AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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799 results found
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When I send an email from either of my group after the email is sent each member of that particular group email address appears under my sin
When I send an email from either of my group after the email is sent each member of that particular group email address appears under my single contact list (Email address only) Consequently I have my single person email address with their name and email address and all of the email address only from the group. If I delete the email addresses which I did and when I looked under the group there were no email address under that group. I have called 3 times about. Just got on the telephone after holding the line for 25 Mins and the…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Regarding your experience with the Address Book groups, this is caused by the auto-add contacts feature. If the groups contain email addresses that are not in your Address Book (individual contacts) they will be automatically added, after sending an email to the group. Also removing the individual contact from the Address Book, will also delete it from the group.
In order to avoid auto-adding contacts to the address book, please follow these steps to disable the auto-add feature:
1. Click Edit on the top left.
2. Select Mail… -
Chat room ignore feature doesn't work!
I try to ignore someone who is in chat and I get an error stating I can't ignore myself. This piece of garbage software always has problems.
Before clicking on the Ignore button, first click on the user you want to ignore, from the list of people in the chat.
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Would like you to support ....trying to save pictures from Ancestry, but they are not saving correctly since getting aol gold.
Would like you to support ....trying to save pictures from Ancestry, but they are not saving correctly since getting aol gold.
In order to save a picture from the Ancestry.com web-site, click on the photo to expand it (if necessary) then right-click on it and select “Save image as…”. On the Save As window that comes up, select the location where you want to save the photo, and click Save on the bottom.
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Resolution options
I cannot change the magnification! I need to decrease the view to be able to see ALL of the game I'm trying to play. I used to be able to hold the ctrl button down and use the mouse wheel to fit more in, but now it's USELESS! The aol Tech THAT I PAY FOR could only change the resolution on my WHOLE COMPUTER! This left me with tiny icons and print EVERYWHERE ELSE! When I was not satisfied, he closed chat and left me stranded with the awful "new" resolution. It took me a while to change…
To zoom in on a page you can use the keyboard combinations of “Ctrl” and "+ ". Also, you can click on Edit on the top left corner of the screen and select Zoom from the drop-down menu.
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AOL icon will no longer show on taskbar
It says it will show icon and notification when it next becomes active. But I am signed on so it IS active. I also restarted the computer but icon still won't show on taskbar. I believe this started with your last download. There is no longer a Report A Bug Service??
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Welcome Page
Remove the nudity and what happens in Hollywood with actors that try to outdo another with nudity display. It is repulsive and AOL needs to clean it up.
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Stop the webpage from freezing up -- it wont move after enlarging the page
This had just started in the last 10 days. If you try to enlarge the screen page --IT FREEZES UP==LOCKS UP and you can't get out to the page
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Headline articles do not match clicked story
Come on AOL!! Your main headline articles don't match you story when clicked on. Example: Main headline "Guys trying to open locked gang safe get huge break", click on that title and it goes to: "Money Versed" 40 ways to make money without getting a real job.
A couple of headlines later: Main headline: "Ancient item leaves experts admitting they were wrong", click on that title and it goes to the same: "Money Versed" 40 ways to make money without getting a real job".
You also really need to ***** down on your editors and the reporters to "PROOF-READ"…Please try clearing the Browser Footprints and let us know if the issue persists:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Why did AOL Gold change my settings on my laptop?
When I download AOL Gold it changed my file type associations for .htm and .html to AOL Gold. I never authorized this. What other covert changes did you also do to my computer? I absolutely do not trust AOL at all. If AOL was trustworthy, they would have a delivered a quality product first time.
I’d like to have one of our Technical Support agents to look more into this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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Slow Response Loading Welcome Page and Changing Screen Names
The AOL tech on 7/2/20 sent a Bug report indicating my Welcome Screen and changing screen names were slow in responding. She said the issues were intermittent and said the issue was with my computer. Yes, on VERY FEW occasions, it is intermittent. BUT THAT IS A FALSE ANALYSIS.
As a 23-year paid member and before AOL Gold, I used an older PC and router and slower Internet speeds, and never had a slow running computer using AOL. So, why now? All other browsers work fine ALL OF THE TIME.
Although this AOL contact seems to find fault with…
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Bad ADMIN info.
"RESPONDED ·
ADMIN
Product Support (Product Support, AOL) responded · Jan 11, 2018
The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db"My computer answers:
"Windows cannot find LOCALAPPDATA\AOLDesktopData\db".The correct path for the AOL Desktop Gold database folder is “LOCALAPPDATA\AOLDesktopData\db” (without quotes).
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reply button
When I try to forward or reply to my email - it causes my AOL desktop to freeze. This happens quite frequently - just in the past month it has happened several times.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Ads. on Welcome screen
I want to remove the adds that appear on the right hand corner of the welcome page or try to make it smaller so t doesn't over power the screen.
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I'm a USA Citizen and Don't Speak German. Why Does AOL Think I Do?
Every time I try to submit feedback on one of your many inane ads (which I should never receive because I'm a paying member), the responses appear in German. Why?
We want to look more into why your emails are not being received. I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
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AOL Gold Desktop doesn't recognize my Adobe Flash and PDF programs
Ever since I downloaded and have used the new AOL Gold Desktop, the program does not recognize that I already have Adobe Flash on my computer, no need to download it again for AOL's use. I keep it updated but not through AOL Gold Desktop. It works fine except for the constant "Download Adobe Flash" message. Same is true for PDF files, When I download a PDF file, I cannot read it from AOL Gold Desktop. I have to sign off, go searching for the PDF file, then read it separately. Tired of the error message to download Adobe…
Please give us a call at 1-888-265-3733 to have a technician investigate this for you.
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I was not receiving any email for the day. This went on for 3 days and I had to call AOL to fix it...very frustrated and time consuming.
Every day I try to access my email and all I get is the email from the day before. I had to call 3 times so AOL could fix the problem.
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Since updating to the latest version, I do NOT like having to grant you access to make changes to my computer every time I log on and off!!!
This feature was not in the previous version of AOL. Take it out of the latest version.
Right-Click on the AOL Desktop Gold shortcut, and select Properties, and from the Compatibility tab uncheck “Run this program as an administrator”.
If you still have issues call at 1-888-265-3733.
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When I copy and try to paste a second image, it will paste the first or previous image instead. Please fix this! It's very frustrating!
I have to shut down and restart in order to paste the current image I want to paste. It pastes the previous image instead of the current copied image. I've sent feedback about this problem before, but it has not been fixed. Are you listening, AOL Gold?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Fire the AOL editors. They need to be replaced!
AOL editors suck. This is the headline story (for weeks now) - Stormy Daniels?? Stop trying to destroy America with your subversive dribble. Become a real news outlet, not a shameless panderer of all things liberal and imaginary. Go after the dems every once in awhile for all their countless sins under Obama and Clinton. Grow up editors, and do your job the right way!
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It should be possible to read mail saved on one's PC without having to sign on to AOL
AOL is engaging in deception by telling users they can save mail on their PC. No, that is not true. If it was, users would be able to read it without signing on, would be able to back it up, and would be able to transfer it to another computer. This appears to be a ploy to force users to continue to pay for the desktop software indefinitely if they want to be able to read "saved" mail. AOL has had 5 months to restore this and other features that were available in older versions, and has failed to…
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