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142 results found

  1. Can't read my mail!!!!!

    I can't read my mail. I open a message ... and AOL doesn't fill in the text. (Yes, my network connection is fine. I pull up chrome, type something random, and get a reply instantly.) Mail is what I am on AOL for!!!! Fix this, or you will lose me. Then when you got to your advertisers, they will see how few subscribers you have ... and you will go out of business. FIX THIS!!!!

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    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!


  2. comments not showing

    When I click on the Comments box at the end of an article the comments do not come up. How to fix this?

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  3. GET RID OF CENSORSHIP ON AOL NEWS

    Get rid of your AI algorithms that constantly misinterpret articles, and go strictly by 'word content'. If you are saying WHAT IS YOUR OPINION? The how the F##k can you censor a person when they give their opinion. Furthermore, if their content doesn't agree with the average Joe Biden or Birney Sanders thought pattern - they censor you. I have been a paying customer for over 25 years!!!!!!!!!!!! MY OPINION MATTERS! LET'S FIRE THE SONS OF BITCHES WHO THINK THEY ARE SMARTER THAN EVERYONE ELSE! ESPECIALLY THE LIBTARDS!

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  4. RBC.COM canadian bank is unable to open on ADG. Error: Bad request 400.

    Error: Your browser sent a request that this server could not understand. Size of the request header field exceeds server limit. On other browsers.it is working.

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    0 comments  ·  Browser  ·  Admin →
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  5. No Prev and Next Buttons in Search Mail Tab

    I am using AOL Desktop Revision 11.1.5071. When I open an email within my Inbox, the bottom right section of each email has buttons for “< Prev” and “Next>”. If I enter a string in the “Quick Find” box and open one of those emails, they have the same buttons. However, if I click on the “Search Mail” tab and enter a string, then open one of those emails, they do not have the “Prev” and “Next” buttons. Can you add them there?

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  6. CompuServe Welcome Screen Not Working

    UPDATE 4/16/26 -- Looks like this issue has been resolved.

    When signing in, the CompuServe Welcome Screen (main menu) doesn't load. Instead there's an error "This site can’t be reached
    Check if there is a typo in webcenters.netscape.compuserve.com.

    If spelling is correct, try running Windows Network Diagnostics.
    DNSPROBEFINISHED_NXDOMAIN"

    It appears "webcenters.netscape.compuserve.com" is no longer a valid site. Perhaps changing the welcome screen to use "https://member.compuserve.com/menu/" would be a good fix

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  7. 56th ranked

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  8. Location Setting for News & Weather

    Having to input location EVERY day. My location disappears daily. Please fix.

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  9. remove last location from aol news from Aol Dektop Gold

    to remove the last location from aol news when u try to move from another place/state

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  10. Forward/backup arrows no longer work.

    Forward/backup arrows (next to "Welcome" icon) are on the screen but appear to be turned off. How do I turn them on?

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  11. fix aol gold or i will close my account of 40 years ,have managment call me before i do

    Feature Unavailable
    We're sorry, something didn't work quite right. Please try again from home or contact us for assistance. IDID-4000.
    Residential Customers
    Business Customers

    Your Privacy Rights California Consumer Privacy RightsCalifornia Consumer Limit the Use of My Sensitive Personal InformationDo Not Sell or Share My Personal Information/Opt-Out of Targeted AdvertisingPoliciesContact UsSu

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    0 comments  ·  Browser  ·  Admin →
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  12. By not taken away what is already working

    My keep as new button is missing. Please put it back. Otherwise, I could end up losing what is important, thank you

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    0 comments  ·  Account  ·  Admin →
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  13. I can't access Facebook using AOL Gold

    I can't access Facebook using AOL Gold

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  14. Automatic replies to certain incoming mail

    I would like the ability to set automatic replies to certain email addresses without having the reply go to ALL incoming mail.

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  15. 56th ranked

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  16. Pourquoi avez vous supprimé dans l'onglet spam , supprimer et bloquer les expéditeurs ?

    Pourquoi avez vous supprimé dans l'onglet spam , supprimer et bloquer les expéditeurs ?
    Avant on pouvait les bloquer, maintenant que vous l'avez enlevé, ça ne marche plus !

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  17. you offer to block email senders, i click on it, but it dont seem to be blocking anyone.

    fix it so the 'blocking' feature works in ALL areas, especially in email.

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  18. My AOL Gold App is taking forever to OPEN

    My AOL Gold App is taking forever to OPEN

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  19. cannot autopopulate sender from address book

    I cannot autopopulate the sender on the address book
    doesn't work on ADG
    works on website webmail

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    0 comments  ·  Address Book  ·  Admin →
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  20. No longer getting "Underliverable" alerts when email address mistyped. Why? Please fix. Tech Support witnessed it.

    Please send "undeliverable" alerts when an email address has been mistyped. That's How I know my email did not get delivered and I can correct the error and resend. Why was this alert removed? PLEASE FIX IT! IT'S CRITICAL TO ME.
    Thank you.

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