AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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799 results found
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Six major issues still with AOL Gold, despite them being reported to Tech Support.
AOL Desktop Gold still has major bugs after one month since its mandated use on January 14, 2018:
- Drafts are frequently not being saved despite hitting the "Send Later" button. Five minutes later, an error message appears saying that AOL mail is unavailable at this time and to try again in five minutes. The original draft has been "Pended" on the screen and displays either where it sat the whole time or it's placed behind the open Mail window.
The only workaround solution is to try to save the draft another way when hitting the "X" (top right of draft)…
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Mail jumble
Every so often my New mail gets all jumbled showing stuff from 2014, '15, etc. in no particular order. New mail is buried somewhere. The only way to restore it is to restart the computer.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Error:Sender address rejected: not owned by user. I get this error when trying to set up our billing program to send automatic e-mail.
Trying to set up our billing program (CUSI) to send automatic e-mail responses. We've had CUSI installed on our computer for 3+ years and now are trying to set up the e-mail function.
We provided CUSI with our AOL account credentials to allow AOL to send the automatic e-mail's. The billing program can log into AOL, we don't have an issue until the e-mail is trying to send. We get an error message as follows:Sender address rejected: not owned by user
Failed when sending MAILI would like to have one of our technicians assist you with this. Please call the AOL Desktop Gold team at 1-888-265-3733.
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PC Backup
You discontinued Norton Backup. Please replace it with another computer backup program.
One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-800-827-6364. Our experts are available 24/7 by phone.
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Please bring back the option to save my preferred font style and font size ( on default settings). I am using AOL Desktop Gold
My preferred font style is comics sans (bold) and font size is 10 pt. I am trying it to save on the Mail Settings, but AOL Desktop Gold is not accepting it.But I had it before.
Follow these steps:
1. Open AOL Desktop Gold and sign on
2. Click Edit on the top left.
3. Select Mail Settings from the drop-down menu.
4. Go to the Font and Text tab.
5. Select the desired font type and size.
6. Close the window (changes are saved automatically). -
Accessibility is TERRIBLE! I needed 7 - seven!- logins, 2 computer re-starts to read my email!!!
AOL GOLD needs accessibility and proper function for a valid browser. It has NOT reached that stage.
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Need AOL V9.8.2 for dial-up.
I have an old functioning desktop computer with dial-up capability. I would like AOL to send me CD with the AOL V9.8.2 to install on this old computer. I also need CDs to install the AOL component software for AOL Dialer and AOL Shield as I am unable to download anything from the Internet because current browsers are not supported with this old computer. What is the AOL phone number to call to obtain these CDs? Thank you.
Please contact one of our agents at 1-800-827-6364.
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EMAIL BAD REQUEST ERROR
EVERY ACTION SHOWS BAD REQUEST please try again in 5 minutes
reading
sending
deleting
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DO NOT KNOCK AOL DESKTOP GOLD FAVORITE PLACES, UNTIL TRYING THEM !!!!!
I WAS AGAINST THE IDEA OF AOL DESKTOP GOLD, BUT AFTER USING THE FAVORITE PLACES, I FIND IT IS A LOT EASIER THAN DRAGGING & ARRANGING NEW ADDITIONS TO THE LIST -OR- SCROLLING DOWN THE LIST OF MY 584 FAVORITES. SO, IF YOU ARE A DAILY USER OF THE FAVORITES, THEN YOU HAVE TRIED IT BY NOW -OR- YOU DO NOT KNOW WHAT YOU ARE MISSING. I HAVE OVER 450 SONGS DOWNLOADED & IT IS SO EASY TO JUST START TYPING YOUR SEARCH ITEM & THEN YOU REALIZE THAT IT SURE BEATS DRAGGING NEW SONGS DOWN MY FAVORITE PLACES. JUST …
Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!
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Fix it, or NUMBER THE FAVORITES.
If you can not give us the way the FAVORITES used to be, I have an idea, NUMBER THE FAVORITES, so we can find them with their numeration, rather than going up and down every time trying to find our favorite. Give them each one a number so is going to be much faster and easier to find my favorites.
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too much
I was just trying to read the article on the young lad with a crooked smile, but there was so much other **** that it was hard to find the pieces of the story. Does anyone there give a **** about the story's readability? Does anyone read the **** that you post? Someone should.
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cannot open PDF file and aol dekstop gold shuts down when trying to open the attachment file
cannot open PDF file and aol dekstop gold shuts down when trying to open the attachment file
I would like to have an expert technician investigate this. Please call us at 1-888-265-3733.
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AOL saved folders
I can access my saved emails on my phone app and on my ipad app. but on my computer with AOL desktop gold the folders have disappeared with no dropdown or other way to find them.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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RETURN IMPORTANT 9.8 FEATURES TO GOLD PROGRAM
The Corporate Officers of Oath, LLC who bought AOL are obviously a bunch of twit-brained Baboons. They are living proof that having money and power has nothing to do with intellect and good management.
And the programming staff are consummately STUPID. You took a good featured program and ******* it up. You removed many great features from GOLD, which is a real piece of ****, by the way. Hard to believe you twits get paid for this. Instead of correcting a problem, you just offer an excuse error message. What dorks. You removed the Drag and Drop function from the…
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To AOL ENGINEERS, how you do not see the problems that the new version of AOL gold has generated and the technology department can not fix,
To AOL ENGINEERS, how you do not see the problems that the new version of gold AOL has generated and the technology department can not fix, according to them because the problem wasn't created by them, I velieve, they always try hard to solve our problems, and it hurts that after so many years we have to change the email address.
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There are so many improvements needed that I need to talk to someone in engineering or decision making. This new version is a step backward
Please call. THere are so many problems that I can't describe them all. Should have been worked out in engineering. Jim Kimsey would roll over in his grave if this product had been produced when he founded AOL. This is NOT easy to use for email and reading things. If you're trying to make this into a substitute for an I phone, it has lost its utility and you'll be driving people to Apple. AOL was for MAIL primarily, NOT TV, and so on. Those features are useful for some people, but you've lost the ease and utitily and…
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AOL GOLD CREATED NON-PAYMENT VIRUS
AN AOL GOLD SENT VIRUS WILL LOCK UP YOUR COMPUTER FOR NON-PAYMENT
IF A CREDIT CARD PAYMENT TO AOL IS DECLINED, IN THIS CASE A $3.99 MONTHLY FEE, THE AOL GOLD PROGRAM UPON OPENING, WILL SEND A COMPUTER LOCK TO DISABLE ANY FURTHER MOVEMENT, ACTION OR NAVIGATION REQUIRING CUSTOMER TO Ctrl-Alt-Delete TO ESCAPE THE AOL COMPUTER LOCK. NOT ONLY IS THIS ACTION ILLEGAL BUT UNETHICAL. THIS ILLEGAL TACTIC FURTHER CONFIRMS AND DEFINES THE ONGOING UNIVERSE OF CORRUPTION IN WHICH AOL OPERATES. HOLDING A PAYING CUSTOMER'S COMPUTER PRISONER FOR NON-PAYMENT OF A MONTHLY CHARGE IS DESPICABLE BUSINESS PRACTICE AND CORRUPT CORPORATE…AOL Desktop Gold requires a subscription to use it. If you no longer have a current subscription the product will not allow you to sign on until you do have a current subscription. AOL will NEVER prevent or block anything on your computer. If you received a communication stating anything different, it is a scam. Please call 866-265-5070 and report it.
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Amateur Software
I'm trying to get to "Manage My Account" and your crumby software is running me around in circles. I can only get to a blank "Username Services" page.
Forget about the fact that I've had to enter all of my e-mail signatures twice now ... and that all of the other complaints about the software posted here seem accurate.
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Give me a share button so I can share articles like Pet food recalls with friends and family on Facebook!
AOL Gold needs a SHARE button so I can share information like pet food recalls with friends and family like I used to be able to do until AOL completely fcked up being able to share vital information by eradicating that option with its new unfriendly version. Why are we via my husband Paul Adler's bank account even bothering to remain paying AOL customers with a half ** constructed software service that is too paranoid and selfish to even provide a way to share information with others via our computer?
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Our Technicians want to look more into this issue. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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