AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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812 results found
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Oath officers colosally stupid
You people are consummately STUPID. You took a good featured program and ******* it up. You removed many great features from GOLD, which is a real piece of ****, by the way. Hard to believe you twits get paid for this. Instead of correcting a problem, you just offer an excuse error message. What dorks. You removed the Drag and Drop function from the Favorites list and alphabetized it instead. Are you a 9 year old? What a bunch of colossal fools. And then you charge for this service? Email takes forever to send, photos won't load and usually crashes…
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I seem to have issues with imbedded pictures in my mail. Whatever picture i imbed in my mail people seem to receive it blown up ( (too big)
I seem to have issues with imbedded pictures in my mail. Whatever picture i imbed in my mail people seem to receive it blown up (too big).
I am not having issues viewing it through desktop gold, but when I open it through webmail (mail.aol.com) using a browser, IT IS too big! haha. Please try to fix this through an update if possible. Much appreciated!After you embed the picture right-click on it and select Resize.
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It's much more than browsing help that I am contacting you about. 1. Browsing doesn't connect most of the time. 2. Your main page doesn’t ev
It's much more than browsing help that I am contacting you about.
1. Browsing doesn't connect most of the time.
2. Your main page doesn’t even load at times.
3. The stories don’t always match the story on the main page.
4. Email loads slowly or not at all. Many times I get a message to try again in five minutes because AOL cannot access your email.
5. When I go to any Web Site, that site’s web page is automatically added to my Address Book.
6. Some setting in email do not actually work at all, such as the…The AOL Desktop Gold recently received a new update to address several performance issues. To make sure that you have this new update installed, click on the Help button on the top right, and select “About AOL” from the drop-down menu. In case your revision number is lower than 11.0.2007, click on the Help button again and select “Check for updates”, and leave the software open for 10-15 minutes then close and re-open it (in order for the update to be installed in the background).
If you already have the latest revision and are still experiencing performance issues, please send us a crash report in order for our engineers to further investigate the issue. To do that, follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the… -
GET SOME REAL NEWS THAT DOES NOT COME FROM HOLLYWOOD.INTERNATION IS NOT ABOUT THE ROYALS. MIDDLE EAST . ASIA , CHINA GIVES US SOMETHING THAN
WE THE PEOPLE DESERVE UNBISSED NEWS REPORT FROM AROUND THE WORLD, NOT JUST THE UK AND HOLLYWOOD
YOU HAVE AN OPORTUINTY TO TO INCREASE FREEDOM OF SPEECH AND HUMAN AWARENESS. HOW ABOUT THE HUMAN TRAFFICING ISSUES AND WHAT IS BEING DONE. ANYTHING OTHER THAN THE CLOTHES OF LOOSE WOMAN WERE IN HOLLYWOOD. NO ONE CARES. I WILL KEEP WRITING TIL YOU MAKE SOME CHANGES THIRD TRY!!!!!! -
How do I block Politics, Government and Corruption from Welcome Page when signing-in to aol?
When it comes to freedom of choice, It would be nice for AOL to be recognized as the World Leader in Customer Satisfaction Rating for Providing Internet Service by empowering subscriber to regain control over their sign-in welcome page by providing additional categories to select as their default Welcome Screen when signing-on to AOL.
Our Nation has more positive and uplifting choses to learn, share and report than choosing to make a living off some people flaws, many are lacking and other people misery.
We must leave our loved-ones unprotected when they are not in our presence whether it is… -
I keep getting notices that my anti-virus has expired but CANNOT open anything showing my free benefits to fix the problem
Tell me how to get my FREE anti-virus. Keep getting notices my computer is not protected but when I click on them it takes me to where I can BUY McAfee. Cannot get my benefits page to open. Can't get ANYTHING to open to help me
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Resolution options
I cannot change the magnification! I need to decrease the view to be able to see ALL of the game I'm trying to play. I used to be able to hold the ctrl button down and use the mouse wheel to fit more in, but now it's USELESS! The aol Tech THAT I PAY FOR could only change the resolution on my WHOLE COMPUTER! This left me with tiny icons and print EVERYWHERE ELSE! When I was not satisfied, he closed chat and left me stranded with the awful "new" resolution. It took me a while to change…
To zoom in on a page you can use the keyboard combinations of “Ctrl” and "+ ". Also, you can click on Edit on the top left corner of the screen and select Zoom from the drop-down menu.
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Would like you to support ....trying to save pictures from Ancestry, but they are not saving correctly since getting aol gold.
Would like you to support ....trying to save pictures from Ancestry, but they are not saving correctly since getting aol gold.
In order to save a picture from the Ancestry.com web-site, click on the photo to expand it (if necessary) then right-click on it and select “Save image as…”. On the Save As window that comes up, select the location where you want to save the photo, and click Save on the bottom.
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Chat room ignore feature doesn't work!
I try to ignore someone who is in chat and I get an error stating I can't ignore myself. This piece of garbage software always has problems.
Before clicking on the Ignore button, first click on the user you want to ignore, from the list of people in the chat.
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News & Weather -Unable to edit city
On Welcome Screen, "News & Weather" keeps changing my city. This has happened many times in past, but I was able to edit with my zipcode to show correct city & delete wrong city showing.
Today there was another city, so when I tried to edit/change name with zipcode it's adding a duplicate of the wrong city. Also, unable to delete wrong cities! Unable to edit, add or delete. When I try to edit an "X" pops up near wrong city & disappears, so one cannot click to delete it. I have been able to change in the past, &…21st ranked -
Welcome Page
Remove the nudity and what happens in Hollywood with actors that try to outdo another with nudity display. It is repulsive and AOL needs to clean it up.
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Slow Response Loading Welcome Page and Changing Screen Names
The AOL tech on 7/2/20 sent a Bug report indicating my Welcome Screen and changing screen names were slow in responding. She said the issues were intermittent and said the issue was with my computer. Yes, on VERY FEW occasions, it is intermittent. BUT THAT IS A FALSE ANALYSIS.
As a 23-year paid member and before AOL Gold, I used an older PC and router and slower Internet speeds, and never had a slow running computer using AOL. So, why now? All other browsers work fine ALL OF THE TIME.
Although this AOL contact seems to find fault with…
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Stop the webpage from freezing up -- it wont move after enlarging the page
This had just started in the last 10 days. If you try to enlarge the screen page --IT FREEZES UP==LOCKS UP and you can't get out to the page
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Headline articles do not match clicked story
Come on AOL!! Your main headline articles don't match you story when clicked on. Example: Main headline "Guys trying to open locked gang safe get huge break", click on that title and it goes to: "Money Versed" 40 ways to make money without getting a real job.
A couple of headlines later: Main headline: "Ancient item leaves experts admitting they were wrong", click on that title and it goes to the same: "Money Versed" 40 ways to make money without getting a real job".
You also really need to ***** down on your editors and the reporters to "PROOF-READ"…Please try clearing the Browser Footprints and let us know if the issue persists:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Ads. on Welcome screen
I want to remove the adds that appear on the right hand corner of the welcome page or try to make it smaller so t doesn't over power the screen.
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I'm a USA Citizen and Don't Speak German. Why Does AOL Think I Do?
Every time I try to submit feedback on one of your many inane ads (which I should never receive because I'm a paying member), the responses appear in German. Why?
We want to look more into why your emails are not being received. I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
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Since updating to the latest version, I do NOT like having to grant you access to make changes to my computer every time I log on and off!!!
This feature was not in the previous version of AOL. Take it out of the latest version.
Right-Click on the AOL Desktop Gold shortcut, and select Properties, and from the Compatibility tab uncheck “Run this program as an administrator”.
If you still have issues call at 1-888-265-3733.
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AOL icon will no longer show on taskbar
It says it will show icon and notification when it next becomes active. But I am signed on so it IS active. I also restarted the computer but icon still won't show on taskbar. I believe this started with your last download. There is no longer a Report A Bug Service??
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Why did AOL Gold change my settings on my laptop?
When I download AOL Gold it changed my file type associations for .htm and .html to AOL Gold. I never authorized this. What other covert changes did you also do to my computer? I absolutely do not trust AOL at all. If AOL was trustworthy, they would have a delivered a quality product first time.
I’d like to have one of our Technical Support agents to look more into this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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reply button
When I try to forward or reply to my email - it causes my AOL desktop to freeze. This happens quite frequently - just in the past month it has happened several times.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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