails constantly coming up in bottom right corner when I'm trying to do something else. I do NOT need this! I know how to check my email. When I want to permanently delete I used to be able to "select all" and do them all at once. Now, one at a time? This whole new Gold is terrible! If it wasn't broke, why fix it??? Oh and why did you get rid of the backgrounds for stationary?
I will send your feedback over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
To import the favorites from the old software into AOL Desktop Gold. Please follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
To delete all the emails at a time press Ctrl + A and then click on Delete. You can also delete 2 or more emails by pressing Ctrl + Left mouse button.
-
I can't check my multiple AOL screen names from my phone anymore. Samsung wants me to sign a form giving it the right to read all my AOL ema
I can't check my multiple AOL screen names from my phone anymore. Samsung wants me to sign a form giving it the right to read all my AOL emails. AOL already reads all my emails now and Samsung is trying to steal the data that AOL sells or uses to entice advertiser to place ads on AOL. I down loaded the AOL Mail app but so far I can only download this AOL screen name.I sent AOL a message to upgrade their mobile app.
Roy
One of our Technicians can help you with this Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Getting your jollies
You peeps must really get your jollies by putting those friggin' video clips in all the time. Just trying to read the story on Lincoln and one of those **** things kept flopping around the bottom corner. I'd shut it off, and it would reappear on the next page. Do you peeps pay any attention to what you are providing? That **** is really distracting. One of these days I'll get tired of it all and cancel AOL and go somewhere else. This used to be a great site, but it has gone steadily down hill.
Go to aol.com/preferences
and turn on auto-play opt out. -
When you think of Gold you think of something good,like a Gold Medal,your idea of Gold doesn't meet that standard!!!! Stop all the pop ups,w
stop all the pop-ups I'm not interested.when I'm trying to read a story or news I shouldn"t have to go to 50 pages just to finish reading the story.your Aol gold is more like lead,constantly freezing.Chat rooms freeze especially if you type a few sentences.Your product deleted Instant messaging and like many of the people who posted comments i have used Aol for at least 15 years your going back to the dark ages and what's worse your company doesn't seem to give a good ****.Perhaps someone there needs to look up the meaning.of the word of OATH
Thank you for your feedback on the articles.
You can manage your AOL pop-ups by going to the Edit tab, then to Browser Settings and from here to Pop-ups. By checking the radio buttons you can manage your preferences, you don’t need to save your settings, this is done automatically.
Please report the freezing problem to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button on the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
-
AOL just disappears when sending emails
Three times today when trying to send an email to the draft folder with photos, AOL just disappears and closes out with no warning. Now every time I sign back on that email (now empty) is stuck with all of the other pop ups on sign on. I have some that have been stuck since last summer and Techs were never able to get rid of them so I will not waste more hours of my life calling them again. So now for every sign on, I have to close out about 6 blank emails along with the news…
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
-
LET SOMEONE KNOW SOMETHING
Today I was installing a new alarm and security system at my home and had to use my AOL email address several times. I couldn't get either system UP AND RUNNING because the companies I was dealing with COULD NOT VERIFY MY EMAIL ADDRESS???? A few days ago, my credit card was compromised and it was cancelled and a new one issued. About this time AOL trys to draft my credit card account on the old number, which was no good. AOL SAID NOTHING, I GOT NO NOTIFICATION......."NOTHING".....THEY JUST CUT OFF MY SERVICE right in the middle of what…
We would like to better assist you. Please call us at 1-8000-827-6364.
-
Hire CSR's that speak the language! It's "America Online"
What should have taken 5-10 minutes to describe and submit my bug report, took two representatives and close to an H OUR! This is why I avoid calling AOL for support (even though I'm paying $19/month for this now useless program) The latest build was unresponsive/unusable for three days and I couldn't even submit an ONLINE bug report to notify AOL that their GOLD product is made of lead! At one point she asked for my email address (for the second time) and then asked if that was at aol.com! Serioously? No, I called AOL to report a problem with…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
-
Submitting Bug Reports are Useless
.I have 2 computers with the same AOL problem involving Premium Security. Bugs have been submitted 7 days ago and still not fixed.
I have been an AOL paying customer for over 18 years and this is what I can tell you. Years ago, when a problem was reported it was fixed during a phone call. Or, it was escalated with a commitment to respond within 24 hours.
Now we have the following:
- The phone call- in tech always wants to reinstall AOL, usually without positive results
- The next step is for the customer to submit a Bug. The…
-
Sign on error
Get this error trying to sign on:
Failed to load URL https://api.login.aol.com/oauth2/request_auth?response_type=code&client_id=dj0yJmk9ZTB1TkdHalNFMVpvJmQ9WVdrOVltVk5ValpMTm5NbWNHbzlNQS0tJnM9Y29uc3VtZXJzZWNyZXQmeD1hMw--&state=ERTdu72fsX34dKb8IKw57qqG9R1aRrlzhIJG1RLzhOk%3d&redirect_uri=http%3A%2F%2Fdesktop.aol.com/?nosave=true&scope=openid%20sdct-w%20mail-w%20sdps-r%20sdpp-w%20ycal-w&language=en-US&login_hint=esmithoh&display=narrow&src=loki&nonce=uedBA7wVhwvE2S%2BYIPixdf2Vmh2%2Bt3QVRbh3Jhz1HuM%3D&intl=US with error ERRCONNECTIONREFUSED (ConnectionRefused).
- Don't see your idea?