AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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791 results found
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AOL GOLD address book is still not working. If you add a name from 'all contacts' it goes in but does not stay in.
AOL GOLD address book is still not working after all this time. I have reported this many times. One Example: If you try and transfer a name from 'All Contacts' to a folder below, it goes in but after AOL GOLD is closed it does not stay in. The address book is a complete shambles. Very poor planning on the upgrade.
I’d like to have one of our Technical Support agents look deeply into the issue you experienced with the address book. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.
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An inbox ad just ran with audio
The ad says I should not shut down my computer or files will be lost. Why do you let junk like this run on PAID subscription Desktop Gold?
I've previously run McAfee afterwards and nothing was found.
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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You sent me a 2 minute survey but after answering these and I click submit the computer locks up
Fix the problem
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Need to tell customer full ramifications
I am furious!!!!!! On July 2 I worked with your tech Algen Albino as my aol screen had frozen. He suggested I install System Mechanic for $4.95 a month which i did and which took a great deal of time. On July 3 I opened my computer and could not get on AOL Gold and my recycle bin had been completely deleted. Today I talked to a tech support Alex and he deleted System Mechanic from my computer, but said I could sign up for something at a cost to try and restore some of my recycle bin. I…
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Your tecks can't fix the problems Gold sucks give us back 9.8.2 untill you get something that works!
My browser says it need updating and it won't update you click on help, check for updates the it disappears. tech uninstalled and re downloaded Gold reinstalled no change. In y favorite places when I click on a link that has a secondary link blank page or get error browser needs updating, worked fie until first of this week. copy paste in Google Chrome works fine. but i would like what I paying for to work. give us back our old AOL until you get this **** Gold fixed doesn't seem like you even trying to fix it. Maybe…
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Error Messages Keep Telling Me My Mail Cannot Be Sent Because of Some Error
Sometimes I get a message that says my mail cannot be sent because of an error yet it will send if I put it into Mail Waiting to be Sent. Other times it says We Seem To Be Having Trouble Loading Your Mail. Try Again in 5 Minutes. But five minutes, ten minutes, half an hour later and it still won't send my mail!!
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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probems with aol tech fortress
Your Tech Mary said she was going to connect me to Billing. I told her I thought they were closed tonight but she said I could reach someone by requesting “get live help.” That did not work out.
I have had five problems so far with your app AOL TECH FORTRESS over the three days that your AOLtech convinced me to give it a try. I want it removed ASAP and I should not be charged for it.
Problem #! I neeedd to get on an educational website for a school project. AOL TECH FORTRESS would not allow it.…
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our team at 1-800-827-6364.
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I can't send pictures in emails
When trying to send pictures in email they go into cyber space and won't send. After 5 minutes you give up and try to close it and it said WRITE MAIL HAS CHANGED DO YOU WANT TO SAVE IT? When you check yes there is nothing in the draft box. WHATS GOING ON HERE! I need this to work this is my business to send pictures either fix it or give me the old version back I had no problems with that.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Security encryption has problems
I already reported this to the the team, but it is still not fixed. Here is the problem. that program migrates all across the computer when I have the AOL Gold program open that has the encryption. If I open another browser or even word pad what every I type is a bunch of jumbled letters and symbols instead of what I'm typing, Some times even my sign it is encrypted and I can't sign in to the Gold program. One of those times I needed to verify my account to another web site and they sent me a code…
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after deleting yesterday's read emails,they reappear in inbox, get error if I try to read any
please fix this as sometimes it's two weeks of deleted emails
We are investigating this issue. In the meantime, if you right click the mail folder (inbox, new, old, etc.) and select "refresh" this should refresh all of the mails inside of that folder.
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Make it possible for users to print out a website address list of My Favorites
Please provide a way for an AOL user to print out the website addresses of all their Favorites. If I could have printed my Favorites I would have an easy reference now that installing AOL on a new computer did not populate my Favorites and to make it worse, I can't put any favorites in My Favorites on the "new" AOL installation.
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AOL Desktop Gold
I trie to install AOL Desktop Gold on my new computer but it seems like it's empty and emails or favourites are not showing anymore.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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POOR PERFORMANCE
I HATE/ABHOR AOL DESKTOP GOLD. I have never seen such a total failure of a site that was previously working well for many. For this we are paying money??? Performance is horrible and, it is NOT my computer as I've had it checked out by experts who, BTW, echo sentiments about AOL. As soon as I can find a way to transfer all my favorites, saved data, emails, contacts, etc., this 30yr customer is HISTORY. Booo Hisss AOL...shame on you.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Help! My address book is not working well at all.
Hello; For the last few days, anytime I make a change to my aol address book, I'm getting messages where the address book function is having problems and to try again in five minutes. I wait ten minutes, try again, but continue to get the same message. Yesterday I created several groups and this morning, they showed up just perfectly in my address book. Tonight, all but two are gone. This is really causing me a lot of stress, since I use aol to notify my church family of sickness, info, etc. What's going on? Thank you!
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Benetfits
$250 Extended Computer Protection
Protect your computer regardless of its age, with up to $250 per year in hardware repair or replacement coverage...
FAKE NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY -
The ability to cut and paste pictures into a text is very limited.
The ability to cut and paste pictures into a text is very limited. It appears AOL GOLD hates FB sources when trying to cut and paste images.
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DNS errors
This week I am constantly getting a DNS error when I sign on. When AOL seems otherwise to be working properly, I'll try to open up my email and constantly get the dreaded DNS error. Not only does it appear, but you can delete it! Every type you try type something, it shows up again. I've been dealing with this for a week, and it's time for this to end! Thank you!
Restarting your computer, modem and any home networking equipment, will help your computer get a better connection. Follow the steps below: 1. Shut down your computer. 2. Unplug the power cord from your cable, DSL, or dial-up modem, and router (if you have one). 3. Wait 30 seconds. 4. If you use an external modem, plug the power cord into your cable, DSL, or dial-up modem. 5. If you have a router, plug the power cord into your router. 6. Turn on your computer.
If you still encounter issues call at 1-888-265-3733.
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AOL Games
The AOL games are not working even though we already have updated the flash player. We also did try to refresh the AOL server by uninstalling and re-installing the software. Also, tried to turn off the anti-virus, but still having the same issue.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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