791 results found

1. retrieving saved Favorites

   The previous AOL saved Favorites that I could open. When opened, it was a list of all of my Favorites and all I had to do was click on one and the website opened.
   This stupid Gold saves as a FAV file that cannot be opened matter what I try.

   PLEASE GO BACK TO THE GREAT PROGRAM THAT OPENED THE SAVED FAVORITES AS A LIST SO THAT THE WEBSITE I WANT CAN BE OPENED WITH JUST ONE CLICK!!!!!!!!!!!

   I AM GOING TO POST THIS MESSAGE UNTIL YOU MAKE THINGS RIGHT!!!!!!!!!!!

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

2. Accessibility is TERRIBLE! I needed 7 - seven!- logins, 2 computer re-starts to read my email!!!

   AOL GOLD needs accessibility and proper function for a valid browser. It has NOT reached that stage.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Support Request  ·  0 comments  ·  Delete…  ·  Admin →

3. delete advertisement of Joel Osteen

   Joel Osteen's face is all over my computer please take him off.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  General  ·  Delete…  ·  Admin →

4. Error:Sender address rejected: not owned by user. I get this error when trying to set up our billing program to send automatic e-mail.

   Trying to set up our billing program (CUSI) to send automatic e-mail responses. We've had CUSI installed on our computer for 3+ years and now are trying to set up the e-mail function.
   
   We provided CUSI with our AOL account credentials to allow AOL to send the automatic e-mail's. The billing program can log into AOL, we don't have an issue until the e-mail is trying to send. We get an error message as follows:

   Sender address rejected: not owned by user
   Failed when sending MAIL

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I would like to have one of our technicians assist you with this. Please call the AOL Desktop Gold team at 1-888-265-3733.

5. PC Backup

   You discontinued Norton Backup. Please replace it with another computer backup program.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  General  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-800-827-6364. Our experts are available 24/7 by phone.

6. DO NOT KNOCK AOL DESKTOP GOLD FAVORITE PLACES, UNTIL TRYING THEM !!!!!

   I WAS AGAINST THE IDEA OF AOL DESKTOP GOLD, BUT AFTER USING THE FAVORITE PLACES, I FIND IT IS A LOT EASIER THAN DRAGGING & ARRANGING NEW ADDITIONS TO THE LIST -OR- SCROLLING DOWN THE LIST OF MY 584 FAVORITES. SO, IF YOU ARE A DAILY USER OF THE FAVORITES, THEN YOU HAVE TRIED IT BY NOW -OR- YOU DO NOT KNOW WHAT YOU ARE MISSING. I HAVE OVER 450 SONGS DOWNLOADED & IT IS SO EASY TO JUST START TYPING YOUR SEARCH ITEM & THEN YOU REALIZE THAT IT SURE BEATS DRAGGING NEW SONGS DOWN MY FAVORITE PLACES. JUST TRY IT & IF YOU ARE LIKE ME, YOU JUST NEED TO GIVE IT A CHANCE !!!!! REMEMBER, I WAS AGAINST THE ALPHABETICAL ORDER, BUT NOW I HOPE THEY LEAVE IT JUST THE WAY IT IS. WHOEVER THOUGHT OF THE NEW WAY TO USE THE FAVORITES PLACES LIST, IN MY OPINION, ARE EXPERTS. SO, NOW I CAN HONESTLY SAY THAT I SURE HOPE THAT AOL FAVORITE PLACES STAYS JUST LIKE THEY ARE. I WILL TELL YOU THAT ONCE YOU ENTER A NEW SEARCH ITEM, YOU HAVE TO CLOSE THE AOL DESKTOP GOLD FAVORITES PLACES TO SEE IT ON YOUR FAVORITES LIST. TO AOL, I AM SORRY FOR AT FIRST BEING AGAINST SOMETHING I HAD NOT GIVEN A CHANCE. MANY THANKS TO YOU EXPERTS OF ENGINEERING / TECHNICAL SUPPORT THAT DID A GREAT DEED TO THOSE WHO USE FAVORITE PLACES !!!!! TO THAT I SAY MANY THANKS TO YOU FOR THE SUPERB CHANGE TO THE FAVORITES.

   I WAS AGAINST THE IDEA OF AOL DESKTOP GOLD, BUT AFTER USING THE FAVORITE PLACES, I FIND IT IS A LOT EASIER THAN DRAGGING & ARRANGING NEW ADDITIONS TO THE LIST -OR- SCROLLING DOWN THE LIST OF MY 584 FAVORITES. SO, IF YOU ARE A DAILY USER OF THE FAVORITES, THEN YOU HAVE TRIED IT BY NOW -OR- YOU DO NOT KNOW WHAT YOU ARE MISSING. I HAVE OVER 450 SONGS DOWNLOADED & IT IS SO EASY TO JUST START TYPING YOUR SEARCH ITEM & THEN YOU REALIZE THAT IT SURE BEATS DRAGGING NEW SONGS DOWN MY FAVORITE PLACES. JUST … more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   5 comments  ·  Delete…  ·  Admin →
   Thank you!  ·  Product Support responded

   Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!

7. too much

   I was just trying to read the article on the young lad with a crooked smile, but there was so much other **** that it was hard to find the pieces of the story. Does anyone there give a **** about the story's readability? Does anyone read the **** that you post? Someone should.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

8. Fix it, or NUMBER THE FAVORITES.

   If you can not give us the way the FAVORITES used to be, I have an idea, NUMBER THE FAVORITES, so we can find them with their numeration, rather than going up and down every time trying to find our favorite. Give them each one a number so is going to be much faster and easier to find my favorites.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  4 comments  ·  Delete…  ·  Admin →

9. Mail jumble

   Every so often my New mail gets all jumbled showing stuff from 2014, '15, etc. in no particular order. New mail is buried somewhere. The only way to restore it is to restart the computer.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Mail  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

10. cannot open PDF file and aol dekstop gold shuts down when trying to open the attachment file

    cannot open PDF file and aol dekstop gold shuts down when trying to open the attachment file

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    5 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I would like to have an expert technician investigate this. Please call us at 1-888-265-3733.

11. AOL saved folders

    I can access my saved emails on my phone app and on my ipad app. but on my computer with AOL desktop gold the folders have disappeared with no dropdown or other way to find them.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

12. Need AOL V9.8.2 for dial-up.

    I have an old functioning desktop computer with dial-up capability. I would like AOL to send me CD with the AOL V9.8.2 to install on this old computer. I also need CDs to install the AOL component software for AOL Dialer and AOL Shield as I am unable to download anything from the Internet because current browsers are not supported with this old computer. What is the AOL phone number to call to obtain these CDs? Thank you.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Please contact one of our agents at 1-800-827-6364.

13. There are so many improvements needed that I need to talk to someone in engineering or decision making. This new version is a step backward

    Please call. THere are so many problems that I can't describe them all. Should have been worked out in engineering. Jim Kimsey would roll over in his grave if this product had been produced when he founded AOL. This is NOT easy to use for email and reading things. If you're trying to make this into a substitute for an I phone, it has lost its utility and you'll be driving people to Apple. AOL was for MAIL primarily, NOT TV, and so on. Those features are useful for some people, but you've lost the ease and utitily and SCREEN SPACE for AOL MAIL. Too many commercials, too little screen space, no ability to move the tab, and so on. Call at 7******** if you're interested. Otherwise, I'm inclined to leave AOL and finally use my gmail account more. It's more flexible at this point. Besides, I don't like the news from AOL. Biased like fake news on CNN. Thanks for reading if anyone cares at the top. BTW, I'm not the only one experiencing the same thing where we live. You may have gotten some positive feedback, but I don't hear that about AOL GOLD. YOur customre service representative is outstanding and has done all she could to help, but the problems are beyond her control. Please listen to her and others who have REAL complaints they don't have time to describe in detail. The problems should have been worked out in the testing phase. Hope you're able to fix them and fix them for APPLE also, where I'm spending more time on both an I Pad, and I MAC, in addition to my WINDOWS PC and I Phone. Have tried all, and right now am inclined to stick with APPLE, where at least I can sometimes get AOL mail under better conditions that on a PC with WINDOWS using AOL GOLD.

    Please call. THere are so many problems that I can't describe them all. Should have been worked out in engineering. Jim Kimsey would roll over in his grave if this product had been produced when he founded AOL. This is NOT easy to use for email and reading things. If you're trying to make this into a substitute for an I phone, it has lost its utility and you'll be driving people to Apple. AOL was for MAIL primarily, NOT TV, and so on. Those features are useful for some people, but you've lost the ease and utitily and… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  2 comments  ·  Delete…  ·  Admin →

14. Give me a share button so I can share articles like Pet food recalls with friends and family on Facebook!

    AOL Gold needs a SHARE button so I can share information like pet food recalls with friends and family like I used to be able to do until AOL completely fcked up being able to share vital information by eradicating that option with its new unfriendly version. Why are we via my husband Paul Adler's bank account even bothering to remain paying AOL customers with a half ** constructed software service that is too paranoid and selfish to even provide a way to share information with others via our computer?

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

15. Amateur Software

    I'm trying to get to "Manage My Account" and your crumby software is running me around in circles. I can only get to a blank "Username Services" page.

    Forget about the fact that I've had to enter all of my e-mail signatures twice now ... and that all of the other complaints about the software posted here seem accurate.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  5 comments  ·  Delete…  ·  Admin →

16. I find I now cannot sign in automatically when opening my computer. I click "sign in automatically" and also "password" but it doesn't work
    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    3 comments  ·  Mail  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Our Technicians want to look more into this issue. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

17. To AOL ENGINEERS, how you do not see the problems that the new version of AOL gold has generated and the technology department can not fix,

    To AOL ENGINEERS, how you do not see the problems that the new version of gold AOL has generated and the technology department can not fix, according to them because the problem wasn't created by them, I velieve, they always try hard to solve our problems, and it hurts that after so many years we have to change the email address.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

18. RETURN IMPORTANT 9.8 FEATURES TO GOLD PROGRAM

    The Corporate Officers of Oath, LLC who bought AOL are obviously a bunch of twit-brained Baboons. They are living proof that having money and power has nothing to do with intellect and good management.

    And the programming staff are consummately STUPID. You took a good featured program and ******* it up. You removed many great features from GOLD, which is a real piece of ****, by the way. Hard to believe you twits get paid for this. Instead of correcting a problem, you just offer an excuse error message. What dorks. You removed the Drag and Drop function from the Favorites list and alphabetized it instead. Are you a 9 year old? What a bunch of colossal fools. And then you charge for this service? Email takes forever to send, photos won't load and usually crashes the program, losing the email in the process. "Try again in five minutes"? Are you kidding? YOU SHOULDN'T CHARGE FOR SERVICE YOU CAN'T DELIVER! YOU MUST OFFER MONTHLY CHARGES ADJUSTMENT FOR SERVICE YOU CANNOT PROVIDE. "TRY AGAIN IN FIVE MINUTES"? Maybe a class-action lawsuit would get your attention.

    The Corporate Officers of Oath, LLC who bought AOL are obviously a bunch of twit-brained Baboons. They are living proof that having money and power has nothing to do with intellect and good management.

    And the programming staff are consummately STUPID. You took a good featured program and ******* it up. You removed many great features from GOLD, which is a real piece of ****, by the way. Hard to believe you twits get paid for this. Instead of correcting a problem, you just offer an excuse error message. What dorks. You removed the Drag and Drop function from the… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

19. Background vs Stationery

    You obviously misunderstood, we didn't want your stationery, we want to be able to OUR OWN backgrounds like before. How difficult is that? You don't even understand what your customers want or need, yet you increase the rates? That's almost laughable. You're stealing from us. Why didn't you take notes of AOL 9.8.2 before you cut it off? You don't have a clue as to what we want or need. You're not even trying to satisfy us. Why not?

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  25 comments  ·  Other  ·  Delete…  ·  Admin →

20. I see I have most AOL customers in the same boat I am in with AOL Gold. I have been with AOL since 1998 & gone through all the changes & up

    To try again...I see I have the majority of AOL members thinking the same thing I do about AOL Gold...it is the worse program change I have used since my joining in1998. We don't need an inbox...it is useless & confusing. I maintain data bases of over 500+ names each. I had them all organized in my address book in groups that related to the subject matter. You destroyed my work by listing everything together in an A to Z listing. It has taken me days to reorganize them & you refreshed my book today & found invalid emails that don't exist and ones I had deleted. I still don't know if my email groups are listed correctly. The same was for my Favorite Places. I had a file for pay bills at the top of my list. It took me less than an hour to review & pay my bills. After you screwed it up, it took me hours to reorganize them at the top of my list to know what to pay & be sure I don't miss paying something. My bank name starts with a U & in a list as big as I have, I didn't think I still had my bank information online. What customer ever requested that you list all files together A to Z, undoing our organization. In this mess, you have added emails that don't exist anywhere including on AOL...one example...www.amputeeconnection.org@AOL.Com...No such item. there was another one. Then, when you refreshed my address book this morning, emails that I had deleted years ago reappeared, requiring me to inspect each of my three data bases to be sure they were in the right groups....many had to be changed before I could mail the emails. What good is it to have files in separate groups if you list pages & pages together in an A to Z format???? It is necessary to have another worker to compare our lists to be sure we have everyone in the groups they belong.....HOURS of totally unnecessary time & work I didn't do before the change to Gold. COMMON SENSE tells an intelligent worker to be sure something is better for the customer BEFORE the change is made. The only improvements I have seen that I worked with previously with no problem is that finally I can put long emails in the address book without being cut off before it is ended. The second one is that when a word is misspelled the red underling is removed when the spelling is corrected. It certainly wouldn't take a programming genius to figure those two things out. You need an excelled programmer to fix this mess & when you do it, keep your fingers off my address book & favorite places! If they get messed up again, I will be billing you for the programming expense I have to spend to get it straight & the way I want it to work, not your programmer's idiot ways. Obviously, yours have never worked in a business function where they had to find something in a hurry...called a filing system. I got a full laugh reading the one reminding the customer that they had to load Gold before March 15 or be cancelled when he had been with Gold as a Beta user for over a year. Now, that really should show you the stupidity existing in this system. As he said, the road to leaving this f***ed up system is looking very good.

    To try again...I see I have the majority of AOL members thinking the same thing I do about AOL Gold...it is the worse program change I have used since my joining in1998. We don't need an inbox...it is useless & confusing. I maintain data bases of over 500+ names each. I had them all organized in my address book in groups that related to the subject matter. You destroyed my work by listing everything together in an A to Z listing. It has taken me days to reorganize them & you refreshed my book today & found invalid emails that… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →