AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
- or
799 results found
-
AOL DESKTOP GOLD
I contacted AOL on 2/17 that i just purchased a new HP Windows 10
computer and a message keeps coming up
MY AOL SETTINGS ARE OUT-OF - DATE.
You suggested that I contact AOL Tech. which I did and they
reinstalled AOL Desktop Gold on 2/18.
Today I just received 2 messages on Desktop that
MY AOL SETTINGS ARE OUT-OF - DATE.
Please correct.The pop-up you are seeing is from a 3rd party email client on your computer, probably Windows Mail. The reason why it’s asking you to update the settings, is because your account was probably setup using an older/incorrect password, or the incoming/outgoing servers are using the incorrect ports.
In case you are not using Windows Mail, you can delete your email account from this application, by following the steps from the following Microsoft Support article: https://support.office.com/en-us/article/delete-an-email-account-from-mail-and-calendar-apps-dba65c49-648d-4d76-9f88-b7bc22a2cc3d
If you do want to use the Windows Mail app, we recommend following the steps from the article above to remove the account, and then re-add it by following the steps here: https://support.office.com/en-us/article/set-up-email-in-the-mail-app-for-windows-10-7ff79e8b-439b-4b47-8ff9-3f9a33166c60
Thank you.
-
Lighten up on customers having to prove who they are to you!
Using a variety of online devices is NOT unusual and is NOT necessarily a security risk worthy of being challenged! At home I have a desktop AND a laptop. At work I use yet another computer. And my cell phone is yet another online device. So PLEASE don't make me run around to a second device just to prove to you that I'm ME!
If you continue to have login issues please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of Technical Support agents further investigate this.
-
AOL Gold is Terrible need a new browser. inbox not necessary. cursor cannot open anything sometimes.my2018 emails disappear at times
why do you need inbox , new and old mail. inbox is redundant. liked the old way. my cursor at times cannot open anything and then i have to reboot or restart my computer every time. my 2018 messages disappear at times and then reappear at another time. Lower my price. I am paying for a inferior product. Like the old browser that was replace with Gold
-
using aol gold on a desktop computer windows 11. When I open aol gold and then go to read mail ..I get a half screen display of my inbox. I
update aol gold to automatically display full sized screen when opening read mail or the news. Have to hit expand screen each time I view emails or news window
-
Write mail area is the wrong size! Doesn't match "open" box size!
The new "write mail" area fir ab email composed is the wrong size! After composing a professional letter in the new area allowed, the person who opens the email finds large gaps between words in the email's sentences, because the box they open mail in doesn't match the size of the box it was written in! This causes the mail to auto-adjust leaving large gaps between words. This wastes my time trying to figure out how to size an email that won't have gaps and look unprofessional when it is opened. This did not happen with the old program.…
-
I don't like AOL Gold making my hard drive run 100% of the time I'm using AOL. Please stop that!
I have 3 different computers, and on all of them whenever I'm using AOL Gold my hard drive runs 100% of the time. The hard drives running 100% of the time when using AOL Gold needs to stop!!!
I would like to have an expert technician investigate this. Please give us a call at 1-888-265-3733.
-
Unable to add multiple email addresses
When I try to add multiple contacts into the " To" line the line moves in the content box after typing 2 contacts, and then i need to click again on the " to" line and type in another contacts, then the bar moves again
Hi there! We are sorry about the issue that you are encountering. Our suggestion would be to access our help site on: https://help.aol.com/ where you can get in touch with us by tapping on the "Contact Us" button.
-
PROBLEMS SENDING MAIL
THIS IS OUTRAGEOUS.......HAVING PROBLEMS SENDING MAIL,CODE5016 !!!!!!!!!! TRY AGAIN IN 5 MINUTES & IN 5 MINUTES YOU STILL DON'T SEND THE MAIL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AOL GOLD IS THE MOST WORTHLESS "AOL" WE EVER HAD !!!!!!!!!!!!!!!!!!!!!!!!!!! YOU & YAHOO CAN GO TO **** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Boredom Therapy
clean up that site. Too many ads, too many 'jumps' when trying to get to the "next" short part of the story - gets to where one needs a therapist to try to read some of the things you present. They COULD be enjoyable, I consider them mind warping.
-
Apparently
My OLD AOL desktop program would automatically disconnect from the braodband if the computer was silent for 10 minutes. AOL Gold does NOT do this. If I forget to sign out, it comtinues to be connected and use my broadband minutes for hours and hours or even days and days. Very VERY very frustrating. We need this to re reinstated into the Gold desktop.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.”
-
Why am I getting mail from friends in which the words are not words, but are gibberish symbols?? Twice in 24 hours. I CARE about
Why am I getting mail from friends in which words are not words but are gibberish symbols?? They did NOT send them that way, and I have no idea what they wished to say in the email. This is true on the computer, the phone, the notebook, anyplace there is AOL. EGAD, how incompetent can you be??? Reading WORDS is the point of email!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
Issue happening for several weeks
Receiving error messages when trying to send emails from Desktop Gold.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
AOL Desktop Gold - Display Compatibility
AOL desktop gold is not displaying the email items and icon correctly on my computer. Whenever I hover over the email items it keeps on zooming and looks distorted. Icons are also missing when I hover over them. Tried to open this on safe mode and the distortion stopped happening but when I went back to normal mode this still keeps happening. I hope anybody can do something about this.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Dont like AOL Gold.....
i have 3 computers that has AOL 9.8.2 and now i get a message that i cant login into the 9.8.2 anymore and that you are discontinuing that software. i have 1 computer using AOL Gold and have never liked it. i have been a customer for about 16 years and never missed a payment over those years and now you just discontinue me from 9.8.2. i will probably quit AOL since i cant use what i want and what i have paid for all these years!!
-
How about getting the bugs out of it?
One of many bugs in AOL Gold is emails I write and try to save to the Drafts folder take a minute or more to arrive there, and even when they finally do, they don't close, even if I then send the email. Instead, the Buttons to Send or Save as a draft buttons become active again, allowing me to save the email in the Drafts folder AGAIN. Meanwhile, the email I just sent, or thought I did, and which had disappeared from the Drafts folder, reappears, so that I will have TWO copies of the same email in the…
We are unable to replicate this issue and we would like to have an expert dig more into this. Please call 1-888-265-3733.
-
FIX IT!
There I am already signed on using gold when all of a sudden I hear, "Goodbye", and the message "Error retrieving Account Info Please Try Again." pops up! You had my account information that's why i was signed on...how the .............did you lose and kick me off? I know, I know, you'll merge this with other stuff. instead of doing that all the time, try fixing why it happens and when you do fix something,, yea right, how about you let us know if that isn't too much trouble. $17+ a month for aggravation! Going to stop very shortly and…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Since the last update I can no longer bring up the Stop $ Shop weekly circular
Since your last update I can noi longer bring up the Stop&Shop weekly circular. The URL opens to a dead Stop&Shop page with no access to the circular. I cleared my browser and signed off and on again. My neighbor is having the same problem on her computer. I called Stop&Shop. There is no problem at their end.
https://stopandshop.com/coupons-weekly-circular/weekly-circular/?store_code=0505
Hi there, we just released an update that will fix this issue. Please open your AOL Desktop Gold and sign in, then click on Help and select Check for Updates. Wait 5-10 minutes, then close and re-open AOL Desktop Gold.
To make sure the update was installed, go to Help – “About AOL” and make sure you have the 11.0.1732 revision.
-
Stop the virus links which are appearing under the news articles. There is one today under the story about the diver finding the skeletons.
stop the virus links appearing under the news stories. There is another one today under the story about the diver finding skeletons in the river. It is the one on the left with the photo of the plastic surgery gone wrong on the female celebrity. If you click on it, it says your computer has a virus, and you must send in (ransom) or they will run up a bill.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
-
adg
It seems that often when aol comes up with a "new" plan/idea like two years ago when you rearranged MY favorites, they were forever messed up and I was unable to use them as I had previously. This time you altered MY emails and I needed tech support to be able to use the mail. PLEASE STOP tinkering with my personal computer items. It is unwanted and upsetting
-
End aol software manually
A way to end the aol software manually is to use the windows task manager by either pressing ctrl, shift and esc or going to the start button and typing taskmgr.
When the task manager appears, on the applications tab, you can end the aol software by clicking on end task or go to the processes tab, click on the aoldesktop.exe, right click, and left click on end process, and click on yes to confirm.
Two reasons for doing this.
1) If the software just isn't playing nice with you and freezes
or
2) If the software takes over 3…
- Don't see your idea?