AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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758 results found
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email
it takes time to load the email in desktop gold i go to read on the upper left corner and then it takes longer than usual to load. AOL tech support already reinstalled and checked task manager on computer but issue still persists.
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AOL has gone to pot
I spend too much time waiting for something to happen. I click on a tab and wait. I try to scroll, and nothing happens. I get messages that AOL is not responding. It is extremely annoying. This used to be a good site, but I don't know if anyone gives a **** any more. Clean up your act.
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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Sign On .
I have tried 5 times today to sign on and I cannot, this system stinks, I don't want to spend my day trying to get online.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Photo issues in Win 10
Win 10, new computer. After adding 6 photos to email body like I have always done in Win 7, AOL goes poof. Cannot get it to stay signed back in as that email was frozen there and would not close out. AOL not responding then poof, gone again. After wasting 15 minutes, I restarted computer and AOL finally opened and stayed open less that email that froze it. Week ago I had to uninstall and reinstall AOL per AOL tech on phone, wasted half a day loading back in toolbar favorites etc. PLEASE FIX photo in email issues.
Also…Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Carousel on Aol Desktop Gold
my computer was hacked and after that my aol desktop gold not orking properly the carousel on the aol desktop gold is too small and whe i print an email as per tech support report a bug but theres also an error message
Hi there! We are sorry that you are experiencing this situation. We would suggest that you access our help site on help.aol.com where there shall be a section regarding Desktop Gold.
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Let me put you in touch with one of our technicians to investigate the cause of this issue. Please call us at 1-888-265-3733.
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How do I block Politics, Government and Corruption from Welcome Page when signing-in to aol?
When it comes to freedom of choice, It would be nice for AOL to be recognized as the World Leader in Customer Satisfaction Rating for Providing Internet Service by empowering subscriber to regain control over their sign-in welcome page by providing additional categories to select as their default Welcome Screen when signing-on to AOL.
Our Nation has more positive and uplifting choses to learn, share and report than choosing to make a living off some people flaws, many are lacking and other people misery.
We must leave our loved-ones unprotected when they are not in our presence whether it is… -
The auto suggestion on the address bar sucks.
Leave it as it was--don't want it showing names, topics, etc, that I never searched or care about in my browser!!! Use & PAY for AOL Desktop Gold--!! Don't need to pay for aggravation or for my computer to show places I've never searched!!
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Oath officers colosally stupid
You people are consummately STUPID. You took a good featured program and ******* it up. You removed many great features from GOLD, which is a real piece of ****, by the way. Hard to believe you twits get paid for this. Instead of correcting a problem, you just offer an excuse error message. What dorks. You removed the Drag and Drop function from the Favorites list and alphabetized it instead. Are you a 9 year old? What a bunch of colossal fools. And then you charge for this service? Email takes forever to send, photos won't load and usually crashes…
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aol desktop gold requirements
What are the minimum and recommended computer requirements for aol desktop gold? Does aol desktop gold run better on amd or intel cpu hardware, how much ram is needed?
This info doesn't appear in the help section, typing in aol desktop gold system requirements.
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When I go into text colors that you can highlite you go into customs to change from black to another color it never works, back to windows 7
When I go to text colors going into custom and try to highlite a change of color it never will change, can't figure out why you techs set up a bummer for multiple problems, you should of just left well enough alone, just go back to windows 7, loved that version, windows is considered garbage in my book. Get rid of windows gold, it serves no purpose.
Also when I am typing something to send in email and I send it out it will not send out the one I am trying to send it will copy something else…
One of our technicians will be glad to help you. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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Does AOL protections protect Chrome too?
I'm not clear on this topic. I would like to try some of the offered benefits but do they only work for AOL or everything else?
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Problem with your phone service
I just tried to call your 888 number and I get the computer voice telling me what to do but when I am transferred to a live person, there is just dead silence after the ringing stops. I tried going in through technical support first and it did it 3 different times and then tried going into customer support in case there was a problem with the technical phones but it happens in both places. So if you don't have anyone fixing your phone service, you have a problem.
We apologize for the inconvenience. Please try to call us again.
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Chat room ignore feature doesn't work!
I try to ignore someone who is in chat and I get an error stating I can't ignore myself. This piece of garbage software always has problems.
Before clicking on the Ignore button, first click on the user you want to ignore, from the list of people in the chat.
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I'm disappointed with the upgrade of copy send - red boxes appearing -not allowing sending
Please remove the bell icons that appear when I try to copy & paste.
After pasting they appear as red rectangles with an x and padlike symbol not allowing me to forward to my existing customers. Now I have to remove all the red markings - this II always did with bcc & to icons. This is very time consuming as I have a long list of customers that are expecting the latest news.
I have been an AOL customer for over 25 years - please remove the bell symbols and return to the old version. I want to remain… -
Would like you to support ....trying to save pictures from Ancestry, but they are not saving correctly since getting aol gold.
Would like you to support ....trying to save pictures from Ancestry, but they are not saving correctly since getting aol gold.
In order to save a picture from the Ancestry.com web-site, click on the photo to expand it (if necessary) then right-click on it and select “Save image as…”. On the Save As window that comes up, select the location where you want to save the photo, and click Save on the bottom.
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I seem to have issues with imbedded pictures in my mail. Whatever picture i imbed in my mail people seem to receive it blown up ( (too big)
I seem to have issues with imbedded pictures in my mail. Whatever picture i imbed in my mail people seem to receive it blown up (too big).
I am not having issues viewing it through desktop gold, but when I open it through webmail (mail.aol.com) using a browser, IT IS too big! haha. Please try to fix this through an update if possible. Much appreciated!After you embed the picture right-click on it and select Resize.
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GET SOME REAL NEWS THAT DOES NOT COME FROM HOLLYWOOD.INTERNATION IS NOT ABOUT THE ROYALS. MIDDLE EAST . ASIA , CHINA GIVES US SOMETHING THAN
WE THE PEOPLE DESERVE UNBISSED NEWS REPORT FROM AROUND THE WORLD, NOT JUST THE UK AND HOLLYWOOD
YOU HAVE AN OPORTUINTY TO TO INCREASE FREEDOM OF SPEECH AND HUMAN AWARENESS. HOW ABOUT THE HUMAN TRAFFICING ISSUES AND WHAT IS BEING DONE. ANYTHING OTHER THAN THE CLOTHES OF LOOSE WOMAN WERE IN HOLLYWOOD. NO ONE CARES. I WILL KEEP WRITING TIL YOU MAKE SOME CHANGES THIRD TRY!!!!!! -
When I send an email from either of my group after the email is sent each member of that particular group email address appears under my sin
When I send an email from either of my group after the email is sent each member of that particular group email address appears under my single contact list (Email address only) Consequently I have my single person email address with their name and email address and all of the email address only from the group. If I delete the email addresses which I did and when I looked under the group there were no email address under that group. I have called 3 times about. Just got on the telephone after holding the line for 25 Mins and the…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Regarding your experience with the Address Book groups, this is caused by the auto-add contacts feature. If the groups contain email addresses that are not in your Address Book (individual contacts) they will be automatically added, after sending an email to the group. Also removing the individual contact from the Address Book, will also delete it from the group.
In order to avoid auto-adding contacts to the address book, please follow these steps to disable the auto-add feature:
1. Click Edit on the top left.
2. Select Mail… -
Headline articles do not match clicked story
Come on AOL!! Your main headline articles don't match you story when clicked on. Example: Main headline "Guys trying to open locked gang safe get huge break", click on that title and it goes to: "Money Versed" 40 ways to make money without getting a real job.
A couple of headlines later: Main headline: "Ancient item leaves experts admitting they were wrong", click on that title and it goes to the same: "Money Versed" 40 ways to make money without getting a real job".
You also really need to ***** down on your editors and the reporters to "PROOF-READ"…Please try clearing the Browser Footprints and let us know if the issue persists:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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