AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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812 results found
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Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 an
Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 and a message that needed an address to send the email. Looks like there is a bug in the system that did not give me the correct error message.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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I am unable to complte a recaptcha authorization and get the same msg. That my computer is sending out automatic queries and its rejected.
I am on the line with AOL tech support right now. They are telling me their is no fix it for this
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My aol desktop gold often freezes. I have the latest updates. Everything else on my computer works well. How can I fix this.
AOL Desktop Gold freezes.
Thank you for the feedback. Please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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March Update #4 -Version 11.0.1713 : Your "Hot New!" shortcuts do not work!
HOT New! - keyboard shortcuts to get focus in toolbar (ctrl L for URL, ctrl J for read mail icon).......................NONE OF THIS WORKS either for me or for my friend on her computer. I have cleared my browser. I have signed off and on twice. IT DOES NOT WORK!
Control J only highlights the mailbox. It does not open it.
Control L does nothing.Do you test before you put things out?
The CTRL+J key combination, will highlight the Read mail icon (not open it). Once the icon is highlighted you can use the left and right arrows on the keyboard to select the other icons in the toolbar and press ENTER to open any one of them. CTRL+L will move the focus to the address box, so after pressing this key combination you can start typing a URL, then press enter to open it.
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no one has anything good to say about aol, including me. Worse service ever. Agents are hard to understand and messed up my computer.
no one has anything good to say about aol. i am one of them. Agents from foreign countries are hard to understand and can't help.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
If you encounter issues call us at 1-888-265-3733.
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I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016
I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016 telling me to try again later yet all the other ones delete. I'm sick of it and want it gone!
Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Bring back old AOL
Error messages a lot of the times I try to log-in.... sites that once opened, don't always... no choices in stationery (paper)... AOL *****! I'm paying all this money for the "new" Gold and getting less now than with the old version. Come on guys... listen to your members.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Verification Code
Account verification (for AOL Desktop Gold on my desktop computer) is flawed because number of digits texted to me were greater than number of digits accepted in box where I was meant to type in the verification.
First code was 6 digits. NG. Hit "resend". Second code was 5 digits. NG. Hit "resend". Third code was 4 digits. This one I was able to type in, and therefore access my AOL Desktop Gold.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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remove last location from aol news from Aol Dektop Gold
to remove the last location from aol news when u try to move from another place/state
73rd ranked -
Tech help needs help!
I tried to install a paid version of Gold on a new hard drive. One tech called me and we installed a program to let her do the install. She couldn't and then told me it was due to over 1000 viruses on my computer. Another called me back and tried to get me to pay Microsoft $99 to repair my computer. I'm a tech myself. So I found a link and installed the Gold software myself. I've been with AOL since they were out on floppy for dial-up. Bad advice is not what your Tech people should…
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news bad idea in search box
I have no interest in you adding news to the search box. Please remove it. I was on the phone for an hour with 2 support techs who tried to remove this unwanted news. It is very uncalled for to try and make some one read **** they are not interested in
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https://my.screenname.aol.com/ Http/1.1 Service Unavailable
Try to sign in to my account at https://my.screenname.aol.com/ and keep getting this Http/1.1 Service Unavailable .
The error message you are seeing is caused by an outdated bookmark. Please go to mail.aol.com and sign in, then make a new bookmark for AOL Mail.
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emails won't open but the ads sure do
HOW AMAZING THAT I CAN CLICK ON AN EMAIL AND THE CONTENTS DOESN'T SHOW BUT BY GOD THE ADS ARE RIGHT THERE, FLASHING AND TAKING UP ALL THE MEMORY ON MY COMPUTER. I CAN'T SEE WHAT I'M HERE TO SEE, BUT BY GOD I CAN SEE ADS THAT HAVE NO MEANING TO ME. AOL SUCKS THE BIGGEST ****** EVER. ALL THE JOY IS GONE FROM USING AOL, THIS IS NO LONGER FUN, ITS TEDIOUS AND IT ****** ME THE **** OFF.
I would like to have a technician further investigate this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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Facilitate transfer of AOL files to other devices
I have been trying in many ways to copy folders and files I saved on AOL My PC and place them as backup in a folder of Documents in my Desktop computer but I have not succeed. I call Costumer Services for assistance, after trying with the assistant we were not able to have results and he said that Gold AOL do not permit to do it. I am really disappointed to know that always will have to depend on the AOL platform to access many old files. I want to know if AOL can give me option…
44th ranked -
Photo issues in Win 10
Win 10, new computer. After adding 6 photos to email body like I have always done in Win 7, AOL goes poof. Cannot get it to stay signed back in as that email was frozen there and would not close out. AOL not responding then poof, gone again. After wasting 15 minutes, I restarted computer and AOL finally opened and stayed open less that email that froze it. Week ago I had to uninstall and reinstall AOL per AOL tech on phone, wasted half a day loading back in toolbar favorites etc. PLEASE FIX photo in email issues.
Also…Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
fix aol gold or i will close my account of 40 years ,have managment call me before i do
Feature Unavailable
We're sorry, something didn't work quite right. Please try again from home or contact us for assistance. IDID-4000.
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44th ranked -
AOLD Desktop Gold
When trying to add the account on the Aol Desktop Gold i see the error " We could not sign you in. Try again from a different device. "
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Marking emails as unread does not always work
It rarely works on the first try, mark it as unread and expect it to stay in your new mail then when you want to have a double take you can't find it. Go to old and have to mark it as unread 2/3 more times before it's move back to the inbox. (side note, why isn't my screenname good enough to leave feedback? since I have to add the @aol.com to leave feedback am I going to have to do so to email other aol members as well?)
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If the problem isn’t resolved, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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