793 results found

1. can't delete folders in "READ"

   Good Morning,

   I've been trying to delete some folders under "My Mail Folders" .. The error message says either error code EC-4001 or it asks if I want to delete the folder and I say YES but it doesn't delete

   This has been going on for a while

   Thanks

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Mail  ·  Delete…  ·  Admin →
   Support Request  ·  AdminAOL Product Support (Admin, AOL) responded

   Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!

2. Ads on Welcome page from things I have searched for Christmas

   I have a major complaint, this has been going on for such a long time, but I have just about had it with ads hitting me in the face constantly, even when I was paying for your most expensive membership. On the Welcome page over to the right hand side, it constantly is showing me things I have searched, I know what I have searched, I dont need to be reminded, but this is the problem, we all have 7 email addresses on our accts, so I have one and my husband has another. This is the issue, I was searching and ordering things for him for Christmas yesterday, and walked into his room to see if he needed anything, only to see on his Welcome page, everything I was searching and ordered on his page, he said, wow, that is really some nice stuff you are getting me for Christmas. He can see everything I was searching for for him, you can imagine how mad I was when I saw this. I wanted it to be a surprise, as everyone does, this has got to stop. I checked out our other email address on the same acct on aol, and guess what, it showed up one each of them too, so if I had kids and was shopping for them, they could see everything I was looking at. How do I stop this, this is just not right, and I am sure this affects everyone on AOL. All the websites I searched, if this can not be stopped I will no longer be buying anything from anyone on line again, I will go back to shopping at the physical stores, it was alot more fun anyway, I just can not believe you people would be doing this to all of us, our searches dont need to be plastered all over our Welcome page, we know what we were searching for and if we really want it, we know where to go to buy it, instead of plastering it all over my page and my husbands, now he knows the watch and ring I was ordering for him, and some golfing items, etc. you spoil all the fun of buying things privately on line. I do not ever buy anything from any ads that are plastered all over my computer anyway, so its ridiculous that you do this. Not to mention I go to read a story, and have to constantly click next to the next sentence, and each time I am hit with so many ads I can not even see the article, so I have stopped reading all of them, I can go onto MSN and read the article with out all the ads thrown at me. This is exactly why I reduces my subscription from the most expensive one you had, down to the cheapest, because all I was getting was thousands of ads thrown in my face every single day, so why pay for the most expensive when it does not reduce the amount of ads thrown at us each day. Please stop plastering our shopping searches all over the Welcome page, you want your spouse or kids to see what you are getting them for Christmas months before.....I dont think so. I am angry, and I bet alot of other people out there are too. I have had this account for over 20 years along with and MSN acct for over 20 years, most people are going to the free sites, cause why pay for getting nothing but ads thrown in your face constantly, this is why you have been losing so many customers over the years, we are so tired of it, and this was the straw that broke the camels back. STOP THE PLASTERING OF OUR SEARCHES ON THE WELCOME PAGE, PLEASE!!! I am sure nothing will get done about it, but I had to make a complaint about it.

   I have a major complaint, this has been going on for such a long time, but I have just about had it with ads hitting me in the face constantly, even when I was paying for your most expensive membership. On the Welcome page over to the right hand side, it constantly is showing me things I have searched, I know what I have searched, I dont need to be reminded, but this is the problem, we all have 7 email addresses on our accts, so I have one and my husband has another. This is the issue, I was… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Welcome  ·  Delete…  ·  Admin →

3. The adds take up almost the entire screen !!!!, forget trying to read an article
   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

4. WHY CAN'T I DELETE A MAIL I JUST READ FROM BOTTOM OF LETTER AS *** BEFORE *** ??? ARE YOU GOING TO TELL ME NOW I HAVE TO CLOSE FROM READI

   WHY CAN'T I DELETE A MAIL I JUST READ FROM BOTTOM OF LETTER AS *** BEFORE *** ???

   ARE YOU GOING TO TELL ME NOW I HAVE TO CLOSE FROM READING & THEN DO FROM THE MAILBOX WHERE ALL LETTERS ARE LISTED TO READ.??? CAUSING ME TO LOSE MORE TIME TO DO THIS ????

   WHAT KIND OF ******** IS THIS. ????

   NOW YOU WENT & MADE A SPECIAL **** COMPLAINT PAGE *** WHICH YOU SHOULD *** SEND *** TO EVERYONE **** SO THEY KNOW ALL **** THAT PEOPLE ARE SAYING *** ABOUT YOUR GREAT GOLD **** *** THAT DOES NOT WORK *** NO MATTER HOW HARD YOU TRY TO MAKE IT WORK, IT ****:::: GO BACK TO 9.8 BLUE & MAKE IT ** FREE **** AS IT WAS BEFORE !!!!

   WE NOW *** PAY *** FOR **** THAT *** DOES NOT *** WORK ***

   FIX IT FIX IT FIX IT FIT IT *** IT'S BEEN FAR TOO LONG *** AND WE HEAR THE SAME **** FROM YOU ***

   *** WE ARE LISTENING TO YOU *** AND ARE WORKING ON IT ***

   7 TO 8 MONTHS LATER --- NOTHING IS WORKING RIGHT ???? WHY ????

   IF YOU ARE REALLY LISTENING FIX IT *** EITHER **** OR *** GET OFF THE POT ***

   WHY CAN'T I DELETE A MAIL I JUST READ FROM BOTTOM OF LETTER AS *** BEFORE *** ???

   ARE YOU GOING TO TELL ME NOW I HAVE TO CLOSE FROM READING & THEN DO FROM THE MAILBOX WHERE ALL LETTERS ARE LISTED TO READ.??? CAUSING ME TO LOSE MORE TIME TO DO THIS ????

   WHAT KIND OF ******** IS THIS. ????

   NOW YOU WENT & MADE A SPECIAL **** COMPLAINT PAGE *** WHICH YOU SHOULD *** SEND *** TO EVERYONE **** SO THEY KNOW ALL **** THAT PEOPLE ARE SAYING *** ABOUT YOUR GREAT GOLD **** *** THAT DOES NOT… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Once you read an email and you wish to delete it simply click on the “Delete” button on the bottom of the screen.

5. Having a problem when accessing portfolio.

   Having a problem when accessing portfolio. When trying to access my own portfolio I am routed to other person's portfolio. I would have to reenter my portfolio numerous time before getting to my own portfolio. I already called tech support, no known issue found. Please refer to case - 05648744. This is urgent. Thanks!

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Unfortunately, this does not sound like something we can help with through this forum, however, we do have several different options for you to contact a Technical Support agent who would be glad to assist you. Please reach out to them through one of these methods:

   - By Email at aolfinance-support@sigfig.com
   - By Phone at 1-(855) 267-6269 (8am to 8pm EST, Mon-Fri only).

6. Yet another problem. I am trying to save a group in my Address Book.

   Most of the time it does not save, and on the rare occasions it does save, it is not complete. Why???

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

7. You want to improve "gold"? Start over cause it ain't working

   What has happened. Now when I sigh on, there is NO option for a screen name and when I tried to open an email, it took over 6 minutes and it still was not open. I gave up trying after that. You "fix" one thing and break 5 others.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.

8. FIX THIS THING!!!

   I don't know how many times I have gone to the SENT mail in the dropdown and clicked it and have lost the connection to AOL.Go ahead and do your regular fix, just merge this with something else and forget about it. AOL has really gone down hill lately. Are you trying to fix things that aren't broken?

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

9. The Playtika spinning/flashing icon is intolerably distracting and annoying. There is no way to get rid of it while checking email. As I

   The Playtika spinning/flashing icon is intolerably distracting and annoying. There is no way to get rid of it while checking email.

   As I mentioned previously, I believe you are at risk for litigation if someone with epilepsy has a seizure related to this inappropriate ad when trying to view their email. If you don't respond, I will be forced to contact the Federal Communications Commission about this problem.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Browser  ·  Delete…  ·  Admin →

10. One of the reasons I had signed into my welcome was because I enjoyed being a commenter...but AOL YOU ARE GETTING BORING AND I like to comme

    I believe THE IDEA is no good...I like the way it was...signed in, comment send it off...it was interesting...AOL it ain't broke so DON'T FIX IT..maybe that is why the younger generation lost interest....trying to get my son back but no good...get me and all into this welcome and let us be...
    thank you victoria cipullo

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Welcome  ·  Delete…  ·  Admin →

11. password save

    AOL gold does not prompt me to save usernames and passwords, even though I have selected that function. I do not know how to fix this. I am trying to do it on my Craigslist account. Google chrome saves the username and password. Because of the ease of going to websites on Chrome, I have to have 2 browsers open all the time.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Please give us a call at 1-800-827-6364 and one of our technician will assist.

12. Photos and text from Word documents don't paste into email message.

    Unlike AOL 9.8.2, photos/ graphics/ text from Word Documents don't paste into email message box.
    
    Very frustrating in trying to communicate in a professional way.
    
    AOL 9.8.2 allowed pasting of many photos and graphics, as well as large amounts of text---almost like a newsletter publishing software.
    
    AOL Gold is just not sufficiently professional to give a good impression.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

13. Continue & Expand the Romanian Tec Support Center

    1. I opened up AOL this morning and found that AOL 9.8 was no longer available to use. Although I had uploaded AOL Gold I did not like it preferring my 9.8 and continue to pay you for my service. I was given no notice of the change or options to retain the old verson. That was rude.
    2. What I disliked about AOL Gold is that I was not able send emails to groups. I called the number on the screen and a very nice agent in Romania? Assisted me in transferring the needed groups into my 2nd Aol Gold computer that utilized Windows 10. I thought things were salt so we hung up. But the same problem persisted when I tried to send an email to a group of 7 people. It would not load the addresses into my cc: or bcc: and then AOL Gold crashes I called the helpline again and was connected to the Philippine technical assistance office, I am in Hawaii, . So talking to the Philippines is not unexpected. I Explained the problem to the technical assistant on the phone who took over looked into my address book and saw that some of the entries had (emailaddress) parenthesis around email address. He studiously retyped each of the addresses without the parenthesis back into the AOL contact under the group. I was then able to send this email out to our Board of Directors. Which superficially solve the problem.

    3. Your technical support person told me that all I needed to go into my group settings and replaced all of my contacts that had parenthesis.

    4. I have been with AOL for more than 20 years and run a nonprofit organization having over 6000 email addresses in my address book, sometimes when I enter a contact it winds up with a parenthesis around it other times it does not I have no idea why as I do not enter it with a parenthesis. As a rough estimate I probably have 2000 email addresses with princesses around them. Your tech informed me that I must reenter all of them if I expected the address book to work. I informed him that that was not physically possible and everything worked fine for 20 years up until this morning. I was informed by him that if I want my email addresses to work that's what I needed to do. I asked to speak to a another check for a different opinion and he wanted to know what tech I wanted to speak with what was the tech's name and I said I wanted to speak with another tech and he said well I need to know who you want to speak with. I explained to him that I have been referred to other texts in the past when calling for technical support. He insisted that there was no one else that could offer me anything else or any other solution.
       
       we both agreed that this was not his fault, that he didn't write the program and neither of us were rude. I asked to speak to whoever was his boss and he referred me to his manager after entering notes of our exchange into his system. I spoke with the manager who had reviewed the notes and said that there was no other support available. That I had entered these email addresses into my address book and therefore why should I expect AOL technical support to make corrections for something I had done. He explained that if I was a Verizon customer and I had a problem with my contact list on the phone why should I expect Verizon to fix it after all I enter the context into the phone. I explained to him that I had accumulated an email list of contacts over a 20 year. That were the foundation for our business, that I paid AOL for their services monthly and entered my contacts into the structure that AOL had devised. He said there was nothing to do except for me to hand reenter all of my contacts. I feel like AOL has driven a truck through the window of my business crippling 20 years of work and just walked away. The attitude at this call center was that this is my problem not there's, why are you continuing bothering to us when we've already told you what you can do we don't care how hard it is there is no one else you can talk to, It's not our problem it's yours.. Brian ***** *****@aol.com *--**

    1. I opened up AOL this morning and found that AOL 9.8 was no longer available to use. Although I had uploaded AOL Gold I did not like it preferring my 9.8 and continue to pay you for my service. I was given no notice of the change or options to retain the old verson. That was rude.
    2. What I disliked about AOL Gold is that I was not able send emails to groups. I called the number on the screen and a very nice agent in Romania? Assisted me in transferring the needed groups into my 2nd Aol Gold computer… more
    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    Unfortunately, groups you have saved in the old software cannot be transferred to AOL Gold. That is why you have been told that you have to manually re-enter them in the new software. We hope to improve this experience for you.

    We built the AOL Desktop Gold from the ground up with the speed and reliability of the latest technology. We are updating it every 2 weeks, please continue to send us feedback of what features you would like to see implemented.

14. Search in mail folders not working right

    When I enter a set of letters such as "abc" or "cde" in userid "abcdefg@xyz.com" or the "abc" in the subject "this Labcoat", That email WILL BE FOUND and highlighted..

    BUT, when trying to find "Un" or "know" in "UnknownSendfer@UnknownDomain , These are NEVER Found
    Nor will the seach for "know' in subject line with "do you know" on one of those "unknown..." sender emails

    The search acts as if the blind copy emails ( Unknownsender ) don't exist.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  4 comments  ·  Delete…  ·  Admin →

15. AOL Desktop Gold not displaying emails

    Hi AOL Support

    I have a user trying to use AOL Desktop Gold from behind an enterprise grade firewall. I need to know the specific ports this program uses to. I reinstalled Flash, DotNET, Browser updates and the AOL Desktop Gold Program but the program still does not display emails. I called tech support an spoke with Gabriel and he could not answer this question and said this was the only way I would be able to get this information. How does your technical support group not have access to this type of information?

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    This doesn’t seem to be a connection issue. Please reach back to our AOL Desktop Gold team at 1-888-265-3733 for additional troubleshooting.

16. Dump the Favorites "upgrade"

    Prior to AOL Gold the Favorites button was easy to use. Since the "upgrade" trying to locate a favorite results in frustration. It is extremely hard to locate what one is looking for as once a sub-folder is opened it stays open until manually closed - and, opening a sub-folder takes you back to the top of the list and you have to search once again for where it is in the list. Dump this "upgrade" and go reinstall the code for the old Favorites.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Favorites  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for your feedback, we will share this with the product team.

    In order to easily find your Favorite Places, you can search for them using the Quick Find box at the top of the Favorites window.

17. I am trying to find the web site "Revolver News", how can I do that?
    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Search  ·  Delete…  ·  Admin →

18. AOL gold is junk we need a newer version, this version will not start up until 15-20 tries.

    AOL gold isn't working properly and never has I have to click on the icon 15-20 times before it will respond. I have had sever people from tec. support trying to resolve the problem, but as of today it still will not load up until I keep clicking on the icon. This is so frustrating fo a member to pay for service and feel like we are being ignored when so many people have complained to AOL. I may have to leave AOL and I have been with you for around 15 years.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with this issue, please call us at 1-888-265-3733.

    Thank you.

19. More complaints about this horrendous Desktop Gold "upgrade".....

    Folks, besides the feedback I've already given you on this horrendous Desktop Gold "upgrade", I have more bones to pick with you. Why on earth does mail now have a confusing "inbox" tab that was never there before? You have a "new" tab, an "old" tab, and a "sent" tab. What on earth is the "inbox" tab for? You can see the new, old, and sent mails with the other three tabs. What on earth does the "inbox" tab do that's not already covered by the other three? One more thing - when I leave the computer and come back, the number shown on the little mailbox on the top (telling me how many new emails I have waiting) is always what was there before. It's only when you click on it, or manipulate the mails (by clicking on one, moving the cursor, etc.), that changes that number to the accurate new email count. That was never an issue in 9.8.2....So what genius thought this delayed posting of the accurate new email count was a good idea?

    One more thing. After my last note on this site, filled with the numerous horrendous problems with this shameful "upgrade", you gave me an answer which was condescending and obnoxious. When I complained about how the Desktop Gold has delays on responding to everything you click on (pictures, hot links, etc.), you answered me with directions how to clean out the clutter in my computer - completely ignoring the fact that I also said that these delays are solely on AOL and never on any other program! What the heck does "clutter" which doesn't effect the speed of any other program have to do with it? It was a nonsensical and obnoxious answer....and you know it! By the way, cleaning out the supposed "clutter" did nothing whatsoever to speed up this horrendous "upgrade" as I, and you, already really knew.....

    Folks, you can see from my previous comments, as well as so many others on this page, that this Desktop Gold is a disaster. The fact that your people have many times told me, on the phone, that it is a "work in progress" is the most insulting thing of all. You FORCE us to accept an "upgrade" to Desktop Gold - yet say it's a "work in progress"? How insulting is that? If you were responsible people, you would withdraw this horrendous "upgrade" until you've worked all the glitches out. The fact that you foisted this disaster on us when you had not yet taken the time to complete the work it needs, shows the disdain you have for your millions of members. Absolutely disgusting!

    If you folks don't plan on withdrawing this abysmal "upgrade", the least you owe your loyal subscribers is to allow us to switch back to 9.8.2 until you've fixed the myriad of problems with this ****** "upgrade". Accepting an upgrade is something you've never FORCED us to do before, and sure as **** should not be the case now, especially in light of the disastrous performance, with all its failures and glitches, of Desktop Gold. So why not let us make that choice, as you've always done before? Maybe it's because you already knew how bad this "upgrade" was after it was too late to stop it? Like I said - absolutely obnoxious, inconsiderate of your loyal subscribers, and utterly disgusting! Withdraw this failed Desktop Gold "upgrade", or at least have the decency to let us return to the fantastic 9.8.2 until you've fixed, or preferably discarded, this completely failed "upgrade"....

    Folks, besides the feedback I've already given you on this horrendous Desktop Gold "upgrade", I have more bones to pick with you. Why on earth does mail now have a confusing "inbox" tab that was never there before? You have a "new" tab, an "old" tab, and a "sent" tab. What on earth is the "inbox" tab for? You can see the new, old, and sent mails with the other three tabs. What on earth does the "inbox" tab do that's not already covered by the other three? One more thing - when I leave the computer and come back,… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear about your continuous issues with Gold, I’ll pass this over to our engineers.

    The Inbox is the main folder where all your emails (read and unread alike) appear. This divides into New and Old folders. In the New folder, you can see only the unread emails as well as those you kept as new. In the Old folder, you will see all read emails. These emails remain in the old folder until you decide to move them to a different folder.

    Try refreshing the mailbox after you read or delete an email. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.

20. Email With Attachments

    Can you please review this comment from one of my customers. Their system keeps flagging my emails as spam. I only know of one way to attach documents. Is there another method as they suggest?
    Comment Submitted.

    ******** on Nov 08 2018 12:06:43 PM
    Comment:
    Hi Miles,

    I was researching online about this (other people have seen an uptick
    in emails from aol.com being blocked like you've seen). This may sound
    weird, but can you ask the sender how they are attaching the attachment
    - is it via the paperclip or drag & drop. If it is with the paperclip,
    please have them attach the email via drag & drop.

    It looks like around sometime late September, the way AOL processes an
    email - attaching an attachment via the paperclip and then sending the
    message does not fully process it and the attachment looks suspicious
    and is not formatted correctly at that point. When Mimecast receives
    the email with the not fully processed attachment, it flags it as
    suspicious. Some companies that have been releasing these emails to
    the users from the blocked hold say that opening the not fully
    processed attachment crashes Outlook or whatever mail app they're
    using.

    Please give this a try and let me know if this works (attach the file
    via drag & drop).

    Can you please review this comment from one of my customers. Their system keeps flagging my emails as spam. I only know of one way to attach documents. Is there another method as they suggest?
    Comment Submitted.

    ******** on Nov 08 2018 12:06:43 PM
    Comment:
    Hi Miles,

    I was researching online about this (other people have seen an uptick
    in emails from aol.com being blocked like you've seen). This may sound
    weird, but can you ask the sender how they are attaching the attachment
    - is it via the paperclip or drag & drop. If it is with the paperclip,… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    If a 3rd party email service is flagging emails sent by you, as Spam, their email administrator will need to white-list your email address. Please contact Mimecast in order to resolve this.