758 results found

1. AOL GOLD IS REALLY BAD NEWS ON SO MANY LEVELS...

   REALLY BAD NEWS FROM ALL THOSE CHINESE TECHS WHO ARE TRYING TO REPAIR AND FIX REMNANTS OF AOL 9.8 WHICH WAS NOT INCLUDED IN THE OATH PURCHASE. SO, NOW THEY ARE EMBARRASSED TRYING TO CATCH UP AND MAKE SOME SORT OF APPEARANCE. REALLY SAD AND DUMB, AND WE PAY FOR THIS?

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   Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

2. AOL Gold May 2019 crashes every 5 minutes

   AOL Gold 11.0.2285 in Windows 7 now (since May 2019) crashes every 5 minutes trying to read mail.

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   1 comment  ·  Mail  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

3. my email is being blocked from people trying to send

   Your service ****

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

4. GOLD SUPPORT

   starting in beginning of Dec. 2017 -

   1- notified support about organizing favorites -
   response - thats the way it is + can not + will not be changed
   2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
   response - reset location , clear cache , cookies , etc . + restart -
   - did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no no response at all - tried many different computers + internet carriers with same resukts , NO LOCAL NEWS - problem is definitely with AOL program+ NOT computer settings !
   3- posted problem here on GOLD suggestion board -
   response - SAME useless scripted suggestion to clear cookies + etc.. suggestion closed with no further votes or comments allowed - problem exist with no correction in sight , going on 6 weeks - multiple contacts with NO helpfull response since
   4- local traffic has not worked for over a month - again on multiple different computers -
   5 - if you are not going to listen to or act on consumer concerns + suggestions why solicit them ?

   paid subscriber for 20 plus years , but not for long ! - total frustration with AOL - msn , yahoo , + etc. much more user friendly with much better support - WHY have local NEWS + traffic when there is NO local content ? - why have favorites that can not be easily + conveniently arranged ? - why charge for a site that has become progressively more user unfriendly + biased ?

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   bob k. shared this idea · January 16, 2018 · Delete…
   DUPLICATE · January 16, 2018

   starting in beginning of Dec. 2017 -

   1- notified support about organizing favorites -
   response - thats the way it is + can not + will not be changed
   2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
   response - reset location , clear cache , cookies , etc . + restart -
   - did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no… more

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   Duplicate  ·  0 comments  ·  Delete…  ·  Admin →

5. You can start by answering your phones. I've been on hold now for 21 min.to Tech. Have problems with Comp check up. Pay for it and it will n

   You can start by answering your phones. I've been on hold for 23 min. now trying to get Tech support.

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   1 comment  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.

   For comprehensive AOL Computer Checkup online help, check out our help article: https://help.aol.com/articles/aol-computer-checkup-features-and-benefits or contact technical support at 1-888-847-3541.

6. Advantis ads

   I was just TRYING to do the IQ quiz on Trend Chaser. I gave up because those damned ads kept swirling aournd on the bottom corner. When I was taking those types of tests years ago, I do not remember having to put up with those things while trying to think. I don't know tho in the **** thinks this **** up.

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   Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

7. Ask Ex-Tech. employee, Brent to stop calling asking for personal Info.

   Brent, your EX. Tech. employee is calling AOL customers and trying to get personal Info. and his wife/girlfriend is in on it also.

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   Reviewed  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →

8. Trying doing a decent job of keeping the web site correct

   Do your job

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   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

9. FIX THE ADDRESS BOOK

   When trying to enter a NEW contact in the address book, after clicking SAVE...(button turns/grey) and contact DOES NOT SAVE. WTF?

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   1 comment  ·  Delete…  ·  Admin →
   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   We cannot replicate this. Please close AOL Desktop Gold and reopen it. If the issue still persists call at 1-888-265-3733.

10. Tech support and the attitude that they have and just hang up on you when they cannot figure out how to fix a problem

    Having a problem with the Masque Texas Holdem poker game loading and the tech that was working ( KEN)with me to try and find out why the game was intermittent and sometimes load and others wouldn't and after messing with it for about 45 minutes and he couldn't figure out what the problem your TECH KEN HUNG UP THE PHONE ON ME AND WE COULDN'T GET THE PROBLEM FIXED AND THIS IS THE MESSAGE I HAVE FOR YOU: IF THIS IS THE WAY THAT YOU ARE GOING TO DO BUSINESS IN A WAY I AM GLAD FOR YOU THAT YOU ARE KEEPING UP WITH THE WAY AOL DID BUSINESS, CAN'T FIX THE PROBLEM OR A SOLUTION FOR SOMEONE ELSE TO HELP WITH THE PROBLEM JUST TO **** WITH THE CUSTOMER AND JUST HANG UP ON THEM. THAT IS THE SAME POLICY AOL HAD. CAN'T FIX IT HANG UP AND TO **** WITH THE CUSTOMER. THE ATTITUDE IS THE SAME ALSO. I HAVE BEEN WITH AOL FOR ABOUT 20 + YEARS AND I GUESS THAT I WILL NOT BE WITH YOU THAT LONG, YOUR ATTITUDE IS JUST LIKE AOL AND LIVE WITH IT. I WILL MAKE SURE THAT I WILL LET MY FRIENDS KNOW THAT NOTHING HAS CHANGED AND THAT YOU ARE JUST STAYING IN LINE WITH AOL, CAN'T FIX IT JUST HANG UP THEY CANNOT TALK TO TALK WITH THE SAME PERSON AND THE ALIAS THEY USE YOU WILL NEVER FIND THEM AGAIN. I WOULD LIKE TO SAY "WISH YOU THE BEST" BUT THAT IS IMPOSSIBLE SINCE YOU ARE IN LINE WITH AOL. If the people that you have in tech support, they are like the ones that all they did for AOL was answer the phone and try and talk you out of talking to tech. maybe you should get the ones in your tech. support and let them answer the phone and put the one answering the phone in the tech. support dept.

    Having a problem with the Masque Texas Holdem poker game loading and the tech that was working ( KEN)with me to try and find out why the game was intermittent and sometimes load and others wouldn't and after messing with it for about 45 minutes and he couldn't figure out what the problem your TECH KEN HUNG UP THE PHONE ON ME AND WE COULDN'T GET THE PROBLEM FIXED AND THIS IS THE MESSAGE I HAVE FOR YOU: IF THIS IS THE WAY THAT YOU ARE GOING TO DO BUSINESS IN A WAY I AM GLAD FOR YOU THAT YOU… more

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

11. I do not really expect anything out of this feedback but here it is anyway.For the last 9 days I have been blocked from My AOL account. I ha

    I Can not sign into my AOL account. I have tried and tried to do so with success. I am almost ready to Cancel my AOL account I have had for 20 years or more. You can see if you check from your end that I have had this account a long time. I do not wish to do this but If I can not sign into the account, i have no other Ideas. I have tried everything even to changing my Pass word. I try and the Help desk sends me a code word via telephone. This has been tried 4 times and when I enter the code it says it is an un valid code. ****, I have been bald headed for 40 years or more but I am almost ready to pull out the little hair I still have. HELP ME DAMIT>>>>

    I Can not sign into my AOL account. I have tried and tried to do so with success. I am almost ready to Cancel my AOL account I have had for 20 years or more. You can see if you check from your end that I have had this account a long time. I do not wish to do this but If I can not sign into the account, i have no other Ideas. I have tried everything even to changing my Pass word. I try and the Help desk sends me a code word via telephone. This has been… more

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    0 comments  ·  Account  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-800-827-6364.

12. favorites

    when i do a search in the Favorites due not being able to find the site listed in my favorites, which is rather long, it displays the site i want but doesn't show where the site is listed in my Favorites so i have to manually find it and move the site to where i want it listed. it would be great if when we search is to go right to where it is listed so we know exactly where it is listed. i have a lot of major favorites, i.e., truck issues, DAV, Bills, and a lot of sites listed under those. sometimes when AOL saves them they go where they were not supposed to even though i try to save them under a major favorite that applies. i love being able to save the favorites by date so i can always go and restore back to find something that i may have deleted by mistake earlier.

    when i do a search in the Favorites due not being able to find the site listed in my favorites, which is rather long, it displays the site i want but doesn't show where the site is listed in my Favorites so i have to manually find it and move the site to where i want it listed. it would be great if when we search is to go right to where it is listed so we know exactly where it is listed. i have a lot of major favorites, i.e., truck issues, DAV, Bills, and a lot of sites… more

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    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

13. radio button missing on address book

    radio button is missing when trying to edit contacts from the address book.
    please put back the radio button to correct all email address's in my adress book .

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    The radio button has been removed from the Address Card view. The ‘Primary E-Mail’ field will be the main email address that will show in your Address Book.

14. stop conning the public and help them . It took me 5 hours 6 telephone calls just trying to reset my pass word in two days .....and now i u

    some thing new to Verizon . honest .Be fair and Honest with your subscribers . stop trying to con them into buying anti this and athat programs ............you PUSH by virtue of you selling protection

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    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

15. Stupid page jump....

    Why is the **** do you have your page jump when I'm trying to read one of your storied..You're just itching to lose customers....RIGHT;.;Fire the idiot that came up with that.....

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16. tryihng to save proof of a bank checking deposit,, HOW ???

    Im trying to save proof of a bank account deposit,it keeps saying im naming the deposit with a file name that is NOT valid.......why???

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    2 comments  ·  Other  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

17. Because i know that AOL is trying to neutral in there reporting

    www.foxnews.com/us/2016/03/30/dad-turns-grief-from-sons-death-into-quest-to-tabulate-toll-illegal-drivers.html
    Just thought you might look at the other side for once.
    Thank you

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    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

18. update scam

    have updated and restarted still have update notice.
    had a hacker/scam artist named "sam" trying to Update my account for a few dollars NOPE pay enough each month for this service

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    Reviewed  ·  0 comments  ·  Account  ·  Delete…  ·  Admin →

19. I am trying to forward a video attachment through my email and it appears that the settings to select on how to send the email has been chan

    I am trying to forward a video attachment through my email and it appears that the settings to select on how to send the email has been change. I AM DISGUSTED WITH THIS CHANGE. I WANT IT TO CHANGE BACK OR I WILL GO TO GMAIL. CHANGE NOW!!

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    Reviewed  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →

20. Transparent PNG images with alpha channels show up black & are converted to JPG

    I am a Graphic Designer and have to email my iOS programmer 2600+ transparent PNG images to program into our iOS application. They have to be in PNG format. AOL Desktop Gold has a few programming flaws that need to be fixed immediately. When I copy any PNG image into the write mail window, AOL incorrectly flattens the transparent PNG image making the transparent area BLACK in color and ALSO changes the file format from PNG to a flattened JPG image. We can NOT use JPG images at all as they lack an alpha channel.

    This HAS to be fixed immediately!!! If my programmer emails me a transparent PNG image from Gmail, it comes through on my AOL account correctly as a PNG with a transparent alpha channel. However if I email him the same exact file from AOL the image is changed to a jpg and flattened/ made black where it is transparent!! What is going on?!

    AOL remotely connected to my computer today 4/24/19 and I demonstrated this bug to 2 AOL workers including a manager. We were on the phone for 1 hour 27 minutes. I was told to instead attach the files through AOL Desktop Gold, however I need to write a detailed description to the right of every single image explaining its name, where it goes in our application, sound effects it plays when clicked etc. I can not do this if I were to simply attach them!

    I tested this many ways. When I drag and drop or attach a transparent PNG image into AOL Desktop Gold, AOL flattens it and converts it to JPG. If I were to right click on it and select "Save Image As" you can clearly see that the file format is incorrectly changed to jpg. JPG images lack alpha channels! Not only do they lack alpha channels, but I noticed that the PNG images I attach get a little pixelated so they loose quality when they are converted to JPG and can not be used at all.

    I can log into my FREE gmail account and drag/drop transparent PNG images into my write mail and they work correctly with alpha channels and without any pixelation! AOL's mail has to work correctly too as I am paying a monthly fee for your service.

    If this is not fixed within the next 3 months, I will be making a video of this and posting it onto social media for all to see. I am SHOCKED that AOL does not seem to beta test its own software and I am the only person who has apparently pointed this glitch out to AOL.

    I work at a design agency and we use AOL services for advertising. If this BUG is not fixed immediately, I will be recommending to my manager that we discontinue advertising on AOL as this BUG hampers our workflow.

    I was told that I was the only person who has reported this problem, however I just searched on AOL's own Submit feedback page and found many others with the same exact problem. It seems that AOL does not read your own comments but reply to them with a blanket response as:

    SUPPORT REQUEST · Product Support (Product Support, AOL) responded
    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

    I am a Graphic Designer and have to email my iOS programmer 2600+ transparent PNG images to program into our iOS application. They have to be in PNG format. AOL Desktop Gold has a few programming flaws that need to be fixed immediately. When I copy any PNG image into the write mail window, AOL incorrectly flattens the transparent PNG image making the transparent area BLACK in color and ALSO changes the file format from PNG to a flattened JPG image. We can NOT use JPG images at all as they lack an alpha channel.

    This HAS to be fixed… more

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    1 comment  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for your feedback, we will share it with the engineering team.

    As a workaround, please attach the PNG files to the email, as opposed to embedding them into the email body. To attach the files, click on the ‘Attach File’ button at the bottom left corner of the Write mail window.