AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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807 results found
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need help signing in and having multiple accounts on my sign in
I am unable to add multiple accounts on my aol desktop gold. It will not save my usernames and I have to sign in each time with my password and it also asks for 2 step verification. I have talked to tech support and they remotely used my computer to fix the problem, but was unable to repair. this. Please help!!!!!!!!!!!!!!!!!!!
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete..
in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete.....always getting error code EC-4020 and please try in 5 minutes
Can you check on that
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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To truly improve my AOL Deaktop Gold experience, return to any previous version, This one stinks! Error messages are compounding.
Its bad enough to get an error 355 message repeatedly, but now I'm getting 'mail not sent because of an error'. No explanation how to fix it, what the error is, just an error. I'm waiting 3 to 5 minutes for that error to pop up, then I try again, wait again and there is the message again. The mail has not been sent. This version is getting worse instead of better. We have other things to do online than to wait 10 minutes to send one email. This is horrible. And you have the nerve to charge us for…
I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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browser extensions
It would be a great security feature to add a link to review browser extensions like Firefox. It's become a way for bad guys to get into a computer.
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AOL Gold......I mean "OOPS"
After more than 600 revisions to this defective browser (since I got duped into signing up) it still crashes all of the time and won't open websites, even after I just had them open moments ago. They finally got the browser to open up and start without crashing, but almost daily I have to completely reboot my computer in an attempt to get this horrible thing to even attempt at working properly. I see they are now offering a "Pro" version of AOL Shield....hmmm. I wonder if that one will operate without crashing all of the time.....
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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The one thing you folks have to do is keep email working for gold paid subscribers. And you cannot even do that! So maybe try improving that
Make AOL email work and be reliable for paid subscribers or lose them to Google.
There was a large mail outage last week that impacted email. That issue is now resolved.
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AOL Desktop Gold is HORRIBLE
Please get rid of AOL Desktop Gold. It is horrible for Email. I have nothing but daily problems now with my email. I have been a paying customer of AOL for 25 years now. I have never had email problems until you started AOL GOLD. Now, its almost a daily issue. Today, all of my unread emails and emails that I have saved as unread are GONE....can't get to them no what how hard I try. The most current emails that show up in my inbox are from July. Emails that came in from the past several days that…
One of our technicians can recover your missing emails and investigate the root cause of this issue. Please contact them at 1-888-265-3733.
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something broken between AOL Desktop Gold and Facebook
In the past few days when I go to Facebook from inside my AOL software, I type in my email and password and the reCAPTCHA comes up and takes me through all kinds of loops before it says "try again". For 17 times!!! When it finally does accept what I'm doing, it takes me right back to the Facebook login screen and when I reinput the info, I'm sent right back to the reCAPTCHA. Is that something broken on the AOL side or the FACEBOOK side? If I come out of AOL and go in straight from Edge, I…
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Dangerous problem that continues to happen!
I am advising you of a SERIOUS problem that continues to happen. When I'm scrolling through the daily news articles, an article comes up that I'm interested in. I click to open it, and a message appears that "Your computer is infected with a virus and is locked! You must call Microsoft Support to resolve it!" And it gives an 800 number to call. If you call the number, a nefarious agent will start a remote session to take over your computer. However, it is not Microsoft! I've found that this only happens when the lower text of the…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL DataMask
After uninstalling and reinstalling Data Mask correctly the datamask box is showing the garbled letter but when we restart the computer, its not gonna show the garbled letters anymore.
Our engineers are aware of an issue preventing the anti-keylogging window from appearing when using both Data Mask and AOL Desktop Gold, and are currently working on a fix. Although the window does not appear, the anti-keylogging feature is still functioning in the background, so your keystrokes cannot be recorded by malware software.
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Make it easier
How about you make it easier to recover your accounts after you buy a new computer with a new operating system and all your old software is not on it?
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What 404 mean when a program won`t open?
What does 404 mean when I try to open a site?
I would like to have a technician to investigate this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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When trying to access my spam control Im taken to a sign on screen
Obviously I'm already signed in otherwise I couldn't see any of my mail, spam included. Yet when I try to access the spam control via the link given I'm taken to a sign on screen. WTF? I'm already signed in, why am I being asked to sign in again? I don't think aol knows its elbow from its butt. So what's the excuse this time?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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SERVICE
GET RID OF LOUSY,DANGEROUS SUPPORT TO MY COMPUTER. THEY ALWAYS DO DAMAGE TO MY MACHINE OR ADMIT TO VERIZON YOU HAVE LOST ANOTHER CUSTOMER...THOUGHT SERVICE WOULD IMPROVE. IT DIDN'T
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Database cleaning?
why am I getting this garbage of "database is cleaning up files..." and after this runs, clickable links don't work in emails, my computer is so **** slow its unreal. It was bad before you started once again reinventing the wheel and screwing things up. Stop with this ******** already. We pay for your services and you do nothing but jack things up. Stop with the database ****.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Error: 137 - ERR_NAME_RESOLUTION_FAILED
Error: 137 - ERRNAMERESOLUTION_FAILED
I keep getting this error - over and over again - just about every time I sign on and then when i try to read news etc - just keeps coming up and I have to retry everything
Restarting your computer, modem and any home networking equipment, will help your computer get a better connection. Follow the steps below: 1. Shut down your computer. 2. Unplug the power cord from your cable, DSL, or dial-up modem, and router (if you have one). 3. Wait 30 seconds. 4. If you use an external modem, plug the power cord into your cable, DSL, or dial-up modem. 5. If you have a router, plug the power cord into your router. 6. Turn on your computer.
If you still encounter issues call us at 1-888-265-3733.
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AOL Browser problems
AOL Browser problems are enough to make a preacher's wife cuss, and I should know because I was one for 25 years! Talk about testing my patience!!! Here goes: 1) Once I click on the aol icon, it takes far too long to get even the first signin screen. 2)Once I enter my password, God only knows what response I'm going to get. So far - today alone - I have signed on, only to have a '118 error - timed out' screen pop up repeatedly. The only way I could close aol was by using the task manager. 3)…
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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getting AOL to let me get into a website
How do I get AOL to let me get into a particular website? I cannot get on with my Computer but I can with my tablet. Has code of 138 whatever that means
I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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BCC RECIPIENTS NO LONGER SHOWING UP + GETTING ERROR MESSAGE WHEN TRYING TO SEND
As of today, the BCC recipient address no longer show; I have to click on the Details link for a window to pop up which is a bothersome extra step. What happened??? Also, when I try to send the same list of recipients, an error message no pops us, "Mail failed to send due to error", but it doesn't say WHAT IT'S DUE TO OR HOW TO FIX IT. ASAP PLEASE ADVISE!!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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