AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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799 results found
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FAKE TECHNICAL SUPPORT NUMBER
I did a search on AOL for AOL tech support phone number and one of the numbers that came up was --*. I called the number and was told that someone in Mexico was trying to access my computer. I was only asked my email address and permission to access my computer remotely. No account questions or security questions were asked. It did not sound legitimate so I hung up. I had a hard time even understanding the man on the other end.
This is someone posing as an AOL consultant and claiming to help with problems relating to passwords, line noise, hackers or other technical issues. What they really want is to find out your AOL password and other personal information. Remember, AOL Customer Support Team Representatives will NEVER ask you for your password. If you suspect someone is posing as an AOL consultant, do not give them any of your personal information (name, address, password, social security number, bank information, etc.). The AOL Desktop Gold team phone number is 1-888-265-3733.
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Benetfits
$250 Extended Computer Protection
Protect your computer regardless of its age, with up to $250 per year in hardware repair or replacement coverage...
FAKE NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY -
AOL Games
The AOL games are not working even though we already have updated the flash player. We also did try to refresh the AOL server by uninstalling and re-installing the software. Also, tried to turn off the anti-virus, but still having the same issue.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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I try to download CompuServe Desktop Gold but it downloads AOL Desktop Gold
Why doesnt it download compuserve gold anymore
Please contact CompuServe Support team at 1-800-848-8990 Monday – Friday (8 AM – 1 AM ET,) and Saturday (10 AM – 10 PM ET.)
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AOL scamming senior citizens
How dare AOL try to scam me to pay $100 to remove virus software from computers in my household !!! After trying to download AOL Gold I received an error message to contact customer support which I did . After talking to several people , one Tech told me my new laptop had a virus and it will travel to all the computers in the household and he can clean them all for $ 99.99 . I am a Senior citizen and I believe AOL was trying to take advantage of me, by trying to…
Please call our team at 1-800-827-6364 to look more into this.
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Email does not load; search does not function. Cannot uninstall Computer check-up! There is no help offered to correct these problems.
Respond to clients and correct these issues, please.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.
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Today 2018-05-31 I got an audio WARNING while on AOL that tried to download a file to my computer
Stop hackers before they can get into AOL while I'm in here.
I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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Page Jumping
AOL, WHY DON'T YOU JUST HAVE YOUR PAGES JUST JUMP OFF MY COMPUTER SCREEN !!!!!!!! WHAT KING OF IDIOT DID YOU HIRE TO TAKE OVER YOUR SORRY NEW P.O.S. AOL....
Let me put you in touch with one of our Technicians to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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keeps getting worse
Not only won't it open it's own pages, it won't open pages that I have saved in My Favorites. How can anyone launch something of this poor quality, and then ask people to pay for it??? And don't even try to open AOL Weather. I've closed this down only to find it still running a half a gig of memory with nothing running.......WTH??? I'm getting tired of having to shut everything down, REBOOT the whole computer and starting over....off to see if AOL Shield will work on anything.....
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Settings need check by AOL techs
I received a note on my previous feedback asking me to call an AOL "Technical Support Agent" about my feedback issue for change: Namely that when I try to move a heart icon that's under a file in my "favorites box" to a different folder, the minute I click on the heart, the entire list of folders and icon items shifts to the left inside the favorite box. This obliterates seeing the left column of file icons. Why? I called the AOL technical agent as directed in "product support" but he had no idea how to stop that from happening…
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how do i get rid of Windows Powershell from appearing when my computer comes on.?
stop Windows PowerShell from appearing
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What am I paying a monthly fee for when I get over 100 spam mails a day with no way to block them?
Posting for this same subject has been going on since at least 2019. Even if we could block them (AOL makes certain we cannot) it would show AOL cared about customers. I pay a monthly fee so am a customer. If you right click to block AOL tells you to wait five minutes. That is a joke, try it. If you click spam to send it there then you have about 200 a day to delete or keep and add another 100 or so every day. Time to get qualified technical support or give the ones you have permission to…
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not opening scan mail
When I write an email and attach a scan document into the email I cannot open the scan document to make sure I am sending the right document. I could always open it before, this issue of not being able to open it started about 4 weeks ago. I have talked to two service people, one said she would send it to another department, however, I never heard anything about it. Both time they took AOL of my computer and reloaded it. Both times it did not work. When I try to open the attachment it opens behind AOL. When…
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AOL GOLD JUST KEEPS GETTING WORSE
I just spent an hour and forty five minutes trying to answer ONE e-mail.
Mostly this software just runs endlessly and the screen locks up, making it completely USELESS. Nothing like going backwards.....I almost think that dial up was faster than this monstrosity. Trying to refrain from belligerence....20 years with AOL for this????? Depressing...This issue is fixed in the latest revision. Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting “ About AOL“ from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1630, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload. If the issue persists after updating the AOL Desktop, please let us know.
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Address book issue
I was trying to send email and I have this issue when I enter the first 2-3 letters of the name it will show many names that I don't want to see. Hope you can fix the address book where I can just enter the name and place a coma ( , ) then the next name then coma again and it works, the old version was a lot better.
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a new perk or a problem?
Starting tonight 5/16/18, whenever I'm doing my email, whenever I close out the mail and delete it, my curser automatically goes to the top of the list. When I'm trying to look at email that was posted 3 days ago and I keep ending up at the top of the list its very annoying, I have to find where I was and start again. Why can't things just be left alone? Its like trying to reinvent the wheel and you just can't leave things that aren't broken alone. So very aggravating!
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Six major issues still with AOL Gold, despite them being reported to Tech Support.
AOL Desktop Gold still has major bugs after one month since its mandated use on January 14, 2018:
- Drafts are frequently not being saved despite hitting the "Send Later" button. Five minutes later, an error message appears saying that AOL mail is unavailable at this time and to try again in five minutes. The original draft has been "Pended" on the screen and displays either where it sat the whole time or it's placed behind the open Mail window.
The only workaround solution is to try to save the draft another way when hitting the "X" (top right of draft)…
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delete advertisement of Joel Osteen
Joel Osteen's face is all over my computer please take him off.
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Error:Sender address rejected: not owned by user. I get this error when trying to set up our billing program to send automatic e-mail.
Trying to set up our billing program (CUSI) to send automatic e-mail responses. We've had CUSI installed on our computer for 3+ years and now are trying to set up the e-mail function.
We provided CUSI with our AOL account credentials to allow AOL to send the automatic e-mail's. The billing program can log into AOL, we don't have an issue until the e-mail is trying to send. We get an error message as follows:Sender address rejected: not owned by user
Failed when sending MAILI would like to have one of our technicians assist you with this. Please call the AOL Desktop Gold team at 1-888-265-3733.
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retrieving saved Favorites
The previous AOL saved Favorites that I could open. When opened, it was a list of all of my Favorites and all I had to do was click on one and the website opened.
This stupid Gold saves as a FAV file that cannot be opened matter what I try.PLEASE GO BACK TO THE GREAT PROGRAM THAT OPENED THE SAVED FAVORITES AS A LIST SO THAT THE WEBSITE I WANT CAN BE OPENED WITH JUST ONE CLICK!!!!!!!!!!!
I AM GOING TO POST THIS MESSAGE UNTIL YOU MAKE THINGS RIGHT!!!!!!!!!!!
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