185 results found

1. Update removed playing custom .wav files

   Why did you have to change the desktop software to stream the .wav files? What good purpose did this serve? I had a very custom /wav file in place of the default welcome.wav that played the dial up noise followed by welcome and you broke it!!!!!!

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2. aol support

   why will aol not answer the support number. tried for hours. it is ridiculous when a gold member cannot contact support.

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3. Mailbox Not Working 6/29/2026 (Update Fixed at 8:58PM)

   Browser works fine. Welcome and Goodbye work. But the email will not load. I have some unread mail in my AOL app and webmail but the desktop client will not show the emails and will not say You've Got Mail. This problem just started today on both my desktop and laptop computers. Is anyone having this same issue tonight?

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4. not getting my mail

   no mail and lost all my folders???????

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5. browser pretends they "found" my address when I have already typed it in correctly!!!

   Browser pretends they "found" my address when I have already typed it in correctly!!! Just stop this.

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6. spell check

   right click to spell check is not working in aol gold past few days

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7. Build .5065 Mail highlight

   The new default dark blue with black text is horrible.
   Very ******* the eyes. Could find no Settings to change it.
   Please give us options.

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8. i selected to open my aol desktop gold with mailbox, not welcome screen - but welcome screen still opens

   the mail settings to open mailbox instead of welcome screen still opens welcome but should not!

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9. Stop relocating the AOL icon on my desktop.

   Stop relocating the AOL icon on my desktop. I have placed it just where it is most convenient for me. Please leave it alone. Not a big deal, but it is an irritant.

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10. issue with changing the default color of calendar in ADG

    unable to change the default color of calendar in adg due to functionalities

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11. I HATE THE NEW YAHOO SEARCH. BRING BACK AOL SEARCH, WHO DECIDED TO RANDOMLY GO TO YAHOO THAT DOESN'T SEND YOU TO THE LEGIT ITEM OR ADDRESS Y

    I HATE THE NEW YAHOO SEARCH.
    BRING BACK AOL SEARCH, WHO DECIDED TO RANDOMLY GO TO YAHOO THAT DOESN'T SEND YOU TO THE LEGIT ITEM OR ADDRESS YOU PUT IN. JUST RANDON, FAKE SITES.

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12. Please Help me recover my old Emails This happen today I may have click some thing your trouble shooting could not help.

    Please Help me recover my old Emails This happen today I may have click some thing your trouble shooting could not help.

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13. Please Help me recover my old Emails This happen today I may have click some thing your trouble shooting could not help.

    Please Help me recover my old Emails This happen today I may have click some thing your trouble shooting could not help.

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14. Afraid to update and see what's been screwed up that was working fine before the update

    I am leery every time there is a new update anymore. Every time there is one it screws something that worked up. My email has been horrible with lag in opening, send a response, typing sentences since the last 2 updates. I am also so tired of seeing "AOL NOT RESPONDING: as I watch a blue circle spinning, see the "loading" little dots spinning. $17 plus a month for aggravation that is soon going to be cancelled, like you guys really seem to care less about. It's not my internet connect, have no issues with EDGE only AOL. Forget about the endless lag on emails reading any emails from yahoo.com ! Impossilbe! Please get some techs that know what the "heck" they are doing and fix this

    I am leery every time there is a new update anymore. Every time there is one it screws something that worked up. My email has been horrible with lag in opening, send a response, typing sentences since the last 2 updates. I am also so tired of seeing "AOL NOT RESPONDING: as I watch a blue circle spinning, see the "loading" little dots spinning. $17 plus a month for aggravation that is soon going to be cancelled, like you guys really seem to care less about. It's not my internet connect, have no issues with EDGE only AOL. Forget about… more

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15. Vial Assistant 1. Chat sessions are recorded by AOL or its service providers. By chatting, you agree to have the transcript of your chat rec

    Vial Assistant
    1. Chat sessions are recorded by AOL or its service providers. By chatting, you agree to have the transcript of your chat recorded.
    2. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
    3. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
    4. I have updated my CC 4 times and keep getting this message. Why is it not clearing my account?
    5. Thank you for letting me know about the issue with updating your card. Your AOL Advantage Essentials subscription currently has an outstanding balance of $13.54 and is still active. The balance is due because we were unable to collect payment from the card ending in 0479. Would you like to update your payment method now to clear the balance?
    6. I just did that. I added a new card number.
    7. Thanks for updating your card information, MARK. To make sure your payment goes through, could you let me know the specific type of card you added? For example, is it a MasterCard credit, Visa credit, MasterCard debit, Visa debit, Discover, or American Express card?
    8. Mastercard
    9. Thanks for confirming it's a Mastercard, MARK. Could you let me know if it's a credit card or a debit card?
    10. credit card
    11. Thank you for confirming it's a MasterCard credit card. To complete the update, please provide the following information (please do NOT type your card number):
    • The expiration date of the card (please provide in MM/YYYY format)
    • The first name on the card
    • The last name on the card
    • The billing zip code for the card (must be 5 digits)
    You can provide all of this information at once if you prefer.
    12. ••/••••, Mark Swenson, 98607 Date entered as 04/2027 – Not accepted
    13. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
    • The expiration date of the card (MM/YYYY)
    You can provide this information now. If you’d like, you can provide all of the information at once.
    14. ••/•••• Date entered as 04/2027 – Not accepted
    15. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
    • The expiration date of the card (MM/YYYY)
    You can provide this information now. If you’d like, you can provide all of the information at once.
    16. ••/•••• Date entered as 04/2027 – Not accepted
    17. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
    • The expiration date of the card (MM/YYYY)
    You can provide this information now, and you’re welcome to provide all of the information at once if you’d like.
    18. •••••/•••• Date entered as April/2027 – to see if that would work - Not accepted
    19. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
    • The expiration date of the card (MM/YYYY)
    You can provide this information now, and you’re welcome to provide all of the information at once if you’d like.
    20. 04/27 Finally accepted. The MM/YYYY format is incorrect.
    21. Thank you. Please review the following terms and conditions and agree to them to continue.
    22. By updating your payment information on file with AOL, you authorize AOL Membership Services LLC to bill your new payment method for all current or past due subscription fee(s), plus any applicable taxes, fees, or prorated amounts, until you cancel your subscription(s) or pay any outstanding charges incurred under your account. Just so you know, when you add a method of payment, if there are any other users with authorized billing rights on your account, they may view or manage your subscriptions and billing information with proper verification. Our Terms and Conditions continue to apply.
    23. Do you agree to the terms and conditions stated above?
    24. Yes
    25. Please use the opened window to provide your credit card number securely.
    26. Thank you for providing your updated payment information, Mark. Here’s what will happen next:
    • The outstanding balance for your AOL Advantage Essentials subscription is $13.54.
    • Your subscription will be processed using the new payment method you provided.
    • The total amount to be collected is $13.54.
    If you have any other questions, please let me know.
    27. Would you like me to proceed with processing this change now?
    28. Yes
    29. Thank you, your payment method has been successfully updated. Just to inform you, when you add a method of payment, if there are any other users with authorized billing rights on your account, they may view or manage your subscriptions and billing information with proper verification. Is there anything else I can help with?
    30. No
    31. Thank you for your time, Mark. I'm happy I could assist you today. Enjoy the rest of your day!

    Vial Assistant
    1. Chat sessions are recorded by AOL or its service providers. By chatting, you agree to have the transcript of your chat recorded.
    2. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
    3. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
    4. I have updated my CC 4 times and keep getting this message. Why is it not clearing my account?
    5. Thank you for letting me know about the issue with updating your… more

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16. Reporting Violations and Muting Trolls

    For over a year, I've reported and complained about blatant violations of your Community Guidelines along with the inability to permanently mute apparent paid and/or alleged AOL employee trolls. One would expect if a violation is reported to receive notification whether or not it was approved or disapproved, but that doesn't happen. Further, there are trolls that post obvious lies and propaganda and beyond never getting an answer to violations, I never get an email or bell icon notification of their replies which leads me to believe these people are being protected. I'm unable to mute these people-even after muting them about 10 times, their posts still pop back up.

    For over a year, I've reported and complained about blatant violations of your Community Guidelines along with the inability to permanently mute apparent paid and/or alleged AOL employee trolls. One would expect if a violation is reported to receive notification whether or not it was approved or disapproved, but that doesn't happen. Further, there are trolls that post obvious lies and propaganda and beyond never getting an answer to violations, I never get an email or bell icon notification of their replies which leads me to believe these people are being protected. I'm unable to mute these people-even after muting… more

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17. All is working good except YGM is still not working. What is the bid deal in fixing it. All other sounds work.

    I just do not understand WHY? You can not fix one simple problem.

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18. text formating is broken up and safesearch cannot be turned off

    The text on he app is broken up,the contrast and coloration are very bad nd the texts are almost unreadable and the secure search option isn't turning off even trough the option was set to off

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19. Did AOL change the search engine because AI and other is lacking in the amount of information that was available to be accessed before. .

    Did AOL change the search engine because the current one with AI as the first answer and then the other is sorely lacking in information that was available online before.

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20. fix YGM sound

    Are We ever going to get YGM sound back? Your tech people must not be to smart not to be able to fix 1 simple problem. We are paying for that service and not getting Our monies worth. At least tell AOL members if We are going to get it back or NOT. My next step to to contact AOL HQ's.

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