115 results found

1. something broken between AOL Desktop Gold and Facebook

   In the past few days when I go to Facebook from inside my AOL software, I type in my email and password and the reCAPTCHA comes up and takes me through all kinds of loops before it says "try again". For 17 times!!! When it finally does accept what I'm doing, it takes me right back to the Facebook login screen and when I reinput the info, I'm sent right back to the reCAPTCHA. Is that something broken on the AOL side or the FACEBOOK side? If I come out of AOL and go in straight from Edge, I get in very easily so I believe it has something to do with the AOL software. Help!! I posted this as a bug. I was working with it for almost an hour yesterday and today and the same thing is still happening.

   In the past few days when I go to Facebook from inside my AOL software, I type in my email and password and the reCAPTCHA comes up and takes me through all kinds of loops before it says "try again". For 17 times!!! When it finally does accept what I'm doing, it takes me right back to the Facebook login screen and when I reinput the info, I'm sent right back to the reCAPTCHA. Is that something broken on the AOL side or the FACEBOOK side? If I come out of AOL and go in straight from Edge, I get… more

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   1 comment  ·  Browser  ·  Delete…  ·  Admin →
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2. changed color

   Successfully changed the mail scroll bar color to orange, but the selected mail still stays dark blue making it very difficult to read. Hoe do I switch back to light blue for both the scroll bar as well as the selection of mail?

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   2 comments  ·  Mail  ·  Delete…  ·  Admin →
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3. ADG

   Hi Team,
   I've seen some changes on te AOL Desktop Gold.
   Before it doesn't highlight the email I clicked on.
   and now i was highlighted in "blue".
   Kindly revert the changes as it's hard to check email.

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4. highlight

   The highlight on my email is dark blue and it is hard for me to see my mail.

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5. When I access my Facebook on AOL Gold I get tied up in the captcha loop that will take me back to sign in and then another captcha loop

   When I access my Facebook on AOL Gold I get tied up in the captcha loop that will take me back to sign in and then another captcha loop. Somehow AOL Gold lost my sign in info for facebook. It only works it we do it manually.

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6. Build .5065 Mail highlight

   The new default dark blue with black text is horrible.
   Very ******* the eyes. Could find no Settings to change it.
   Please give us options.

   22nd ranked

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7. Stop relocating the AOL icon on my desktop.

   Stop relocating the AOL icon on my desktop. I have placed it just where it is most convenient for me. Please leave it alone. Not a big deal, but it is an irritant.

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8. comments on articles

   Stop constantly censoring comments on articles because you feel it goes against YOUR rules. It is obvious you only do it went it criticizes the left.

   114th ranked

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9. Spam is out of control again and way to graphic

   Spam is out of control again and way too graphic in subject line. AOL can show zero spam then you open the spam folder and find many spams that had just been deleted. Been a client since 1993 you should be able to do better.

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10. Don't ask about Fingerprint sign on EVERY SINGLE TIME

    Why does it ask if I want to use Fingerprint EVERY time I log on? Once a month is all I need. But multiple times a day is not good.

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11. issue with changing the default color of calendar in ADG

    unable to change the default color of calendar in adg due to functionalities

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12. Need Help Setting The Privacy Option in My AOL Account

    On my Dell EBT 2250 PC using the Windows 11 operating system, I am not able to change the privacy options in my AOL account. Whenever I try to change any one of the options, I always get the error message " Oh No ... we are not able to process this request" I have gone into my AOL account using the myaccount.AOL com numerous times in order to change the privacy settings. I have tried to do this using the FireFox, Edge, and Opera browsers with and without my malware/virus protection programs turned
    on. I have also power cycled the ISP modem numerous times and have even used a second PC. The second PC is a DELL T3400 using Windows 7 and FireFox as the browser, and I had no success changing my privacy settings.

    I have contacted AOL Tech Support four times, and they have not been able to find a solution to the problem.

    On my Dell EBT 2250 PC using the Windows 11 operating system, I am not able to change the privacy options in my AOL account. Whenever I try to change any one of the options, I always get the error message " Oh No ... we are not able to process this request" I have gone into my AOL account using the myaccount.AOL com numerous times in order to change the privacy settings. I have tried to do this using the FireFox, Edge, and Opera browsers with and without my malware/virus protection programs turned
    on. I have also power cycled… more

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13. I HATE THE NEW YAHOO SEARCH. BRING BACK AOL SEARCH, WHO DECIDED TO RANDOMLY GO TO YAHOO THAT DOESN'T SEND YOU TO THE LEGIT ITEM OR ADDRESS Y

    I HATE THE NEW YAHOO SEARCH.
    BRING BACK AOL SEARCH, WHO DECIDED TO RANDOMLY GO TO YAHOO THAT DOESN'T SEND YOU TO THE LEGIT ITEM OR ADDRESS YOU PUT IN. JUST RANDON, FAKE SITES.

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14. Please Help me recover my old Emails This happen today I may have click some thing your trouble shooting could not help.

    Please Help me recover my old Emails This happen today I may have click some thing your trouble shooting could not help.

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15. Please Help me recover my old Emails This happen today I may have click some thing your trouble shooting could not help.

    Please Help me recover my old Emails This happen today I may have click some thing your trouble shooting could not help.

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16. Afraid to update and see what's been screwed up that was working fine before the update

    I am leery every time there is a new update anymore. Every time there is one it screws something that worked up. My email has been horrible with lag in opening, send a response, typing sentences since the last 2 updates. I am also so tired of seeing "AOL NOT RESPONDING: as I watch a blue circle spinning, see the "loading" little dots spinning. $17 plus a month for aggravation that is soon going to be cancelled, like you guys really seem to care less about. It's not my internet connect, have no issues with EDGE only AOL. Forget about the endless lag on emails reading any emails from yahoo.com ! Impossilbe! Please get some techs that know what the "heck" they are doing and fix this

    I am leery every time there is a new update anymore. Every time there is one it screws something that worked up. My email has been horrible with lag in opening, send a response, typing sentences since the last 2 updates. I am also so tired of seeing "AOL NOT RESPONDING: as I watch a blue circle spinning, see the "loading" little dots spinning. $17 plus a month for aggravation that is soon going to be cancelled, like you guys really seem to care less about. It's not my internet connect, have no issues with EDGE only AOL. Forget about… more

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17. Vial Assistant 1. Chat sessions are recorded by AOL or its service providers. By chatting, you agree to have the transcript of your chat rec

    Vial Assistant
    1. Chat sessions are recorded by AOL or its service providers. By chatting, you agree to have the transcript of your chat recorded.
    2. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
    3. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
    4. I have updated my CC 4 times and keep getting this message. Why is it not clearing my account?
    5. Thank you for letting me know about the issue with updating your card. Your AOL Advantage Essentials subscription currently has an outstanding balance of $13.54 and is still active. The balance is due because we were unable to collect payment from the card ending in 0479. Would you like to update your payment method now to clear the balance?
    6. I just did that. I added a new card number.
    7. Thanks for updating your card information, MARK. To make sure your payment goes through, could you let me know the specific type of card you added? For example, is it a MasterCard credit, Visa credit, MasterCard debit, Visa debit, Discover, or American Express card?
    8. Mastercard
    9. Thanks for confirming it's a Mastercard, MARK. Could you let me know if it's a credit card or a debit card?
    10. credit card
    11. Thank you for confirming it's a MasterCard credit card. To complete the update, please provide the following information (please do NOT type your card number):
    • The expiration date of the card (please provide in MM/YYYY format)
    • The first name on the card
    • The last name on the card
    • The billing zip code for the card (must be 5 digits)
    You can provide all of this information at once if you prefer.
    12. ••/••••, Mark Swenson, 98607 Date entered as 04/2027 – Not accepted
    13. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
    • The expiration date of the card (MM/YYYY)
    You can provide this information now. If you’d like, you can provide all of the information at once.
    14. ••/•••• Date entered as 04/2027 – Not accepted
    15. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
    • The expiration date of the card (MM/YYYY)
    You can provide this information now. If you’d like, you can provide all of the information at once.
    16. ••/•••• Date entered as 04/2027 – Not accepted
    17. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
    • The expiration date of the card (MM/YYYY)
    You can provide this information now, and you’re welcome to provide all of the information at once if you’d like.
    18. •••••/•••• Date entered as April/2027 – to see if that would work - Not accepted
    19. Thank you, Mark. To complete the update, I still need the expiration date of your MasterCard credit card in MM/YYYY format. Please do NOT type your card number.
    • The expiration date of the card (MM/YYYY)
    You can provide this information now, and you’re welcome to provide all of the information at once if you’d like.
    20. 04/27 Finally accepted. The MM/YYYY format is incorrect.
    21. Thank you. Please review the following terms and conditions and agree to them to continue.
    22. By updating your payment information on file with AOL, you authorize AOL Membership Services LLC to bill your new payment method for all current or past due subscription fee(s), plus any applicable taxes, fees, or prorated amounts, until you cancel your subscription(s) or pay any outstanding charges incurred under your account. Just so you know, when you add a method of payment, if there are any other users with authorized billing rights on your account, they may view or manage your subscriptions and billing information with proper verification. Our Terms and Conditions continue to apply.
    23. Do you agree to the terms and conditions stated above?
    24. Yes
    25. Please use the opened window to provide your credit card number securely.
    26. Thank you for providing your updated payment information, Mark. Here’s what will happen next:
    • The outstanding balance for your AOL Advantage Essentials subscription is $13.54.
    • Your subscription will be processed using the new payment method you provided.
    • The total amount to be collected is $13.54.
    If you have any other questions, please let me know.
    27. Would you like me to proceed with processing this change now?
    28. Yes
    29. Thank you, your payment method has been successfully updated. Just to inform you, when you add a method of payment, if there are any other users with authorized billing rights on your account, they may view or manage your subscriptions and billing information with proper verification. Is there anything else I can help with?
    30. No
    31. Thank you for your time, Mark. I'm happy I could assist you today. Enjoy the rest of your day!

    Vial Assistant
    1. Chat sessions are recorded by AOL or its service providers. By chatting, you agree to have the transcript of your chat recorded.
    2. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
    3. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
    4. I have updated my CC 4 times and keep getting this message. Why is it not clearing my account?
    5. Thank you for letting me know about the issue with updating your… more

    46th ranked

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    0 comments  ·  Account  ·  Edit…  ·  Delete…  ·  Admin →
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18. GO BACK TO THE OLD SEARCH WAYS

    YOUR NEW SYSTEM SUCKS. IT NEVER TAKES YOU TO WHAT YOU ARE SEATCHING FOR JUST ********* AD'S NOTHING TO DO WITH WHAT YOU WERE LOOKING FOR. GO BACK TO THE OLD WAYS.

    46th ranked

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    0 comments  ·  Search  ·  Edit…  ·  Delete…  ·  Admin →
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19. All is working good except YGM is still not working. What is the bid deal in fixing it. All other sounds work.

    I just do not understand WHY? You can not fix one simple problem.

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    0 comments  ·  Sounds  ·  Edit…  ·  Delete…  ·  Admin →
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20. text formating is broken up and safesearch cannot be turned off

    The text on he app is broken up,the contrast and coloration are very bad nd the texts are almost unreadable and the secure search option isn't turning off even trough the option was set to off

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    Gathering Feedback  ·  0 comments  ·  Delete…  ·  Admin →
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