793 results found

1. AOL Gold. What needs to be changed. What is management thinking?

   The new sign in will not hold your sign on and password even though there is a place for it. It's easier to use google chome and its free!! Simply, It takes too long to get an operator on to cancel aol gold. Why would you want to chase away long term customers. it's difficult to attatch documents, and the 9.8 was user friendly. AOL gold was not well thought out. Is anyone from management listening? Please help!
   thank you. I've never seen a product that does not work..........& try to get a credit on it. If this were a refrigerator there would be a new one issued.

   The new sign in will not hold your sign on and password even though there is a place for it. It's easier to use google chome and its free!! Simply, It takes too long to get an operator on to cancel aol gold. Why would you want to chase away long term customers. it's difficult to attatch documents, and the 9.8 was user friendly. AOL gold was not well thought out. Is anyone from management listening? Please help!
   thank you. I've never seen a product that does not work..........& try to get a credit on it. If this were a… more

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   0 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.

   We are not able to replicate the sign in issue. Make sure you have checked the “Save Password” box.

2. When will things work as they used to

   I just wasted over an hour trying to sign into Gold. After the little white box appeared two blue circles would freeze and got message "not responding", yet every other website I tried was no issue.
   I finally wasted more time calling Tech Support and reporting the issue. Other than trying to sell me some check up program I do not need, wanting to reinstall which I had done a short time ago making no difference in all the problems and filing a case number, that was it.
   I again reported my seven carousel icons which are moved every time I sign on and need to be manually moved back to where I want them. Every time Gold magically signs out, I have to repeat process. Not to mention on three occasions when I was signed out for nothing I did, emails I had started to write now appear on every sign on. This is from months ago. I can't get rid of them by deleting or trying to send. They just reappear with the dreaded news page on the welcome screen each sign on.
   I also asked the Tech when the mouse forward/backward buttons will work like they used to, Tech said no reports of problem. It's nice to say AOL has Techs, but if they can't fix issues, what is the point? I was told if issues aren't fixed, call back with my case number, and then what? It is a vicious circle of people complaining about problems and AOL dismissing them. How is it that the mouse button fix which I was told would work by Dec 2017 and it still isn't fixed, I have complained and reported numerous times and Tech says there is no report to this issue? Come on AOL, get your act together. Wouldn't it be easier to get things fixed so they work like they used to rather than wasting everyone's time trying work arounds, reinstalling and complaining?

   I just wasted over an hour trying to sign into Gold. After the little white box appeared two blue circles would freeze and got message "not responding", yet every other website I tried was no issue.
   I finally wasted more time calling Tech Support and reporting the issue. Other than trying to sell me some check up program I do not need, wanting to reinstall which I had done a short time ago making no difference in all the problems and filing a case number, that was it.
   I again reported my seven carousel icons which are moved… more

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   1 comment  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:

   1. Open AOL Desktop Gold.
   2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
   3. Type a short description of the problem, and click Send.

3. STILL NO CONTACT AS WAS PROMISED BY PHONE REP! Still (see below) same problems and nothing done to correct whatsoever! This I pay for. WHY?

   STILL NO CONTACT AS WAS PROMISED BY PHONE REP! Still (see below) same problems and nothing done to correct whatsoever! This I pay for. WHY? Can I please get some help in getting this corrected now and/or contact me if needed to get it done? Waited weeks and called in on several occasions. Get promise's that are broken only; to date! 
    *****@aol.com  &/or HOME PHONE IS ** *** **** 

   From: ****@aol.com
   To: Tester.desktop11@aol.com
   Sent: 2/23/2019 9:52:07 AM Pacific Standard Time
   Subject: AOL Desktop Gold error logs - 11.0.2174 gm

   Somtimes passwords or user names wll save and not be recognised. When signing in they appaear at first then on sign in will dissapear and ask to be reentered. They are saved in Browser. Have called many times without help. Suppose to get call or contacted back and never happens last case#08709285 on 2/17. Your people when calling have spennt lots of time on computer trying, with no results at all. PLEASE HELP!

   Cobrand: en-us
   OS: 10.0.17763.0
   64 bit: True
   ServicePack:
   CPU Name: Intel(R) Core(TM) i5-6400T CPU @ 2.20GHz
   CPU Speed: 2208
   CPU cores: 4
   Total Mem: 12288 MB
   Available Mem: 8062 MB
   Available PageFile: 9898 MB
   Manufacturer: HP
   Model: 510-p026
   Screen Resolution: 1280 x 720
   Screen depth: 32 bits
   Disk Free Space: 883866660864 bytes
   Version of Flash: N/A
   Anti-Virus: Windows Defender

   STILL NO CONTACT AS WAS PROMISED BY PHONE REP! Still (see below) same problems and nothing done to correct whatsoever! This I pay for. WHY? Can I please get some help in getting this corrected now and/or contact me if needed to get it done? Waited weeks and called in on several occasions. Get promise's that are broken only; to date! 
    *****@aol.com  &/or HOME PHONE IS ** *** **** 

   From: ****@aol.com
   To: Tester.desktop11@aol.com
   Sent: 2/23/2019 9:52:07 AM Pacific Standard Time
   Subject: AOL Desktop Gold error logs - 11.0.2174 gm

   Somtimes passwords or user names wll save and not be… more

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I would like to have one of our Technical Support Agents investigate this. Please call us at 1-888-265-3733

4. On Monday, July 9, I called AOL tech services re: buffering. The Tech, Aeriel, told me that I had to get the OPTIMIZER and that he had to

   On Monday, July 9, I called AOL tech services re: buffering. The Tech, Aeriel, told me that I had to get the OPTIMIZER and that he had to uninstall AOL Gold and Reinstall. I told him NO, last time (with blue aol) all my email folders were lost and it took 6 days to find someone to reinstallo. He said NO, the GOLD had a back and assured me I would not loose anything. Then we got disconnect. When I called back and spoke with Kevin, he could not help and got me to Supervisor, Jessie. She told me that she could reinstall from the AOL large computer and that she would work on it and call be back prior to midnight PST.. SHE NEVER CALLED ME BACK! The msg of restoring my Personal Filing cabinite continued to buffer for 48 hours. Still no result. Am now working with Al, who is trying to help me.
   Gail Mason. Kindly fix issue ASAP restore the deleted saved folders the previous agent did because it is very vital and be used for a case. Thank you.

   On Monday, July 9, I called AOL tech services re: buffering. The Tech, Aeriel, told me that I had to get the OPTIMIZER and that he had to uninstall AOL Gold and Reinstall. I told him NO, last time (with blue aol) all my email folders were lost and it took 6 days to find someone to reinstallo. He said NO, the GOLD had a back and assured me I would not loose anything. Then we got disconnect. When I called back and spoke with Kevin, he could not help and got me to Supervisor, Jessie. She told me that… more

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733.

5. Pictures not posting..

   Are you kidding me!!! For the past several day when I go to post a picture on facebook I get this error message!
   Oops
   Something went wrong. We're working on getting this fixed as soon as we can. You may be able to try again later. Really what's later!!

   You're not working on any of it!! That's why we still have all these nightmare issues!!

   This is insane. From one thing to another. AOL keeps changing everything up. Now when you send an email it's set up differently.
   You can't even get the bugs worked out of all the other nightmare problems..Now I can't post any of my pictures on FB!
   Get this d*** thing fixed now!!

   Are you kidding me!!! For the past several day when I go to post a picture on facebook I get this error message!
   Oops
   Something went wrong. We're working on getting this fixed as soon as we can. You may be able to try again later. Really what's later!!

   You're not working on any of it!! That's why we still have all these nightmare issues!!

   This is insane. From one thing to another. AOL keeps changing everything up. Now when you send an email it's set up differently.
   You can't even get the bugs worked out of all the other… more

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

6. AOL Gold resets itself as my default Browser. I HATE THIS!! CUT IT OUT AOL. You never change trying to take over my system!!!

   STOP AOL GOLD FROM CHANGING TO MY DEFAULT BROWSER!!
   AOL used to do this and I hated it. Now you want me to pay to have this issue again. Not a chance!!!

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   If you do not want to have AOL Gold as a default browser our technicians can help you out. Please call us at 1-888-265-3733

7. Somthing is wrong with a lot of your setups that you have on gold aol and it is terrible.

   if I have a letter I am writing and I have another page up I am trying to send out it will place this into the letter I am writing, you can't have multiple pages on your screen, it messes up all the time. AOL 9.8.2 never did this, you have really ruined AOL program Go back to AOL 9.8.2 it was great in my book, loved it, I hate this AOL GOLD, looking for another program to replace AOL GOLD so I don't have to deal with your aol gold any longer. Just so terrible, what's so hard in keeping AOL 9.8.2????????

   if I have a letter I am writing and I have another page up I am trying to send out it will place this into the letter I am writing, you can't have multiple pages on your screen, it messes up all the time. AOL 9.8.2 never did this, you have really ruined AOL program Go back to AOL 9.8.2 it was great in my book, loved it, I hate this AOL GOLD, looking for another program to replace AOL GOLD so I don't have to deal with your aol gold any longer. Just so terrible, what's so hard… more

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   1 comment  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

8. SERIOUSLY

   SERIOUSLY what an awful mess you have created with "GOLD"? IF I see one more time "NOT RESPONDING" I will scream. I try to read a story and when I click close I lose the WHOLE Welcome Screen (I'm sure this is ALL part of your NEW and IMPROVED AOL) I've been with you guys for a long time but I'm thinking it's not going to be much longer with this **** that you have now presented us with. Just cut your losses and go back to the last version.THIS is NOT worth my money and it makes me sad after ALL these years. AND you can't even figure out I am posting my unhappy experience WITH AOL from AOL????????

   SERIOUSLY what an awful mess you have created with "GOLD"? IF I see one more time "NOT RESPONDING" I will scream. I try to read a story and when I click close I lose the WHOLE Welcome Screen (I'm sure this is ALL part of your NEW and IMPROVED AOL) I've been with you guys for a long time but I'm thinking it's not going to be much longer with this **** that you have now presented us with. Just cut your losses and go back to the last version.THIS is NOT worth my money and it makes me sad… more

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

9. Opportunities to Improve Your News Posts

   For the last two years now your "News" articles have bee dominated by two subjects, including: 1) Anything negative or critical about Donald Trump, his administration or his family and 2) All things Meghan Markle. For example, today, July 6, 2019, you have a total of 7 of 81 News articles about Meghan Markle. That's roughly 8.6% of all your news articles. Someone need to tell you folks that this simply isn't "News", and no one wants 8.6% of their news articles to be about one subject, much less Meghan Markle. With all that is going on in the world, I know you and all the folks at AOL, can do better than that. Please Try, for our sakes.

   For the last two years now your "News" articles have bee dominated by two subjects, including: 1) Anything negative or critical about Donald Trump, his administration or his family and 2) All things Meghan Markle. For example, today, July 6, 2019, you have a total of 7 of 81 News articles about Meghan Markle. That's roughly 8.6% of all your news articles. Someone need to tell you folks that this simply isn't "News", and no one wants 8.6% of their news articles to be about one subject, much less Meghan Markle. With all that is going on in the world,… more

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   Duplicate  ·  0 comments  ·  News  ·  Delete…  ·  Admin →

10. Please bring back 9.8.2

    First of all, let me start by saying that I have been an AOL customer for more than 20 years and I am really mad. Bring back 9.8.2. This version stinks. When I try to print my emails, it leaves out half of the previous emails/responses. The old version told you whether or not you had any emails and how many when changing screen names, this one does not. You have to switch and sign on to find out if you have any emails. There are also other issues with the software. And to think for all these problems posted here on this website,and the headaches we are having with the program, you are charging an additional $4.99 per month. What about a refund for the **** you have sold us. What a ***** job. Your software techs need to fix this ASAP or trash it and bring back the old version. Also since your new software has appeared, the email on my wife's and my android smart phone has not worked properly. When I try to respond to an email, the phone says loading info and won't let you send an email. I loaded the AOL android app for my phone and that works about as bad as AOL Gold for computers. My android app shows I have emails, then when I go to the AOL android app to respond, the emails are not there, even when I drag down to refresh. I called Verizon about the email problem and they said they were having problems with AOL and put me on a three way conversation with an AOL rep. Rep said they had issues and gave me a service order number. That was about a month ago and nothing has been done. AOL Gold is not Gold, it's not even Silver or Bronze. It's more like scrap metal. I am a business customer and if you don't get this fixed ASAP, I will be moving on to something that works.

    First of all, let me start by saying that I have been an AOL customer for more than 20 years and I am really mad. Bring back 9.8.2. This version stinks. When I try to print my emails, it leaves out half of the previous emails/responses. The old version told you whether or not you had any emails and how many when changing screen names, this one does not. You have to switch and sign on to find out if you have any emails. There are also other issues with the software. And to think for all these problems posted… more

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    Duplicate  ·  0 comments  ·  Delete…  ·  Admin →

11. search history

    Suppose you had one or more window tabs open on the aol desktop. It used to be that when you would click the "welcome" tab, the space in which to type a new URL was blank. This is no longer the case. The AOL software would only try to "guess" previously used URLs when I started typing in the URL space. It would really be nice to have the software work this way again, because the software currently automatically puts an already used URL in the URL space, which can be very distracting. If you give me your direct Phone number, I can call and we can do a remote session if need be.

    Suppose you had one or more window tabs open on the aol desktop. It used to be that when you would click the "welcome" tab, the space in which to type a new URL was blank. This is no longer the case. The AOL software would only try to "guess" previously used URLs when I started typing in the URL space. It would really be nice to have the software work this way again, because the software currently automatically puts an already used URL in the URL space, which can be very distracting. If you give me your direct Phone… more

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    Reviewed  ·  0 comments  ·  Browser  ·  Delete…  ·  Admin →

12. This new [Unsubscribe] next to the From line of the email - why is it there?

    It isn't on every email I receive. Some members of many groups I belong to have it in their emails to me and others don't. Why would I unsubscribe from a private person's email? If this is AOL's way of trying to do the "Do Not Call" list for spammers, isn't it just telling them our email addresses really exist. I learned years ago to NEVER reply to a spam message - isn't that what the unsubscribe would do if a spam message was in with our regular messages?

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    Reviewed  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →

13. Terms Of Service seems to be selective in AOL Chatrooms

    AOL reestablished the use of REPORT in their chatrooms...and this sometimes results in a chatroom member losing their screen name for repeated violations...HOWEVER, not all TOS violators wind up losing their screen names and are bullying and harrassing other chatroom members in this one particular chatroom -- ROMANCE 60s PLUS LOVE -- several of the regular members brag that they are "protected" and will nevah lose their screen names while some trying to be honest and forthright lose screen names right and left....ARE THERE PROTECTED MEMBERS IN THE CHATROOMS AND IF SO WHY IS THAT SO? DID NOT THINK AOL ALLOWED FOR ROOM MANAGERS ANY LONGER...PLEASE ADVISE !!!!!

    AOL reestablished the use of REPORT in their chatrooms...and this sometimes results in a chatroom member losing their screen name for repeated violations...HOWEVER, not all TOS violators wind up losing their screen names and are bullying and harrassing other chatroom members in this one particular chatroom -- ROMANCE 60s PLUS LOVE -- several of the regular members brag that they are "protected" and will nevah lose their screen names while some trying to be honest and forthright lose screen names right and left....ARE THERE PROTECTED MEMBERS IN THE CHATROOMS AND IF SO WHY IS THAT SO? DID NOT THINK… more

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    Reviewed  ·  2 comments  ·  Other  ·  Delete…  ·  Admin →

14. user not maintaining a good connection between the aol software and server

    It seems that the aol desktop gold software is not coded right to allow a smooth experience for the user. There is constant freezing for a second or two anytime I try to do anything on the software, from reading email to reading an article to typing feedback.
    A third party browser doesn't have this problem. Things are not always in sync.

    It seems like the servers just can't handle the load. A way to fix that would be to add more server capacity. It could also be the amount of network traffic, but again, adding more capacity to the servers would solve this problem. I don't know if this problem is more of a busy server issue or a bug in the software.

    It seems that the aol desktop gold software is not coded right to allow a smooth experience for the user. There is constant freezing for a second or two anytime I try to do anything on the software, from reading email to reading an article to typing feedback.
    A third party browser doesn't have this problem. Things are not always in sync.

    It seems like the servers just can't handle the load. A way to fix that would be to add more server capacity. It could also be the amount of network traffic, but again, adding more capacity to the… more

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    Reviewed  ·  0 comments  ·  General  ·  Delete…  ·  Admin →

15. AOL GOLD

    SORRY..... I am so ******* FED UP WITH AOL GOLD, I AM READY TO SCREAM. It took 8 minutes to get Signed on. WHY???????????And trying to click off a site is close to impossible.
    Went to my Facebook, clicked on Messenger, and got another screen , that I cannot CLOSE. WHAT******* ****** CAME UP WITH AOL GOLD. IT GETS worse AND WORSE.
    I think I have to look at Firefox and ***** AOL, I have been a paying customer for 18 years, and it seems that AOL DOES NOT GIVE A ****. iF ENOUGH AOL CUSTOMERS, STICK TOGETHER, WE SHOULD GET 9.8.2 BACK. The CEO and AOL stockholders will lose. While AOL customers, get a "Sorry" Enough is enough. If this AOL GOLD is NOT Fixed by a week from now. I will CANCEL my payed subscription.

    SORRY..... I am so ******* FED UP WITH AOL GOLD, I AM READY TO SCREAM. It took 8 minutes to get Signed on. WHY???????????And trying to click off a site is close to impossible.
    Went to my Facebook, clicked on Messenger, and got another screen , that I cannot CLOSE. WHAT******* ****** CAME UP WITH AOL GOLD. IT GETS worse AND WORSE.
    I think I have to look at Firefox and ***** AOL, I have been a paying customer for 18 years, and it seems that AOL DOES NOT GIVE A ****. iF ENOUGH AOL CUSTOMERS, STICK TOGETHER, WE… more

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    Duplicate  ·  0 comments  ·  Delete…  ·  Admin →

16. GOLD support is Totally INCOMPETENT + UNCARING

    starting in beginning of Dec. 2017 -

    1- notified support about organizing favorites -
    response - thats the way it is + can not + will not be changed
    2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
    response - reset location , clear cache , cookies , etc . + restart -
    - did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no no response at all - tried many different computers + internet carriers with same resukts , NO LOCAL NEWS - problem is definitely with AOL program+ NOT computer settings !
    3- posted problem here on GOLD suggestion board -
    response - SAME useless scripted suggestion to clear cookies + etc.. suggestion closed with no further votes or comments allowed - problem exist with no correction in sight , going on 6 weeks - multiple contacts with NO helpfull response since
    4- local traffic has not worked for over a month - again on multiple different computers -
    5 - if you are not going to listen to or act on consumer concerns + suggestions why solicit them ?

    paid subscriber for 20 plus years , but not for long ! - total frustration with AOL - msn , yahoo , + etc. much more user friendly with much better support - WHY have local NEWS + traffic when there is NO local content ? - why have favorites that can not be easily + conveniently arranged ? - why charge for a site that has become progressively more user unfriendly + biased ?

    starting in beginning of Dec. 2017 -

    1- notified support about organizing favorites -
    response - thats the way it is + can not + will not be changed
    2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
    response - reset location , clear cache , cookies , etc . + restart -
    - did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no… more

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    Duplicate  ·  0 comments  ·  Delete…  ·  Admin →

17. desktop gold mail composing.

    On Desktop Gold, when trying to write an email, there are no longer manageable margins. in other words, when typing a line in an email, it keeps going beyond the margins of the email, and when one hits "enter" to go to the next line, one loses sight of the cursor completely, with no means of scrolling to the left. There is no justification whatsoever.
    When I spoke to tech support, they are clueless, saying one must go to full page size to write an email. That is not workable.

    Also, the latest update appears to count words. that is not something most users need or require and should be eliminated.

    I have been a Desktop gold user for decades. This will cause me to unsubscribe. Please respond asap. thank you.

    On Desktop Gold, when trying to write an email, there are no longer manageable margins. in other words, when typing a line in an email, it keeps going beyond the margins of the email, and when one hits "enter" to go to the next line, one loses sight of the cursor completely, with no means of scrolling to the left. There is no justification whatsoever.
    When I spoke to tech support, they are clueless, saying one must go to full page size to write an email. That is not workable.

    Also, the latest update appears to count words. that… more

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    7 comments  ·  Mail  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

18. I am so disgusted withy o ur service. I plan to discontinue it as soon as humanly possible. I spent 45 minutes trying to delte screen nam

    Start again. Your service has gone downhill at an unbelieveable pace. I can't wait to abandon AOL. Virtually nothing works. Tried to delete a few screen names, and after 45 minutes simply gave up/ Improve my experience with AOL...............at this point I don't know where to begin.

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    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our technicians to check if they can help you out. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.

19. AOL is a major internet piece of ****, news stories run for week, trying to get help is a joke

    AOL is a major internet piece of ****, news stories run for week, trying to get help is a joke can you not be better? I would love to talk to someone who explain all the unpleasent things on aol. SEE my email on aol is not good enough

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    Reviewed  ·  0 comments  ·  General  ·  Delete…  ·  Admin →

20. I can not stop the message "do you want to delete" after trying to delete messages in bulk or single...very tiresome...seems to come and go.

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    3 comments  ·  Delete…  ·  Admin →
    Responded  ·  AdminAOL Desktop Gold Support (Admin, AOL) responded

    In settings, you can click on Mail and then select General. There is a checkbox that controls the delete confirmation. Uncheck that box if you don't want to see that message again.