791 results found

1. You want to improve "gold"? Start over cause it ain't working

   What has happened. Now when I sigh on, there is NO option for a screen name and when I tried to open an email, it took over 6 minutes and it still was not open. I gave up trying after that. You "fix" one thing and break 5 others.

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   1 comment  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.

2. password save

   AOL gold does not prompt me to save usernames and passwords, even though I have selected that function. I do not know how to fix this. I am trying to do it on my Craigslist account. Google chrome saves the username and password. Because of the ease of going to websites on Chrome, I have to have 2 browsers open all the time.

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Please give us a call at 1-800-827-6364 and one of our technician will assist.

3. WHY CAN'T I DELETE A MAIL I JUST READ FROM BOTTOM OF LETTER AS *** BEFORE *** ??? ARE YOU GOING TO TELL ME NOW I HAVE TO CLOSE FROM READI

   WHY CAN'T I DELETE A MAIL I JUST READ FROM BOTTOM OF LETTER AS *** BEFORE *** ???

   ARE YOU GOING TO TELL ME NOW I HAVE TO CLOSE FROM READING & THEN DO FROM THE MAILBOX WHERE ALL LETTERS ARE LISTED TO READ.??? CAUSING ME TO LOSE MORE TIME TO DO THIS ????

   WHAT KIND OF ******** IS THIS. ????

   NOW YOU WENT & MADE A SPECIAL **** COMPLAINT PAGE *** WHICH YOU SHOULD *** SEND *** TO EVERYONE **** SO THEY KNOW ALL **** THAT PEOPLE ARE SAYING *** ABOUT YOUR GREAT GOLD **** *** THAT DOES NOT WORK *** NO MATTER HOW HARD YOU TRY TO MAKE IT WORK, IT ****:::: GO BACK TO 9.8 BLUE & MAKE IT ** FREE **** AS IT WAS BEFORE !!!!

   WE NOW *** PAY *** FOR **** THAT *** DOES NOT *** WORK ***

   FIX IT FIX IT FIX IT FIT IT *** IT'S BEEN FAR TOO LONG *** AND WE HEAR THE SAME **** FROM YOU ***

   *** WE ARE LISTENING TO YOU *** AND ARE WORKING ON IT ***

   7 TO 8 MONTHS LATER --- NOTHING IS WORKING RIGHT ???? WHY ????

   IF YOU ARE REALLY LISTENING FIX IT *** EITHER **** OR *** GET OFF THE POT ***

   WHY CAN'T I DELETE A MAIL I JUST READ FROM BOTTOM OF LETTER AS *** BEFORE *** ???

   ARE YOU GOING TO TELL ME NOW I HAVE TO CLOSE FROM READING & THEN DO FROM THE MAILBOX WHERE ALL LETTERS ARE LISTED TO READ.??? CAUSING ME TO LOSE MORE TIME TO DO THIS ????

   WHAT KIND OF ******** IS THIS. ????

   NOW YOU WENT & MADE A SPECIAL **** COMPLAINT PAGE *** WHICH YOU SHOULD *** SEND *** TO EVERYONE **** SO THEY KNOW ALL **** THAT PEOPLE ARE SAYING *** ABOUT YOUR GREAT GOLD **** *** THAT DOES NOT… more

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   1 comment  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Once you read an email and you wish to delete it simply click on the “Delete” button on the bottom of the screen.

4. can't delete folders in "READ"

   Good Morning,

   I've been trying to delete some folders under "My Mail Folders" .. The error message says either error code EC-4001 or it asks if I want to delete the folder and I say YES but it doesn't delete

   This has been going on for a while

   Thanks

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   0 comments  ·  Mail  ·  Delete…  ·  Admin →
   Support Request  ·  AdminAOL Product Support (Admin, AOL) responded

   Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!

5. Photos and text from Word documents don't paste into email message.

   Unlike AOL 9.8.2, photos/ graphics/ text from Word Documents don't paste into email message box.
   
   Very frustrating in trying to communicate in a professional way.
   
   AOL 9.8.2 allowed pasting of many photos and graphics, as well as large amounts of text---almost like a newsletter publishing software.
   
   AOL Gold is just not sufficiently professional to give a good impression.

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   1 comment  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

6. Continue & Expand the Romanian Tec Support Center

   1. I opened up AOL this morning and found that AOL 9.8 was no longer available to use. Although I had uploaded AOL Gold I did not like it preferring my 9.8 and continue to pay you for my service. I was given no notice of the change or options to retain the old verson. That was rude.
   2. What I disliked about AOL Gold is that I was not able send emails to groups. I called the number on the screen and a very nice agent in Romania? Assisted me in transferring the needed groups into my 2nd Aol Gold computer that utilized Windows 10. I thought things were salt so we hung up. But the same problem persisted when I tried to send an email to a group of 7 people. It would not load the addresses into my cc: or bcc: and then AOL Gold crashes I called the helpline again and was connected to the Philippine technical assistance office, I am in Hawaii, . So talking to the Philippines is not unexpected. I Explained the problem to the technical assistant on the phone who took over looked into my address book and saw that some of the entries had (emailaddress) parenthesis around email address. He studiously retyped each of the addresses without the parenthesis back into the AOL contact under the group. I was then able to send this email out to our Board of Directors. Which superficially solve the problem.

   3. Your technical support person told me that all I needed to go into my group settings and replaced all of my contacts that had parenthesis.

   4. I have been with AOL for more than 20 years and run a nonprofit organization having over 6000 email addresses in my address book, sometimes when I enter a contact it winds up with a parenthesis around it other times it does not I have no idea why as I do not enter it with a parenthesis. As a rough estimate I probably have 2000 email addresses with princesses around them. Your tech informed me that I must reenter all of them if I expected the address book to work. I informed him that that was not physically possible and everything worked fine for 20 years up until this morning. I was informed by him that if I want my email addresses to work that's what I needed to do. I asked to speak to a another check for a different opinion and he wanted to know what tech I wanted to speak with what was the tech's name and I said I wanted to speak with another tech and he said well I need to know who you want to speak with. I explained to him that I have been referred to other texts in the past when calling for technical support. He insisted that there was no one else that could offer me anything else or any other solution.
      
      we both agreed that this was not his fault, that he didn't write the program and neither of us were rude. I asked to speak to whoever was his boss and he referred me to his manager after entering notes of our exchange into his system. I spoke with the manager who had reviewed the notes and said that there was no other support available. That I had entered these email addresses into my address book and therefore why should I expect AOL technical support to make corrections for something I had done. He explained that if I was a Verizon customer and I had a problem with my contact list on the phone why should I expect Verizon to fix it after all I enter the context into the phone. I explained to him that I had accumulated an email list of contacts over a 20 year. That were the foundation for our business, that I paid AOL for their services monthly and entered my contacts into the structure that AOL had devised. He said there was nothing to do except for me to hand reenter all of my contacts. I feel like AOL has driven a truck through the window of my business crippling 20 years of work and just walked away. The attitude at this call center was that this is my problem not there's, why are you continuing bothering to us when we've already told you what you can do we don't care how hard it is there is no one else you can talk to, It's not our problem it's yours.. Brian ***** *****@aol.com *--**

   1. I opened up AOL this morning and found that AOL 9.8 was no longer available to use. Although I had uploaded AOL Gold I did not like it preferring my 9.8 and continue to pay you for my service. I was given no notice of the change or options to retain the old verson. That was rude.
   2. What I disliked about AOL Gold is that I was not able send emails to groups. I called the number on the screen and a very nice agent in Romania? Assisted me in transferring the needed groups into my 2nd Aol Gold computer… more
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   0 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

   Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

   Unfortunately, groups you have saved in the old software cannot be transferred to AOL Gold. That is why you have been told that you have to manually re-enter them in the new software. We hope to improve this experience for you.

   We built the AOL Desktop Gold from the ground up with the speed and reliability of the latest technology. We are updating it every 2 weeks, please continue to send us feedback of what features you would like to see implemented.

7. The adds take up almost the entire screen !!!!, forget trying to read an article
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   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

8. Yet another problem. I am trying to save a group in my Address Book.

   Most of the time it does not save, and on the rare occasions it does save, it is not complete. Why???

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

9. One of the reasons I had signed into my welcome was because I enjoyed being a commenter...but AOL YOU ARE GETTING BORING AND I like to comme

   I believe THE IDEA is no good...I like the way it was...signed in, comment send it off...it was interesting...AOL it ain't broke so DON'T FIX IT..maybe that is why the younger generation lost interest....trying to get my son back but no good...get me and all into this welcome and let us be...
   thank you victoria cipullo

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   Reviewed  ·  1 comment  ·  Welcome  ·  Delete…  ·  Admin →

10. FIX THIS THING!!!

    I don't know how many times I have gone to the SENT mail in the dropdown and clicked it and have lost the connection to AOL.Go ahead and do your regular fix, just merge this with something else and forget about it. AOL has really gone down hill lately. Are you trying to fix things that aren't broken?

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

11. The Playtika spinning/flashing icon is intolerably distracting and annoying. There is no way to get rid of it while checking email. As I

    The Playtika spinning/flashing icon is intolerably distracting and annoying. There is no way to get rid of it while checking email.

    As I mentioned previously, I believe you are at risk for litigation if someone with epilepsy has a seizure related to this inappropriate ad when trying to view their email. If you don't respond, I will be forced to contact the Federal Communications Commission about this problem.

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    Reviewed  ·  0 comments  ·  Browser  ·  Delete…  ·  Admin →

12. Email With Attachments

    Can you please review this comment from one of my customers. Their system keeps flagging my emails as spam. I only know of one way to attach documents. Is there another method as they suggest?
    Comment Submitted.

    ******** on Nov 08 2018 12:06:43 PM
    Comment:
    Hi Miles,

    I was researching online about this (other people have seen an uptick
    in emails from aol.com being blocked like you've seen). This may sound
    weird, but can you ask the sender how they are attaching the attachment
    - is it via the paperclip or drag & drop. If it is with the paperclip,
    please have them attach the email via drag & drop.

    It looks like around sometime late September, the way AOL processes an
    email - attaching an attachment via the paperclip and then sending the
    message does not fully process it and the attachment looks suspicious
    and is not formatted correctly at that point. When Mimecast receives
    the email with the not fully processed attachment, it flags it as
    suspicious. Some companies that have been releasing these emails to
    the users from the blocked hold say that opening the not fully
    processed attachment crashes Outlook or whatever mail app they're
    using.

    Please give this a try and let me know if this works (attach the file
    via drag & drop).

    Can you please review this comment from one of my customers. Their system keeps flagging my emails as spam. I only know of one way to attach documents. Is there another method as they suggest?
    Comment Submitted.

    ******** on Nov 08 2018 12:06:43 PM
    Comment:
    Hi Miles,

    I was researching online about this (other people have seen an uptick
    in emails from aol.com being blocked like you've seen). This may sound
    weird, but can you ask the sender how they are attaching the attachment
    - is it via the paperclip or drag & drop. If it is with the paperclip,… more

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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    If a 3rd party email service is flagging emails sent by you, as Spam, their email administrator will need to white-list your email address. Please contact Mimecast in order to resolve this.

13. Dump the Favorites "upgrade"

    Prior to AOL Gold the Favorites button was easy to use. Since the "upgrade" trying to locate a favorite results in frustration. It is extremely hard to locate what one is looking for as once a sub-folder is opened it stays open until manually closed - and, opening a sub-folder takes you back to the top of the list and you have to search once again for where it is in the list. Dump this "upgrade" and go reinstall the code for the old Favorites.

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    1 comment  ·  Favorites  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for your feedback, we will share this with the product team.

    In order to easily find your Favorite Places, you can search for them using the Quick Find box at the top of the Favorites window.

14. Search in mail folders not working right

    When I enter a set of letters such as "abc" or "cde" in userid "abcdefg@xyz.com" or the "abc" in the subject "this Labcoat", That email WILL BE FOUND and highlighted..

    BUT, when trying to find "Un" or "know" in "UnknownSendfer@UnknownDomain , These are NEVER Found
    Nor will the seach for "know' in subject line with "do you know" on one of those "unknown..." sender emails

    The search acts as if the blind copy emails ( Unknownsender ) don't exist.

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    Reviewed  ·  4 comments  ·  Delete…  ·  Admin →

15. AOL Desktop Gold not displaying emails

    Hi AOL Support

    I have a user trying to use AOL Desktop Gold from behind an enterprise grade firewall. I need to know the specific ports this program uses to. I reinstalled Flash, DotNET, Browser updates and the AOL Desktop Gold Program but the program still does not display emails. I called tech support an spoke with Gabriel and he could not answer this question and said this was the only way I would be able to get this information. How does your technical support group not have access to this type of information?

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    This doesn’t seem to be a connection issue. Please reach back to our AOL Desktop Gold team at 1-888-265-3733 for additional troubleshooting.

16. I am trying to find the web site "Revolver News", how can I do that?
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    Reviewed  ·  0 comments  ·  Search  ·  Delete…  ·  Admin →

17. AOL gold is junk we need a newer version, this version will not start up until 15-20 tries.

    AOL gold isn't working properly and never has I have to click on the icon 15-20 times before it will respond. I have had sever people from tec. support trying to resolve the problem, but as of today it still will not load up until I keep clicking on the icon. This is so frustrating fo a member to pay for service and feel like we are being ignored when so many people have complained to AOL. I may have to leave AOL and I have been with you for around 15 years.

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with this issue, please call us at 1-888-265-3733.

    Thank you.

18. More complaints about this horrendous Desktop Gold "upgrade".....

    Folks, besides the feedback I've already given you on this horrendous Desktop Gold "upgrade", I have more bones to pick with you. Why on earth does mail now have a confusing "inbox" tab that was never there before? You have a "new" tab, an "old" tab, and a "sent" tab. What on earth is the "inbox" tab for? You can see the new, old, and sent mails with the other three tabs. What on earth does the "inbox" tab do that's not already covered by the other three? One more thing - when I leave the computer and come back, the number shown on the little mailbox on the top (telling me how many new emails I have waiting) is always what was there before. It's only when you click on it, or manipulate the mails (by clicking on one, moving the cursor, etc.), that changes that number to the accurate new email count. That was never an issue in 9.8.2....So what genius thought this delayed posting of the accurate new email count was a good idea?

    One more thing. After my last note on this site, filled with the numerous horrendous problems with this shameful "upgrade", you gave me an answer which was condescending and obnoxious. When I complained about how the Desktop Gold has delays on responding to everything you click on (pictures, hot links, etc.), you answered me with directions how to clean out the clutter in my computer - completely ignoring the fact that I also said that these delays are solely on AOL and never on any other program! What the heck does "clutter" which doesn't effect the speed of any other program have to do with it? It was a nonsensical and obnoxious answer....and you know it! By the way, cleaning out the supposed "clutter" did nothing whatsoever to speed up this horrendous "upgrade" as I, and you, already really knew.....

    Folks, you can see from my previous comments, as well as so many others on this page, that this Desktop Gold is a disaster. The fact that your people have many times told me, on the phone, that it is a "work in progress" is the most insulting thing of all. You FORCE us to accept an "upgrade" to Desktop Gold - yet say it's a "work in progress"? How insulting is that? If you were responsible people, you would withdraw this horrendous "upgrade" until you've worked all the glitches out. The fact that you foisted this disaster on us when you had not yet taken the time to complete the work it needs, shows the disdain you have for your millions of members. Absolutely disgusting!

    If you folks don't plan on withdrawing this abysmal "upgrade", the least you owe your loyal subscribers is to allow us to switch back to 9.8.2 until you've fixed the myriad of problems with this ****** "upgrade". Accepting an upgrade is something you've never FORCED us to do before, and sure as **** should not be the case now, especially in light of the disastrous performance, with all its failures and glitches, of Desktop Gold. So why not let us make that choice, as you've always done before? Maybe it's because you already knew how bad this "upgrade" was after it was too late to stop it? Like I said - absolutely obnoxious, inconsiderate of your loyal subscribers, and utterly disgusting! Withdraw this failed Desktop Gold "upgrade", or at least have the decency to let us return to the fantastic 9.8.2 until you've fixed, or preferably discarded, this completely failed "upgrade"....

    Folks, besides the feedback I've already given you on this horrendous Desktop Gold "upgrade", I have more bones to pick with you. Why on earth does mail now have a confusing "inbox" tab that was never there before? You have a "new" tab, an "old" tab, and a "sent" tab. What on earth is the "inbox" tab for? You can see the new, old, and sent mails with the other three tabs. What on earth does the "inbox" tab do that's not already covered by the other three? One more thing - when I leave the computer and come back,… more

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    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear about your continuous issues with Gold, I’ll pass this over to our engineers.

    The Inbox is the main folder where all your emails (read and unread alike) appear. This divides into New and Old folders. In the New folder, you can see only the unread emails as well as those you kept as new. In the Old folder, you will see all read emails. These emails remain in the old folder until you decide to move them to a different folder.

    Try refreshing the mailbox after you read or delete an email. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.

19. How to speak with AOL agent to get the needed HELP!!!!

    I just had the WORSE conversation with AOL. Someone by the name of "Rejes!" (Spelling ??)
    So EXTREMELY UPSETTING!! I LITERALLY HAD TO HANG UP, COULD NOT SPEAK WITH HER AFTER 20 MINUTES OF TRYING TO EXPLAIN THE HELP I NEEDED.

    ALL I WANTED TO DO IS CORRECT & UPDATE PAYMENT METHOD FOR AOL. I NOTICED A PAYMENT WAS BEING TAKEN FROM A WRONG ACCOUNT. i WANTED TO MAKE SURE ALL FURTHER PAYMENTS COME FROM THE CORRECT ACCOUNT.
    
    THIS WOMAN, WAS SO UNHELPFUL. I ASKED TO SPEAK TO A SUPERVISOR, SHE INFORMED ME SHE COULD NOT TRANSFER ME.
    
    I DID WHAT I COULD TO CHANGE THE INFO USING THE "WALLET" - CAN ONLY HOPE IT IS NOW CORRECTED.
    I WOULD LIKE SOMEONE FROM AOL TO PLEASE CALL ME OR EMAIL ME .

    Thank You,

    joyce coleman (member of aol for over 20 years!)

    I just had the WORSE conversation with AOL. Someone by the name of "Rejes!" (Spelling ??)
    So EXTREMELY UPSETTING!! I LITERALLY HAD TO HANG UP, COULD NOT SPEAK WITH HER AFTER 20 MINUTES OF TRYING TO EXPLAIN THE HELP I NEEDED.

    ALL I WANTED TO DO IS CORRECT & UPDATE PAYMENT METHOD FOR AOL. I NOTICED A PAYMENT WAS BEING TAKEN FROM A WRONG ACCOUNT. i WANTED TO MAKE SURE ALL FURTHER PAYMENTS COME FROM THE CORRECT ACCOUNT.
    
    THIS WOMAN, WAS SO UNHELPFUL. I ASKED TO SPEAK TO A SUPERVISOR, SHE INFORMED ME SHE COULD NOT TRANSFER ME.
    
    I… more

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    Support Request  ·  AdminAOL Product Support (Admin, AOL) responded

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!

20. Desktop Gold, for me, is a disaster.

    I today spent a lengthy time on the phone and interactively (Case # 07716500) with a phone rep in the Philippines who insisted the only way to solve horrific problems I was having sending mail with AOL Desktop on a PC (but not with with AOL on my iPad) was to reinstall Gold. First, she claimed that there were limits to the megs in any e-mail I replied to. When I proved to her through the AOL on the iPad that this was not true, she tried to get me to reinstall Gold. I simply flat out refused to take her advice, and asked to be transferred to Tier Two Tech Support. She would not let me go there. Our stand-off finally ended when she found a way to make AOL Gold work. And told me to provide feedback to this fiasco right here!! So my suggestions are: a) rewrite AOL Gold, which is a technical embarrassment. 2) Listen to your long time customers (like me) who know your incompetence better than your own current Philippine staff; 3) start a U.S. call center with better trained tech specialists; and 4) try not to leave the impression with your paid customers (of which I am one) that your aim is to drive AOL into the ground before you abandon it.

    I today spent a lengthy time on the phone and interactively (Case # 07716500) with a phone rep in the Philippines who insisted the only way to solve horrific problems I was having sending mail with AOL Desktop on a PC (but not with with AOL on my iPad) was to reinstall Gold. First, she claimed that there were limits to the megs in any e-mail I replied to. When I proved to her through the AOL on the iPad that this was not true, she tried to get me to reinstall Gold. I simply flat out refused to take… more

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    Reviewed  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →