758 results found

1. AOL scamming senior citizens

   How dare AOL try to scam me to pay $100 to remove virus software from computers in my household !!! After trying to download AOL Gold I received an error message to contact customer support which I did . After talking to several people , one Tech told me my new laptop had a virus and it will travel to all the computers in the household and he can clean them all for $ 99.99 . I am a Senior citizen and I believe AOL was trying to take advantage of me, by trying to make me believe this BS and pay them $$ before I could download AOL !! And *** had the nerve to get nasty with me when I refused !!!

   How dare AOL try to scam me to pay $100 to remove virus software from computers in my household !!! After trying to download AOL Gold I received an error message to contact customer support which I did . After talking to several people , one Tech told me my new laptop had a virus and it will travel to all the computers in the household and he can clean them all for $ 99.99 . I am a Senior citizen and I believe AOL was trying to take advantage of me, by trying to… more

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   1 comment  ·  Account  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Please call our team at 1-800-827-6364 to look more into this.

2. Today 2018-05-31 I got an audio WARNING while on AOL that tried to download a file to my computer

   Stop hackers before they can get into AOL while I'm in here.

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   0 comments  ·  Mail  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.

3. I try to download CompuServe Desktop Gold but it downloads AOL Desktop Gold

   Why doesnt it download compuserve gold anymore

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Please contact CompuServe Support team at 1-800-848-8990 Monday – Friday (8 AM – 1 AM ET,) and Saturday (10 AM – 10 PM ET.)

4. Page Jumping

   AOL, WHY DON'T YOU JUST HAVE YOUR PAGES JUST JUMP OFF MY COMPUTER SCREEN !!!!!!!! WHAT KING OF IDIOT DID YOU HIRE TO TAKE OVER YOUR SORRY NEW P.O.S. AOL....

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   3 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our Technicians to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

5. Make AOL a pleasure to use. As currently configured its very frustrating.

   Dam near everything I try to do gets interrupted with some AOL warning. Cant change billing. Cant change my password. Pages are not available. Pretty soon AOL won't let me log out.

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   3 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I would like to have an expert technician look into this more. Please call us at 1-888-265-3733.

6. Email does not load; search does not function. Cannot uninstall Computer check-up! There is no help offered to correct these problems.

   Respond to clients and correct these issues, please.

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   1 comment  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.

7. Please bring back the option to save my preferred font style and font size ( on default settings). I am using AOL Desktop Gold

   My preferred font style is comics sans (bold) and font size is 10 pt. I am trying it to save on the Mail Settings, but AOL Desktop Gold is not accepting it.But I had it before.

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   19 comments  ·  Delete…  ·  Admin →
   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   Follow these steps:

   1. Open AOL Desktop Gold and sign on
   2. Click Edit on the top left.
   3. Select Mail Settings from the drop-down menu.
   4. Go to the Font and Text tab.
   5. Select the desired font type and size.
   6. Close the window (changes are saved automatically).

8. Accessibility is TERRIBLE! I needed 7 - seven!- logins, 2 computer re-starts to read my email!!!

   AOL GOLD needs accessibility and proper function for a valid browser. It has NOT reached that stage.

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   Support Request  ·  0 comments  ·  Delete…  ·  Admin →

9. keeps getting worse

   Not only won't it open it's own pages, it won't open pages that I have saved in My Favorites. How can anyone launch something of this poor quality, and then ask people to pay for it??? And don't even try to open AOL Weather. I've closed this down only to find it still running a half a gig of memory with nothing running.......WTH??? I'm getting tired of having to shut everything down, REBOOT the whole computer and starting over....off to see if AOL Shield will work on anything.....

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

10. not opening scan mail

    When I write an email and attach a scan document into the email I cannot open the scan document to make sure I am sending the right document. I could always open it before, this issue of not being able to open it started about 4 weeks ago. I have talked to two service people, one said she would send it to another department, however, I never heard anything about it. Both time they took AOL of my computer and reloaded it. Both times it did not work. When I try to open the attachment it opens behind AOL. When I close AOL there is the attachment. I am hoping you can fix this problem. Is there some way you can let me know you have looked into this?

    When I write an email and attach a scan document into the email I cannot open the scan document to make sure I am sending the right document. I could always open it before, this issue of not being able to open it started about 4 weeks ago. I have talked to two service people, one said she would send it to another department, however, I never heard anything about it. Both time they took AOL of my computer and reloaded it. Both times it did not work. When I try to open the attachment it opens behind AOL. When… more

    17th ranked

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    1 comment  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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11. Do not close this stating to contact AOL Tech as others need to read and comment on this as calling Tech has been no help.

    Mouse forward and backword buttons do not work like they did in other versions like 9.7. When will this be fixed? Mouse works fine everywhere except in the Gold Desktop. I have contacted Techs many times before and I am just told it will be reported but it still is not fixed and it has been almost a year now. It is not my computer at fault, it is AOL programming which causes this.
    Do not close this stating to contact AOL Tech as others need to read and comment on this as calling Tech has been no help. Thank You.

    Mouse forward and backword buttons do not work like they did in other versions like 9.7. When will this be fixed? Mouse works fine everywhere except in the Gold Desktop. I have contacted Techs many times before and I am just told it will be reported but it still is not fixed and it has been almost a year now. It is not my computer at fault, it is AOL programming which causes this.
    Do not close this stating to contact AOL Tech as others need to read and comment on this as calling Tech has been no help. Thank… more

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    Reviewed  ·  2 comments  ·  Delete…  ·  Admin →

12. Fix it, or NUMBER THE FAVORITES.

    If you can not give us the way the FAVORITES used to be, I have an idea, NUMBER THE FAVORITES, so we can find them with their numeration, rather than going up and down every time trying to find our favorite. Give them each one a number so is going to be much faster and easier to find my favorites.

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    Reviewed  ·  4 comments  ·  Delete…  ·  Admin →

13. retrieving saved Favorites

    The previous AOL saved Favorites that I could open. When opened, it was a list of all of my Favorites and all I had to do was click on one and the website opened.
    This stupid Gold saves as a FAV file that cannot be opened matter what I try.

    PLEASE GO BACK TO THE GREAT PROGRAM THAT OPENED THE SAVED FAVORITES AS A LIST SO THAT THE WEBSITE I WANT CAN BE OPENED WITH JUST ONE CLICK!!!!!!!!!!!

    I AM GOING TO POST THIS MESSAGE UNTIL YOU MAKE THINGS RIGHT!!!!!!!!!!!

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    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

14. Six major issues still with AOL Gold, despite them being reported to Tech Support.

    AOL Desktop Gold still has major bugs after one month since its mandated use on January 14, 2018:

    1. Drafts are frequently not being saved despite hitting the "Send Later" button. Five minutes later, an error message appears saying that AOL mail is unavailable at this time and to try again in five minutes. The original draft has been "Pended" on the screen and displays either where it sat the whole time or it's placed behind the open Mail window.

    The only workaround solution is to try to save the draft another way when hitting the "X" (top right of draft) and then "yes" for the "Save changes" prompt so that the draft gets saved after having already tried with the "Send Later" button (often many times).

    1. Drafts are sometimes still "doubling up" -- being replicated so that two copies appear in the draft folder instead of one when "Sending Later." This is annoying and time-consuming to figure out if they're duplicates or not, and if one can be deleted.

    2. Drag and drop emails into folders is faulty at best. I just dragged the same e-mail five times into a folder, and it still hasn't been moved there yet.

    3. To drag and drop an e-mail from any folder is like "trying to hit a moving target" because of the slider underneath the Mail Folder box on the left side of the screen. The slider automatically moves the folder title to the right (toward the end of the words) instead of staying stationary. This makes dragging and dropping a very difficult situation.  The former AOL version had no slider there.  A slider at the bottom is not needed since the folder window can be widened using the triangular arrow on the right side of the window before the e-mail names.

    4. Ads on the right are a visual nightmare since the eye naturally moves to the right. In the previous version of AOL, the ads were underneath so as not to distract one's view of the printed words. For business customers, the new location is not acceptable.  Move the ads back to beneath the text.

    The workaround solution is to enlarge one's Mailbox window to the entire screen and move the ad to the right so it is not viewable. We shouldn't have ads at all since we're paying for AOL. Class action lawsuit?

    1. I've phoned in to the AOL Tech reps all these problems one month ago and many times too, and nothing was done to rectify them.  Why weren't my comments addressed after the Technical Support reps escalated the issues?  We shouldn't have to write Feedback in addition to the Tech reps.

    AOL Desktop Gold still has major bugs after one month since its mandated use on January 14, 2018:

    1. Drafts are frequently not being saved despite hitting the "Send Later" button. Five minutes later, an error message appears saying that AOL mail is unavailable at this time and to try again in five minutes. The original draft has been "Pended" on the screen and displays either where it sat the whole time or it's placed behind the open Mail window.

    The only workaround solution is to try to save the draft another way when hitting the "X" (top right of draft)… more

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    Support Request  ·  1 comment  ·  Delete…  ·  Admin →

15. delete advertisement of Joel Osteen

    Joel Osteen's face is all over my computer please take him off.

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    Reviewed  ·  0 comments  ·  General  ·  Delete…  ·  Admin →

16. too much

    I was just trying to read the article on the young lad with a crooked smile, but there was so much other **** that it was hard to find the pieces of the story. Does anyone there give a **** about the story's readability? Does anyone read the **** that you post? Someone should.

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    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

17. PC Backup

    You discontinued Norton Backup. Please replace it with another computer backup program.

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    0 comments  ·  General  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-800-827-6364. Our experts are available 24/7 by phone.

18. DO NOT KNOCK AOL DESKTOP GOLD FAVORITE PLACES, UNTIL TRYING THEM !!!!!

    I WAS AGAINST THE IDEA OF AOL DESKTOP GOLD, BUT AFTER USING THE FAVORITE PLACES, I FIND IT IS A LOT EASIER THAN DRAGGING & ARRANGING NEW ADDITIONS TO THE LIST -OR- SCROLLING DOWN THE LIST OF MY 584 FAVORITES. SO, IF YOU ARE A DAILY USER OF THE FAVORITES, THEN YOU HAVE TRIED IT BY NOW -OR- YOU DO NOT KNOW WHAT YOU ARE MISSING. I HAVE OVER 450 SONGS DOWNLOADED & IT IS SO EASY TO JUST START TYPING YOUR SEARCH ITEM & THEN YOU REALIZE THAT IT SURE BEATS DRAGGING NEW SONGS DOWN MY FAVORITE PLACES. JUST TRY IT & IF YOU ARE LIKE ME, YOU JUST NEED TO GIVE IT A CHANCE !!!!! REMEMBER, I WAS AGAINST THE ALPHABETICAL ORDER, BUT NOW I HOPE THEY LEAVE IT JUST THE WAY IT IS. WHOEVER THOUGHT OF THE NEW WAY TO USE THE FAVORITES PLACES LIST, IN MY OPINION, ARE EXPERTS. SO, NOW I CAN HONESTLY SAY THAT I SURE HOPE THAT AOL FAVORITE PLACES STAYS JUST LIKE THEY ARE. I WILL TELL YOU THAT ONCE YOU ENTER A NEW SEARCH ITEM, YOU HAVE TO CLOSE THE AOL DESKTOP GOLD FAVORITES PLACES TO SEE IT ON YOUR FAVORITES LIST. TO AOL, I AM SORRY FOR AT FIRST BEING AGAINST SOMETHING I HAD NOT GIVEN A CHANCE. MANY THANKS TO YOU EXPERTS OF ENGINEERING / TECHNICAL SUPPORT THAT DID A GREAT DEED TO THOSE WHO USE FAVORITE PLACES !!!!! TO THAT I SAY MANY THANKS TO YOU FOR THE SUPERB CHANGE TO THE FAVORITES.

    I WAS AGAINST THE IDEA OF AOL DESKTOP GOLD, BUT AFTER USING THE FAVORITE PLACES, I FIND IT IS A LOT EASIER THAN DRAGGING & ARRANGING NEW ADDITIONS TO THE LIST -OR- SCROLLING DOWN THE LIST OF MY 584 FAVORITES. SO, IF YOU ARE A DAILY USER OF THE FAVORITES, THEN YOU HAVE TRIED IT BY NOW -OR- YOU DO NOT KNOW WHAT YOU ARE MISSING. I HAVE OVER 450 SONGS DOWNLOADED & IT IS SO EASY TO JUST START TYPING YOUR SEARCH ITEM & THEN YOU REALIZE THAT IT SURE BEATS DRAGGING NEW SONGS DOWN MY FAVORITE PLACES. JUST … more

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    5 comments  ·  Delete…  ·  Admin →
    Thank you!  ·  AdminProduct Support (Product Support, AOL) responded

    Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!

19. cannot open PDF file and aol dekstop gold shuts down when trying to open the attachment file

    cannot open PDF file and aol dekstop gold shuts down when trying to open the attachment file

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    5 comments  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I would like to have an expert technician investigate this. Please call us at 1-888-265-3733.

20. Mail jumble

    Every so often my New mail gets all jumbled showing stuff from 2014, '15, etc. in no particular order. New mail is buried somewhere. The only way to restore it is to restart the computer.

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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.