758 results found

1. Error Messages Keep Telling Me My Mail Cannot Be Sent Because of Some Error

   Sometimes I get a message that says my mail cannot be sent because of an error yet it will send if I put it into Mail Waiting to be Sent. Other times it says We Seem To Be Having Trouble Loading Your Mail. Try Again in 5 Minutes. But five minutes, ten minutes, half an hour later and it still won't send my mail!!

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   3 comments  ·  Mail  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

2. I can't send pictures in emails

   When trying to send pictures in email they go into cyber space and won't send. After 5 minutes you give up and try to close it and it said WRITE MAIL HAS CHANGED DO YOU WANT TO SAVE IT? When you check yes there is nothing in the draft box. WHATS GOING ON HERE! I need this to work this is my business to send pictures either fix it or give me the old version back I had no problems with that.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   5 comments  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

3. Need to tell customer full ramifications

   I am furious!!!!!! On July 2 I worked with your tech Algen Albino as my aol screen had frozen. He suggested I install System Mechanic for $4.95 a month which i did and which took a great deal of time. On July 3 I opened my computer and could not get on AOL Gold and my recycle bin had been completely deleted. Today I talked to a tech support Alex and he deleted System Mechanic from my computer, but said I could sign up for something at a cost to try and restore some of my recycle bin. I refuse to pay for something that I was not informed about. mr. Albino never told me that my recycle bin would be deleted!!!! I do reference my recycle bin and am furious that AOL deleted it without my knowledge and now wants to charge me to try and reclaim some of the items! AOL is not looking too attractive to me right now. Every time I call tech support they are trying to talk me into buying something. Well this time I bit and it cost me. Mary Ellen Brock

   I am furious!!!!!! On July 2 I worked with your tech Algen Albino as my aol screen had frozen. He suggested I install System Mechanic for $4.95 a month which i did and which took a great deal of time. On July 3 I opened my computer and could not get on AOL Gold and my recycle bin had been completely deleted. Today I talked to a tech support Alex and he deleted System Mechanic from my computer, but said I could sign up for something at a cost to try and restore some of my recycle bin. I… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Account  ·  Delete…  ·  Admin →

4. Security encryption has problems

   I already reported this to the the team, but it is still not fixed. Here is the problem. that program migrates all across the computer when I have the AOL Gold program open that has the encryption. If I open another browser or even word pad what every I type is a bunch of jumbled letters and symbols instead of what I'm typing, Some times even my sign it is encrypted and I can't sign in to the Gold program. One of those times I needed to verify my account to another web site and they sent me a code to my AOL E-mail. I got that code but when I typed it in it would come up all jumbled. Copy and paste did work, or if I typed it in a AOL E-mail and then copied it and pasted it that would work to get me by.

   I already reported this to the the team, but it is still not fixed. Here is the problem. that program migrates all across the computer when I have the AOL Gold program open that has the encryption. If I open another browser or even word pad what every I type is a bunch of jumbled letters and symbols instead of what I'm typing, Some times even my sign it is encrypted and I can't sign in to the Gold program. One of those times I needed to verify my account to another web site and they sent me a code… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  2 comments  ·  Delete…  ·  Admin →

5. The ability to cut and paste pictures into a text is very limited.

   The ability to cut and paste pictures into a text is very limited. It appears AOL GOLD hates FB sources when trying to cut and paste images.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  3 comments  ·  Delete…  ·  Admin →

6. Make it possible for users to print out a website address list of My Favorites

   Please provide a way for an AOL user to print out the website addresses of all their Favorites. If I could have printed my Favorites I would have an easy reference now that installing AOL on a new computer did not populate my Favorites and to make it worse, I can't put any favorites in My Favorites on the "new" AOL installation.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Favorites  ·  Delete…  ·  Admin →

7. Email on AOL is PAINFULLY SLOW! Its not my computer. Switching to gmail in a week if this continues. Enough
   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Responded  ·  1 comment  ·  Delete…  ·  Admin →

8. probems with aol tech fortress

   Your Tech Mary said she was going to connect me to Billing. I told her I thought they were closed tonight but she said I could reach someone by requesting “get live help.” That did not work out.

   I have had five problems so far with your app AOL TECH FORTRESS over the three days that your AOLtech convinced me to give it a try. I want it removed ASAP and I should not be charged for it.

   Problem #! I neeedd to get on an educational website for a school project. AOL TECH FORTRESS would not allow it. It was a well recognized educational site used by scientists and their students everyday.

   Problem#2 I needed help from a Net Gear technician on Jan 12 to install a certain science program I needed; we were finally able to do that after temporarily reducing TECH FORTRESS’s security level to allow install.

   Problem#3 Tonight, Jan.13. I was having all kinds of problems with AOL (a) raspy, slow, draw-out audio, (2) up/down cursor to right of email page moved improperly or not at all (c) the three buttons supposed to be on top right of random email pages were absent (minus sign, horizontal rectangle and plus sign) so that page could not be navigated.

   Problem#4 Generalized slow response of computer to commands. Computer had recently been optimized.
   Your tech could not help me solve the sound problem, nor the other problems, but I did get her to uninstall and reinstall AOL Gold. Sound problem and great slowness persisted. She tried all she knew how to do.I think what she did weventually help, but not while she was working with it. She did not have me do a RESTART.

   Problem@5 I called my paid Netgear tech who had great difficulty taking control of my computer since AOL TECH FORTRESS kept popping up and interfering.. And in this case it would not allow me to temporarily reduce the security level. She tried three ways to take control, black and by some different method I don’t understand she finally succeeded. The computer went black and she had me do a 60 sec power down and start it back up. I was sweating, but computer came back on. Sound is now working fine. It seems faster. The few email pages I tried worked OK.

   I had trouble with your Super Anti Spyware in the past. McAfee techs had told me on two occasions it was interfering with my McAfee AntiVirus Plus. Every time I call AOL tech, they try to get me to try Super AntiSpyware again. I DO NOT want to try AOL TECH FORTRESS OR SUPERANTI SPYWARE again!

   Trying to get this messase to you I lost one AOL Tech tonight. And after I typed this case out for another AOL tech and tried to enter it, I only had message client left the chat and all my typed material was gone, So, I hope you get this chat. Please have AOL Billing call me in AM after 10:00 AM CST, and have someone remove AOL TECH FORTRES from my billing and from my computer. Netgear tech had offered to remove program but I thought you should do it so you can know it is off computer and stop any charges.

   Phone --**** email j**@aol.com

   Andrew Donelson

   PS..Now when I was trying to enter this chat on my computer I find your chat line is CLOSED, and AOL “Live support” wants to charge me. I suggest you get a 24/7 email for customer complaints. Please notice how many years I’ve been a customer and I have resisted all efforts to pull me away.

   Your Tech Mary said she was going to connect me to Billing. I told her I thought they were closed tonight but she said I could reach someone by requesting “get live help.” That did not work out.

   I have had five problems so far with your app AOL TECH FORTRESS over the three days that your AOLtech convinced me to give it a try. I want it removed ASAP and I should not be charged for it.

   Problem #! I neeedd to get on an educational website for a school project. AOL TECH FORTRESS would not allow it.… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  General  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support agents to investigate this. Please call our team at 1-800-827-6364.

9. Help! My address book is not working well at all.

   Hello; For the last few days, anytime I make a change to my aol address book, I'm getting messages where the address book function is having problems and to try again in five minutes. I wait ten minutes, try again, but continue to get the same message. Yesterday I created several groups and this morning, they showed up just perfectly in my address book. Tonight, all but two are gone. This is really causing me a lot of stress, since I use aol to notify my church family of sickness, info, etc. What's going on? Thank you!

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   4 comments  ·  Address Book  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Please give us a call at 1-800-827-6364 and one of our technician will assist.

10. POOR PERFORMANCE

    I HATE/ABHOR AOL DESKTOP GOLD. I have never seen such a total failure of a site that was previously working well for many. For this we are paying money??? Performance is horrible and, it is NOT my computer as I've had it checked out by experts who, BTW, echo sentiments about AOL. As soon as I can find a way to transfer all my favorites, saved data, emails, contacts, etc., this 30yr customer is HISTORY. Booo Hisss AOL...shame on you.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    3 comments  ·  General  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

11. Benetfits

    $250 Extended Computer Protection
    Protect your computer regardless of its age, with up to $250 per year in hardware repair or replacement coverage...
    FAKE NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  General  ·  Delete…  ·  Admin →

12. how do i get rid of Windows Powershell from appearing when my computer comes on.?

    stop Windows PowerShell from appearing

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Browser  ·  Delete…  ·  Admin →

13. Settings need check by AOL techs

    I received a note on my previous feedback asking me to call an AOL "Technical Support Agent" about my feedback issue for change: Namely that when I try to move a heart icon that's under a file in my "favorites box" to a different folder, the minute I click on the heart, the entire list of folders and icon items shifts to the left inside the favorite box. This obliterates seeing the left column of file icons. Why? I called the AOL technical agent as directed in "product support" but he had no idea how to stop that from happening and asked me to write this note to AOL Gold programers saying this problem is something they should look at correcting. The copy inside the previous desktop program stayed stationary when you were moving heart icons from folder to folder. There is no reason for it to shift to the left. If it is doing that to enable you to view the item's name better, it makes things worse because you can no longer see the left side of your favorite's box icons. Solution: Make the box bigger, or do whatever you did in the last program. Why on earth did you change that perfectly good program? For the sake of security? Great, but what about being user friendly. When did that stop being AOL's priority?

    I received a note on my previous feedback asking me to call an AOL "Technical Support Agent" about my feedback issue for change: Namely that when I try to move a heart icon that's under a file in my "favorites box" to a different folder, the minute I click on the heart, the entire list of folders and icon items shifts to the left inside the favorite box. This obliterates seeing the left column of file icons. Why? I called the AOL technical agent as directed in "product support" but he had no idea how to stop that from happening… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

14. My Data Export/Import

    Found My Data in settings by accident. Was very happy to see an Export/Import for mail, etc. Had old emails in Gold on one computer so did the Export to transfer to a new desktop. The Import is now taking over three hours!!!! And it's still not done!!!!! I'm going to let it run just to see if it really will import all my 9.8.2 emails. Really shouldn't take this long. The Export also took a very long time. This needs some work.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents assist you with this. Please call our AOL Desktop Gold team at 1-800-827-6364.

15. AOL GOLD JUST KEEPS GETTING WORSE

    I just spent an hour and forty five minutes trying to answer ONE e-mail.
    Mostly this software just runs endlessly and the screen locks up, making it completely USELESS. Nothing like going backwards.....I almost think that dial up was faster than this monstrosity. Trying to refrain from belligerence....20 years with AOL for this????? Depressing...

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    21 comments  ·  Delete…  ·  Admin →
    Completed  ·  AdminProduct Support (Product Support, AOL) responded

    This issue is fixed in the latest revision. Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting “ About AOL“ from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.

    If the version is lower than 11.0.1630, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload. If the issue persists after updating the AOL Desktop, please let us know.

16. AOL Games

    The AOL games are not working even though we already have updated the flash player. We also did try to refresh the AOL server by uninstalling and re-installing the software. Also, tried to turn off the anti-virus, but still having the same issue.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Please give us a call at 1-800-827-6364 and one of our technician will assist.

17. DNS errors

    This week I am constantly getting a DNS error when I sign on. When AOL seems otherwise to be working properly, I'll try to open up my email and constantly get the dreaded DNS error. Not only does it appear, but you can delete it! Every type you try type something, it shows up again. I've been dealing with this for a week, and it's time for this to end! Thank you!

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Delete…  ·  Admin →
    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    Restarting your computer, modem and any home networking equipment, will help your computer get a better connection. Follow the steps below: 1. Shut down your computer. 2. Unplug the power cord from your cable, DSL, or dial-up modem, and router (if you have one). 3. Wait 30 seconds. 4. If you use an external modem, plug the power cord into your cable, DSL, or dial-up modem. 5. If you have a router, plug the power cord into your router. 6. Turn on your computer.

    If you still encounter issues call at 1-888-265-3733.

18. Address book issue

    I was trying to send email and I have this issue when I enter the first 2-3 letters of the name it will show many names that I don't want to see. Hope you can fix the address book where I can just enter the name and place a coma ( , ) then the next name then coma again and it works, the old version was a lot better.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  4 comments  ·  Delete…  ·  Admin →

19. a new perk or a problem?

    Starting tonight 5/16/18, whenever I'm doing my email, whenever I close out the mail and delete it, my curser automatically goes to the top of the list. When I'm trying to look at email that was posted 3 days ago and I keep ending up at the top of the list its very annoying, I have to find where I was and start again. Why can't things just be left alone? Its like trying to reinvent the wheel and you just can't leave things that aren't broken alone. So very aggravating!

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  5 comments  ·  Delete…  ·  Admin →

20. AOL scamming senior citizens

    How dare AOL try to scam me to pay $100 to remove virus software from computers in my household !!! After trying to download AOL Gold I received an error message to contact customer support which I did . After talking to several people , one Tech told me my new laptop had a virus and it will travel to all the computers in the household and he can clean them all for $ 99.99 . I am a Senior citizen and I believe AOL was trying to take advantage of me, by trying to make me believe this BS and pay them $$ before I could download AOL !! And *** had the nerve to get nasty with me when I refused !!!

    How dare AOL try to scam me to pay $100 to remove virus software from computers in my household !!! After trying to download AOL Gold I received an error message to contact customer support which I did . After talking to several people , one Tech told me my new laptop had a virus and it will travel to all the computers in the household and he can clean them all for $ 99.99 . I am a Senior citizen and I believe AOL was trying to take advantage of me, by trying to… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Account  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Please call our team at 1-800-827-6364 to look more into this.