AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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799 results found
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I have been trying to get into my AOL account to update my account information but keep getting a message to try again later. Gold sucks!
Get rid of Gold and go back to the original AOL. Have a number where one can call AOL to change/or update account information. I need some help here and can't seem to get it from AOL. My credit card that AOL bills to was compromised with fraud and I was issued a new one and need to update my account. How can I do this?
You can update your account information, by accessing myaccount.aol.com or you can call our Billing department at 1-800-827-6364.
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news bad idea in search box
I have no interest in you adding news to the search box. Please remove it. I was on the phone for an hour with 2 support techs who tried to remove this unwanted news. It is very uncalled for to try and make some one read **** they are not interested in
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Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 an
Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 and a message that needed an address to send the email. Looks like there is a bug in the system that did not give me the correct error message.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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I am unable to complte a recaptcha authorization and get the same msg. That my computer is sending out automatic queries and its rejected.
I am on the line with AOL tech support right now. They are telling me their is no fix it for this
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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emails won't open but the ads sure do
HOW AMAZING THAT I CAN CLICK ON AN EMAIL AND THE CONTENTS DOESN'T SHOW BUT BY GOD THE ADS ARE RIGHT THERE, FLASHING AND TAKING UP ALL THE MEMORY ON MY COMPUTER. I CAN'T SEE WHAT I'M HERE TO SEE, BUT BY GOD I CAN SEE ADS THAT HAVE NO MEANING TO ME. AOL SUCKS THE BIGGEST ****** EVER. ALL THE JOY IS GONE FROM USING AOL, THIS IS NO LONGER FUN, ITS TEDIOUS AND IT ****** ME THE **** OFF.
I would like to have a technician further investigate this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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Tech help needs help!
I tried to install a paid version of Gold on a new hard drive. One tech called me and we installed a program to let her do the install. She couldn't and then told me it was due to over 1000 viruses on my computer. Another called me back and tried to get me to pay Microsoft $99 to repair my computer. I'm a tech myself. So I found a link and installed the Gold software myself. I've been with AOL since they were out on floppy for dial-up. Bad advice is not what your Tech people should…
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Saving an Email - not working.
I wish to save the contents of an email, (older AOL desktop had capability)
What I've tried - but doesn't work..
On an email, I right click & "SELECT ALL"
Then Click (bottom left of email border" SAVE & on my PC, Select
the folder I want .. & NOTHING is saved..Try again with "Create a folder" .. enter name and again
NOTHING is saved and the folder was NOT created.What I NEEED is save the entired email as a PDF or as an HTML file with any images.. OR whatever!!
You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.
To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location where you want to save it, and finally click on Save in the bottom right.
Please note that you can save one email at a time.
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no one has anything good to say about aol, including me. Worse service ever. Agents are hard to understand and messed up my computer.
no one has anything good to say about aol. i am one of them. Agents from foreign countries are hard to understand and can't help.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
If you encounter issues call us at 1-888-265-3733.
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AOL DataMask Screenshot Issue
AOL DataMask Screenshot Issue
When I use DataMask and try to make a screenshot on Dell’s website, it would not work. And, I did put an X in the appropriate screen block option and also selected Exit in the notification area. Furthermore, I can make a screenshot on any other website or document. I use Windows 10 and AOL Gold.
Below is one Dell’s website where I could not make a screenshot.
http://www.dell.com/support/home/us/en/19/quicktest?c=us&l=en&~ck=mn
Please fix.
Jerry
1/22/18Besides disabling DataMask, please also turn off the Screen Capture Protection from within AOL Desktop Gold. To do that, follow these steps:
1. Open AOL Desktop Gold and sign on.
2. Click on the Edit button on the top left corner.
3. Select General Settings from the drop-down menu.
4. Go to the Premium Security tab.
5. Uncheck “Enable Screen Capture Protection” (changes as saved automatically).
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https://my.screenname.aol.com/ Http/1.1 Service Unavailable
Try to sign in to my account at https://my.screenname.aol.com/ and keep getting this Http/1.1 Service Unavailable .
The error message you are seeing is caused by an outdated bookmark. Please go to mail.aol.com and sign in, then make a new bookmark for AOL Mail.
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Marking emails as unread does not always work
It rarely works on the first try, mark it as unread and expect it to stay in your new mail then when you want to have a double take you can't find it. Go to old and have to mark it as unread 2/3 more times before it's move back to the inbox. (side note, why isn't my screenname good enough to leave feedback? since I have to add the @aol.com to leave feedback am I going to have to do so to email other aol members as well?)
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If the problem isn’t resolved, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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email
it takes time to load the email in desktop gold i go to read on the upper left corner and then it takes longer than usual to load. AOL tech support already reinstalled and checked task manager on computer but issue still persists.
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Issues still present in aol desktop gold
There are still issues present in aol desktop gold.
1) Icons are missing from under safety all the way to help. This only affects computers that have an amd processor.
2) videos still play on auto on the welcome screen.
3) No manual update for check for updates.
4) The software causes my hard drive light to stay solid for a good 10 minutes before turning off.There may be other issues present still, but these come to mind.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL 800# TECH SUPPORT ACTUALLY MAKE PROBLEMS WORSE. READ BELOW
AOL 800# Tech support is all foreign based so AOL Corporate officers can maximize their pay. AOL Tech Support usually creates more damage and make problems worse. AOL continues to utilize an idiotic, problematic browser arrangement that needs continuous reworking and updating. Their main default, workaround and fallback is to Reload the AOL Gold program via BOMGAR session, which most always causes loss of your AOL program-open settings and loss of all your personal TOOL-BAR settings and Icons which you have placed there, but, of course, always retrains the AOL commercial Icons, which actually can, and should be deleted. These…
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will aol ever work as it should?
wjile trying to down load a video from my phone aol again fails
An unexpected error occurred.
There was a problem downloading the requested file. Try again later. -
AOL has gone to pot
I spend too much time waiting for something to happen. I click on a tab and wait. I try to scroll, and nothing happens. I get messages that AOL is not responding. It is extremely annoying. This used to be a good site, but I don't know if anyone gives a **** any more. Clean up your act.
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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AOLD Desktop Gold
When trying to add the account on the Aol Desktop Gold i see the error " We could not sign you in. Try again from a different device. "
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Facilitate transfer of AOL files to other devices
I have been trying in many ways to copy folders and files I saved on AOL My PC and place them as backup in a folder of Documents in my Desktop computer but I have not succeed. I call Costumer Services for assistance, after trying with the assistant we were not able to have results and he said that Gold AOL do not permit to do it. I am really disappointed to know that always will have to depend on the AOL platform to access many old files. I want to know if AOL can give me option…
22nd ranked
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