AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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799 results found
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Ads on Welcome page from things I have searched for Christmas
I have a major complaint, this has been going on for such a long time, but I have just about had it with ads hitting me in the face constantly, even when I was paying for your most expensive membership. On the Welcome page over to the right hand side, it constantly is showing me things I have searched, I know what I have searched, I dont need to be reminded, but this is the problem, we all have 7 email addresses on our accts, so I have one and my husband has another. This is the issue, I was…
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Stupid page jump....
Why is the **** do you have your page jump when I'm trying to read one of your storied..You're just itching to lose customers....RIGHT;.;Fire the idiot that came up with that.....
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Because i know that AOL is trying to neutral in there reporting
www.foxnews.com/us/2016/03/30/dad-turns-grief-from-sons-death-into-quest-to-tabulate-toll-illegal-drivers.html
Just thought you might look at the other side for once.
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You want to improve "gold"? Start over cause it ain't working
What has happened. Now when I sigh on, there is NO option for a screen name and when I tried to open an email, it took over 6 minutes and it still was not open. I gave up trying after that. You "fix" one thing and break 5 others.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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Getting blue bar when trying to correct words that deletes the following words
When I'm typing and make a mistake, I go back to correct it and I get a BLUE bar, that deletes letters on the next word. I have to change positions, correct the misspelling and then put it back in place. That happens with no warning. And it happens, no all the time, but a lot of times.
In order to disable the overtype mode, press the Insert key on your keyboard, then you can please the cursor behind the word you want to delete.
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WHY CAN'T I DELETE A MAIL I JUST READ FROM BOTTOM OF LETTER AS *** BEFORE *** ??? ARE YOU GOING TO TELL ME NOW I HAVE TO CLOSE FROM READI
WHY CAN'T I DELETE A MAIL I JUST READ FROM BOTTOM OF LETTER AS *** BEFORE *** ???
ARE YOU GOING TO TELL ME NOW I HAVE TO CLOSE FROM READING & THEN DO FROM THE MAILBOX WHERE ALL LETTERS ARE LISTED TO READ.??? CAUSING ME TO LOSE MORE TIME TO DO THIS ????
WHAT KIND OF ******** IS THIS. ????
NOW YOU WENT & MADE A SPECIAL **** COMPLAINT PAGE *** WHICH YOU SHOULD *** SEND *** TO EVERYONE **** SO THEY KNOW ALL **** THAT PEOPLE ARE SAYING *** ABOUT YOUR GREAT GOLD **** *** THAT DOES NOT…
Once you read an email and you wish to delete it simply click on the “Delete” button on the bottom of the screen.
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AOL – AUG. 2018 – PROBLEMOS too much!!!
AOL – AUG. 2018 – PROBLEMOS
The status disappear on ******@aol.com
The status on *******was ok and after a few days appears this message: “Not available…”
Cannot keep pinned the AOL task bar
Waiting too much time to open AOL Gold
Cannot copy and paste sometimes links from the Internet; However, there are no problems with Mozilla or Google
Cannot copy from Microsoft word to the e-mail box
Cannot copy news from the Israeli website to the e-mail box
AOL is asking too many times for verifications, as long I setup already with AOL technicians…
After opening a website, AOL…
Unfortunately, the option to check the status of a sent mail is no longer available.
I’d like to have one of our Technical Support agents investigate the issues you are experiencing with the software. Please call our AOL Desktop Gold team at 1-888-265-3733.
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AOL telephone numbers
I am very confused about what phone numbers I should use. I have been using a VIP tel. number with my VIP number but it doesn’t work. What shall I do with my number? Do I keep it?
I have a number for tech support and billing.
For Assist I have these numbers:
1-800/361-5440 Assist.*
1-844/209-7254 ”
1-855/221-0416 “
1-844/218-2840 “
AOL 1-800/827-6364 Tech support and billing
1-855/265-8477 VIP tel no. which the voice mail forwards me to then it says (“This number is experiencing technical difficulties Try again later”.) for quite some time now but calling later doesn’t help…Hi there, these are the phone numbers for the AOL support channels:
AOL Billing/Tech Support 1-800-827-6364
AOL Desktop Gold Support 1-888-265-3733
Assist by AOL 855-845-8255
AOL VIP 1-855-265-8477
Regarding the double spacing in emails, this might be a result of using a certain Font type or size. You can adjust the Font type or size in order to reduce the spacing.
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can't delete folders in "READ"
Good Morning,
I've been trying to delete some folders under "My Mail Folders" .. The error message says either error code EC-4001 or it asks if I want to delete the folder and I say YES but it doesn't delete
This has been going on for a while
Thanks
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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password save
AOL gold does not prompt me to save usernames and passwords, even though I have selected that function. I do not know how to fix this. I am trying to do it on my Craigslist account. Google chrome saves the username and password. Because of the ease of going to websites on Chrome, I have to have 2 browsers open all the time.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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The Playtika spinning/flashing icon is intolerably distracting and annoying. There is no way to get rid of it while checking email. As I
The Playtika spinning/flashing icon is intolerably distracting and annoying. There is no way to get rid of it while checking email.
As I mentioned previously, I believe you are at risk for litigation if someone with epilepsy has a seizure related to this inappropriate ad when trying to view their email. If you don't respond, I will be forced to contact the Federal Communications Commission about this problem.
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Continue & Expand the Romanian Tec Support Center
- I opened up AOL this morning and found that AOL 9.8 was no longer available to use. Although I had uploaded AOL Gold I did not like it preferring my 9.8 and continue to pay you for my service. I was given no notice of the change or options to retain the old verson. That was rude.
- What I disliked about AOL Gold is that I was not able send emails to groups. I called the number on the screen and a very nice agent in Romania? Assisted me in transferring the needed groups into my 2nd Aol Gold computer…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Unfortunately, groups you have saved in the old software cannot be transferred to AOL Gold. That is why you have been told that you have to manually re-enter them in the new software. We hope to improve this experience for you.
We built the AOL Desktop Gold from the ground up with the speed and reliability of the latest technology. We are updating it every 2 weeks, please continue to send us feedback of what features you would like to see implemented.
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Yet another problem. I am trying to save a group in my Address Book.
Most of the time it does not save, and on the rare occasions it does save, it is not complete. Why???
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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FIX THIS THING!!!
I don't know how many times I have gone to the SENT mail in the dropdown and clicked it and have lost the connection to AOL.Go ahead and do your regular fix, just merge this with something else and forget about it. AOL has really gone down hill lately. Are you trying to fix things that aren't broken?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Having a problem when accessing portfolio.
Having a problem when accessing portfolio. When trying to access my own portfolio I am routed to other person's portfolio. I would have to reenter my portfolio numerous time before getting to my own portfolio. I already called tech support, no known issue found. Please refer to case - 05648744. This is urgent. Thanks!
Unfortunately, this does not sound like something we can help with through this forum, however, we do have several different options for you to contact a Technical Support agent who would be glad to assist you. Please reach out to them through one of these methods:
- By Email at aolfinance-support@sigfig.com
- By Phone at 1-(855) 267-6269 (8am to 8pm EST, Mon-Fri only). -
One of the reasons I had signed into my welcome was because I enjoyed being a commenter...but AOL YOU ARE GETTING BORING AND I like to comme
I believe THE IDEA is no good...I like the way it was...signed in, comment send it off...it was interesting...AOL it ain't broke so DON'T FIX IT..maybe that is why the younger generation lost interest....trying to get my son back but no good...get me and all into this welcome and let us be...
thank you victoria cipullo -
Photos and text from Word documents don't paste into email message.
Unlike AOL 9.8.2, photos/ graphics/ text from Word Documents don't paste into email message box.
Very frustrating in trying to communicate in a professional way.
AOL 9.8.2 allowed pasting of many photos and graphics, as well as large amounts of text---almost like a newsletter publishing software.
AOL Gold is just not sufficiently professional to give a good impression.Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
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Search in mail folders not working right
When I enter a set of letters such as "abc" or "cde" in userid "abcdefg@xyz.com" or the "abc" in the subject "this Labcoat", That email WILL BE FOUND and highlighted..
BUT, when trying to find "Un" or "know" in "UnknownSendfer@UnknownDomain , These are NEVER Found
Nor will the seach for "know' in subject line with "do you know" on one of those "unknown..." sender emailsThe search acts as if the blind copy emails ( Unknownsender ) don't exist.
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