AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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807 results found
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Every time I try to sign on I get the message that the software needed to sign on must be reloaded. Why was it erased at all?
When working off line w/Microsoft Word I keep getting a reminder that the software needed to sign-on to AOL needs to be added. Your pop-up message contaminated my Word data file and now I can't erase, close or access the file. Thanks a lot. I lost 1/2 hours work and now the file is inaccessible! It seems your software is erased every time I log off. Why? Why? I've been a loyal customer for over 25 years and you are on the verge of losing me.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I DO NOT WANT TO SEE THE NEWS EVERY TIME I LONG ON DURING THE DAY. THERE SHOULD BE AN OPTION TO SEE IT ONCE AUTOMATICALLY, WITH OPTIONS
IT'S OK TO SEE THE POP UP AUTOMATIC NEWS WHEN I FIRST LOG ON IN THE MORNING IN, BUT I DO NOT WANT TO HAVE TO GO THROUGH THE WELCOME SCREEN NEWS IF I AM OFF AND ON THE COMPUTER SEVERAL TIMES A DAY, JUST WANT TO CHECK AND RESPOND TO MY EMAIL ETC. THERE SHOULD BE AN OPTION ON HOW MANY TIMES A DAY I AM FORCED TO LOOK AT THE WELCOME NEWS SCREEN BEFORE I CAN ACCESS MY EMAIL ALL DAY LONG. AND I AM VERY SURE THERE ARE THOUSANDS LIKE ME WITH THE SAME THOUGHT. GET REAL…
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trying to clear cookies But does nothing when I click on clear footprints GOLD SUCKS
trying to clear cookies But does nothing when I click on clear footprints GOLD SUCKS
You don’t need to wait for a confirmation message, the Footprints will be cleared immediately.
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PROBLEMS SENDING MAIL
THIS IS OUTRAGEOUS.......HAVING PROBLEMS SENDING MAIL,CODE5016 !!!!!!!!!! TRY AGAIN IN 5 MINUTES & IN 5 MINUTES YOU STILL DON'T SEND THE MAIL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AOL GOLD IS THE MOST WORTHLESS "AOL" WE EVER HAD !!!!!!!!!!!!!!!!!!!!!!!!!!! YOU & YAHOO CAN GO TO **** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Issue happening for several weeks
Receiving error messages when trying to send emails from Desktop Gold.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL DESKTOP GOLD
I contacted AOL on 2/17 that i just purchased a new HP Windows 10
computer and a message keeps coming up
MY AOL SETTINGS ARE OUT-OF - DATE.
You suggested that I contact AOL Tech. which I did and they
reinstalled AOL Desktop Gold on 2/18.
Today I just received 2 messages on Desktop that
MY AOL SETTINGS ARE OUT-OF - DATE.
Please correct.The pop-up you are seeing is from a 3rd party email client on your computer, probably Windows Mail. The reason why it’s asking you to update the settings, is because your account was probably setup using an older/incorrect password, or the incoming/outgoing servers are using the incorrect ports.
In case you are not using Windows Mail, you can delete your email account from this application, by following the steps from the following Microsoft Support article: https://support.office.com/en-us/article/delete-an-email-account-from-mail-and-calendar-apps-dba65c49-648d-4d76-9f88-b7bc22a2cc3d
If you do want to use the Windows Mail app, we recommend following the steps from the article above to remove the account, and then re-add it by following the steps here: https://support.office.com/en-us/article/set-up-email-in-the-mail-app-for-windows-10-7ff79e8b-439b-4b47-8ff9-3f9a33166c60
Thank you.
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Lighten up on customers having to prove who they are to you!
Using a variety of online devices is NOT unusual and is NOT necessarily a security risk worthy of being challenged! At home I have a desktop AND a laptop. At work I use yet another computer. And my cell phone is yet another online device. So PLEASE don't make me run around to a second device just to prove to you that I'm ME!
If you continue to have login issues please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of Technical Support agents further investigate this.
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AOL Gold email needs to be remedied
When sending email and especially with attachments, frequently error messages appear and instruct to try again later. This rarely happened with previous versions of AOL. The new "Gold" should not have been rolled out until it was better prepared
I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Boredom Therapy
clean up that site. Too many ads, too many 'jumps' when trying to get to the "next" short part of the story - gets to where one needs a therapist to try to read some of the things you present. They COULD be enjoyable, I consider them mind warping.
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GOLD FORUM
your closing of topics as duplicates when they are not + merging non related topics is doing nothing to repair multiple problems with gold - time to start listening to your paid subscribers + try to cure problems rather then censure them from public -
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window in "Write" email no longer is functioning as it should
The "write" window's text (at my normal size: Tahoma 12pt is no longer readable. the text is tiny and so is the preassigned text in the write window itself and nothing the AOL remote technician has been able to help. She wanted me to change the size/resolution of my computer screen, but I do not want to -- because it is at it's recommended settings
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McAfee not user friendly
I am enrolled in McAfee Security as provided via AOL Gold. I am not very happy with McAfee. When I initiate a scan of my computer, the app runs for hours with out any indication of what it is doing, finding or how far along it is on the completion of the scan. The old Super Antivirus Spyware was a much more user friendly and informative app.
I’d like to have one of our Technical Support agents investigate this. Please call us at 1-800-827-6364.
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Apparently
My OLD AOL desktop program would automatically disconnect from the braodband if the computer was silent for 10 minutes. AOL Gold does NOT do this. If I forget to sign out, it comtinues to be connected and use my broadband minutes for hours and hours or even days and days. Very VERY very frustrating. We need this to re reinstated into the Gold desktop.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.”
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Why am I getting mail from friends in which the words are not words, but are gibberish symbols?? Twice in 24 hours. I CARE about
Why am I getting mail from friends in which words are not words but are gibberish symbols?? They did NOT send them that way, and I have no idea what they wished to say in the email. This is true on the computer, the phone, the notebook, anyplace there is AOL. EGAD, how incompetent can you be??? Reading WORDS is the point of email!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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WHY CAN'T I SEND TO MYSELF ON ANOTHER BROWSER ????? ALSO WHY AM I GETTING A NOTICE TO TRY GOLD FREE *** WHEN I'M ALREADY PAYING YOU FOR SOM
ALREADY PAYING & GETTING NOTICE TO GET FREE GOLD FOR A MONTH, JUST LIKE WE DID A YEAR AGO OR YOU WILL SHUT US DOWN.????? WHAT IS GOING ON ????
FREE BLUE WORKS *** LET US USE IT *** BECAUSE IT WORKS *** THIS WE PAY FOR & DOES NOT WORK ***
If you received a Final Notice email to upgrade to AOL Desktop Gold, it means that you tried to sign into (probably inadvertently) the old AOL Desktop in the past few weeks. Since you already have the AOL Desktop Gold installed on your computer, you can ignore the Final Notice email.
Please import the saved data from the old software into AOL Desktop Gold. Please follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
If the problem isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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FIX IT!
There I am already signed on using gold when all of a sudden I hear, "Goodbye", and the message "Error retrieving Account Info Please Try Again." pops up! You had my account information that's why i was signed on...how the .............did you lose and kick me off? I know, I know, you'll merge this with other stuff. instead of doing that all the time, try fixing why it happens and when you do fix something,, yea right, how about you let us know if that isn't too much trouble. $17+ a month for aggravation! Going to stop very shortly and…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Since the last update I can no longer bring up the Stop $ Shop weekly circular
Since your last update I can noi longer bring up the Stop&Shop weekly circular. The URL opens to a dead Stop&Shop page with no access to the circular. I cleared my browser and signed off and on again. My neighbor is having the same problem on her computer. I called Stop&Shop. There is no problem at their end.
https://stopandshop.com/coupons-weekly-circular/weekly-circular/?store_code=0505
Hi there, we just released an update that will fix this issue. Please open your AOL Desktop Gold and sign in, then click on Help and select Check for Updates. Wait 5-10 minutes, then close and re-open AOL Desktop Gold.
To make sure the update was installed, go to Help – “About AOL” and make sure you have the 11.0.1732 revision.
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Unable to add multiple email addresses
When I try to add multiple contacts into the " To" line the line moves in the content box after typing 2 contacts, and then i need to click again on the " to" line and type in another contacts, then the bar moves again
Hi there! We are sorry about the issue that you are encountering. Our suggestion would be to access our help site on: https://help.aol.com/ where you can get in touch with us by tapping on the "Contact Us" button.
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Mail problems and This Feedback method and total lack of easy support SUCKS!!!!
Since downloading AOL Gold when I had to reset my computer, it does't work right. Sometimes Sent or New mail doesn't show for hours!! Very frustrated!!! And now I have to sign in when I'm already signed in??? Really?!!! And forcing me to sign in on a Voice thingy sucks too. I've been with you since the 80's and am about to stop... what happened to "service"????
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IN THE KNOIW
Get RID of IN THE KNOW. If you try to watch it and you come in at the middle of a topic there is no way to repeat it. Also the screens are so fast you can write down a recipe or anything.
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